Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still reject thier response, but you may close the case.
 
Thank you,
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
In regard to the 100$ that has yet to post to my account I have verified the account number with [redacted]. The account number that the funds were posted to is [redacted]  not [redacted]. [redacted] has also contacted rush card on two occasions requesting that the funds be made available to me. The incident that the company is referring to deals with a $200 [redacted] transaction that was posted to someone elses card on 9/26/2015. The reference number for that transaction is [redacted]. I accepted the $200 as a loss because I made a mistake and haphazardly wrote down the wrong account number but I will not accept this 100$ as a loss because I am 100% positive that the funds were posted to the right account. [redacted] has also verified this to be true. All your company has to do is check the reference number I provided and you will see that  the transaction for $100  was made at [redacted] to the right account and that the funds were also received  by rush card but never posted to my account. Again the reference number in regard to the 100$ is [redacted] the date is 10/13/2015. 
On the issue regarding the 75$ card to card transfer from [redacted] on November 17, 2015 you say that the funds were received and transferred out but that is not the case. If you check your records you will see that on November 14, 2015 my account was credited $250 less a debit of 175$ on November 15, 2015 leaving a positive balance of $75. You are correct in  a 50$ transfer was  made out on November 17, 2015 but that was from money that was already in my account. After that transaction I was left with a positive balance of $25 and then on Nov 21 my account was credited another $25 leaving me with a 50 surplus. So between Nov 14, 2015 and Nov 21, 2015 I did not receive a 75$ transfer from [redacted] and it is absurd to insinuate that I did or that your company transferred in 50$ from [redacted] on Nov 17, 2015 and then turned around and transferred in 25$  more from [redacted] on Nov 21, 2015 that is just ridiculous. If the transfer had been made as you claim it would have been one transaction of 75$. I also have sent several copies of the email sent to me showing that there indeed was a transfer made and completed. The funds just were never posted to my account. The facts are in black and white if you want to argue with that and choose to not rectify this situation I will begin arbitration proceedings immediately. I trust that your company will do the right thing. I have been under undue stress missed days from my job and not been able to pay my bills because of of your inability to rectify this situation.
Regards,
[redacted]

August 13, 2015
 
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
Re:         Complaint # [redacted]
                Consumer:
[redacted]
                               
To Whom It May Concern:
 
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted],
on August 3, 2015. UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. 
 
[redacted] complaint states that she was
overcharged for fees on her RushCard account. [redacted] also stated that she
should be refunded back the fees.
 
On July 31, 2015, [redacted] activated her RushCard by
loading a $30 cash load to the account. Per RushCard’s Cardholder Agreement the
$9.95 onetime card fee is based on the plastic design requested by [redacted]
and is deducted when funds are first loaded to the account. [redacted] also
signed up via website for the $7.95 Rush Unlimited Plan which is accessed on
the first of every month. On August 1, 2015, [redacted] contacted RushCard
Customer Service and was advised the fees are working effectively. On August
10, 2015, a RushCard Customer Service Specialist attempted to contact [redacted]
[redacted] to advise that she was charged the correct plan fees. On August 12,
2015, as a onetime courtesy, RushCard waived the $9.95 Onetime Card Fee back to
[redacted] account.
 
We appreciate [redacted]’* feedback. Our goal is to provide
financial convenience supported by reliable customer service.  
 
Tyree T.
Corporate Customer Service

Revdex.com
** [redacted]
[redacted]RE:  Case [redacted]
April 8, 2014
We received [redacted] complaint regarding
access to his...

funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
With the information provided we have had a difficult time
locating [redacted] in our system. If [redacted] can supply us more
information to locate his that would be greatly appreciated. If he has a online
account with us what is his login name? If he can supply us the address we have
on file for his- the address showing through Revdex.com is not pulling her
information.
We appreciate [redacted] patience during this matter. We
would like to assist him here at corporate but need more information.
Regards,
[redacted]CS – Audit/Compliance Analyst

February
16, 2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:         Case #[redacted]
                Consumer:
[redacted]
                               
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted] which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on January 25, 2016.  UniRush,
LLC which is the program manager for the RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
On January
27, 2016 [redacted] contacted RushCard Corporate Customer Service and spoke to
a Specialist regarding his concern. [redacted] stated he had a Bill Payment
that he processed for a merchant that was not received. [redacted] provided
several dates for the transaction in question. After reviewing the transactions
history, [redacted] was advised we were unable to locate the transaction of the
merchant.  
We appreciate [redacted] feedback.
RushCard Corporate Customer Service,

Revdex.com:
The first thing I noticed was my name was wrong. I am not [redacted], my name is [redacted]. I have attached the email conversation that I have had with Rush Card. It clearly shows that I have been charged since August. Explain to me how I can be refunded one month, but not the others. It was the exact same company that made the withdraws out of my account. Mind you I have had several different Rush Cards because I was told the my account had been compromised. I was not credited every month for the withdrawals, why? I was not refunded the expedited Rush Card. I received a phone call from a Rush Card representative who was not clear about my issue and told me I was not going to be refunded my money because the withdrawals were authorized by my account. Explain to me how that happened when I had a new Rush Card? I have complained about this issue since August. Now that I have contacted the Revdex.com, it seems as if I'm finally getting a response. But it's not good enough. I want all of the funds that were deducted, not just 1 or 2 months.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

December
8, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re:      Case
# [redacted]            Consumer:
[redacted]...

To
Whom It May Concern:This letter is in response to the attached
complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on November 30, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.  On
November 19, 2015, [redacted] filed an unauthorized transaction dispute regarding
a $63.16 charge from [redacted] that was made on her account.  On November 25, 2015, the RushCard dispute
team received a signed unauthorized transaction dispute form from [redacted]. The
dispute process can take up to 45 to 90 days to investigate the claim. [redacted]’s
unauthorized transaction dispute was denied due to no error occurred. If [redacted] does not agree with the outcome of the dispute a rebuttal letter can be
sent in to reopen the denied unauthorized transaction dispute. [redacted] will
need to fax the rebuttal letter and any additional documentation to the
disputes department at ###-###-####. We encourage [redacted] to work with the
merchant to resolve any issues regarding products or services rendered.
RushCard has determined that the transaction was completed as requested.We appreciate [redacted]’s
feedback and sincerely apologize for the substandard customer service she
received when contacting RushCard Customer Service. Our goal is to provide
financial convenience supported by reliable customer service.  Corporate Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Rush claims there was a hold placed on funds withdrawn from an ATM by the ATM company.  They claim those funds did not settle till some time later at which they took it upon themselves to "reverse" the $202.00 and place it back on my card.  When the funds settled they claim, they then snatched the funds back off my account, putting me in arrears with several merchants I have automatic payments set up with.  I called the ATM company who researched their record for quite some time to find there was absolutely no issue on their end.  The funds were available and the transaction was made!  My account is a debit account and I can only withdraw funds when my check deposits!  Therefore I could not have received funds if they were not there!  Rush made the error! Now I receive a letter from [redacted] Payment Systems, who I have no idea who they are; defending Rush's "credit" to my account of $11.90 and a $25.00 "credit" some days later.  In their letter, it is stamped [redacted], with instruction to contact Amy Pugh your legal counsel and Chief Compliance Officer.  The telephone number provided in the letter is a non working number!!  So no I do not accept their response; the "credits" are still sitting in my account and they can have them back!As far as me disputing the funds with Rush directly, I tried that on the first day I found out the funds were taken, in an auto shop unable to get my car inspection done because I had no money in my account!  I was told by the representative, I should have paid better attention to my account!  Also after complaining to Rush and verbally disputing the issue getting no where; I reviewed my statements to find the dates in question and then some where NOT listed AND their debit was not showing anywhere!  There is more to this and Rush needs to correct their error.
Regards,
[redacted]

I'm being told from the company that I have to send documents. I have been sending my documents but, they are not being "found" on my account. If that so, why am I receiving ticket numbers? After this conversation with an agent. Now I'm receiving emails saying that my  documents are not being sent. I had never received these messages before. 
Honestly I want to cut all ties with the company because the company has not properly guided me into unblocking my card. Ive been with the company for many years and never had problems like this. The major problem for me is I'm speaking to multiple representatives that don't take proper notes and are telling me different information. Like today, July 16th, I've been sending my documents but receiving error messages. I was told today that I had to put a user number on the email. Why was I not told that from the very beginning? And while on the phone I was hung up on. Its unfair and disgusting how I've been treated though this ordeal.

On [redacted] complaint, she states she purchased a hoverboard for her daughter for Christmas but found out the company selling the hoveboards is a scam. She said she contacted...

RushCard to get a refund and was told temporary credit would post in 10 days and the investigation process could take up to 90 days. She said after being transferred to the Dispute Department, she was told she was misinformed and that the credit could take up to 90 days to be issued.  
On December 4th, 2016, RushCard received [redacted] dispute for a transaction with [redacted] for $199.00.  We listened to the call and reviewed our records, and [redacted] has informed her by dispute agent the dispute could take up to 90 days to get credit.
On December 06, 2016, RushCard processed a chargeback on behalf of [redacted]. Merchant has until January 21st, 2016 to respond to chargeback. [redacted] will hear from RushCard after January 21st, 2016, by April 3rd.
 
We apologize for any confusion this may have caused [redacted].
 
Regards,

October 19, 2015
VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:        
Case #[redacted]
               
Consumer: [redacted]  
                               
To Whom It May Concern:
This letter is in response to the
attached complaint, Case No. [redacted], which the Revdex.com®
(“Revdex.com”) received from [redacted], on September 11, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources. 
Per the
rebuttal [redacted] sent on October 13, 2015 stating he still has not gotten the
difference in his balance owed of $142. On October 19, 2015 a Corporate
Customer Service Specialist attempted to contact [redacted] to offer him an
express cash in the amount of $109.17, the difference in his deposit that
posted on August 31, 2015 for $1848.00.  
We
apologize for the delay in resolving [redacted] concern.  
We appreciate [redacted] situation
and understand the stress identity theft can cause. 
Sincerely,
Kathy R.
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, their company should not have given me the run around that I was given.  I had to make many phone calls and spent over four hours on the phone in able to get my card unblocked.  That is absolutely rediculous to have to spend that amount of time and get the run around I was given over a PREPAID card.  The reason people use a prepaid card is for convience. it is absolutely not conveniant to need a bill paid and not be able to pay it because they decided to block a card.  I will NOT use their card or their services EVER again after having to deal with what I dealth with.  However, I was finally able to use my funds after twenty four hours and that is all I wanted in the first place was to be able to use the funds that I deposited on the card.
Regards,
[redacted]

June 9, 2016   VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:       Consumer:  [redacted] ...

                        Complaint number: [redacted]             Complaint date:  June 6, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint referenced above.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint states that she had a debit from her RushCard account in the amount of $51.75, and that her account is indicating the transaction is pending for the amount of $61.75.  [redacted] also states that she would like the funds that were taken from her account to be returned in full.   On June 6, 2016 [redacted] contacted RushCard customer service and advised that the [redacted] transaction for $61.75 was incorrect.  On June 9, 2016 a corporate customer service specialist contacted [redacted] to discuss the pending hold process and to advise the transaction for [redacted] settled to the RushCard account on June 5, 2016 for the amount of $56.00.    We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused.  Our goal is to provide financial convenience supported by reliable customer service.        Regards,   RushCard Corporate Customer Service

The Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202-2468
August 1, 2014
RE:  Case [redacted]
We received Mr....

[redacted]’s complaint regarding access to his
funds and the level of customer service received due to his card being
blocked.  RushCard logs all customer
contact and activity associated with financial cards.
Mr. [redacted]’s card was blocked by our Risk team as a
precautionary measure based on unsuccessful verification attempts on Mr.
[redacted]’s behalf. Per process and procedure we have asked Mr. [redacted] to provide
us verification documentation (valid State issued ID/Driver’s License, SS card,
and proof of address – dated within the last 30 days). As of 8-4-2014, we have
yet to receive any documentation from Mr. [redacted] that will allow our Risk team
to review and make a determination on whether to unblock his card. We
understand the reservations and inconvenience this may cause but this is not
only to protect the identity of our customers but also the integrity of
Rushcard as a business. As soon as we receive the documentation requested and
required we will be able to validate the documentation and get Mr. [redacted]’s
card unblocked.
We appreciate Mr. [redacted]’s feedback and his membership with
us here at Rushcard.  We will continue to
provide clearer and detailed information to avoid these types of issues in the
future.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The addition information I received from Unirush ? or Rush Card Rep. did not make me happy with their response. I guess cause I have a Muslin last name I've had for 40 years being Black. I was not about to upload to them a copy of my social security card and a copy of my 1040 to people I don't know and this requirement seemed suspicious to me as Identity THEFT. I would have uploaded my a current copy of my ID but that is all. Now my utilities will be cut off because they did not give my money and yes I asked them to send it back. I did not just get that Rush card from them. They could have sent me my money themselves. I have told everyone I meet and see that your company put in this situation. Now I may have to wait another 12 weeks to get this money from the IRS. I will never do business with you again. Revdex.com thank you for your help and letting my voice be heard.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I am stating I want a full refund of all my resources that were withdrawn out of my account. Some accountability has to be taken on behalf of Rush Card. This was not a one time withdrawal. It was done for several months, several times in the month. And after receiving several new cards the problem continues. So instead of addressing the issue and refunding me back my resources, Rush Card closed my account. I feel something is being covered up. Why would you close my Rush Card account without any warnings? 
Regards,
[redacted]

November 16, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re:      Complaint # [redacted]            Consumer: [redacted]To...

Whom It May Concern:This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on November 7, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.   [redacted] complaint contends that RushCard
processed a bill payment on September 29, 2015 in the amount of $1,186.00. Ms.
[redacted] also stated that she never received the funds. On September 4, 2015, Ms.
[redacted] account was permanently closed by our RushCard Risk Department. On September
29, 2015, an ACH direct deposit in the amount of $1,176.00 was received and
posted to the account. [redacted] contacted RushCard customer service and a
bill payment was processed to the address on the account which takes 7-10
business days to be received. On October 8, 2015, [redacted] contacted customer
service and advised that she had not received the bill payment. The bill
payment was stopped and the funds were manually reversed back to the account on
November 16, 2015. RushCard has reversed the funds back to the remitter which
will take 3 to 5 business days to receive. At that time [redacted] will need to
contact the remitter to retrieve the funds. We appreciate [redacted]
feedback and sincerely apologize for the inconvenience this has caused.    RushCard Customer Service

November
9, 2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
               
Re:         Complaint
ID: [redacted]
                Consumer:
[redacted]  
                               
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on October 7, 2015. 
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted]
[redacted] complaint contends that RushCard blocked the account of [redacted], and needs
access to his funds. [redacted] also stated that she faxed in the required documentation.
RushCard received documentation from [redacted] and was forwarded
for review.  On August 31, 2015, the
documents were reviewed that were submitted by [redacted], and additional
documentation was requested.  A RushCard Corporate Customer
Service Specialist contacted [redacted] on October 21, 2015 to advise of this
information.  A courtesy call was placed
on November 9, 2015 to advise of the status on the account as of date. 
We look
forward to serving [redacted] financial needs in the future. Our customer’s security is a top
priority at RushCard and proper verification is a necessary step to that goal.
Regards,
Satoyra H.
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
My funds were not spent! If you claim you had a glitch and this glitch caused issues then clearly data is not correct. My screenshots prove I had funds and I want my money or I will take this higher up the chain. 
Regards,
[redacted]

I have direct deposit with the company. They have been holding my tax refund check going on a week now. The Irs sent the money to my card last week. I still have a pending status on my money. I have call the company and now they are saying it will take up to 3 business days to receive my money. I have sent in all of the required documents they have request of me and yet still they are holding my money. The customer service is poor, you cant understand anything they are saying and they also keep you on hold for about 30 minutes to an hour just to speak with someone. Someone need to put a stop to this company. It is wrong how they treat their customers.