Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company refuses to take responsibility for their deceptive practices and causing me numerous late fees on my bills. This company knew in December that the amount was going to be over $[redacted], but yet gave me misleading information on several occasions. I was told in December that the only thing I needed to send in to them was a document showing where it was coming from and the amount. I sent it in and even verified that had received it. I was told that the document was fine and they didn't need anything else from me. I was assured they were attaching the document to my account and when the funds came in that they would release them. Like I previously stated I've never heard about any additional documents until January 29,2015 when my funds were sent to them. Even then they kept giving me misleading information. One person says I need this document, the next person says the funds should be posted in 1 to 2 business days, then another person says oh in addition to the documents you've already sent in we this and that. I really feel like if you all knew in the beginning that I needed all of these different documents, why wasn't I informed? You all record your conversations go back and review what I was told from beginning to end. Each time I called which was plentiful, I was receiving nothing but a complete runaround. It still took several days for them to tell me all the documents I needed to send in. They would tell me one day send this in, the next day oh in addition to that we need this. Even after the first lie in December, if someone would've told me look here's a list of what we need from you(not pick one thing at a time) it wouldn't have taken almost two weeks for you all to release my money. Since you all didn't I feel as though you should be held responsible for all the late fees and charges I've received. Please don't point the finger at me as if I'm the reason this all occurred, your staff from the beginning gave me the wrong information. You hired them not me!!! Your response is just as bad as your customer service agents! Trying to flip this around on me are you serious?
Regards,[redacted]

This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card...

program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  On complaint [redacted] states, he disputed a transaction with RushCard and did not receive provisional credit as promised on Terms and Conditions.
On November 2nd,2016, [redacted] filed a disputes for ATM mis-dispense. [redacted] said he attempted to withdraw $300 from his account, but the ATM failed to dispense cash requested and his account showed the withdraw. [redacted] was advised if disputes take more than twenty business days provisional will be issued to his account. The twentieth business day will be on December 1st, 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 26, 2016
VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:       Case # [redacted]
            Consumer: [redacted]
                       
To Whom It May Concern:
This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 7, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. 
[redacted] complaint contends that she filed an unauthorized transaction dispute for multiple transactions that was denied. [redacted] also stated that she sent in a rebuttal letter and requesting to receive his funds.
On March 23, 2016, [redacted] filed an unauthorized transaction dispute regarding multiple transactions made on her account.  On March 31, 2016, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted]. On April 5, 2016, [redacted] unauthorized transaction dispute was denied due to no error occurred.
[redacted] was advised of the rebuttal letter process to reopen the dispute. On March 7, 2016, [redacted] faxed her rebuttal letter to the disputes department. On April 14, 2016, [redacted] rebuttal letter was denied due to no additional info was provided to overturn the previous decision. We have attached the rebuttal denial as [redacted] states she did not receive the original one that was physically mailed. We encourage [redacted] to work with the merchants directly to resolve any issues regarding products or services rendered. RushCard has determined that the transaction was completed as requested.
We appreciate [redacted] feedback. Our goal is to provide financial convenience and security supported by reliable customer service. 
Regards,                       
Corporate Customer Service

October 24, 2016
serif; border: none;">  VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202     Re:                   Consumer:  [redacted] Complaint number: [redacted]             Complaint date: October 23, 2016                           To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that she has not received her replacement card and now her current card is not active. [redacted] also states she reached out on social media and was told to contact RushCard Customer Service. She states she has been given the run around and needs to have access to her funds when her deposit post the week of October 24, 2016.   On October 24, 2016, [redacted] contacted RushCard Customer Service and spoke to a representative that advised her that the initial replacement card was returned. [redacted] address was updated and, an expedited card was sent. On October 24, 2016, a RushCard corporate customer service specialist contacted [redacted], and she apologized stating she jumped the gun filing the Revdex.com. She was satisfied with the replacement card being expedited.  RushCard considers this issue resolved.     We appreciate [redacted] feedback.  Our goal is to provide financial convenience supported by reliable customer service.    RushCard,   Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I just want my money they told me this matter would be resolved in 10 business days an its been longer .now they say 45 to 60 days that's not right.
Regards,
[redacted]

RevDex.com
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
0.0001pt;">RE:  Case [redacted]
January 16, 2014
 
We
received Mr. [redacted]’s complaint regarding the access to his funds and the level
of customer service received.  RushCard
logs all customer contact and activity associated with financial cards.
First
and foremost I’d like to sincerely apologize on behalf of Rushcard on the level
customer service Mr. [redacted] received. This goes against part of our company’s
mission to address our customer concerns with understanding and
professionalism. In regards to the card to card transfer of $36.00
systematically the funds transferred to an expired card because the account is
still active it’s not closed or blocked. A replacement card or renewal is sent
out and once activated the funds transferred are available. We apologize for
any inconvenience and frustration this may have caused. As a courtesy we reversed
the card to card transfer and applied the $36.00 back to the originating
account.
We
appreciate Mr. [redacted]’s feedback and appreciate him as a member of the Rushcard
family. These type of issues go directly against our mission of access and
inclusion for all our members and we look to be clearer to avoid similar
problems in the future.
Regards,
[redacted]
CS
– Audit/Compliance Analyst

I have advised the consumer that [redacted] requested that this customer’s account be closed due to fraud and for documents to be fax to their department to validate the identity of the cardholder. I have provided simple instructions of the steps that the consumer will need to take in order to retrieve the funds.   Thank you, UniRush, LLC                            
Tyree T., Customer Service Specialist

April
11, 2016
normal;">
VIA ONLINE
SUBMISSION:
RevDex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
           
Re:      Complaint
ID: [redacted]
            Consumer:
[redacted]
                       
To
Whom It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on April 7,
2016.  UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted] complaint contends that she attempted to load two $500.00 GreenDot
cash loads onto her RushCard account on March 31, 2016. [redacted] states that the cash load was not
credited to her Rushcard account.  [redacted]
would like for the cash loads to be credited to her RushCard account.
On
April 1, 2016, [redacted] contacted RushCard customer service and advised
that the two $500.00 [redacted] cash loads did not post to her RushCard account. Our records show that on March 31, 2016 and
April 8, 2016 two [redacted] cash loads were credited to [redacted] account
in the total amount of $1,000.  On April
11, 2016 a corporate customer service specialist attempted to contact [redacted]
to provide the account information.
   
We
appreciate [redacted] feedback and sincerely apologize for the inconvenience
this has caused.   
Regards,
RushCard
Corporate Customer Service

May 24, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  May 20, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] contends that her RushCard account had a balance of $488. 11 on 5/19/2016, and that balance was missing from her account on 5/20/2016.  [redacted] is requesting that her missing funds be put back on her account.   On May 20, 2016, [redacted] contacted RushCard and spoke to a customer service agent. She was advised that a double pending transaction from a merchant for $164.37 was showing on her RushCard account. Our records indicate that the funds were released on May 20, 2016 back to [redacted] account.  On May 24, 2016, a RushCard corporate customer service specialist contacted [redacted] to advise her of this information.   We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her.        Regards,   RushCard Corporate Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution was satisfactory to me because I was refunded the $[redacted] fee. What I don't agree with is the fact that in the company response, the rep said they have no record of me contacting them to change my plan to pay as you go. That is far from the truth. I changed my plan online 4 weeks ago, and when I seen I was charged the monthly fee I contacted Rushcard twice via telephone (in which the customer service agent hung up on me when I asked to speak with a supervisor) and twice via email... I emailed customer service department and corporate.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   My money has not been transferred. The check was suppose to be mailed since March 9th still have not received my check. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like for rushcard to unblock my card or refund me my $[redacted] immediately because that money has nothing to do with any third party its my money which I paid to have loaded onto the rushcard and it  has nothing to do with the refund from the store. The refund in question that happened in December 2014 and  the funds that are on the card account right now have nothing to do with each other. $[redacted] was loaded on the card at [redacted] pharmacy on February 9, 2015 to pay a bill and I was not aware of my card being blocked where I didn't have access to my hard working money because it had been so long sense that refund in the amount $[redacted] was credited to the card. I paid cash money in the amount of $[redacted] to the store and when I went to get a refund on some Christmas gifts the store I chose to stop at didn't give that much cash, so the CSM stated if I had any type of debit card for them to credit it to so I gave them my debit rush card to credit the money to and after they credited the money I took some off and I also swiped the card for some other transactions back in December 2014, the $[redacted] was gone before Christmas and the $[redacted] has nothing to do with the $[redacted].Why is it so hard to give me back my money for $[redacted] or unblock my card so that I may use MY MONEY!! IT'S NOT RIGHT AT ALL. I HAVE ALSO SPENT MONEY FAXING THE DOCUMENTS THEY REQUESTED SEVERAL TIMES AND THE LAST TIME I UPLOADED IT ONLINE. I WAS ALSO INFORMED THAT CORPORATE RECEIVED IT ON FEBRUARY 19, 2015 and it is very legible so ibwould appreciate it if they resolve the matter immediately. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have enclosed a picture from my home phone, where I called the customer service line today 10/28/15 2:45p and again cut off 1st time, 2nd time cut off, 3rd time the number said this number can not be reached at this time. Also I have enclosed pictures of my account that show the fees that rush card is still charging me, as well as they have not given me back the $5 declined transaction that went through.  So they are not being honest when saying all customers have to do is call or they are reaching out to them. I have not spoken to anyone. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August
20, 2015
 
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
Re:         Case # [redacted]
                Consumer:
[redacted]
                               
 
To Whom
It May Concern:
 
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted],
on June 25, 2015. UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. 
 
[redacted]’ complaint
states that her card is closed and she does not have access to the funds that
were credited to her account by [redacted] Mobile.
Per response, on June 16, 2015, [redacted]’ RushCard account was permanently closed in
accordance to RushCard terms and conditions. 
[redacted] was refunded by [redacted] Mobile for $38.80 on 6/25/2015. On
June 29, 2015 a $500.00 provisional credit was reversed from [redacted]
account for a dispute that was filed as an ATM non-dispense. The reversal of
this credit caused the account to go into a negative. The outcome of the error
allegation, ATM non-dispense, dispute has been final and [redacted]’ received
a letter in the mail regarding the outcome of the dispute.
 
On July 1, 2015 a RushCard Customer Service Specialist contacted [redacted]
[redacted] and advised her of this information. On July 6, 2015 another RushCard
Customer Service Specialist attempted to contact [redacted] with no answer.
Voicemails were left at each phone number on the RushCard account. On August
20, 2015 a RushCard Customer Service Specialist spoke to [redacted] and
advised her of the rebuttal process to reopen the denied unauthorized
transaction dispute. [redacted] will need to fax the rebuttal letter and any
additional documentation to the disputes department at ###-###-####. We
encourage [redacted] to work with the merchant to resolve any issues
regarding products or services rendered. RushCard has determined that the
transaction was completed as requested.
 
We appreciate [redacted]’
feedback.
 
Tyree T.
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
This still does not solve my situation. I had late fees assessed and my account balance email was incorrect.  If the system is so called up and running then why there is consumers still having issues going on the third week  A fee holiday does not and will not resolve the issue. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Vanessa Coleman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 RushCard issued two supplementary courtesy credits of $261.72 per credit, to recompense [redacted]’ for the unusual account fluctuations and inconvenience caused by the service interruption. Attached to the complaint response is the two direct deposits that were posted [redacted] RushCard account.... This was copied directly from the response and I will re-attach the same file they attached... It still shows no deposits of $261.72 but the direct deposits from my employer that are high-lighted.  They state, yet again, that they issued two credits to recompense the unusual account fluctuations and I still haven't received one... I will also attach a copy of my statements from October as well as Novemeber so far to prove that nosuch credit has been made.
Regards,
[redacted]