April 30, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,A representative from customer care spoke with your wifeYour wife explained of the
medical situation in your homeThe representative has adjusted the order based on their conversationYou will receive notification within four or five days of that conversation.After reading your letter, we turned your order in to the customer care department for reviewTheir notes show that your welcome package was delivered on December 19, The confirmation department reported that you were pleasant and had a complete understanding before giving us permission to enter the order on your behalf. When we accept an order for servicing it requires a substantial investment on our part, to guarantee the services we promise for the full term of the orderWe recover our investment through your monthly paymentsThat is why it is important that you as a customer, have a full understanding. We were sorry to hear of your condition and the representative was happy to have been able to assistIf we can be of any further help, please inform.Sincerely,Client ServicesCC: *** ***
April 17, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** *** ***) ID# ***Dear *** ***:A representative from customer care has reviewed the accountTheir records show that
the order was placed by your wife on January 28, The welcome package was delivered on February 2, During confirmation, your wife was pleasant and had a complete understanding before giving permission to enter her order.We do not accept orders for processing without a customer’s approvalOnce accepted, it requires a substantial investment on our part, to guarantee the price and service for the full term as promised. The customer care department has sent notification regarding the accountIf you should have any questions, please give us a call. Sincerely,Client ServicesCC: *** ***
VIP Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-7323 April 17, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** ID# *** Dear *** ***, Thank you, we
did receive your letter and the account was turned in to our customer care department for a complete reviewThey have sent you a letter in responseIf you should have any questions, please give us a call Sincerely, Client Services
March 9,
*
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
The customer care department has reviewed your account and shows that it has already been paid in full as originally agreedPlease remember, as per your conversation with the representative yesterdayYou will still be receiving service
The representative has also made the magazine changes that you requestedIf you should have any further questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
Response taken over the phone on 7/31/by Revdex.com staff ***)
The business has attempted to contact the consumer on several occasions but to no availThey are asking the consumer contact them directly to settle her dispute*** *** is to call 800-860-ext*** and ask for Charlene
United
Readers understands circumstances happen however, the consumer has more payments remaining (not including payments that have been missed) and they are more than happy to work with the consumer
December 19, 2016*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Ms*** *** ID# ***Dear *** ***, Thank you for your recent letterIt was turned it in to our customer care department for a
complete reviewAccording to their notes, notification was sent. You may have already received that by nowIf you should have any questions please give us a callWe have been waiting to hear from you.Sincerely,Client ServicesCC: *** ***
*** *** *** *** ** *** *** * ***July 20, 2017Reginald ***
*** *** ***
*** ** ***RE: Mr*** *** ID# ***Dear Reginald *** Thank you, we did receive the letter regarding your account from our local Revdex.com
on June 27, Your account was turned in to our customer care department for a complete review and a representative was assignedAccording to the service records the representative had a very hard time reaching you but was scheduled to call you yesterday The service notes show that your representative had a very pleasant conversation with you yesterday and has already made the adjustment that the two of you spoke aboutThe representative was glad that she could be of assistanceIf you should have any further questions during your service, please give your representative a call.Sincerely,Client ServicesCC: *** ***
I received a letter in the mail from the business in reference to complaint ID ***, and they have agreed to resolve this matter to my satisfaction. I am very grateful to the Revdex.com for your involvement and help in resolving this situationThank you very much!Regards, *** ***
December 9, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE: Mr*** *** SrID# *** Dear *** *** Sr., The representative who spoke with you recently, has explained of the adjustment made to your accountNotification was sentIf you do have any questions, please give us a callSincerely, Client Services CC: *** ***
June 29,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
We were glad to hear that you had made contact with one of our representativesShe had
already made adjustments to your account and was happy to hear that you had received your notificationIf you should have any questions in the future, please give your representative a call
Sincerely,
Client Services
CC: *** ***
Easy Readers’ Service PO Box Lakewood, OH 1-888-369-7323ril 16,
*** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** *** ID# *** Dear *** ***l, Thank you, we did receive your letter and the
account was turned in to our customer care department for a complete reviewThey have sent you a letter in responseIf you should have any questions, please give us a call Sincerely, Client Services
August 6,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear Linda Land,
Thanks for your most recent letter regarding the above accountWe did not show it in our file but, after
receiving your last letter we found that it had been assigned to a representative and the customer had not yet been contacted
This order was placed in July of The customer’s welcome package was actually delivered on July 15, During her confirmation the customer was pleasant and had a complete understanding before giving permission to enter the order on her behalf
According to the records, the first time that we spoke with the customer (after the order was entered), was on September 10, The customer spoke with customer service and gave them a change of addressThat change was made immediately and we have been providing service as promised
As explained earlier, the representative has been unable to reach the customer and she has not returned our calls
If the customer should make contact with you, please have her call her representative
Sincerely,
Client Services
(The following was copy/paste by Revdex.com staff - LST)***August 14, 2017Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsLois *** ID# ***Dear Lou ***, Thank you for your reminder call last week
regarding our customerWe did received your original letter on July 21, It was turned in to our customer care department for a complete reviewA representative was immediately assigned to the account. We do not accept orders for servicing without the customers approvalIt requires a substantial investment on our part to guarantee the price and the services that we promise for the full term of a customer’s orderAccording to the records the customer originally placed the order on February 22, and her welcome package was delivered to her address on February 25, We have been providing service as promised since that time.The representative has adjusted the account to help the customer’s situationShe has also made many attempts to reach the customer both by phone and mailAs of the date of this letter, we have not yet received any return calls or mailings from the customer.If we can be of any further assistance, please inform.Sincerely,Client Services
May 20, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,We received your recent letter regarding your accountIt was turned in to the customer care
department for a review.According to their records you have been a good customerThey indicate that the service center in Lakewood, Ohio has been providing service as scheduled for quite some time. A representative from the service department has noted that you called her on March 13, and reviewed your accountHer notes indicate that you did discuss a possible adjustment to the account. However, you instructed her to just leave everything as is and thanked her before ending the call.A Customer care representative has again reviewed your account and has sent a notification regarding your adjustmentShe did attempt to reach you for confirmation but, was unsuccessful It usually takes or days for notification to arriveYou may have already received that by the time this letter arrives.Sincerely,Client ServicesCC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never notified that I could not cancel any subscriptionsWhen the magazines arrived I called the company and was told I had to pay and did not have a choice to cancel. That was NEVER explained to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
March 8,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** *** ***
ID# ***
Dear *** *** ***,
The customer care department told us that you had a pleasant conversation with one of their representatives recentlyHer notes show that you had made an adjustment to your account that works better for your current situationShe has already completed the work on that and you will receive notification
If you should have any future needs please give your representative a call.
Sincerely,
Client Services
CC: *** ***
April 3, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** *** ID# *** Dear *** ***, Thank you, we did receive your letter earlier this month and your account was turned in to our customer
care department for a complete review We recently heard that a representative was finally able to speak with you on March 31, She explained of the change that was made and has sent notificationIf you should have any questions, please give her a call Sincerely, Client Services CC: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
James Jr
April 30, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,A representative from customer care spoke with your wifeYour wife explained of the
medical situation in your homeThe representative has adjusted the order based on their conversationYou will receive notification within four or five days of that conversation.After reading your letter, we turned your order in to the customer care department for reviewTheir notes show that your welcome package was delivered on December 19, The confirmation department reported that you were pleasant and had a complete understanding before giving us permission to enter the order on your behalf. When we accept an order for servicing it requires a substantial investment on our part, to guarantee the services we promise for the full term of the orderWe recover our investment through your monthly paymentsThat is why it is important that you as a customer, have a full understanding. We were sorry to hear of your condition and the representative was happy to have been able to assistIf we can be of any further help, please inform.Sincerely,Client ServicesCC: *** ***
April 17, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** *** ***) ID# ***Dear *** ***:A representative from customer care has reviewed the accountTheir records show that
the order was placed by your wife on January 28, The welcome package was delivered on February 2, During confirmation, your wife was pleasant and had a complete understanding before giving permission to enter her order.We do not accept orders for processing without a customer’s approvalOnce accepted, it requires a substantial investment on our part, to guarantee the price and service for the full term as promised. The customer care department has sent notification regarding the accountIf you should have any questions, please give us a call. Sincerely,Client ServicesCC: *** ***
VIP Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-7323 April 17, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** ID# *** Dear *** ***, Thank you, we
did receive your letter and the account was turned in to our customer care department for a complete reviewThey have sent you a letter in responseIf you should have any questions, please give us a call Sincerely, Client Services
March 9,
*
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
The customer care department has reviewed your account and shows that it has already been paid in full as originally agreedPlease remember, as per your conversation with the representative yesterdayYou will still be receiving service
The representative has also made the magazine changes that you requestedIf you should have any further questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
Response taken over the phone on 7/31/by Revdex.com staff ***)
The business has attempted to contact the consumer on several occasions but to no availThey are asking the consumer contact them directly to settle her dispute*** *** is to call 800-860-ext*** and ask for Charlene
United
Readers understands circumstances happen however, the consumer has more payments remaining (not including payments that have been missed) and they are more than happy to work with the consumer
December 19, 2016*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Ms*** *** ID# ***Dear *** ***, Thank you for your recent letterIt was turned it in to our customer care department for a
complete reviewAccording to their notes, notification was sent. You may have already received that by nowIf you should have any questions please give us a callWe have been waiting to hear from you.Sincerely,Client ServicesCC: *** ***
*** *** *** *** ** *** *** * ***July 20, 2017Reginald ***
*** *** ***
*** ** ***RE: Mr*** *** ID# ***Dear Reginald *** Thank you, we did receive the letter regarding your account from our local Revdex.com
on June 27, Your account was turned in to our customer care department for a complete review and a representative was assignedAccording to the service records the representative had a very hard time reaching you but was scheduled to call you yesterday The service notes show that your representative had a very pleasant conversation with you yesterday and has already made the adjustment that the two of you spoke aboutThe representative was glad that she could be of assistanceIf you should have any further questions during your service, please give your representative a call.Sincerely,Client ServicesCC: *** ***
I received a letter in the mail from the business in reference to complaint ID ***, and they have agreed to resolve this matter to my satisfaction. I am very grateful to the Revdex.com for your involvement and help in resolving this situationThank you very much!Regards, *** ***
December 9, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE: Mr*** *** SrID# *** Dear *** *** Sr., The representative who spoke with you recently, has explained of the adjustment made to your accountNotification was sentIf you do have any questions, please give us a callSincerely, Client Services CC: *** ***
June 29,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
We were glad to hear that you had made contact with one of our representativesShe had
already made adjustments to your account and was happy to hear that you had received your notificationIf you should have any questions in the future, please give your representative a call
Sincerely,
Client Services
CC: *** ***
Easy Readers’ Service PO Box Lakewood, OH 1-888-369-7323ril 16,
*** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** *** ID# *** Dear *** ***l, Thank you, we did receive your letter and the
account was turned in to our customer care department for a complete reviewThey have sent you a letter in responseIf you should have any questions, please give us a call Sincerely, Client Services
August 6,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear Linda Land,
Thanks for your most recent letter regarding the above accountWe did not show it in our file but, after
receiving your last letter we found that it had been assigned to a representative and the customer had not yet been contacted
This order was placed in July of The customer’s welcome package was actually delivered on July 15, During her confirmation the customer was pleasant and had a complete understanding before giving permission to enter the order on her behalf
According to the records, the first time that we spoke with the customer (after the order was entered), was on September 10, The customer spoke with customer service and gave them a change of addressThat change was made immediately and we have been providing service as promised
As explained earlier, the representative has been unable to reach the customer and she has not returned our calls
If the customer should make contact with you, please have her call her representative
Sincerely,
Client Services
(The following was copy/paste by Revdex.com staff - LST)***August 14, 2017Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsLois *** ID# ***Dear Lou ***, Thank you for your reminder call last week
regarding our customerWe did received your original letter on July 21, It was turned in to our customer care department for a complete reviewA representative was immediately assigned to the account. We do not accept orders for servicing without the customers approvalIt requires a substantial investment on our part to guarantee the price and the services that we promise for the full term of a customer’s orderAccording to the records the customer originally placed the order on February 22, and her welcome package was delivered to her address on February 25, We have been providing service as promised since that time.The representative has adjusted the account to help the customer’s situationShe has also made many attempts to reach the customer both by phone and mailAs of the date of this letter, we have not yet received any return calls or mailings from the customer.If we can be of any further assistance, please inform.Sincerely,Client Services
May 20, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,We received your recent letter regarding your accountIt was turned in to the customer care
department for a review.According to their records you have been a good customerThey indicate that the service center in Lakewood, Ohio has been providing service as scheduled for quite some time. A representative from the service department has noted that you called her on March 13, and reviewed your accountHer notes indicate that you did discuss a possible adjustment to the account. However, you instructed her to just leave everything as is and thanked her before ending the call.A Customer care representative has again reviewed your account and has sent a notification regarding your adjustmentShe did attempt to reach you for confirmation but, was unsuccessful It usually takes or days for notification to arriveYou may have already received that by the time this letter arrives.Sincerely,Client ServicesCC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never notified that I could not cancel any subscriptionsWhen the magazines arrived I called the company and was told I had to pay and did not have a choice to cancel. That was NEVER explained to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
March 8,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** *** ***
ID# ***
Dear *** *** ***,
The customer care department told us that you had a pleasant conversation with one of their representatives recentlyHer notes show that you had made an adjustment to your account that works better for your current situationShe has already completed the work on that and you will receive notification
If you should have any future needs please give your representative a call.
Sincerely,
Client Services
CC: *** ***
Consumer response taken via phone by Revdex.com staff (**) The business contacted the consumer directly and resolved her complaint on 9/13/
April 3, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** *** ID# *** Dear *** ***, Thank you, we did receive your letter earlier this month and your account was turned in to our customer
care department for a complete review We recently heard that a representative was finally able to speak with you on March 31, She explained of the change that was made and has sent notificationIf you should have any questions, please give her a call Sincerely, Client Services CC: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
James Jr