Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Fix your system so that it reflects true, and accurate information.  Not duplicate charges, refunds that are not posted, but treated as a charge.  OH, and the $20.00 you gave as a courtesy is an insult.  I'm losing days of pay due to not having gas to get where I need to go.  You "diligence" in rectifying the situation sucks.  This is day 3 and it's still all WRONG information, can't log into my account, can't view what I need to view, except for on my phone where it still shows inaccurate information.  You have a ways to go before this client is satisfied.  I want my money back.  It may not be much, but it's more than $20.00, and considering the loss of pay ($32.75/hr as a teacher if you were to break it down), it's a [redacted] of a lot more than your attempt to bribe me with $20.0..
Regards,
[redacted]

Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
RE:  Case [redacted]
January 24,
2014
 
We received Ms. [redacted]’s rebuttal regarding our response to her
complaint regarding the access of her funds and the level of customer service
received. RushCard logs all customer contact and activity associated with
financial cards.
We understand Ms. [redacted]’s concern with the 45-60 day
investigation period on disputes filed to Bancorp. This timeframe is needed to
conduct a thorough investigation on Bancorp’s end. With Bancorp handling all of
Rushcard’s dispute if Ms. [redacted] would like updates and would like the status
of her filed dispute claim she will need to contact Bancorp. Bancorp will be
able to supply up to date information in regards where they’re at in their
research and investigation. Bancorp’s contact phone number is [redacted].
We appreciate Ms. [redacted]’s feedback and membership with us
here at Rushcard.
Regards,
[redacted]
CS – Audit/Compliance Analyst

May 10, 2016
VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
Re:       Complaint # [redacted]
            Consumer: [redacted]
                       
To Whom It May Concern:
 
This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on May 2, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
As previously stated, we have researched and have been unsuccessful in finding the application showing [redacted] referral code. Unfortunately, without the referral code we're unable to process a refer a friend credit. [redacted] contacted our customer service on April 30, 2016 to close his account. We have issued a check for the remaining funds on his account.
 
We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service
Regards, Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  My issue will be resolved when I know when my return was sent back to the [redacted] because now checking the card it says funds available $0.
[redacted]

Revdex.com
** [redacted]Cincinnati, Ohio [redacted]
RE:  Case [redacted]
April 8, 2014
We received Mr. [redacted]’...

complaint regarding access to his
funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
During tax season here at Rushcard we experience an enormous
amount of fraudulent and suspicious activity. Tax refund deposits are heavily
scrutinized and in some cases we may ask for verification documentation to post
deposits. We provide this information on our site and I’ve supplied the link below
for you to view. We show we received a federal tax refund deposit for Mr.
[redacted] on 4/1/2014 with an effective date of 4/3/2014. We requested additional
documentation to validate Mr. [redacted] identity and proof of address – upon receiving
the necessary documentation we were able to post Mr. [redacted]’ deposit to his account
on the effective date of 4/3/2014.
We appreciate Mr. [redacted]’ feedback and sincerely apologize
for any inconvenience this may have caused. I’ve supplied the link (https://www.rushcard.com/taxtime#)
to our site explaining our tax related deposit procedures as it relates to
additional documentation needed to post tax refund deposits. Hope this clears
up any confusion and frustration this may have caused Mr. [redacted].
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com,
I sent the rush card people and copied of my duke engery bill for the proof of address as they requested. I still feel that this has cause me an great inconvenience when they canceled my card for no apparent reason and to not handle themselves properly.

RevDex.com
** [redacted]
 
RE:  Case [redacted]
 
October
3, 2014
 
We
received Ms. [redacted]’s complaint regarding the unauthorized transactions and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
 
Per
reviewing calls and the last response, Ms. [redacted] was educated that the
transactions were still in a pending status and not yet settled. Agents advised
Ms. [redacted] to contact the merchant to inform them of the transactions to get
the transactions cancelled prior to it settling on her account. A dispute could not be filed at the
time based on the transactions still pending. Ms. [redacted] was educated on the
dispute process and the provisional credit guidelines. We apologize for Ms.
[redacted]’s frustration and the inconvenience that this may have caused.
 
We
appreciate Ms. [redacted]’s feedback and her membership with us here at RushCard.
 
 
Regards,
 
[redacted]
 
Customer
Service Specialist

August 15, 2016
serif; border: none;">  VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202     Re:                   Consumer:  [redacted] Complaint number: [redacted]             Complaint date: August 15, 2016                           To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends his RushCard is blocked and he can’t use his card. [redacted] also states his not able to get in touch with anyone to get his money. He would like to get his funds of $680.00.       On August 12, 2016, [redacted] RushCard account ending in [redacted] was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account. On August 12, 2016, a Corporate Risk Analyst attempted to contact [redacted] and a text message was sent to the mobile number on the account to verify the most resent transaction.  On August 15, 2016, a RushCard corporate customer service specialist contacted [redacted] and explained why the card was blocked and verified the transaction. [redacted] card was unblocked and he now has access to his funds.      We appreciate [redacted] feedback.  Our goal is to provide financial convenience supported by reliable customer service.    RushCard,   Corporate Customer Service

They still have not issued me my full direct deposit payment. They keep giving run around say that it is in dispute. They still owe me $106 plus all my late fees I have inquired because of there neglegence. If it was still in dispute then why did I receive some of the money. I am tiers of dealing with these people who are rude and do not know what they are doing. Every time I call I get a different answer. Thank you 
                      [redacted]

Revdex.com:
Rushcard has done a poor job of keeping any of my information safe. On June 1at rush text the very people that hacked my account in the first that they put money back into my account and this was told to me by there customer service rep Debra oh who by the way work outside of the u.s. Rushcard has done a poor job of communicating with me on what happening my account, the dispute, and even when I comes down to getting simple information. 
On the rush card dispute form it does not say nothing about providing them with a no social security number or no proof of address. As I stated before I have spoke with the Attorney General in the City of [redacted] and he stated that Rush card should not be asking me for my social security card. So again I will not be sending that, rush card has closed my account without any noticed, they have sent out a check which I have in my possession that was voided. When they closed my account and created that which by the way was dates for may 27th they didn't ask for none of that information. I feel as though rushcard is making it up as they go along. I just all my money so I can be done with them. They have cause my sleepless night, unpaid rent and bills, borrowing money so I can take care of my son and myself. This is unacceptable. 
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

May 19, 2016
New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 1 E. Fourth St Suite 600 Cincinnati Ohio 45202 Re:       Case # [redacted]             Consumer: [redacted]                          To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on May 18, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.  [redacted] complaint states that RushCard closed her account without notice. [redacted] is also requesting for her funds as soon as possible. On May 13, 2016, [redacted] RushCard account is permanently closed in accordance with RushCard Risk procedure. [redacted] was advised a bill payment for the remaining balance was issued to the address on the account. [redacted] will receive the bill payment within 7-10 business days. We appreciate [redacted] feedback. Tyree T. RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On June 17th,2016. [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted], posted June 17th, 2016. [redacted] hung up the phone before the dispute agent was able to gather any additional information. UniRush blocked the compromised card and issued a replacement card and sent it to the address on file. [redacted] called a few minutes later and spoke with a different agent. Agent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account.
 
On June 27th, 2016, UniRush used its resources via [redacted] to file a chargeback. On July 10th, 2016, UniRush concluded no error occurred. Merchant provided documents showing merchandise was delivered at [redacted] address, [redacted]. Also, [redacted] had made four payments to the merchant in the past.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
 
Regards,
 
RushCard Corporate Customer Service

January 26, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:      Consumer:  [redacted]...

[redacted]                          Complaint number:  [redacted]             Complaint date:  January 24, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint states that she is missing $200.00 from her RushCard account. [redacted] also stated that she has tried to get in contact with customer service but they have not been able to resolve her issue.   On January 24, 2016, [redacted] attempted to process a $200.00 card to card transfer from her Rush Goals account to her RushCard. The card to card transferred failed and the funds were deducted from [redacted] Rush Goals account. On January 26, 2016 a corporate customer service specialist contacted [redacted] to advise this information and reversed the funds back to her Rush Goals account.     We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused.  Our goal is to provide financial convenience supported by reliable customer service.        Regards,   RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
This information has already given this information on two occasions and they have still not resolved this issue. I have also spent a considerable amount of time on the phone with them and this problem still hasn't been taken care of.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Unless someone from RushCard made a duplicate card and RushCard are the only ones that know my pin. Im just going to have my attorney work this out. If I work in [redacted] and live here there is no way my card could magically be used in another town. I just want my money back.
Work Schedule for Thursday
Thursday June 23, 2016 Clock In 7:40am Lunch 12:00-12:30 Clock Out 5:04pm
Regards,
[redacted]

September 18, 2015
 
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
Re:         Complaint # [redacted]
               Consumer:
[redacted]
                             
To Whom It May Concern:
 
This letter is in response to the attached complaint,
Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on September 11, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources. 
 
[redacted] complaint contends that RushCard would not
release an authorization hold for a purchase that was made on September 9, 2015
in the amount of $21.94. [redacted] also stated she has received conflicting
information from RushCard Customer Service Representatives.  
 
On September 11, 2015, [redacted]
contacted RushCard Corporate Office and was advised by a Customer Service
Specialist that the hold is due to be released on the expiration date of
September 19, 2015. On September 15th and 16th 2015, I
have personally attempted to contact [redacted] regarding the call reviews.
 
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.    
 
Tyree T.
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Per their terms and conditions the most I could be liable for is $** so I need my money less $** and [redacted] policy still states that provisional credit has to be issued within 5 buisness days of a compromised card and I have filed a complaint with the appropriate organizations and next step is a lawsuit against Unirush and [redacted] for their illegal practices  
Regards,
[redacted]

August 17, 2016
serif; border: none;">  VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202     Re:                   Consumer:  [redacted] Complaint number: [redacted]             Complaint date: August 15, 2016                           To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted]’s complaint contends he received an email from RushCard stating that his card had been compromised and that his card was blocked. Mr. [redacted] stated he attempted to contact the number he was given to resolve the issue but he was not able to reach a live agent. Mr. [redacted] would like access to the funds on his RushCard account.         On August 15, 2016, Mr. [redacted] sent an email to RushCard regarding his temporary block on his card. On August 16, 2016 a RushCard corporate customer service specialist attempted to contact Mr. [redacted] to verify the declined transactions. The cardholder returned the call and was able to verify the declined transaction.  Mr. [redacted]’s card was unblocked and he now has access to his funds. RushCard considers this issue resolved.      We appreciate Mr. [redacted]’s feedback regarding this matter and sincerely apologize for any inconvenience this issue has caused him.     RushCard,   Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
[redacted]
I am still not able to get a hold of customer service they hang up