Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
We will seek assistance from our attorney and reach out to our local Congress team here. You have yet to resolve this issue or offer any compensation for the "glitch" situation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to coomplaint ID [redacted], and have determined that this does not resolve my complaint. 
$6 fee was not applied. 
Regards,
[redacted]

March 1, 2016
none;"> VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Consumer:                   [redacted]             Complaint number:     [redacted]             Complaint date:          February 26, 2016                         To Whom It May Concern: This letter is in response to the consumer complaint referenced above.  UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.   [redacted] complaint contends that an unauthorized transaction was charged to her RushCard account. [redacted] also stated that she was provided with conflicting information by RushCard customer service and is requesting that a provisional credit be added back to her account. On February 18, 2016 [redacted] contacted RushCard and filed a written unauthorized transaction dispute regarding a charge in the amount of $61.76. On February 26, 2016, an unauthorized dispute form was sent to [redacted] email address and a replacement card was issued to the address provided on the account. RushCard dispute team has not received a signed unauthorized transaction dispute form back from [redacted] as of yet. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifies. On February 26, 2016, [redacted] contacted RushCard Corporate office and was advised that a provisional credit will be provided to her RushCard account on March 3, 2016. We appreciate [redacted] feedback.  We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution.       RushCard Corporate Customer Service

September 15, 2015
VIA ONLINE...

SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:        
Case #[redacted]
               
Consumer: [redacted]  
                               
To Whom It May Concern:
This letter is in response to the
attached complaint, Case No. [redacted], which the Revdex.com®
(“Revdex.com”) received from [redacted], on September 11, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources. 
[redacted] complaint contends that a new Rushcard was
mailed to an incorrect address and activated by Rushcard causing a loss of
funds.  [redacted] states that Customer
Service representatives were rude and unprofessional.
On September 09, 2015, [redacted] filed an unauthorized
transaction dispute regarding multiple charges that were made on his account.
 As per the RushCard Cardholder Agreement, the dispute process may take up
to 45 to 90 days to investigate a claim.  On September 15, 2015, a
Corporate Customer Service Specialist attempted to contact [redacted] to advise
that the investigation will take 90 days. Once the claim is final, [redacted]
will receive a letter in the mail regarding the outcome of his dispute.  Our research found that all customer
verification practices were followed by Customer Service.  If [redacted] believes he is a victim of
identity theft, we encourage him to take steps to secure his accounts and
change his passwords, etc.
We appreciate [redacted] situation
and understand the stress disputes can cause.  We are dedicated to our
customer** security and have taken the necessary steps to help dispute the
transactions in question. We will provide notification on the resolution.
     
Sincerely,
Kathy R.
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

The Revdex.com
** [redacted]RE:  Case [redacted]
October 23, 2014
We received Mr. [redacted]’s complaint...

regarding his blocked
account and the level of customer service received due to his card being
blocked.  RushCard logs all customer
contact and activity associated with financial cards.
RushCard’s standard operating procedures require that we monitor our
customer accounts for compliance, suspicious activity, account take over, fraudulent
activity and to protect the integrity of RushCard as a business and our
customer accounts.
On 10/16/2014 Mr. [redacted]’s card
was blocked due to possible account take over. Per process and procedure we have
asked Mr. [redacted] to provide us verification documentation (valid State issued
ID/Driver’s License, SS card, and proof of address – dated within the last 30
days). Mr. [redacted] sent in documents that were forwarded to the Corporate
Office for review. Documents were reviewed and copies of his DL’s and proof of address are
deemed invalid. We are still in need of a valid DL’s and proof of address in order to issue
Mr. [redacted]’s funds. There’s acceptable documents we accept as proof of address and all
have to be dated within the last 30 days, I've listed them below:
Utility bill (gas, electric, water,
etc.)
Phone bill
Paycheck stub
Benefits letter (child support, food
stamps/assistance)
Insurance bill (car, house/renters)
We apologize for any inconvenience and frustration this may
have caused Mr. [redacted]. We appreciate Mr. [redacted]’s feedback. These types of
issues go directly against our mission of access and inclusion for everyone and
we look to be clearer to avoid similar problems for all of our customers.
Regards,
[redacted]
Customer Service Specialist

February 19, 2016
VIA
ONLINE SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:       Consumer: 
[redacted]
            Complaint number: 
[redacted]
            Complaint date: February 08, 2016
                       
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above.  UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources. 
Per previous response, On February 11, 2016, [redacted] error allegation dispute was denied due to no error occurred. If [redacted]
does not agree with the outcome of the dispute he may send a rebuttal letter to
reopen the denied error allegation dispute. [redacted] will need to fax the
rebuttal letter and any additional documentation to the disputes department at
###-###-####. We encourage [redacted] to work with the merchant to resolve any
issues regarding products or services rendered. RushCard has determined that
the transaction was completed as requested.
We appreciate [redacted] feedback.
    
Regards,
RushCard Corporate Customer Service

Revdex.com:
My direct deposit is normally on Wednesday before 11:30 pm.   I have talked someone at UNIRUSH on the main number.  The young lady was very nice. Told me that UNIRUSH was late posting deposits.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

March
28, 2016
line-height: 115%;">
VIA ONLINE
SUBMISSION:
Revdex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
Re:       Complaint
#[redacted]
            Consumer:
[redacted]
To
Whom It May Concern:
This letter is in response to the attached complaint
#[redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on March 26, 2016. UniRush, LLC which provides the RushCard prepaid card
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer funds and information. 
[redacted] complaint contends that RushCard would not release an authorization
hold that was made on March 18, 2016 in the amount of $75.00. [redacted] also states that he would like the
funds credited back to her account.
On
March 18, 2016 [redacted] contacted RushCard customer service to inquire about
a transaction hold for $75.00. A call
was placed to the merchant to have the pending hold released. On March 18, 2016, the transaction hold for
$75.00 was released.  On the same date of
March 18, 2016 the transaction for $75.00 settled to the account.  An unauthorized transaction dispute was filed
on March 22, 2016 for the transaction, the dispute was denied and indicated no
error found.  On March 28, 2016 a
corporate customer service specialist contacted [redacted] to provide this
information.
We
appreciate [redacted] feedback and hope to provide a better understanding on
the authorization process.   
Regards,
RushCard
Corporate Customer Service

November 3, 2016
serif; border: none;">  VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202     Re:                   Consumer:  [redacted] Complaint number: [redacted]             Complaint date: November 2, 2016                           To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends he still has not received his replacement card, and was denied an express cash by RushCard customer service department. [redacted] states because of medical issues he needs his funds as soon as possible.          On November 2, 2016 [redacted] contacted RushCard and spoke to a customer service agent and advised them he still has not received his replacement card. An expedited card was processed and [redacted] was advised that he would receive the card on Friday 11/4/2016. [redacted] requested and express cash and was provided with incorrect information that we were not able to process the request for him. On November 3, 2016, a RushCard corporate customer service specialist contacted [redacted] and apologized for the misinformation. An express cash was processed for [redacted] to pick up. This resolution was satisfactory to [redacted]. RushCard considers this issue resolved.      We appreciate [redacted] feedback.  Our goal is to provide financial convenience supported by reliable customer service.    RushCard,   Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The response states that a charge of $46.96 was not "deducted" from my account on November 12, 2015. This was not a "charge" but a credit. The original transaction was made at [redacted] on October 8, 2015 in the amount of $93.39. I returned two items from that purchase to [redacted] on October 11, 2015. The two items totaled 46.96. That credit was sent back to my rush card on October 11 by [redacted]. My account was never CREDITED! The amount of 93.39 was TAKEN out from the original transaction and 46.96 should have been credited back to my account due to me RETURNING the two items at the store! I believe the company is confused as to what they are doing! I did not make a purchase in the amount of 46.96. I made a purchase RETURN in that amount and since my balance did not change, it would mean that rush card processed it incorrectly as a charge and not as a credit to my account! I am still owed 46.96 and I would like them to resolve this now! 
I have attached further screen shots as reference. To my knowledge, if I return items that I paid for previously with my card, the total amount of those items should be applied as a credit back to my account and this has not been done. Rush card is trying to keep my money and I will not be pushed off like an it! I am demanding that you resolve this matter at once! I've spoken to [redacted] and they have indicated that they sent $46.96 back to my card as a purchase return and they cannot do anything because it is all on rush cards end! [redacted] has the items I paid for, and rush card has my money! 
Regards,
[redacted]

May 9, 2016 VIA ONLINE...

SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202             Re:       Complaint ID: [redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 8, 2016.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that his card is blocked and he has sent in the required documents that RushCard indicates are not acceptable. [redacted] states that he needs his card unblocked to have access to his funds.   On May 3, 2016 [redacted] contacted RushCard customer service to have his card replaced and updated his address. Per RushCard’s policy we have our customers go through verification in the event they have a card replaced after updating their address. [redacted] failed verification and per RushCard’s Cardholder Agreement, we requested proof of identity from [redacted].  On May 5, 2016 documents were sent in, the proof of address document was deemed not eligible. On May 9, 2016 a corporate customer service representative contacted [redacted] to advise him of the acceptable proof of address documentation. [redacted] was given the corporate fax number to send the document required.      We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, RushCard Corporate Customer Service

January 14, 2016
none;"> VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:         Case #: [redacted]                                     Consumer: [redacted]                                   To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on January 6, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  [redacted]’ complaint contends that she received an email regarding that her direct deposit was received but her balance was showing zero on her online account. [redacted] also stated that she was unable to get in contact with RushCard customer service. On January 6, 2016 at 8:51p.m., RushCard received and posted a direct deposit to [redacted]’ account. [redacted] attempted to process two transactions but declined due to insufficient funds. [redacted] direct deposit posted to her RushCard account after she attempted to use the card which caused both transactions to be declined. [redacted] received her funds and has since used her RushCard. We appreciate [redacted]’ feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer Service. Our goal is to provide financial convenience supported by reliable customer service. Sincerely, RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Up until now the late posting of direct deposit and late posting of ACH debit was not corrected. The money was not put back in my account and the charges was never reverse. I am demanding that the business correct the balance on my account and remove the ACH posting in my account in the amount of $1354. I've been patient enough regarding this matter. This issue had caused tremendous hardship on my part as I am late in paying all my bills to the point that I incurred several late charges. I need Rushcard Unirush LLC to resolve this matter and credit m,y account with the appropriate amount immediately.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
To the Revdex.com I [redacted] received an e-mail from you stating that I must send Rush Card a fax with certain information; like a copy of a bill, a copy of my soc sec card, plus a copy of my [redacted] ID. I sent 4 different times and they still refuse to resolved this matter its been since 2014. I fax over the last fax on April 21, 2016 to fax # ###-###-####.Called Rush Card on April 26, 2016 to see if they received the fax talked to the supervisor Lex employee # [redacted] he informed me that I have inquired about this situation 35 times with no help since January 6, 2016. I was also informed that Rush Card do not know what to do next. So I'm asking the Revdex.com where do I go from here. The fax number they sent was not for Rush Card it was suppose to go to [redacted] and still this issue is not resolved.
Desired Outcome: I would like my money back with interest because they held my money so long what Rush Card owes me is $192.94 from 2013 until now.

Revdex.com:
The matter is not resolved I very unsatisfied with their Customer service. All the representative did was apologize for the others representatives amf offered to cancel my card with no compensation for what they have sent my y
Three for three weeks waiting on money that was promised to me. I don't think none of the customer service representative should keep their job not even the on whom contacted me yesterday.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

April 13, 2016 VIA ONLINE...

SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Complaint #[redacted]             Consumer:  [redacted] To Whom It May Concern: This letter is in response to the attached complaint # [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on April 12, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.  [redacted] complaint contends that a charge for $71.98 was debited from his account. [redacted] also stated that he was provided with conflicting information regarding receiving his funds back to his RushCard account. On April 1, 2016, an ACH debit transaction was made on [redacted] account in the amount of $71.98. [redacted] contacted RushCard customer service and was advised that the transaction settled and a dispute will need to be filed but the call was disconnected. On April 12, 2016, [redacted] contacted RushCard customer service again and a dispute was filed for the unauthorized transaction. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate. A final letter will be sent to the address on the account notifying [redacted] of the resolution. On April 13, 2016, a corporate customer service specialist attempted to contact [redacted] but the phone number provided is disconnected. We appreciate this feedback sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service.  Regards, Tyree T. RushCard Corporate Customer Service

October 19,
2015

size="3">
VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:         Case # [redacted]
               Consumer: [redacted]
Singleton
                             
To Whom It
May Concern:
This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on October 13, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. 
[redacted] complaint states that due to the RushCard updating the system he is unable
to reach anyone from the RushCard Call Centers. [redacted] also stated that
he is in need of his direct deposit.
RushCard
completely understands the impact our mandatory updates have had on our
cardholders and we thank you for your patience during this transition. We are not able to
respond in a timely manner to the high level of cardholder volume and e-mails
that are being received.  We have been working diligently
to get our system back up and running smoothly. Currently our website is stable
and will have accurate account information and full access. [redacted] is
available to make purchases and should be functioning properly. At RushCard, it is
our responsibility to have our cardholders’ funds available 24/7, when needed.
We understand the serious consequences when we fail in meeting that
expectation. A Corporate Customer Service Specialist contacted
[redacted] and provided an $80.00 customer service credit to his account for
the inconvenience. On October 14, 2015, [redacted] received his direct
deposit and it has posted to his card ending in [redacted].
Again,
we deeply apologize for the problems this outage caused and pledge our best
efforts toward preventing this from happening again.
Regards,
Tyree T.
Customer Service Specialist

Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:  [redacted]
March 18, 2014
We received Mr. [redacted]’s...

complaint regarding access to her
funds and his card recently being blocked. RushCard logs all customer contact
and activity associated with financial cards.
Rushcard’s standard operating procedures
require that we monitor our customer accounts for suspected fraudulent
activity, including identity theft, and block suspicious accounts in order to
protect our customers and our business.  Mr. [redacted]’s account was blocked
per Mr. [redacted] changed his address upon receiving federal tax refund deposit and
requested a new card be sent. We requested copies of valid DL/State ID, SS card
and proof of address dated within the last 30 days. There’s acceptable
documents we accept as proof of address and all have to be dated within the
last 30 days, I’ve listed them below:
Utility bill (gas, electric, water,
etc.)
Phone bill
Paycheck stub
Benefits letter (child support, food
stamps/assistance)
Insurance bill (car, house/renters)
Mr. [redacted] has not sent in any of the above documents to
validate his current address. Upon receiving any of the valid documents listed
above dated within the last 30 days we will be more than willing to unblock his
account.
We appreciate Mr. [redacted]’s feedback and look to assist in any
way to expedite this matter but in order to do so we will need valid
documentation sent in to our office to accommodate his request.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
This company refuses to answer the phone the minute caller ID clicks in. If I call from any other phone they answer, and put me on hold for 36 minutes before I hung up.. This is still occurring today despite this companies lies.