(The following was copy/paste by Revdex.com staff - ***)***October 10, 2017*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Ms*** *** ID# ***Dear *** ***, The representative who spoke with
you on October 4th has had us review your accountShe has turned in her recommendation and has already made the adjustment that the two of you spoke aboutNotification was sent.If you have any further questions, please give us a call.Sincerely,Client ServicesCC: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
November 21,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
*** *** ***,
The customer care department has notified us that you spoke
with one of their representatives and made a recent adjustment to your accountThey have sent notification regarding the changeIf you have questions please don’t hesitate to call. Sincerely,Client Services
CC: *** ***
September 8,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
Thank you for your patience on this accountWe sent you a letter recently due to the fact that we were not able to reach the customerHowever, the customer did in fact call us back today
Everything has been resolved and the customer appears to be satisfied with the adjustment to her orderWe will continue to give her the great service that we are known for
If you should have any further questions, please inform
Sincerely,
Client Services
August 27,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
Your daughter has notified us of a certain medical situation that you are experiencingYour order has been turned in
to the customer care department for a reviewThey have adjusted your accountYou will receive notification once the process is completeIf you have questions please give us a call
Sincerely,
Client Services
CC: *** ***
December 22,
***
***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
*
*** *** ***,
Thank you for returning the call that a representative left for youShe has reviewed your order with us and has made an adjustment based on your conversation
You will receive notification once the adjustment is completeIf you should have any questions, please call the service department
Sincerely,
Client Services
CC: *** ***
(The following was copy/paste by Revdex.com staff - LST)***March 9, 2018Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsAnne P*** ID# ***Dear Lou *** Thank you, for your letter regarding Ms
P***After speaking with MrsP***’s son, James, regarding her health situation, we have agreed to cancel her order for magazines. A letter has been sent to MrsP*** to confirm. Please call our office if we can be of further assistance.Sincerely,Client Services
November 2,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
*** *** ***,
The customer service department shows that you had recently
spoken with a representative and made changes to your accountNotification is sent automatically after changes are madeIf you have questions please don’t hesitate to call
Since that time we also received a letter from the local Revdex.comWe are sure you must have done that before speaking with the representative
Sincerely,
Client Services
CC: *** ***
July 25,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** *** (***)
ID# ***
Dear *** ***,
We were glad to hear that you finally had an opportunity to speak with one of our representatives today
She explained that you were able to review your account and make some changes that better fit your current needs
We will continue to give you great serviceIf you should have any special requests in the future, please give your representative a call
Sincerely,
Client Services
CC: *** ***
(The following was copy/paste by Revdex.com staff - LST)***December 4, 2017Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsNoemy V*** ID# ***Dear Noemy V***, Thank you, we received your recent letter regarding
your account.A representative was assigned to the account and has explained of her recent conversation with youAs she explained, you were not scheduled to make four years of paymentsThe representative has already made the adjustment that the two of you discussed and has sent notificationYou should receive that in a few daysThe representative was happy she could be of service. If you should have any further questions, after receiving your notification, please give your representative a call.Sincerely,Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are still being quite indirect with the problemI am not answering their calls because they are incessant, they are rude and condescending when I speak with them, and they will not cancel when I askedI will only speak with them should they promise to not be degrading and promise to remove me from the mailing listI do not care whether or not I am receiving my itemsNotice in their rebuttal they only claim that the items are being sentNotice here: that I don't care if they areThey came inconstantly I want out of the contractThey have not addressed the fact that I wish to be out. I refuse to answer because they are vicious
Regards,
*** ***
Business response was received by Revdex.com via email from business Primetime Readers’ Service** *** ***
*** ** ***
***April 19, 2017*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** ***ID# ***Dear ***
***Thank you, we did receive your letter earlier this month and your accountwas turned in to our customer care department for a complete review.The notes show that you spoke with a Representative recently and she has sent a letter regarding thatconversation.If you should have any further questions, please give your representativea call.Sincerely,Client Services
March 30,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms *** *** (*** ***)
ID# ***
Dear *** ***,
Thank you for calling back and speaking with one of our representativesAccording to her notes, you were
very pleasant and she has verified the adjustment that was madeYou will receive notification in a few daysIf you should have any questions or, need any assistance, please give the representative a call
Sincerely,
Client Services
CC: *** ***
April 12,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
We were happy to hear that you and a representative were finally able to speakShe has already begun making the
adjustment that you spoke aboutIf you should have any questions regarding your remaining service please give your representative a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
AS PER EASY READERS AUGUST 30, RESPONSE, IT WAS INDICATED THAT A "WELCOME PACKAGE" WAS SENT TO MY FLORIDA ADDRESS ON SEPTEMBER 3, 2015. I ASSUME THAT THIS DOCUCMENTATION INCLUDED THE WRITTEN TERMS OF THE SUBSCRIPTION AGREEMENT. I AM PRESENTLY RESIDING MOSTLY IN MY SECOND HOME IN MEXICO WHEN I AM NOT TRAVELING. I RETURNED TO FLORIDA DURING THE SUMMER MONTHS AND REVIEWED ANY MAIL RECEIVED DURING MY ABSENCE, WHICH IS SAVED BY MY SON AND PROPERTY MANAGER. NO EASY READER'S DOCUMENTATION WAS AVAILABLE FOR REVIEW IN THE ACCUMULATED MAIL. I HAVE NO WRITTEN DOCUMENTATION OF THIS SO CALLED "NON-CANCELLATION" SUBSCRIPTION AGREEMENT MADE OVER THE PHONE. I AM THEREFORE NOT ABLE TO ADDRESS WITH EASY READERS THE CONDITIONS OF THE VERBAL AGREEMENT. I ENTERED INTO THE SUBSCIPTION SERVICE OVER THE PHONE BECAUSE IT WAS EXPLAINED THAT THE TWO YEAR SUBSCRIPTION SERVICE FOR SIX MAGAZINES (INCLUDING, AS STATED BY EASY READERS, A WEEKLY DELIVERY OF THE SATURDAY EVENING POST) WAS DEEPLY DISCOUNTED FOR $PER MONTH (TO BE BILLED AT $EVERY TWO MONTHS). UNFORTUNATELY, I DID NOT NOTE DOWN THE EASY READERS REPRESENTATIVE THAT CONTACTED ME ON THE PHONE THAT MJAY HAVE MISREPRESENTED THE TERMS OF THE SUBSCRIPTION SERVICE.I HAD NOT RECEIVED ANY WRITTEN LISTING OF THE MAGAZINES PROVIDED UNDER THE SUBSCRIPTION, UNTIL I RECEIVED A LETTER LISTING THE MAGAZINES FROM EASY READERS (*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ***), DATED AUGUST 2, 2016. I RECEIVED EASY READERS NOTICE (DATED JUNE 15, 2016) THAT THE DELIVERY ADDRESS CHANGE MAY BE DELAYED FROM TO DAYS. AS STATED IN MY JULY 19, LETTER TO EASY READERS (COPY FORWARDED TO Revdex.com), DURING MY STAY IN FLORIDA (MAY - JULY 10), I RECEIVED ONLY TWO COPIES OF THE SATURDAY EVENING POST AND THREE COPIES OF THE TV GUIDE. I CONSEQUENTLY, ON JUNE 23, 2016, FORWARDED A NOTICE TO CANCELL THE SUBSCRIPTION UPON MY RETURN TO MY SECOND HOME IN MEXICO ON JULY 10, 2016, I HAVE RECEIVED ONLY A LIMITED NUMBER OF COPIES OF MAGAZINES (ONE SATURDAY EVENING POST, THREE TV GUIDES AND ONE ARCHITECTURAL DIGEST). I ASSUME FOR THE MISSING MAGAZINES THAT THE CANCELLATION PROGRESS HAS PARTIALLY STOPPED DELIVERIES OR THE CHANGE OF ADDRESS HAS DELAYED DELIVERIES. THE MAIL SERVICE ADDRESS THAT I PROVIDED TO EASY READERS FOR THE CHANGE OF DELIVERIES ADDRESS HAS PROVIDED RELIABLE FORWARDING SERVICES TO ME FOR OVER TEN YEARS (THROUGH RECEIVING MAIL TO THEIR LAREDO, TX ADDRESS AND FORWARDING BY TRUCK TO THEIR MEXICO ADDRESS FOR DISTRIBUTION). IT MAY BE A SLOW PROCESS, BUT RELIABLE.REGARDING MY REFUSAL TO RESPOND TO ANY ADDITIONAL PHONE CALLS ( AFTER MY RECEIVING THE INITIAL CALLS, WHICH WERE ONLY STATEMENTS BY THE REPRESENTATIVE THAT I COULD NOT CANCEL THE AGREEMENT), PLEASE INFORM EASY READERS THAT ANY FURTHER COMMUNICATION FROM THEM MUST BE IN WRITING TO MY LAREDO, TX ADDRESS. THE HARRASHING CALLS (APPROXIMATELY SIX PER DAY WILL NOT BE ANSWERED. I CONTEND THAT EASY READERS, EITHER THROUGH FRAUDULENT PRACTICES OR NEGLIGENCE, HAVE BROKEN THE TERMS OF THE SUBSCRIPTION SERVICES AGREEMENT DUE TO OVER BILLING AND NON-DELIVERY AND NEED TO ADDRESS THE ISSUES RAISED IN MY JULY 19, LETTER.
Regards,
*** ***
No resolution has been made. I do not want this to go to collections and I don't no how to make the monthly payments stop. They keep telling me five months from now, this is the third five months. I was told if I to cancel you only have a two week window after you sign up and then you can't cancel. I think I should be able to just tell them to cancel but they don't provide that option
September 22,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
We received your inquiry from our local Revdex.comThe customer care department did a thorough check and does not show
your name in our data base or having any outstanding balances with our companyIf you should receive any contacts from the company you mentionedPlease direct them to us
Sincerely,
Client Services
(The following was copy/paste by Revdex.com staff - LST)***March 5, 2018Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MrDaniel W*** ID# ***Dear Lou *** In reference to Mr.W***We show a new
order for MrW*** was entered February, Our supervisor called and spoke with MrW*** on March 7, After a detailed conversation regarding the order, they agreed to defer the first payment until the magazines all startThey also discussed some of the advantages of the service and programs availableDuring the call, MrW*** has agreed to continue the service and we believe he was satisfied with the outcome of the call. Please call or email our office with any questions or comments.Sincerely,Client Services
Response taken over the phone on 8/25/at 1:25PM by Revdex.com staff (LL)
Hal advised the consumer was in contact with the business on 8/24/and settled his subscriptionConsumer paid past due balance and the account has been closed with no further obligationsConsumer is moving out of the
country
(The following was copy/paste by Revdex.com staff - LST)***January 9, 2017Lou T*** Revdex.com*** *** *** *** ***Cleveland, OH 44115-2408RE: MsTheresa C*** ID# ***Dear Lou *** Thank you, we received your recent letter regarding
this account and it was turned in to the customer care department for a review. According to the notes the customer placed the order in August of Her welcome package was actually delivered on September 2, During confirmation the customer was pleasant, had a full understanding and did not seem pressuredThe customer requested a specific date for payment which was doneWe have been receiving payments by mail on a timely basis.A representative was assigned to this account and has been attempting to reach the customerThe customer information that we have is the same that you supplied in your letterWe were able to leave a message on December 27th but, have encountered a full voice mail since that timeThe customer also supplied us with an alternate phone numberToday a man answered and said it was a wrong number. We will continue our attemptsHowever, if you should have any updated information we would appreciate it. Sincerely,Client Services
(The following was copy/paste by Revdex.com staff - ***)***October 10, 2017*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Ms*** *** ID# ***Dear *** ***, The representative who spoke with
you on October 4th has had us review your accountShe has turned in her recommendation and has already made the adjustment that the two of you spoke aboutNotification was sent.If you have any further questions, please give us a call.Sincerely,Client ServicesCC: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
November 21,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
*** *** ***,
The customer care department has notified us that you spoke
with one of their representatives and made a recent adjustment to your accountThey have sent notification regarding the changeIf you have questions please don’t hesitate to call. Sincerely,Client Services
CC: *** ***
September 8,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
Thank you for your patience on this accountWe sent you a letter recently due to the fact that we were not able to reach the customerHowever, the customer did in fact call us back today
Everything has been resolved and the customer appears to be satisfied with the adjustment to her orderWe will continue to give her the great service that we are known for
If you should have any further questions, please inform
Sincerely,
Client Services
August 27,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
Your daughter has notified us of a certain medical situation that you are experiencingYour order has been turned in
to the customer care department for a reviewThey have adjusted your accountYou will receive notification once the process is completeIf you have questions please give us a call
Sincerely,
Client Services
CC: *** ***
December 22,
***
***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
*
*** *** ***,
Thank you for returning the call that a representative left for youShe has reviewed your order with us and has made an adjustment based on your conversation
You will receive notification once the adjustment is completeIf you should have any questions, please call the service department
Sincerely,
Client Services
CC: *** ***
(The following was copy/paste by Revdex.com staff - LST)***March 9, 2018Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsAnne P*** ID# ***Dear Lou *** Thank you, for your letter regarding Ms
P***After speaking with MrsP***’s son, James, regarding her health situation, we have agreed to cancel her order for magazines. A letter has been sent to MrsP*** to confirm. Please call our office if we can be of further assistance.Sincerely,Client Services
November 2,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** *** ***
*** *** ***,
The customer service department shows that you had recently
spoken with a representative and made changes to your accountNotification is sent automatically after changes are madeIf you have questions please don’t hesitate to call
Since that time we also received a letter from the local Revdex.comWe are sure you must have done that before speaking with the representative
Sincerely,
Client Services
CC: *** ***
July 25,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** *** (***)
ID# ***
Dear *** ***,
We were glad to hear that you finally had an opportunity to speak with one of our representatives today
She explained that you were able to review your account and make some changes that better fit your current needs
We will continue to give you great serviceIf you should have any special requests in the future, please give your representative a call
Sincerely,
Client Services
CC: *** ***
(The following was copy/paste by Revdex.com staff - LST)***December 4, 2017Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsNoemy V*** ID# ***Dear Noemy V***, Thank you, we received your recent letter regarding
your account.A representative was assigned to the account and has explained of her recent conversation with youAs she explained, you were not scheduled to make four years of paymentsThe representative has already made the adjustment that the two of you discussed and has sent notificationYou should receive that in a few daysThe representative was happy she could be of service. If you should have any further questions, after receiving your notification, please give your representative a call.Sincerely,Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are still being quite indirect with the problemI am not answering their calls because they are incessant, they are rude and condescending when I speak with them, and they will not cancel when I askedI will only speak with them should they promise to not be degrading and promise to remove me from the mailing listI do not care whether or not I am receiving my itemsNotice in their rebuttal they only claim that the items are being sentNotice here: that I don't care if they areThey came inconstantly I want out of the contractThey have not addressed the fact that I wish to be out. I refuse to answer because they are vicious
Regards,
*** ***
Business response was received by Revdex.com via email from business Primetime Readers’ Service** *** ***
*** ** ***
***April 19, 2017*** ***Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** ***ID# ***Dear ***
***Thank you, we did receive your letter earlier this month and your accountwas turned in to our customer care department for a complete review.The notes show that you spoke with a Representative recently and she has sent a letter regarding thatconversation.If you should have any further questions, please give your representativea call.Sincerely,Client Services
March 30,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms *** *** (*** ***)
ID# ***
Dear *** ***,
Thank you for calling back and speaking with one of our representativesAccording to her notes, you were
very pleasant and she has verified the adjustment that was madeYou will receive notification in a few daysIf you should have any questions or, need any assistance, please give the representative a call
Sincerely,
Client Services
CC: *** ***
April 12,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
We were happy to hear that you and a representative were finally able to speakShe has already begun making the
adjustment that you spoke aboutIf you should have any questions regarding your remaining service please give your representative a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
AS PER EASY READERS AUGUST 30, RESPONSE, IT WAS INDICATED THAT A "WELCOME PACKAGE" WAS SENT TO MY FLORIDA ADDRESS ON SEPTEMBER 3, 2015. I ASSUME THAT THIS DOCUCMENTATION INCLUDED THE WRITTEN TERMS OF THE SUBSCRIPTION AGREEMENT. I AM PRESENTLY RESIDING MOSTLY IN MY SECOND HOME IN MEXICO WHEN I AM NOT TRAVELING. I RETURNED TO FLORIDA DURING THE SUMMER MONTHS AND REVIEWED ANY MAIL RECEIVED DURING MY ABSENCE, WHICH IS SAVED BY MY SON AND PROPERTY MANAGER. NO EASY READER'S DOCUMENTATION WAS AVAILABLE FOR REVIEW IN THE ACCUMULATED MAIL. I HAVE NO WRITTEN DOCUMENTATION OF THIS SO CALLED "NON-CANCELLATION" SUBSCRIPTION AGREEMENT MADE OVER THE PHONE. I AM THEREFORE NOT ABLE TO ADDRESS WITH EASY READERS THE CONDITIONS OF THE VERBAL AGREEMENT. I ENTERED INTO THE SUBSCIPTION SERVICE OVER THE PHONE BECAUSE IT WAS EXPLAINED THAT THE TWO YEAR SUBSCRIPTION SERVICE FOR SIX MAGAZINES (INCLUDING, AS STATED BY EASY READERS, A WEEKLY DELIVERY OF THE SATURDAY EVENING POST) WAS DEEPLY DISCOUNTED FOR $PER MONTH (TO BE BILLED AT $EVERY TWO MONTHS). UNFORTUNATELY, I DID NOT NOTE DOWN THE EASY READERS REPRESENTATIVE THAT CONTACTED ME ON THE PHONE THAT MJAY HAVE MISREPRESENTED THE TERMS OF THE SUBSCRIPTION SERVICE.I HAD NOT RECEIVED ANY WRITTEN LISTING OF THE MAGAZINES PROVIDED UNDER THE SUBSCRIPTION, UNTIL I RECEIVED A LETTER LISTING THE MAGAZINES FROM EASY READERS (*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ***), DATED AUGUST 2, 2016. I RECEIVED EASY READERS NOTICE (DATED JUNE 15, 2016) THAT THE DELIVERY ADDRESS CHANGE MAY BE DELAYED FROM TO DAYS. AS STATED IN MY JULY 19, LETTER TO EASY READERS (COPY FORWARDED TO Revdex.com), DURING MY STAY IN FLORIDA (MAY - JULY 10), I RECEIVED ONLY TWO COPIES OF THE SATURDAY EVENING POST AND THREE COPIES OF THE TV GUIDE. I CONSEQUENTLY, ON JUNE 23, 2016, FORWARDED A NOTICE TO CANCELL THE SUBSCRIPTION UPON MY RETURN TO MY SECOND HOME IN MEXICO ON JULY 10, 2016, I HAVE RECEIVED ONLY A LIMITED NUMBER OF COPIES OF MAGAZINES (ONE SATURDAY EVENING POST, THREE TV GUIDES AND ONE ARCHITECTURAL DIGEST). I ASSUME FOR THE MISSING MAGAZINES THAT THE CANCELLATION PROGRESS HAS PARTIALLY STOPPED DELIVERIES OR THE CHANGE OF ADDRESS HAS DELAYED DELIVERIES. THE MAIL SERVICE ADDRESS THAT I PROVIDED TO EASY READERS FOR THE CHANGE OF DELIVERIES ADDRESS HAS PROVIDED RELIABLE FORWARDING SERVICES TO ME FOR OVER TEN YEARS (THROUGH RECEIVING MAIL TO THEIR LAREDO, TX ADDRESS AND FORWARDING BY TRUCK TO THEIR MEXICO ADDRESS FOR DISTRIBUTION). IT MAY BE A SLOW PROCESS, BUT RELIABLE.REGARDING MY REFUSAL TO RESPOND TO ANY ADDITIONAL PHONE CALLS ( AFTER MY RECEIVING THE INITIAL CALLS, WHICH WERE ONLY STATEMENTS BY THE REPRESENTATIVE THAT I COULD NOT CANCEL THE AGREEMENT), PLEASE INFORM EASY READERS THAT ANY FURTHER COMMUNICATION FROM THEM MUST BE IN WRITING TO MY LAREDO, TX ADDRESS. THE HARRASHING CALLS (APPROXIMATELY SIX PER DAY WILL NOT BE ANSWERED. I CONTEND THAT EASY READERS, EITHER THROUGH FRAUDULENT PRACTICES OR NEGLIGENCE, HAVE BROKEN THE TERMS OF THE SUBSCRIPTION SERVICES AGREEMENT DUE TO OVER BILLING AND NON-DELIVERY AND NEED TO ADDRESS THE ISSUES RAISED IN MY JULY 19, LETTER.
Regards,
*** ***
No resolution has been made. I do not want this to go to collections and I don't no how to make the monthly payments stop. They keep telling me five months from now, this is the third five months. I was told if I to cancel you only have a two week window after you sign up and then you can't cancel. I think I should be able to just tell them to cancel but they don't provide that option
September 22,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
We received your inquiry from our local Revdex.comThe customer care department did a thorough check and does not show
your name in our data base or having any outstanding balances with our companyIf you should receive any contacts from the company you mentionedPlease direct them to us
Sincerely,
Client Services
(The following was copy/paste by Revdex.com staff - LST)***March 5, 2018Lou *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MrDaniel W*** ID# ***Dear Lou *** In reference to Mr.W***We show a new
order for MrW*** was entered February, Our supervisor called and spoke with MrW*** on March 7, After a detailed conversation regarding the order, they agreed to defer the first payment until the magazines all startThey also discussed some of the advantages of the service and programs availableDuring the call, MrW*** has agreed to continue the service and we believe he was satisfied with the outcome of the call. Please call or email our office with any questions or comments.Sincerely,Client Services
Response taken over the phone on 8/25/at 1:25PM by Revdex.com staff (LL)
Hal advised the consumer was in contact with the business on 8/24/and settled his subscriptionConsumer paid past due balance and the account has been closed with no further obligationsConsumer is moving out of the
country
(The following was copy/paste by Revdex.com staff - LST)***January 9, 2017Lou T*** Revdex.com*** *** *** *** ***Cleveland, OH 44115-2408RE: MsTheresa C*** ID# ***Dear Lou *** Thank you, we received your recent letter regarding
this account and it was turned in to the customer care department for a review. According to the notes the customer placed the order in August of Her welcome package was actually delivered on September 2, During confirmation the customer was pleasant, had a full understanding and did not seem pressuredThe customer requested a specific date for payment which was doneWe have been receiving payments by mail on a timely basis.A representative was assigned to this account and has been attempting to reach the customerThe customer information that we have is the same that you supplied in your letterWe were able to leave a message on December 27th but, have encountered a full voice mail since that timeThe customer also supplied us with an alternate phone numberToday a man answered and said it was a wrong number. We will continue our attemptsHowever, if you should have any updated information we would appreciate it. Sincerely,Client Services