Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I am stating I want a full refund of all my resources that were withdrawn out of my account. Some accountability has to be taken on behalf of Rush Card. This was not a one time withdrawal. It was done for several months, several times in the month. And after receiving several new cards the problem continues. So instead of addressing the issue and refunding me back my resources, Rush Card closed my account. I feel something is being covered up. Why would you close my Rush Card account without any warnings? 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   After reading this reply I have then since contacted rushcard customer service and their representatives are still stating no resolve for this issue. I have also followed instructions from their co founder [redacted] via [redacted] by sending my name, address, and phone number on October 19th 2015. He stated someone would contact me and that has yet to happen. Its been a total of 21 days so far and none of my issues have been resolved. I have an eviction, loss of wages, no lights or food, . I'm in complete despair and displacement. All I ask is for my money to be refunded for the unauthorized charges and for the correct card to be active. I would also like a punitive damage settlement for all of the hardship Rushcard has caused for me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
back in nov I notice charges coming out of my account I called the bank rushcard the told me I needed to fill out a form to get my money back on jan4th 2016 I filled out a form and faxed it in they said 60 days to get my money back my social security check has been being stolen right frtom rushcard after 90 days no money back they said I have to fill out a form for all the transaction not just one form then they never cancalled my card either so from jan4th 2016 till march 28th 2016 another 1877.00 was removed from my account they are telling me I need to fill out 2009 forms and have them wittness and fax them each back in there no way I can do this it will cost me over 8000 to do this and now they are not willing to give me my money back on the fiorst claim because the time ran out and they also closed my account and said no claim can now be filed because the account is been closed on april 4th 2016 after calling in and talking with someone yesterday they closed my account after being with this bank for 0ver 6 years they just up and closed the account with no warning and then left me hanging with no money Desired Outcome: full refund plus 1000.00 extra for all the phone calls with the hang ups headace and not following there own rules of 60 days making me wait for more then 90 days if not ill file a law suit
 
Regards,
[redacted]

On May 25, 2016, [redacted] filed a card to card transfer dispute in the amount of $667.96. On May 27, 2016, [redacted] RushCard account ending in [redacted] was blocked due to possible account take over. In accordance with RushCard Cardholder Agreement, RushCard requested proof of identity to be provided. [redacted] contacted RushCard customer service and was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. As of June 8, 2016, RushCard has not received any documentation. [redacted] can fax the documentation to the Corporate Office at ###-###-#### and once received, the documentation will be forwarded to the appropriate department for review.
 
We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. 
 
Regards,
 
Anna D.
RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
After reading  all the complaints from other  Rushcard  members having the same problem I can see there system is not working.
I will be faxing, emailing, and mailing copy of [redacted], copy of social security card , copy of  IRS tax return, I am hoping this will be enough to avoid funds being sent back to IRS.  It doesn't make sense why the funds would be mailed by check to IRS, your only creating more of an inconvienance to your customers causing them to endure financial hardship.  Please accept proof as it is valid and let resolve this matter.
Why do advertise your card to be such a great product and service  when in reality it's has only been a nightmare for many of your customers.   The IRS  felt confident in sending you my refund check, Rushcard was confident in making the deposit why now do you chose to place such a big burden on me.
RushCard-- a prepaid Visa card co-founded by Russell .in order to provide financial freedom and access long denied to an underserved population--   boy this statement is a lie.....
Your decisions on how you handle you customers account is unfair,  you place so much control over our funds not knowing how the outcome of your decision affects are life in a stressful negative way.  
Regards,
[redacted]

September 30, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  [redacted]             Complaint date:  September 29, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint #[redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends there were charges on her account that was not authorized and would like the difference of what was authorized and unauthorized credited back to her RushCard account.   On September 29, 2016 there was a charge authorized from [redacted] for $74.44, [redacted] indicated that she only authorized $62.03 we show upon reconciliation [redacted] processed the transaction for $62.03. As a result, we show the difference of $12.41 has was reversed back to [redacted] RushCard account and now reflects in her available balance.   We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.   Regards,   RushCard Corporate Customer Service

July 1,
2015
 
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
Re:         Case # [redacted]
                Consumer:
[redacted]
                               
 
To Whom
It May Concern:
 
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted],
on June 25, 2015. UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. 
 
[redacted]’ complaint
states that she has not received her funds from an error allegation dispute
filed on June 4, 2015 in the amount of $38.80. [redacted] also stated that
RushCard closed her account and requests for her account to be reopened.  
 
Per response, On June 16, 2015, [redacted]’ RushCard account was permanently closed in
accordance to RushCard terms and conditions. 
[redacted] was refunded the error allegation dispute charge on June
25, 2015. On June 29, 2015 a $500.00 provisional credit was reversed from [redacted]
[redacted] account which caused the account to go into a negative status and
debited the dispute charge. The error allegation dispute has been final and
[redacted]’ will receive a letter in the mail regarding the outcome of the
dispute. On July 1, 2015 a RushCard Customer Service Specialist contacted [redacted]
[redacted] and advised her of this information.
 
 We appreciate [redacted]’ feedback and continue to review our
processes to assure customer protection and convenience.  
 
Tyree T.
Corporate Customer Service

Pleeeease if you must get a prepaid debit card DO NOT GET THE RUSH CARD. Issue, I work for a pretty proactive company where they allow us to self serve i.e. we can update our information on our intranet site ie..e direct deposits etc. Well I signed up with the Rush Card, my company did what I told them, which was what Rush Card gave me routing and account number. Well on payday Rush Card says oh your check will be mailed. But my company had already deposited funds with tracking number etc. RushCard will give you routing and account number but the fail to tell you that it will take two business cycles to be deposited......GO WITH A LEGIT PREPAID DEBIT CARD COMPANY....[redacted] OR OTHERS THEY DO NOT HOLD YOUR MONEY. THIS IS A SCAM....DO NOT GO THIS ROUTE.

April
13, 2016
line-height: 115%;">
VIA ONLINE
SUBMISSION:
Revdex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
Re:       Complaint
#[redacted]
            Consumer:
[redacted]
To
Whom It May Concern:
This letter is in response to the attached complaint
#[redacted] which the Revdex.com® (“Revdex.com”) received from [redacted]
[redacted] on April 8, 2016. UniRush, LLC which provides the RushCard prepaid card
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer funds and information. 
[redacted]
[redacted] complaint contends that RushCard would not release an authorization
hold that was made on April 6, 2016 in the amount of $748.41. [redacted] also states that she would like
the funds credited back to her account.
On
April 7, 2016 [redacted] contacted RushCard customer service to inquire about
an authorization hold for $748.41. [redacted]
was advised to fax a merchant hold release letter from the merchant. The hold release letter was received, a call
was placed to the merchant to have the pending hold released on April 12, 2016.
On April 12, 2016, the transaction hold
for $748.41 was released.  On April 12,
2016 a corporate customer service specialist contacted [redacted] to provide
this information.
We
appreciate [redacted] feedback and hope to provide a better understanding on
the authorization process.   
Regards,
RushCard
Corporate Customer Service

Revdex.com
** [redacted]Cincinnati, Ohio [redacted]
RE:  Case [redacted]
April 14, 2014
We received Ms....

[redacted]’s complaint regarding access to her
funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
During tax season here at Rushcard we experience an enormous
amount of fraudulent and suspicious activity. Tax refund deposits are heavily
scrutinized and in some cases we may ask for verification documentation to post
deposits.  We show we received a federal
tax return deposit for Ms. [redacted] on 7/23/2013 with the effective date of
7/24/2013. We requested additional documentation to validate her account and
the tax refund. The validation process must be completed prior to any funds
being released. Per [redacted] guidelines we are able to hold ACH direct deposits
for 7 calendar days before we are required to return them back to the remitter.
During this timeframe we hold the deposits and give our members the 7 calendar
days to get all necessary information in for us to view and validate. We show
the information submitted was very dark and unclear to make out and on 7/31/2013 (7
days from the effective date) we returned Ms. [redacted]’s tax refund back to the remitter [redacted] Tax Products Group, LLC. Ms. [redacted] will need to contact [redacted] Tax Products Group, LLC to get funds as Rushcard has returned the funds
back to them. There’s a trace number she can supply them which is #[redacted] if they’re unable to locate it initially with basic information.
We sincerely apologize for any confusion and frustration
this may have caused. We appreciate Ms. [redacted]’s feedback. These types of
issues go directly against our mission of access and inclusion for everyone and
we look to be clearer to avoid similar problems for all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst

The bill payment has been reversed and is just sitting in the blocked account. Since we spoke on June 8, no one has reissued the bill payment. That means it has taken over a month for me to get my money back that was owed to me. Would you please assist in expediting the remaining $200 in a timely fashion? 7-10 business days places me almost into a 2nd month, and honestly I can't afford that. Please help!
-[redacted]-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I am not accepting this offer due to it is not the full amount of $105.46, minus the $25.00 already reimbursed by Rushcard I am now owed $80.46, that I would like to receive as soon as possible, so I can discontinue my account with Rushcard as soon as my reimbursement is paid in full! Obviously someone sees the error, this is why I was given a partial payment! Thank you! 
Regards,
[redacted]

October 14,2015 VIA ONLINE SUBMISSION:Revdex.com® 7W Seventh St Suite 1600CincinnatiOhio 45202 Re:       Case #...

[redacted]            Consumer: [redacted]                           To Whom ItMay Concern: This letter is in response to theattached complaint, Case No. [redacted], whichthe Revdex.com® (“Revdex.com”)received from [redacted], on October 13, 2015. UniRush, LLC d/b/a RushCardtakes customer complaints seriously and strives to provide quality customerservice while dutifully protecting customer identities and resources.   RushCardcompletely understands the impact our mandatory updates have had on ourcardholders and we thank you for your patience during this transition. We are not ableto respond in a timely manner to the high level of cardholder volume ande-mails that are being received.  We have been workingdiligently to get our system back up and running smoothly. Currently ourwebsite is stable and will have accurate account information and full access.Your RushCard is available to make purchases and should be functioningproperly. At RushCard, it is our responsibility to have ourcardholders’ funds available 24/7, when needed. We understand the seriousconsequences when we fail in meeting that expectation. A $20.00 customerservice credit has been provided to [redacted] account for the inconvenience.   Again, we deeply apologize for the problems this outagecaused and pledge our best efforts toward preventing this from happening again. Regards,   Tyree T.Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
 
Unirush claims that they sent out my refund check to the address in the screenshot they are liars and now I'm having a problem with my money gram I've asked unirush several times to do a card to card transfer of the funds or send the refund check via express mail ups to the address of [redacted] NOW UNIRUSH IS SAYING IT'S GOING TO TAKE MORE DAYS TO RECTIFY THE SITUATION SO UNIRUSH WILL BE HEARING FROM MY LAWYER.

Documents have already been sent over to rush card multiple times by me and [redacted] and also documents showing [redacted] approved refund so this back and forth is redundant and I need my refund released immediately. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

The Revdex.com
7 W Seventh St, Suite 1600
Cincinnati Ohio 45202-2468
RE:  [redacted]
June 30, 2014
We received Mr....

[redacted]’s complaint regarding the level of
customer service received and the availability of his funds.  RushCard logs all customer contact and
activity associated with financial cards.
We show Mr. [redacted] attempted to utilize his Rushcard through
[redacted] for $325.00 on 6/25/2014 as process Rushcard places a hold on all
preauthorized transactions – the hold is in place to allow the merchant to
claim the funds. Our system recognized Mr. [redacted]’s transaction and placed the
$325.00 on hold. On 6/26/2014 we show the transaction and hold was voided on
the [redacted]’s side and the funds were released back into Mr. [redacted]’s
account. (See below)
[redacted]


[redacted]


06/26/14 03:31 PM


[redacted]


$0.00


$1.00


[redacted]


[redacted]


06/26/14 03:31 PM


[redacted]


$0.00


$325.00


[redacted]
[redacted]




06/25/14 11:51 PM


[redacted]


$1.00


[redacted]
[redacted]




06/25/14 11:51 PM
[redacted]




$325.00


We appreciate Mr. [redacted]’s feedback and appreciate Mr.
[redacted] as a member with us here at Rushcard. We apologize for any confusion and
inconvenience this may have caused him and consider this issue resolved.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com
** [redacted]
RE:  Case [redacted]
Cincinnati, Ohio 45202
September 1, 2014
We received Ms. [redacted] rebuttal regarding her
complaint of not having access to her funds and the level of customer service
received.  RushCard logs all customer
contact and activity associated with financial cards.
As it relates to her replacement card ordered in July we
show Rushcard requested the card correctly and according to process – we apologize
she hadn’t received the initial card but according to our records we followed
procedure in getting the card delivered. Ms. [redacted] contacted our office to state
she hadn’t received the initial replacement card and that card was blocked on
8-2-2014. We show this card was activated on 8-9-2014. We understand some times
our cards can sometimes be mistaken for “junk mail” as the envelope is very
inconspicuous in appearance. Because of the inconvenience this caused as a one-time
courtesy Rushcard will apply a $[redacted] courtesy credit to Ms. [redacted] for the
frustrations and inconvenience she experienced.
We appreciate her feedback and membership with us here at
Rushcard. These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer to avoid similar problems for
all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst

RevDex.com
7 W
Seventh St Suite 1600
Cincinnati
Ohio 45202
 
RE:  Case [redacted]
April 1,2015
 
We
received [redacted] complaint regarding the outcome of her dispute and the level
of customer service received.  RushCard
logs all customer contact and activity associated with financial cards.
 
Per response, all
RushCard disputes are handled through our dedicated dispute team. After investigating
the dispute [redacted] claim was denied due to no pin failed attempts with the merchant,
therefore no error was found. We understand [redacted] concern with the outcome
of her dispute and we are unable to credit the account. [redacted] will receive a
letter explaining the denial and can file a dispute for the outcome of the
claim by following the instructions on the letter received. We sincerely
apologize for any inconvenience this has caused.
 
We
appreciate [redacted] feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
 
Regards,
 
[redacted]
Customer
Service Specialist

Revdex.com
** [redacted]
150%;">[redacted]
 
RE:  Case [redacted]
 
October 27, 2014
 
We
received Mr. [redacted]’s complaint regarding the availability of funds and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
 
The
direct deposit in question was received by RushCard with a pay date of
10/20/2014. Since the direct deposit was over our card load limit of $[redacted] additional documentation was required from Mr. [redacted] of his driver’s license
or state identification card, social security card, and letter from the
remitter validating the deposit amount as well as the address on the account. I
am showing that the documents were received from Mr. [redacted] on 10/20/2014 and
were forwarded over to the corporate office for review. The process of
validating documents can take 24-48 business hours to be reviewed and because
of the very large dollar amount addition validation had to be completed prior
to posting the funds.
 
Several
agents from our Corporate Office contacted Mr. [redacted] and advised him that
due to no match of address on the account and on the remitter letter, we
requested that he send in proof of address (POA) providing the address on the
account. Mr. [redacted] never called in to update the address and is unable to provide
POA. Since POA for the address on the account is unable to be provided, we
requested that he send in POA for his current address. Mr. [redacted] is unable
to provide POA for his current address as well, therefore the direct deposit
was returned back to the remitter on 10/27/2014. It does take 3-5 business days
for the remitter to receive the funds back and then he will have to claim the
funds. We sincerely
apologize for any inconvenience this has caused Mr. [redacted].
 
We
appreciate Mr. [redacted]’s feedback. 
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers.
 
Regards,
 
[redacted]
Customer
Service Specialist