May 7,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***
We received your most recent letter regarding this accountThe customer care department has reviewed the accountThe
records show that the service department adjusted the account in October of last yearThis apparently was done to better fit the customer’s needs
Since receiving your original letter last month, a representative was assigned to the account and has made many attempts to contact the customerTo this point we have not heard from the customer
Sincerely,
Client Services
June 30, 2015*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID* ***Dear *** ***,A representative has informed us that you had sent a letter regarding your accountShe has reviewed
your account, and you will receive notification shortly regarding the changes.A supervisor has also been attempting to reach you for confirmationAs of the writing of this letter she had not been successful. If you should have any questions once you receive notification, please give us a call.Sincerely,Client ServicesCC: *** ***
August 30,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
Thank you, we did receive your letter earlier this month regarding the above accountIt was turned in to our customer care department for a complete review
We take great pride in the services we provideOnce an order is accepted for final processing, it takes a substantial investment on our part, to guarantees the price and services for the full term of the orderThe last thing we want is a service problem or misunderstanding
Our records do show that the order was placed in August of We believe that the customer was not in Florida at the timeHowever, as he had requested, his service was to start thereThe records also show that the customer’s welcome package was actually delivered to his Florida address on September 3, During his confirmation the customer was pleasant, and had a complete understanding, before giving permission to enter his order
In early June of this year, a representative turned in a request for change of address to the customer’s Texas addressThat process began immediatelyWe did not indicate any product returns, calls or prior complaintsUp to this point everything appeared to be going exactly as scheduled
At the end of June, after the change of address had started, we received a note regarding a failure to deliver productsThis was the first service complaint that we received, we were sure it was due to the recent change of address
Each publisher has different processing and publishing datesSo it is not unusual if an address change takes a while to re-establish itselfOur customers who move frequently usually give us a month notice before movingShould copies be missed, we simply extend service to make up for themMost customers enjoy that feature
Further, the new address is not a home addressIt is a CMRA (commercial mail receiving agency)They forward mail on to a location in Mexico for customer pickup
We are sorry if there was a misunderstanding on the latest billing amountWe indicate that the last payment received was in MayThe June payment did not complete processing and was returned to the customer’s accountLater statements would have reflected a late charge
The representative assigned to this account, has been attempting to reach the customer but has been unsuccessfulHer calls are not meant to harass, but to service the account properlyShe has left messages but has not received a return call
Please have the customer give his representative a callShe has been waiting to hear from him and is more than happy to help in any way possibleWe will keep your offices informed
Sincerely,
Client Services
Cc *** ***
May 7, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,We received a letter from the local Revdex.com regarding your account.Many of our employees are veterans
like youYour particular order was memorable due to the fact that you requested the magazines to be donated to other veteransThe records show that they were being sent to The USO in Wahington DCThe exception was the TV Guide, which was being sent to your addressOur records show that you spoke with a representative on July 29, and requested that the TV Guide also be changed to the gift addressThat request was processed the next day.Our notes show that the service department did receive two calls from *** ***She explained that she was your daughter and wanted information on your accountIdentity theft is a major concern today and our representatives are not allowed to discuss financial matters with anyone unless authorized by either a power of attorney or, personal permission from our customer*** *** was given a fax number to send power of attorney or to have you call to give permission to speak with herTo this date we have not received either.The records show that your order closed in AprilThe customer care department has been attempting to reach you but has been unsuccessful If you should have any questions please don’t hesitate to give us a call.Sincerely,Client ServicesCC: *** ***
September 14,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
We are glad that a representative was able to speak with you
She has informed us of your current financial situation and has made the changes that you had discussedWe certainly hope that the adjustments will help.If you should have any further questions, please don’t hesitate to give us a call
Sincerely,
Client Services
CC: *** ***
September 1,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
Dear *** ***,
The customer care representative that you spoke to last month has explained about your
accidentWe were very sorry to hear of your situation
The adjustment that the representative had promised has been completed and a notification was sentIt usually takes a few days to receive
We certainly wish you the best in your recovery
If you should have any questions please call
Sincerely,
Client Services
CC: Linda Land
October 3,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
The customer Care department has already reviewed this account based
on a call received from the customerTheir report shows that the customer placed the order on Thursday February 12, The welcome package was delivered on Tuesday February 17, Service was being supplied as scheduled
We do not accept orders without a customer’s permissionOnce an order is accepted for servicing it takes a substantial commitment on our part to guarantee the price and service for the full term as we promiseThe last thing we want is a misunderstanding.
We have not been able to reach the customer since his call to us on September 17,
Sincerely,
Client Services
February 18,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleve***, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
After receiving a letter from our local Revdex.com, the customer care department reviewed your accountYour account was
assigned to a customer care representative who has been trying to reach you since last monthShe has left many messages, as well as her phone numberHowever, she has been unsuccessful in her attempts to reach you
Please give her a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** P.S.I read Primetime
Readers Service’s response to my Revdex.com complaint with disbel8if. The date of their initial contact with me
appears to be accurate. That is the only
thing in their reply that is accurate
This reply
is to dispute their characterization of events and to set the record straight
It is true
that I received a phone call from one of their representatives in Oct
2015. As I understood her spiel was that
I was to received magazines of my choice and a gift of a diamond men’s watch
for the payment of $that night and then another payment of $the
following month electronically withdrawal from my checking account. These terms are what I agreed to. Much to my surprise, Primetime readers withdrew another $in
January. At which time I wrote cancel my
account on the bill which said due in Feb.
After they once again withdrew $in Feb and Mar and In
accordance to federal law I send a written revocation of their direct debit
authorization. This request was honored
Then in the
first part of April, I send a separate written request to cancel my
account. On Apr I received a form
reply only re***d their policy. No
where did they once disputed my reasons for my cancellation request
In May
a representative, told me via phone that
I could not cancel because I had only made payments and that I had more
payments yet to make. This was the very
FIRST time I was ever made aware that
their terms was for a period in excess of months. This would have totaled to more than $
for five magazines subscriptions or $per magazine. An exobriant cost. If in fact Primetime would have been fore right
and fully disclosed their terms during the initial phone call. I would have never agreed to their
offer. I believe that any reasonable
person would have also declined their offer
At this time
I sent a request for debt validation specifically asking for a copy of the
signed agreement on May 25, via certified mail. This request was ignored. I sent a second request for validation and to
receive a copy of the signed written service agreement. Thesecond request was also ignored
Then on
Aug 2016. I was forced to file a formal
complaint with the Revdex.com
I am happy
to say that my issue has been resolved to my satisfaction. Even though it took nine months and
assistance from the Revdex.com
After
reviewing the many other complaints against this company. I do not understand why the *** *** ***’s
office has not closed down this business due to its highly unethical and
questionable legal business practices
June 28,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The representative who spoke with you today has asked us to review your accountShe has turned in her recommendation and has already made an adjustmentNotification was sent and you should receive that next week after the holiday
If you should have any questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
March 16, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** *** ID# *** Dear *** ***, Thank you for calling our service representative on March 14thThe representative explained of your
conversation and has made an adjustment to your accountShe is sending a notification regarding that adjustmentYou should receive it within a few days If you should have any further questions after receiving her notification, please give your representative a call Sincerely, Client Services
December 18,
***
***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
*** *** ***,
We received your inquiry last monthThe customer care department reviewed your account and shows that you placed the order on November 5, 2014.Your welcome package was actually delivered on November 8, According to their notes you did seem to have a complete understanding before giving permission to enter your order
Since receiving your inquiry the service department has adjusted your order and has been attempting to reach you since receiving you letter early last monthOnce the adjustment is completed you will receive notificationIf you have questions once you receive that, please give us a call
Sincerely,
Client Services
CC: *** ***
From: *** *** Date: Wed, Sep 14, at 1:AMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com Thank you so much for your assistance -a letter was sent by company that there will no longer be any further charges - still waiting to see if another bill comes in mail, but I believe it is resolved - Thanks
From: Date: Sat, Dec 10, at 10:AMSubject: RE: Complaint ID:***To: Revdex.com Dear Ms*** *** I'd like to thank you all for your help in resolving my issue with VIP Readers Services, last week per your advice I
responded to VIP's call and was told my account was pulled and recalled from collectionsI then waited for a confirmation letter said to be on it's way to me which I received 12/9/stating the account was now closed with a zero balance owedThanks again, ***
May 18,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear Mr***,
The customer care department told us that they finally had an opportunity to speak with you yesterday regarding your
wife’s account, The representative has already made the adjustment for youAs the representative explained, if you should have any further needs during the service, please give her a call
Sincerely,
Client Services
CC: *** ***
January 7,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
Dear *** ***,
The representative who spoke with you recently has made the adjustment that the two of you spoke aboutNotification was sentYou should have already received thatIf you have any questions, please give us a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In addition to accepting the Revdex.com letter, I would like to express gratitude and appreciation for your cooperation in this matterI had never encountered a situation like this before and really didn't know how to deal with it because this magazine company really had me convinced that I wouldn't be able to prove my dispute against them because they had the recording of me agreeing to the contractThat's why it took me so long to contact you allI was afraid of ruining my credit as I have been on a diligent path to reestablish itI did receive a letter from VIP READERS SERVICE telling me that my order has been canceled as I requested and if I receive anymore complaints from them concerning my order, please refer to a * * ***, Customer Service ManagerI am elated that this situation has been resolved but not at peaceAfter reading all the other complaints on the website of this company has me troubled to know that they are doing this to hundreds of Americans and their operations should be given an in depth investigation and shut downIt's not fair that consumers have to encounter illegal/bad businesses such as this oneIf you need my help with anymore disputes and dealings with this business don't hesitate to contact meOnce again thank you for intervening
From: *** *** Date: Tue, Jun 28, at 6:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com I heard from easyreader services who informed me that
they couldn't break the contract with their supplier and I couldn't break mine with themThey then proceeded to offer me half as many magazines for half the money now let me get this straightYou cant break your contract with me because you can't break your contract with your supplierBut you can break half of the contract? UnacceptableI want zero magazines not half as manyIf you can break half the contract you can break it allNext time I get a phone solicitation I'll just hang upNo fool like an old foolAnother company taking advantage of senior citizensI cant believe I fell for it
April 19,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***;
We received your letter regarding our customerIt was turned in to the customer care department for reviewThe
representative who was assigned the account has made many attempts to reach the customer but, has not been successful
According to the records this is a good customerWe originally accepted the order for servicing based on the fact that the customer had a complete understanding before giving us permission to enter the accountOnce the order was accepted, it required a substantial commitment on our part to guarantee the service and price for the full term that was orderedIn the customer letter to you, the customer mentions that she called in March of Last month was the first call we received
An adjustment has been made to the account and a letter has been sent to the customerShe should receive that within the next few daysIf the customer has any further questions she may call her representative
Sincerely,
Client Services
CC: *** ***
July 14, 2015*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,Your recent letter was received and turned in to the customer care department for review.According to
their report, your welcome package was delivered to your address as promisedBased on their notes you were pleasant and had a complete understanding before giving permission to enter the order on your behalf Once we accepted the order for servicing, a substantial commitment was required on our part to guarantee your price and service for the full termThe records show that we have been providing service as scheduled.We were sorry to hear of your financial situationThe customer care department has made a determination on your accountYou will receive notification within a few daysIn fact, you may have already received that by the time this letter reaches you. If you should have any questions, please give us a call. Sincerely,Client Services
May 7,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***
We received your most recent letter regarding this accountThe customer care department has reviewed the accountThe
records show that the service department adjusted the account in October of last yearThis apparently was done to better fit the customer’s needs
Since receiving your original letter last month, a representative was assigned to the account and has made many attempts to contact the customerTo this point we have not heard from the customer
Sincerely,
Client Services
June 30, 2015*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID* ***Dear *** ***,A representative has informed us that you had sent a letter regarding your accountShe has reviewed
your account, and you will receive notification shortly regarding the changes.A supervisor has also been attempting to reach you for confirmationAs of the writing of this letter she had not been successful. If you should have any questions once you receive notification, please give us a call.Sincerely,Client ServicesCC: *** ***
August 30,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
Thank you, we did receive your letter earlier this month regarding the above accountIt was turned in to our customer care department for a complete review
We take great pride in the services we provideOnce an order is accepted for final processing, it takes a substantial investment on our part, to guarantees the price and services for the full term of the orderThe last thing we want is a service problem or misunderstanding
Our records do show that the order was placed in August of We believe that the customer was not in Florida at the timeHowever, as he had requested, his service was to start thereThe records also show that the customer’s welcome package was actually delivered to his Florida address on September 3, During his confirmation the customer was pleasant, and had a complete understanding, before giving permission to enter his order
In early June of this year, a representative turned in a request for change of address to the customer’s Texas addressThat process began immediatelyWe did not indicate any product returns, calls or prior complaintsUp to this point everything appeared to be going exactly as scheduled
At the end of June, after the change of address had started, we received a note regarding a failure to deliver productsThis was the first service complaint that we received, we were sure it was due to the recent change of address
Each publisher has different processing and publishing datesSo it is not unusual if an address change takes a while to re-establish itselfOur customers who move frequently usually give us a month notice before movingShould copies be missed, we simply extend service to make up for themMost customers enjoy that feature
Further, the new address is not a home addressIt is a CMRA (commercial mail receiving agency)They forward mail on to a location in Mexico for customer pickup
We are sorry if there was a misunderstanding on the latest billing amountWe indicate that the last payment received was in MayThe June payment did not complete processing and was returned to the customer’s accountLater statements would have reflected a late charge
The representative assigned to this account, has been attempting to reach the customer but has been unsuccessfulHer calls are not meant to harass, but to service the account properlyShe has left messages but has not received a return call
Please have the customer give his representative a callShe has been waiting to hear from him and is more than happy to help in any way possibleWe will keep your offices informed
Sincerely,
Client Services
Cc *** ***
May 7, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,We received a letter from the local Revdex.com regarding your account.Many of our employees are veterans
like youYour particular order was memorable due to the fact that you requested the magazines to be donated to other veteransThe records show that they were being sent to The USO in Wahington DCThe exception was the TV Guide, which was being sent to your addressOur records show that you spoke with a representative on July 29, and requested that the TV Guide also be changed to the gift addressThat request was processed the next day.Our notes show that the service department did receive two calls from *** ***She explained that she was your daughter and wanted information on your accountIdentity theft is a major concern today and our representatives are not allowed to discuss financial matters with anyone unless authorized by either a power of attorney or, personal permission from our customer*** *** was given a fax number to send power of attorney or to have you call to give permission to speak with herTo this date we have not received either.The records show that your order closed in AprilThe customer care department has been attempting to reach you but has been unsuccessful If you should have any questions please don’t hesitate to give us a call.Sincerely,Client ServicesCC: *** ***
September 14,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
We are glad that a representative was able to speak with you
She has informed us of your current financial situation and has made the changes that you had discussedWe certainly hope that the adjustments will help.If you should have any further questions, please don’t hesitate to give us a call
Sincerely,
Client Services
CC: *** ***
September 1,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
Dear *** ***,
The customer care representative that you spoke to last month has explained about your
accidentWe were very sorry to hear of your situation
The adjustment that the representative had promised has been completed and a notification was sentIt usually takes a few days to receive
We certainly wish you the best in your recovery
If you should have any questions please call
Sincerely,
Client Services
CC: Linda Land
October 3,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
Dear *** ***,
The customer Care department has already reviewed this account based
on a call received from the customerTheir report shows that the customer placed the order on Thursday February 12, The welcome package was delivered on Tuesday February 17, Service was being supplied as scheduled
We do not accept orders without a customer’s permissionOnce an order is accepted for servicing it takes a substantial commitment on our part to guarantee the price and service for the full term as we promiseThe last thing we want is a misunderstanding.
We have not been able to reach the customer since his call to us on September 17,
Sincerely,
Client Services
February 18,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleve***, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
After receiving a letter from our local Revdex.com, the customer care department reviewed your accountYour account was
assigned to a customer care representative who has been trying to reach you since last monthShe has left many messages, as well as her phone numberHowever, she has been unsuccessful in her attempts to reach you
Please give her a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** P.S.I read Primetime
Readers Service’s response to my Revdex.com complaint with disbel8if. The date of their initial contact with me
appears to be accurate. That is the only
thing in their reply that is accurate
This reply
is to dispute their characterization of events and to set the record straight
It is true
that I received a phone call from one of their representatives in Oct
2015. As I understood her spiel was that
I was to received magazines of my choice and a gift of a diamond men’s watch
for the payment of $that night and then another payment of $the
following month electronically withdrawal from my checking account. These terms are what I agreed to. Much to my surprise, Primetime readers withdrew another $in
January. At which time I wrote cancel my
account on the bill which said due in Feb.
After they once again withdrew $in Feb and Mar and In
accordance to federal law I send a written revocation of their direct debit
authorization. This request was honored
Then in the
first part of April, I send a separate written request to cancel my
account. On Apr I received a form
reply only re***d their policy. No
where did they once disputed my reasons for my cancellation request
In May
a representative, told me via phone that
I could not cancel because I had only made payments and that I had more
payments yet to make. This was the very
FIRST time I was ever made aware that
their terms was for a period in excess of months. This would have totaled to more than $
for five magazines subscriptions or $per magazine. An exobriant cost. If in fact Primetime would have been fore right
and fully disclosed their terms during the initial phone call. I would have never agreed to their
offer. I believe that any reasonable
person would have also declined their offer
At this time
I sent a request for debt validation specifically asking for a copy of the
signed agreement on May 25, via certified mail. This request was ignored. I sent a second request for validation and to
receive a copy of the signed written service agreement. Thesecond request was also ignored
Then on
Aug 2016. I was forced to file a formal
complaint with the Revdex.com
I am happy
to say that my issue has been resolved to my satisfaction. Even though it took nine months and
assistance from the Revdex.com
After
reviewing the many other complaints against this company. I do not understand why the *** *** ***’s
office has not closed down this business due to its highly unethical and
questionable legal business practices
June 28,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The representative who spoke with you today has asked us to review your accountShe has turned in her recommendation and has already made an adjustmentNotification was sent and you should receive that next week after the holiday
If you should have any questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
March 16, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: *** *** *** ID# *** Dear *** ***, Thank you for calling our service representative on March 14thThe representative explained of your
conversation and has made an adjustment to your accountShe is sending a notification regarding that adjustmentYou should receive it within a few days If you should have any further questions after receiving her notification, please give your representative a call Sincerely, Client Services
December 18,
***
***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
*** *** ***,
We received your inquiry last monthThe customer care department reviewed your account and shows that you placed the order on November 5, 2014.Your welcome package was actually delivered on November 8, According to their notes you did seem to have a complete understanding before giving permission to enter your order
Since receiving your inquiry the service department has adjusted your order and has been attempting to reach you since receiving you letter early last monthOnce the adjustment is completed you will receive notificationIf you have questions once you receive that, please give us a call
Sincerely,
Client Services
CC: *** ***
From: *** *** Date: Wed, Sep 14, at 1:AMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com Thank you so much for your assistance -a letter was sent by company that there will no longer be any further charges - still waiting to see if another bill comes in mail, but I believe it is resolved - Thanks
From: Date: Sat, Dec 10, at 10:AMSubject: RE: Complaint ID:***To: Revdex.com Dear Ms*** *** I'd like to thank you all for your help in resolving my issue with VIP Readers Services, last week per your advice I
responded to VIP's call and was told my account was pulled and recalled from collectionsI then waited for a confirmation letter said to be on it's way to me which I received 12/9/stating the account was now closed with a zero balance owedThanks again, ***
May 18,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear Mr***,
The customer care department told us that they finally had an opportunity to speak with you yesterday regarding your
wife’s account, The representative has already made the adjustment for youAs the representative explained, if you should have any further needs during the service, please give her a call
Sincerely,
Client Services
CC: *** ***
January 7,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
Dear *** ***,
The representative who spoke with you recently has made the adjustment that the two of you spoke aboutNotification was sentYou should have already received thatIf you have any questions, please give us a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In addition to accepting the Revdex.com letter, I would like to express gratitude and appreciation for your cooperation in this matterI had never encountered a situation like this before and really didn't know how to deal with it because this magazine company really had me convinced that I wouldn't be able to prove my dispute against them because they had the recording of me agreeing to the contractThat's why it took me so long to contact you allI was afraid of ruining my credit as I have been on a diligent path to reestablish itI did receive a letter from VIP READERS SERVICE telling me that my order has been canceled as I requested and if I receive anymore complaints from them concerning my order, please refer to a * * ***, Customer Service ManagerI am elated that this situation has been resolved but not at peaceAfter reading all the other complaints on the website of this company has me troubled to know that they are doing this to hundreds of Americans and their operations should be given an in depth investigation and shut downIt's not fair that consumers have to encounter illegal/bad businesses such as this oneIf you need my help with anymore disputes and dealings with this business don't hesitate to contact meOnce again thank you for intervening
From: *** *** Date: Tue, Jun 28, at 6:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com I heard from easyreader services who informed me that
they couldn't break the contract with their supplier and I couldn't break mine with themThey then proceeded to offer me half as many magazines for half the money now let me get this straightYou cant break your contract with me because you can't break your contract with your supplierBut you can break half of the contract? UnacceptableI want zero magazines not half as manyIf you can break half the contract you can break it allNext time I get a phone solicitation I'll just hang upNo fool like an old foolAnother company taking advantage of senior citizensI cant believe I fell for it
April 19,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***;
We received your letter regarding our customerIt was turned in to the customer care department for reviewThe
representative who was assigned the account has made many attempts to reach the customer but, has not been successful
According to the records this is a good customerWe originally accepted the order for servicing based on the fact that the customer had a complete understanding before giving us permission to enter the accountOnce the order was accepted, it required a substantial commitment on our part to guarantee the service and price for the full term that was orderedIn the customer letter to you, the customer mentions that she called in March of Last month was the first call we received
An adjustment has been made to the account and a letter has been sent to the customerShe should receive that within the next few daysIf the customer has any further questions she may call her representative
Sincerely,
Client Services
CC: *** ***
July 14, 2015*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***,Your recent letter was received and turned in to the customer care department for review.According to
their report, your welcome package was delivered to your address as promisedBased on their notes you were pleasant and had a complete understanding before giving permission to enter the order on your behalf Once we accepted the order for servicing, a substantial commitment was required on our part to guarantee your price and service for the full termThe records show that we have been providing service as scheduled.We were sorry to hear of your financial situationThe customer care department has made a determination on your accountYou will receive notification within a few daysIn fact, you may have already received that by the time this letter reaches you. If you should have any questions, please give us a call. Sincerely,Client Services