Unirush Financial Services

The Revdex.com
** [redacted]Cincinnati Ohio [redacted]
 
RE:  Case [redacted]
class="MsoNormal">February 14, 2015
 
We received Ms. [redacted]’ complaint regarding access to her
funds and the level of customer service received due to his card being
blocked.  RushCard logs all customer
contact and activity associated with financial cards.
On 2/5/2015 Ms. [redacted]’ card was
blocked due to possible account take over. Per process and procedure in the
event verification cannot be completed we block the card and ask for additional
documents to be sent in to validate the identity of the member. After reviewing
Ms. [redacted]’ account, we were able to validate Ms. [redacted]’ identity through additional
security questions. Ms. [redacted]’ passed the security questions and card has
been unblocked. We sincerely apologize that Ms. [redacted] did not receive a call
back from Corporate as she requested and for the misinformation that was provided.
Due to the inconvenience and frustration we have credited $[redacted] to Ms. [redacted]’
account.
 
We appreciate Ms. [redacted]’ feedback.
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers.
 
Regards,
[redacted]Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company said that they don't have enough information of mine. I don't have an online account with them but I can provide my card number. The card number I hold is [redacted]
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[redacted]:
In my original complaint I mention that when my purse was stolen from my vehicle, my wallet was included. In that wallet was me and my childrens' social security cards, my driver's license, other debit cards and a few different credit cards. The perpatrator had any piece of information needed to identify and successfully make pin changes to the Rush card only! [redacted]'s mission is to refund any monies fraudulently withdrawn from the account holders account. In lamen's term, I did not permit the theft and the transactions were not authorized. Please do not patronize me. You continously speak of a dispute letter. I reached out to the Rudhcard headquarters because I was not getting resolution through the customer service center. I have not at this point received any feed back about why I was denied. Please forward me all documents regarding the denial so that I may review them and take action as you demand.
Regards,
[redacted]

I've been a customer since the beginning, I've never experienced anything like this before. I can't access my online account, can't get anyone on the phone and can't access my funds. I would just like some kind of explanation, an excuse or anything. The silence is so not fair.

January 26, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:      Consumer:  [redacted]...

                        Complaint number: [redacted]             Complaint date:  January 22, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint referenced above.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint states that two transactions were made to her RushCard account from the merchant [redacted] and [redacted]/ [redacted]. [redacted] also stated that the transactions are no longer showing up on her transaction history and RushCard disputes department refuse to assist her. [redacted] would like a repair and a refund to her account.   On December 24, 2015, two transactions in the amount of $67.02 were made on [redacted] RushCard account. On December 27, 2015, [redacted] contacted RushCard customer service and requested to cancel the two transactions. [redacted] was informed by the customer service representative that the two transactions were not able to be canceled and are still in pending status. A dispute could be filed once or if the transactions settle. The two transactions were automatically released by the system after the expiration date. RushCard can verify that as of January 26, 2016 there are no longer two pending charges of $67.02 on [redacted] RushCard account.      We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused.  Our goal is to provide financial convenience supported by reliable customer service.        Regards,   RushCard Corporate Customer Service

September 23, 2015
VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:        
Case #[redacted]
               
Consumer: [redacted]  
                               
To Whom It May Concern:
This letter is in response to the
attached complaint, Case No. [redacted], which the Revdex.com®
(“Revdex.com”) received from [redacted], on September 11, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources. 
Per
response, on September 24, 2015, [redacted] contacted RushCard Customer Service
and was advised that it will take 7 to 10 business days to receive the bill
payment via regular mail. Per the Cardholder Agreement, [redacted] was also
provided that the dispute process will take 45 to 90 days. Once the dispute
is finalized, [redacted] will receive a letter via mail regarding the outcome
of the claim.
We appreciate [redacted] situation
and understand the stress identity theft can cause. 
Sincerely,
Kathy R.
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I been calling them about sending me my new card because it about expire next month they said send it only take 7 to 10 business days they said would be here Monday and Monday past and my card haven't not mail out yet I'm not be able use my card
Regards,
[redacted]

July 13, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  July 8, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that RushCard is taking money from his account. [redacted] states is missing $50 and would like it back.   Our records indicate that on July 5. 2016 a RushCard corporate customer service specialist attempted to contact [redacted]egarding his pending pre authorization hold. On July 6, 2016 [redacted] contacted our corporate office and spoke to a customer service specialist that reviewed his transaction history. On July 12 & 13 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to discuss his concerns regarding missing funds.         We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service.      Regards,   RushCard Corporate Customer Service

November 23, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re:      Consumer:                  [redacted]            Complaint number:    [redacted]            Complaint date:          October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above.  UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.  On October 12,
2015, [redacted] processed a $25.00 card to card transfer to her RushCard
account from her Goals Account. On October 28, 2015, a $25.00 courtesy credit
was issued to [redacted] RushCard account on October 28, 2015. [redacted] was
credited the fees back to her RushCard account on November 11, 2015. The funds
are available on [redacted] account. Please see screenshots that are attached to the complaint response. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.  RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lisa Key

November 8, 2016
serif; border: none;">  VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202     Re:                   Consumer:  [redacted] Complaint number: [redacted]             Complaint date: November 7, 2016                           To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that he contacted RushCard several times regarding his check that was sent on September 12, 2016 that he has not received. [redacted] states he has not received his check and wants RushCard to reprocess his check.     On August 1, 2016 a check was processed for [redacted] at the address RushCard had on file. On September 12, 2016 the check was stopped and reissued to the address RushCard has on file. On October 17, 2016. [redacted] called to state he had not received the check and needed to updated his address. The check was sent to the old address and therefore [redacted] did not get his check. On November 8, 2016, a RushCard corporate specialist contacted [redacted] to provide alternate means for [redacted] to receive is funds due to the error. [redacted] agreed to have a money gram of the remaining funds issued. We have processed a money gram to [redacted]   We appreciate [redacted]’s feedback and sincerely apologize for the inconvenience this has caused.   RushCard,   Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
  Unirush Financial Services has bad customer service. The company has an inability to notify a member of money transactions coming into and leaving an account. They do not respond to customer concerns as they should. Futhermore, how does a $1400 charge on a debit card go through an account with only $529.23 known as a balance on the same card? The accounting is horrible and has caused me much grief. I would never recommend The Rushcard or any of Unirush Financial Services to anyone. I want a refund of my $529.23 as soon as I can get it. I disputed a charge on my account, it went through anyway and there was not enough in the account to cover the charge. Total money mismanagement by Unirush Financial Services. I am not happy and I want my $529.23 refunded to me not in 90 days but immediately.
Regards,
[redacted]

September 30, 2015
VIA ONLINE SUBMISSION:
Revdex.com®
7 W...

Seventh St Suite 1600
Cincinnati Ohio 45202
Re:        
Case # [redacted]
               
Consumer: [redacted]              
 
To Whom It May Concern:
This letter is in response
to the attached complaint, Case No. [redacted], which the Revdex.com®
(“Revdex.com”) received from [redacted], on September 23, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources. 
[redacted] complaint contends that a card to card transfer was applied
to the wrong account.  [redacted] stated she would like her funds deposited
to the correct RushCard account and for associated fees be refunded.
On September 14, 2015, a card to card transfer was initiated by a
third party in the amount of $183.94 to [redacted] RushCard account ending in
[redacted].  On September 15, 2015, [redacted] contacted RushCard Customer Service
and was advised that due to security purposes, RushCard employees unauthorized to
process card to card transfers or reversals on a customer’s behalf. On
September 22, 2015, an expedited card replacement was processed with a $30.00
fee in order for [redacted] to receive her funds. [redacted] received her
replacement card and the funds were transferred back to the third party’s
RushCard on September 23, 2015. Per the Cardholder Agreement, [redacted] is
responsible for all fees that are associated with her RushCard account.
We appreciate [redacted]
feedback. Our goal
is to provide financial convenience and security supported by reliable customer
service.   
 
Tyree T.
Corporate Customer
Service

150%; font-family: Calibri, sans-serif;">RevDex.com
** [redacted]
 
RE:  Case [redacted]
 
October 21, 2014
 
We received Ms. [redacted]’s complaint regarding the availability of her
funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
 
I have reviewed Ms. [redacted]’s account and I am showing $100 card to card
transfer was completed on 10/15/2014 to [redacted]. A transaction from REDBOX
DVD RENTAL of $[redacted] was processed on 10/17/2014 which took some of the funds
from [redacted]’s account. It can take up to 1 to 2 business days for the
funds to be reverse back to the sender’s account. Unfortunately, we are unable to reverse the card to card transfer back
to Ms. [redacted]’s account due to all of the funds not being available. Ms.
[redacted] called in to the call centers on 5/6/2013 to report that her card
was lost and requested that a card replacement be issued. The card that was reported lost was deactivated and blocked upon [redacted]’s request. Ms. [redacted] will
need to contact the receiver ([redacted]) to retrieve the remainder of her
funds. We apologize for the inconvenience and the frustration that this may
have caused Ms. [redacted].
 
We appreciate Ms. [redacted]’s feedback. 
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers.
 
 
Regards,
 
[redacted]
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  however I see the trend with this brand I will have to do the leg work. I've been calling that number for two weeks no ones answering.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I contacted my Job and [redacted] was told UniRush sent the deposit back on 10/30. So yes they did get it. But sent it back with no communication of why. [redacted] did confirm they (Rushcard) received the transaction. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The error was that I was told by your corporate representative that I should have received a call back after the call was disconnected. So someone is not sure of the process of how to properly follow up with your customers. No one ever thought to reach out to the customer?  And why would your representative from corporate tell me that I should have received a call back. ? 
Regards,
[redacted]

August
11, 2015
 
VIA ONLINE SUBMISSION:
Better
Busines* Bureau®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
               
Re:         Complaint
ID: [redacted]
                Consumer:
[redacted]          
                               
To Whom
It May Concern:
 
This
letter i* in response to the attached complaint, Complaint No. [redacted] which
the Better Busines* Bureau®
(“Revdex.com”) received
from [redacted] on August 5, 2015. 
UniRush, LLC d/b/a RushCard take* customer complaint* seriously and
strive* to provide quality customer service while dutifully protecting customer
identitie* and resources.
 
[redacted]
[redacted]’* complaint contends that RushCard blocked her account with any
notification. [redacted] also stated that she was advised to submit a driver’s
license, a social security card and valid proof of address.
[redacted]’* account is unblocked and an expedited card was issued to the address
on the account with waiving the $30 fee.  Please view screenshot below.
Tran* ID


Tran* Type


Date


Description


Debit


Credit


Balance


[redacted]
FEE


08/11/15
01:24 AM


Monthly Fee - August 2015


$5.95


$0.00


$24.18


[redacted]


FEE REVERSAL


08/10/15 03:27 PM


Waived Fee


$0.00


$30.00


$30.13


 
   
We look
forward to serving [redacted]’* financial need* in the future. Our customer’* security i* a top
priority at RushCard and proper verification i* a necessary step to that goal.
 
Regards,
Tyree T.
Corporate Customer Service

Revdex.com
7 W Seventh St Suite 1600
face="Times New Roman" size="3">
Cincinnati Ohio 45202
 
Re: [redacted]
April 6, 2015
 
We received [redacted] complaint regarding access to her
funds and the level of customer service received.  Rush Card logs all customer contact and
activity associated with financial cards.
On 3/31/2015 [redacted] filed a dispute for a transaction
of $820.00 from [redacted] International that was made on her account. All RushCard
disputes are handled through our dedicated dispute team and are worked in the
order that they are received. I am showing we receive the written dispute form
back from [redacted] on 4/5/2015. A member of the dispute team also spoke with
[redacted] on 4/5/2015 to inform her that a provisional credit will be issued
on the 10th business day, 4/14/2015, if dispute resolution is not
available by then. We apologize for the inconvenience and the frustration this
has caused [redacted].
We appreciate [redacted] feedback. These types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer and avoid similar problems for all of our customers.
 
Regards,
[redacted]
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
I have not been able to come to agreement with rush card. They still have money that have not been release to me. I call every week to hear some new and always get the same run around. I would like to be my money release to me and close my account.