Unirush Financial Services

The Revdex.com
0pt;">7 W Seventh St, Suite 1600
Cincinnati Ohio 45202-2468
 
 
RE:  Complaint ID [redacted]
 
April
8, 2015
 
We
received [redacted] complaint regarding the time in which it took to post her
tax return and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
 
I
have reviewed [redacted] account and I am showing the direct deposit in
question was received with a pay date of 3/11/2015 for her tax return. We
requested additional documentation from [redacted] in order to validate her
account and her deposit due to the large amount of the deposit. RushCard has a
load limit of $9,999.99 for tax refunds, as explained in the cardholder
agreement. We may accept larger deposits once proper verification is received
and validated.
 
I
am showing [redacted] did send documents into us on the 10th and 11th
of March. RushCard did go through multiple avenues in attempt to validate the
social security card that was sent by [redacted]. Unfortunately, the document
could not be validated and we did request that [redacted] apply for a new card
and send in the verification letter showing that she had applied for a new
social security card. This was completed by [redacted] and the new documents
were sent into RushCard on the 17th of March. [redacted] tax
refund was posted to the account on 3/19/2015 once documents were validated. I
sincerely apologize for any inconvenience this has caused [redacted].
 
We
appreciate [redacted] feedback.  These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
 
Regards,
 
[redacted]
Escalation
Agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
Problem: THIS IS MY SECOND TIME FILING A COMPLAINT ON THIS COMPANY THEY TOLD ME 90 DAYS FOR A REFUND IT IS DAY 91, AND I HAVE WAIT PATIENTLY FOR MY MONEY AND TODAY THEY TELL ME THAT THEY AREN'T ANY UPDATES ON THE REFUND, THEY ASK ME WHEN I FILED IT LIKE IT ISN'T IN THE SYSTEM. THEY ASK ME QUESTIONS THAT THEY SHOULD SEE IN THE SYSTEM, WHICH ISN'T GOOD CUSTOMER SERVICE. I JUST WANT MY MONEY THAT THEY OWE ME. THE SUPERVISOR ASK ME THE SAY QUESTIONS LIKE HE DIDN'T SEE THE DISPUT FOR THE CHARGES IN THE SYSTEM. I JUST WANT MY MONEY.Desired Outcome: I WANT MY MONEY THIS WEEK, I AM NOT WAITING ANY LONGER

June 30, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  June 25, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that after repeated conversations with RushCard that no one can advise her why she can’t activate her card. She also states that she does not have access to her funds.  [redacted] would like this issue resolved and get her funds off the card.     On June 10, 2016, [redacted] contacted RushCard and spoke to a customer service agent regarding not being able to activate her replacement card. [redacted] was advised that this would forwarded to RushCard’s technical team for further research. On June 27, 2016 a RushCard corporate service specialist contacted [redacted] and advised that a replacement card was expedited and processed an express cash for her to access to her funds. [redacted] was satisfied with the resolution.           We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal.          Regards, Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I will except it only reason is cause they are just going to keep on denying it was their fault and I just have to suck it up and take it..next time this happens I'm going to get a lawyer and make sure they pay for their mistake..I am going to take pictures of everything they send me and document every email they send me and text messages they send me.im not going to have this type of business walk all over me or anyone else..I know thousand of people have complained about this company cause I have read things on their Facebook page..Russell Simmons showed get more involved with this company that he is promoting cause they are not handling their customers with compassion or consideration..lesson learned rush card..I'll tell everyone who ever is having a problem with this company to feel free and use my name..I still have emails from this problem and I will be happy to share with anyone who needs it..I do except my text alerts and my emails to be sent to me anytime I get my direct deposit or a low balance alert sent to my phone so I can keep track of EVERYTHING.. 
Thank you Revdex.com for trying to help me next time this does happen I'll be using Revdex.com again and I'll have a lawyer waiting

On June 16th, 2016, [redacted] contacted UniRush to file a dispute claim. [redacted] said he lost his card on the 9th of June, and fraudulent transactions were made using his Rushcard. [redacted] is disputing transactions made at [redacted] located in [redacted]; [redacted] located in [redacted]; [redacted] located in [redacted]; [redacted] located in [redacted]; and [redacted] located in [redacted]. On June 29th, 2016 UniRush denied  [redacted]'s claim because of what the merchant provided.  UniRush contacted [redacted] in [redacted], and They confirmed [redacted] was present at the time of the transaction with his UniRush and Identification card. [redacted] also confirmed anytime someone checks into their hotel they are required to check for identification.
On July 27th, 2016 UniRush approved [redacted] claim and credited his UniRush account amounting $605.97. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.

September 2nd,2016 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted]Complaint number:  [redacted] Complaint date:  08/24/2016To Whom It May Concern:This...

letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  On August 14th,2016, [redacted] contacted UniRush to file a dispute for multiple transactions that occurred on August 13th,2016 totaling $1485.00. [redacted] told our dispute agent, she was in [redacted] when she found out about the fraud charges. She said her card was in her possession the entire time. UniRush blocked fraud card, and a new card was issued to [redacted]. She was advised to sign the dispute form and send it back to UniRush. On August 15th, [redacted] claim was denied due to no invalid pin attempts.On August 24th, the case was over turned, and credit totaling $1485.00 was issued.  We appreciate [redacted] feedback regarding this matter, and the opportunity will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service

Unirush has responded multiple times to this consumer and provided screenshots of the direct deposit that was posted to her RushCard account. She continues to state that we owe her more funds but we received and posted the consumer’s direct deposit to the account from the remitter. There’s no other information to provide.      Thank you, UniRush, LLC                            
Tyree T., Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I just don't understand. All you (UniRush) keeps doing is sending me the SAME email. STOP SENDING ME THE SAME THING AND ANSWER MY CONCERN! I will REJECT EVERY response until I get my question/concerned answered. So AGAIN for the 4+ times WHY WAS MY [redacted] CASH LOAD REJECTED BY UNIRUSH ON 11/10 AND 11/18 when they tried to resend it again to correct issue!!!??? DO NOT SEND ME YOUR SAME GENERATED EMAIL I KNOW WHAT HAPPENED IM THE CONSUMNER WHO WENT THROUGH IT MY CONCERN HAS BEEN FOR THE LAST 4 (if not more) emails WHY DID UNIRUSH REJECT NY CASH LOAD? UniRush messed up but clearly won't take the fault for it!! If I need to call your cooperative office myself to get the answer, I WILL DO SO!
Regards,
[redacted]

Revdex.com
** [redacted]
[redacted]Re:  [redacted]
July 7, 2014
We received Ms. [redacted]’s complaint regarding...

the
unauthorized transaction and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
It appears Ms. [redacted] may be a victim of card
skimming.  Card skimming is the act of using a device to illegally collect
data from the magnetic stripe of a credit, debit or ATM card.  This
information, copied onto another blank card's magnetic stripe, is then used by
the thief to make purchases or withdraw cash using the card and/or PIN; often
out of state.      Skimming works by
replacing a card reader like an ATM with a camouflaged counterfeit card reader.
The counterfeit reader records all of the data on a credit, debit or ATM card
as it passes through the skimmer.  No account information or other
personal details can be obtained by this method other than the card number and
PIN.  In addition to ATMs, other locations where card skimming happens
include restaurants, taxis or other businesses where an employee will take the
card from the actual account holder in order to run the charge.  In these
instances, the thief has fitted the card reader with a skimmer, or uses a
hand-held skimmer hidden in a pocket.
From our records we show Ms. [redacted] filed a verbal dispute
on 7-7-2014. We also show the written dispute was received on 7-11-2014. Per
banking regulations Ms. [redacted]’s dispute claim could take up to 90 days to
resolve. We totally understand the inconvenience this may have caused Ms. [redacted] and if eligible Ms. [redacted] could receive a provisional credit within
10 business days – while her claim is being investigated. [redacted] handles all
Rushcard dispute claims and will be able to provide Ms. [redacted] accurate detail
on updates, status’ and resolution to this matter. [redacted]’s contact number is [redacted], as stated previously we understand the inconvenience this may
have caused and [redacted] will work diligently to resolve this matter.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My card was activated on Feburary the 14 because that is the day I received it. I placed the order for the expedited card on the 10 and it takes 1-2 business days. I received it on the 4 business day because they never issused is on the 10. When I called in on the 11 they stated it was never issued in that they had 2 reissue me 1 on the 11 and then the exact samething happened on the 12. My card was not issued in sent out until the 13 which is why I did not recveive it until the 14. Tghey charged me $30 to get fast cash through money gram which I feel that was not fair due to the fact I did not have access to my funds because of a mistake they were making. Each time I called in I was getting the run around because no one seemd to really know what was going on with my account. Then the fast cash through money gram took a day or two in order for me to get a reference number to go in pick my cash up.
Regards,
[redacted]

March 4, 2016
none;"> VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Consumer:                   [redacted]             Complaint number:     [redacted]             Complaint date:          February 26, 2016                         To Whom It May Concern: This letter is in response to the consumer complaint referenced above.  UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.  [redacted]’s complaint states she did not timely receive her replacement card. [redacted] further indicates there was a delay in processing her replacement card and that she is having difficulty with receiving her funds that is located on her RushCard account.  On January 1, 2016, a renewal card ending in [redacted] was systemically issued to [redacted] old address. On January 9, 2016, [redacted] contacted RushCard customer service and requested for her address to be updated and to set up direct deposit. [redacted] contacted customer service again on February 6, 2016, to advise that she didn’t receive her renewal card. The address on the account was never updated so the card was issued to the old address on the account. A replacement card was processed on [redacted] second account with RushCard that expired on 2/2015. Due to conversion related system errors, a new RushCard could not be generated for [redacted] and she was advised that her previous card ending in [redacted] encountered an error with processing the replacement card. [redacted] reapplied for another RushCard account processing a replacement card via regular mail. On February 17, 2016, RushCard received and posted [redacted] tax refund direct deposit to her account ending in [redacted]. On February 26, 2016 and February 28, 2016, due to the conversion RushCard processed two express cash requests for [redacted] to receive her funds sooner. On March 1, 2016, [redacted] funds were also transferred to her new account ending in [redacted] has received her card, express cash and has unrestricted access to her funds. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service.  RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
There has been NO offer.As of today, 10/23/15, I am still not able to access the money I have on my Rushcard. I have contacted the company every single day since 10/12/15, by phone, email, and social media and there has been no resolution. I have money in my goals account, which is considered a savings account, that I can not access to withdraw. Every time I call I am advised that they are still working on this and they can not tell me when it will be fixed. The company has only contacted me one time since this has happened and that was on 10/19/15. I was advised at that time that it would be resolved possibly overnight and if not, I would receive a call back. I have not been contacted since then. Below is a list of the ticket numbers I have received stating that I would have a response within 12 hours, however, nothing has happened:
10/12/15 = Thank you for contacting RushCard.This is an automatic acknowledgement to let you know that we have received your inquiry. There is no need to reply to this email.  Your ticket code is [redacted].  Please use this code in any further communication.
10/13/15 = Thank you for contacting RushCard.This is an automatic acknowledgement to let you know that we have received your inquiry.  Your ticket code is [redacted].  Please use this code in any further communication
10/15/15 = Thank you for contacting RushCard.This is an automatic acknowledgement to let you know that we have received your inquiry.  Your ticket code is [redacted].  Please use this code in any further communication.
10/21/15 = Thank you for contacting RushCard.This is an automatic acknowledgement to let you know that we have received your inquiry.  Your ticket code is [redacted].  Please use this code in any further communication.
10/22/15 = Thank you for contacting RushCard.This is an automatic acknowledgement to let you know that we have received your inquiry.  Your ticket code is [redacted].  Please use this code in any further communication.
On 10/19/15, Rushcard put a message on social media stating that if you were still having issues with your card, send a direct message to [redacted] on [redacted]. I have sent several messages and still no resolution. Please see below:
My name is [redacted]. My address is [redacted] My phone number is ###-###-#### cell ###-###-#### work. I have not been able to use my card since 10/12/15. It was initially locked but that has since be fixed. However, all of my money is in my goals account which I am unable to transfer to withdraw. I am begging that you PLEASE get this resolved, this has caused major problems for me.
Thank you,
[redacted]
Oct 19
Hello [redacted], We’re so sorry, a customer service representative will reach out as soon as possible.
Oct 19
This is my second message on [redacted]. I have also had 5 requests that were suppose to be escalated, however, nothing has been resolved. I received a call yesterday from someone who was also unable to help. It's been 8 days! My electric was disconnected today as a result of this , and now I have to pay a 200.00 deposit that I don't have. This is not fair to me or my family. I am in tears writing this message because I don't know what to do. How can you put your customers through this! Please get my card fixed I am begging you!!!!!
Oct 20
This is my 3rd message. It's now been 9 days and I am still not able to transfer from my goals account. Out of all the messages that's been posted on social media, this issue has yet to be addressed. I still can't get through to customer service, and the rep I spoke with 2 days ago that advised me that I would be contacted back, has not contacted me. When will this issue be resolved??? Please give me some answers, this is causing serious issues in my life and it seems like no one cares. If you can see what is in our goals account, why can't you just transfer it? I know you have the capabilities of doing this for your loyal customers.
Oct 21
This is my 4th message. It's now been 10 days and I am still unable to transfer from my goals account. I have yet to receive a call back or a response.
23h
Regards,
[redacted]

August 09th, 2016 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer:  [redacted]             ...

  Complaint number: [redacted]         Complaint : July 28th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  On July 13th, 2016, [redacted] reached out to RushCard to file a dispute on an [redacted] transaction, posted on July 08th, 2016, of $256.90. In his dispute [redacted] is requesting credit, he stated he returned the merchandise to [redacted] but never credited his account. On July 14th, UniRush used its resources with [redacted] in an attempt to recover the funds for [redacted]. On July 31st, 2016, [redacted] provided documentation to UniRush showing the merchandise was shipped to [redacted] address. To investigate this further, [redacted] would need to provide the receipt showing the merchandise was returned to [redacted].We appreciate [redacted] feedback regarding this matter and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution although is not satisfactory I am done arguing over it.  
Regards,
[redacted]

March 1, 2016
New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Case #[redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on February 22, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.  [redacted] complaint stated that his account has been hacked twice in the last few months. [redacted] also stated that he has been waiting for a provisional credit and he spoke to multiple customer service representatives that provided conflicting information. On January 29, 2016, a transaction in the amount of $825.68 was deducted from [redacted] RushCard account. The description of the transaction shows as [redacted] in the transaction history. The original transaction may be from mid-October up to now that [redacted] made on his account. On February 3, 2016, [redacted] filed an error allegation dispute regarding the unrecognized transaction. On February 4, 2016, RushCard dispute team received a signed error allegation dispute form from [redacted]. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate the claim and a provisional credit is only guaranteed to be issued if the cardholder qualifies. On February 25, 2016, [redacted] contacted RushCard Corporate Office and was advised of this information. A final letter will be sent to the address on the account notifying [redacted] of the resolution. We appreciate [redacted] feedback.  We are dedicated to our customer's security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution.       RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
 I reject there stance because on 10/26/15 (14 days after their "system outage" they posted on Social Media saying the problems were fixed.  Not true. Lies.
I called many times  after that where the rep said we cant help you "our systems are down". See attached call log.  When I finally reached someone, they demanded I dispute a charge that I told them was really legitimate made on 10/9/15 to [redacted] for $300.01 as to FURTHER delay the real issue.  They said this could take up to 120 days.
The real issue is they had my money all along since 10/10/15.  It took a great deal to reason with them as their reps were often rude, and gave me various and sundry contradictory information about why they have NOT posted my credit sooner.  See recording attached where I was on hold for over an hour. Supervisor came on the line at 46 minutes she was so rude and nasty. She yelled, got off the phone at one point because she wanted to over talk me.  To hear that part of the recording, start on 51 minutes.  Click here [redacted]
Now, this is the supervisor talking.  What training she has!!!!
Fact is, Unirush took 25 days to give me that money and I faced hardships like no gas in my car or nor could I even purchase food due to this issue.  Of course, I cant prove an empty stomach.  This is just fact.   This $300 was almost half of my monthly income that they just held for no good reason. They have not made AMENDS about keeping my funds hostage.
I read on [redacted], they are issuing loyalty credits to customers, but they didn't do that for me.  I have been with them going on 4 years, and I didn't even get  a phone call saying that my money was finally posted. Instead , they sent a letter (SNAIL) mail, further putting me through an unnecessary hardship and showing me they are not caring about wronging their customer.
Regards,
[redacted]

July 27, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  July 26, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.   [redacted] states in her complaint that RushCard processes her direct deposits and she is unable to access her funds. [redacted] also states she requested a replacement card but it was sent to her old address.   RushCard processes electronic deposits as close to real-time as possible, providing access to funds up to two days before the effective date of deposit. On July 27, 2016 our corporate team contacted [redacted] to send out her a replacement card to her new address, the replacement card was processed via UPS and the expedited fee was waived. We have advised [redacted] to contact us at the corporate office on July 28, 2016 to obtain the tracking number to track her card real time.   We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal.         Regards, Corporate Customer Service

December 23, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:      Consumer:  [redacted] ...

            Complaint number:  [redacted]             Complaint date:  December 21, 2015                         To Whom It May Concern:   This letter is in response to the consumer complaint referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint stated that an unauthorized transaction was charged to her RushCard account. [redacted] also stated that she would like to be refunded $71.96 back to her account.   On December 2, 2015, an unauthorized transaction in the amount of $71.96 from Diet Health was made on [redacted] account. Prior to the allegedly unauthorized transaction, [redacted] account balance was $75.79. On December 19, 2015, a partial credit of $35.98 was issued to [redacted] RushCard account. On December 21, 2015, [redacted] contacted RushCard customer service and was inform to file a dispute for the unauthorized transaction. RushCard takes customer complaints very seriously and investigates disputed transactions on a case-by-case basis, in accordance with UniRush, LLC’s internal security and fraud detection policies and procedures.   We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service.        Regards,   RushCard Corporate Customer Service

RevDex.com
** [redacted]
sans-serif;">Cincinnati
Ohio [redacted]
 
RE:  Case [redacted]
 
June 6,
2014
 
We
received Ms. [redacted]’ complaint regarding the unauthorized transaction and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
 
Per
our notations, Ms. [redacted] contacted our call center on 5/30 regarding a pending
transaction for $[redacted] from Prestige Financial on her account. Ms. [redacted]
indicated it was unauthorized – with the transaction still being in a pending
status and not yet settled we advised Ms. [redacted] to contact the merchant to
inform them of the transaction to get the transaction cancelled prior to it
settling on her account. We were unable to file a dispute on the transaction at
the time based on the transaction still pending. However, we were able to block
the card and reissue a replacement as a measure to make sure no future
unauthorized transactions can take place on her card. We’re showing the
transaction for Prestige Financial for $[redacted] settled to Ms. [redacted] account on 6/1/2014
and on 6/2/2014 our call center filed a dispute on Ms. [redacted]’ behalf. We
educated on the possible timeframe it would take for a resolution and also
educated Ms. [redacted] on the provisional credit guidelines as well. We show Ms.
[redacted]’ verbal dispute was received by Bancorp on 6/2/2014 and a written dispute
form was sent to Ms. [redacted] to send back to Bancorp as well. The dispute is
still under investigation and could take up to 90 days to complete – upon
receiving the written dispute form back from Ms. [redacted] Bancorp could check
eligibility for Ms. [redacted] to receive a provision credit. Bancorp handles all
Rushcard disputes – for any updates Ms. [redacted] will need to contact Bancorp.
Bancorp’s contact number is [redacted], they can provide any updates,
statuses, and pertinent information regarding Ms. [redacted] account.
 
 
We
appreciate Ms. [redacted]’ feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
 
Regards,
 
[redacted]
 
CS
– Audit/Compliance Analyst