Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I received the 20 dollar credit but however that's not enough to make up for the losses that I had doing your black out either you all compensate a LARGER credit or I will go ahead and send my paperwork to the law firm for this lawsuit. Its ridiculous how you all try and cover it up with a twenty dollar credit. That won't do anything for me and the CEO doesn't care anything about these customers I will see to it that justice is served if you all can't do better than a twenty dollar credit. I lost so much in a little amount of time and still suffering .
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Everything has been taking care of and I have exxcess to my account now, after it has been two weeks.
Thank you
[redacted]

July 13, 2016  
12pt; font-family: "Times New Roman", serif;">VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202             Re:      Complaint ID: [redacted]             Consumer: [redacted] [redacted]                         To Whom It May Concern:   This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] [redacted] on July 12, 2016.  UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.   [redacted] complaint contends that he attempted to load cash of $350.00 via [redacted] onto his RushCard account on June 8, 2016.  [redacted] states that the cash load was not credited to his RushCard account. [redacted] would like for the cash load to be credited to his RushCard account.   We have researched the customer’s account and have not located any pending cash loads. On July 13, 2016 a corporate customer service specialist attempted to contact [redacted] to advise him of this, and that he will need to contact [redacted] to resolve his missing cash load concern.       We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused.      Regards, RushCard Corporate Customer Service

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Case 99[redacted]
March 4, 2014
We received Mr....

[redacted]’s complaint regarding access to his
funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
During tax season here at Rushcard we experience an enormous
amount of fraudulent and suspicious activity. Tax refund deposits are heavily
scrutinized and in some cases we may ask for verification documentation to post
deposits.  We show we received a federal
tax refund deposit for Mr. [redacted] on 2/18/2014 with an effective date of 2/20/2014.
We requested additional documentation to validate her account and the tax
refunds. The validation process must be completed prior to any funds being
released. We acknowledge the delay in posting the deposit, typically there’s a
2-3 business day turnaround but the President’s Day holiday added a couple more
days to the turnaround time for processing. Upon receiving all necessary
documentation to validate Mr. [redacted]’s account and tax refund our corporate
staff was able to post and release Mr. [redacted]’s tax refund on 2/28/2014. We
sincerely apologize for the delay and any inconvenience it may have caused Mr.
[redacted].
We appreciate Mr. [redacted]’s feedback. These types of
issues go directly against our mission of access and inclusion for everyone and
we look to be clearer to avoid similar problems for all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
ive spoken to a rep from rush card customer service on06/9/15 who delivered a message from the supervisor of the dispute team which stated that as of may15th they did not receive a response from the merchant. and thats not true because on may 18th ive spoken to [redacted] from [redacted] who stated that not only did they speak to someone from the dispute team of rush card on 5/18/15 but my funds of 379.24 was chargeback and release to the dispute team and she faxed over a comformation staten the same thing. so as of may 18th my funds was released to rush card dispute team . furthermore I called [redacted] cooperate office and spoke to the supervisor there who name is [redacted] ans she also stated from her manager that the funds was charged back on the 18th of may to rushcard dispute team after speaking to someone to give permission to release the funds back to my account.. ive also spoken to someone on may 29th, june1st and june 2nd who all stated that they released my funds back to rush card dispute team. now rushcard is staten that they never spoken to anyone from [redacted] and they  have to wait 45 days to hear back from the mechant. not only did they received a resp frm the merchant but it was on  may18 and it was  within the 45days. no one from rushcard can explain that  they spoke to anyone from [redacted]. I called [redacted] today to explain what rush card is telling me and that they saying no one from they office ever spoken to someone from [redacted]. I asked was someone frm rush card will be contacting someone from [redacted] again before the 45 days and they keep telling me that they have to wait 45 days fo the merchant to repond but they already have and released my funds back to them and no one can tell me where my money is now. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] 
I did have my taxes deposited onto the rushcard live. This card is the rush card combined with green dot however neither company want to be accountable for the rushcard live. I spoke with several people and I even spoke with someone in the Cincinnati office. I have only gotten the run around and wasting my time. All the representatives for rush card say they have no corporate or they hang up on you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
Liars.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
As of 11/02/2015 @09:45CST, I did follow the instructions per Unirush, and I still cannot access my funds.
When I call the customer service number, I'm put on hold for an hour or more. Can they just send a card with the funds on it or a paper check please.
Thanks so much
[redacted]   Regards,[redacted]

Roman",serif">March 8, 2016
 
 
VIA
ONLINE SUBMISSION:
 
RevDex.com®
 
7 W Seventh St Suite 1600
 
Cincinnati Ohio 45202
 
 
Re:       Complaint # [redacted]
 
            Consumer: [redacted]
 
                       
 
To Whom It May Concern:
 
 
This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on March 1, 2016.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to
provide quality customer service while dutifully protecting customer identities
and resources. 
 
 
[redacted] complaint
contends that she did not receive her $20.00 credit to her RushCard account for
the Refer a Friend program. [redacted] would like a $20.00 credit for the Refer
a Friend program to be credited to her RushCard account.
 
 
On November 13, 2015 [redacted] contacted RushCard customer service inquiring about the $20.00 credit for
the Refer a Friend program. Per the Refer a Friend Promotion at the time, the referee
needed to load $40.00 to qualify for program. On November 28, 2015, the referee
loaded an additional $20.00 to their RushCard account. Due to systematic issues
there was a delay in [redacted] and the referee’s $20.00 credit being processed
to their RushCard accounts. On March 3, 2016 [redacted] and the referee were
given a $20.00 credit to their accounts. On March 8, 2016, an additional $20.00
was given to both accounts for the inconvenience. A corporate customer service
specialist attempted to contact [redacted] to advise her of this information.
 
 
We appreciate [redacted]
feedback. We sincerely apologize for any inconvenience this may have caused.
 
 
Corporate Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]
I still have no access to my funds going on 8 days.  I can not utilize the funds because they are posted to a debit card that has expired, I have already been using a totally different card.  Unirush has being lying the entire time and I have not been able to speak with a representative and my situation has become life threatening because I can't access MY funds. Please assist

...
July 29th, 2016VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer:  [redacted]Complaint number:  [redacted] Complaint date:  June 25th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card. UniRush used its resources through [redacted] to recover the funds for [redacted]. On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued. If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account. Regards,RushCard Corporate Customer Service      Regards,RushCard Corporate Customer Service

Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
RE:  Case [redacted]
January 30,
2014
 
We received Ms. [redacted]’s rebuttal regarding our response to her
complaint regarding access to her funds and the level of customer service
received.  RushCard logs all customer contact and activity associated with
financial cards.
We understand her frustration and the inconvenience this may
cause. Bancorp needs to conduct an investigation and during this process she
can always contact Bancorp. Bancorp handles all Rushcard disputes and they will
be able to supply updates and statuses on the claim Ms. [redacted] submitted.
We advise Ms. [redacted] to continue to stay in contact with
Bancorp. Bancorp’s contact telephone number is [redacted].
Again we apologize for the inconvenience and the frustration
this may cause.
Regards,
[redacted]
CS – Audit/Compliance Analyst

October 14,2015 VIA ONLINE SUBMISSION:Revdex.com® 7W Seventh St Suite 1600CincinnatiOhio 45202 Re:       Case #...

[redacted]            Consumer: [redacted]                           To Whom ItMay Concern: This letter is in response to theattached complaint, Case No. [redacted], whichthe Revdex.com® (“Revdex.com”)received from [redacted], on October 12, 2015. UniRush, LLC d/b/a RushCardtakes customer complaints seriously and strives to provide quality customerservice while dutifully protecting customer identities and resources.   RushCardcompletely understands the impact our mandatory updates have had on ourcardholders and we thank you for your patience during this transition. We are not ableto respond in a timely manner to the high level of cardholder volume ande-mails that are being received.  We have been workingdiligently to get our system back up and running smoothly. Currently ourwebsite is stable and will have accurate account information and full access.Your RushCard is available to make purchases and should be functioningproperly. At RushCard, it is our responsibility to have ourcardholders’ funds available 24/7, when needed. We understand the seriousconsequences when we fail in meeting that expectation. A $20.00 customerservice credit has been provided to [redacted]ccount for the inconvenience.  Again, we deeply apologize for the problems this outagecaused and pledge our best efforts toward preventing this from happening again. Regards,   Tyree T.Customer Service Specialist

On complaint [redacted] stated representative, she spoke to the representative; they told her she would get provisional credit after she sends the form back signed. However, she did not receive the funds. She said she had called multiple times and spoke with rude representatives and supervisors and was they placed on a long hold. 
 
RushCard keeps recorded of every call and action done to an account. When [redacted] contacts RushCard on October 16, 2016, to file a dispute, the agent stated to her that she would need sign form or write a statement of her claim in her words and send it back to RushCard. Nowhere on our record did the agent mentioned anything to [redacted] about provisional credit. In fact, [redacted] claim does not qualify for a provisional credit.
[redacted] claim is being worked accordingly; RushCard has already initiated chargebacks, and the merchant has up to 45 days to respond. [redacted] from RushCard about her claim by January 16.
 
We appreciate [redacted] feedback regarding this matter, she can reach out to us by calling the number on the back of her card if she has any questions about her claim.
 
Regards,
 
RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The response does not address the request I made for reimbursement of my $358 in late fees or my request for a letter stating that it was Rushcard's fault. A fee free period of 4 months does not in any way come close to covering the $358 I am owed. I want FULL reimbursement for those late fees and I want a letter stating that it was Rushcard's fault. Sadly, I still feel as though Rushcard is not taking the pain that this has caused people seriously as evidenced by their scripted responses. 
 
Regards,
[redacted]

Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
Re: [redacted]...


April 1, 2015
 
We received [redacted] complaint regarding access to her
funds and the level of customer service received.  Rush Card logs all customer contact and
activity associated with financial cards.
On 2/24/2015 [redacted] filed a dispute for multiple unauthorized
transactions made on her account.  All RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are received. We
have pulled and listened to calls for review and discovered that [redacted] was
informed of the incorrect information by our call center agents regarding
receiving her dispute form. A specialist from our corporate office reached out
to [redacted] on 3/31/2015 and advised her to fax the form directly to the
corporate office to assist her. We received the dispute form and due to the
misinformation provided, we have expedited the claim and issued a final credit
of $1,550.00 to [redacted] account on 4/1/2015. We sincerely apologize for the
miscommunication and the frustration that this has caused [redacted].
We appreciate [redacted] feedback. These types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers.
 
Regards,
 
[redacted]
Customer Service Specialist

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Case [redacted]
April 1, 2014
We received Ms....

[redacted]’s complaint regarding
access to her funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
We show Ms. [redacted] has an account with
Rushcard Live which is handled through [redacted]. [redacted] customer service
handles all inquiries and issues related to Rushcard Live. I’ve supplied
Rushcard Live’s customer service number as well as the website for Ms. [redacted] to
use to get in contact with Rushcard Live customer service. We apologize for the
confusion and frustration this may have caused Ms. [redacted].
Ruschard Live contact information:
Customer Service line: [redacted]
Website: [redacted]
We appreciate Ms. [redacted]’s feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer to avoid similar problems for all of our
customers.
Regards,
[redacted]
CS –
Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I have in subscribed multiple times correctly.  The emails for the card go away for a day or two then resume as they once again have.  Please remove my email address from this man's account.  When I stop receiving emails for 6 days, I will accept a response to this Revdex.com complaint.
 
Regards,
[redacted]

i've been a customer with this company for 4 years and they have blocked my debit card because someone used my social security number to open a new account with them. this company did not contact me about this situation I found out on my ownwhen trying to pay my bills. I called this company to figure out what was going on and the requested infomation from so that I could prove whom I am and they we're unconcerned with the fact that I been a customer with them for 4 years and deposited state and federal and also school checks with them over the years and the did not want to help me out with atleast unblocking my card so I could pay my bills and total ignored the fact that I am a loyal customer I advise no one to use this service and just go to a real bank where you will be secured and they will notify you if someone tires to use your personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My issue was still and is unresolved
Regards,
[redacted]