May 13, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# *** *** ***, We received your recent letter regarding the customer’s accountIt was turned it in to
the customer care department for a review According to their records the customer originally placed the order on July 2, The welcome package was delivered on July 17, The notes show that the customer was pleasant and had a complete understanding before giving us permission to enter the order on her behalf.Once an order is accepted for servicing it requires a substantial commitment on our part to guarantee the services we promise for the full termThe customer appeared to be satisfied with her purchase Additional service notes:October 23, 2014: Customer requested a payment defermentThis was due to customer moving to *** to handle a custody hearingThe representative deferred paymentsCustomer thanked her.October 31, 2014: Change of address receivedCompleted to new *** address.February 11, 2015: Customer not receiving one of her magazines.February 13, 2015: Service complaint to Publisher.May 4, 2015: Man called claimed customer is not familiar with this order wants to cancelHe said looked us up on Revdex.com it said this is a scam. The order was reviewed and customer will receive notification in a few daysWe will keep you informed. Please call if you should have any questions. Sincerely,Client ServicesCC: *** ***
August 19,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
We received a follow up letter today from our local Revdex.com regarding your account
According to our notes
your account had been adjusted and notification was sentMaybe you just didn’t receive it yet
The records show that you placed the order on October 19, The tracking report showed that your welcome package was actually delivered on October 22, The second call that was mentioned, would have been the confirmation part of our processIt is very possible that if a confirmation representative was readily available, it was done on the same dayThat was when you and a representative reviewed the order completelyIt appears that you were pleasant and had a complete understanding before giving permission for further processing to begin
We show that we were scheduled to provide months of service and that you, would provide consecutive monthly paymentsNothing was detected that would have kept us from accepting your order
When adjustments are completed notifications are automatically sentonce you receive that, if you should have any questions, please give us a call
Sincerely,
Client Services
CC: *** ***
July 6, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID* ***Dear *** ***,A representative from customer care has informed us that you had finally made contact regarding
your accountShe explained that you reviewed all, and you will receive notification shortly regarding the changes.We were sorry to hear of your move and current situationWe are sure things will improve.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: *** ***
November 24,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
*** *** ***
The customer care department shows that this order was originally
placed on April10, The records show that the welcome package was delivered on April14, Since that time the order closed
After receiving your letter, customer care spoke with the customerWe finally reached her on December 11, The representative made sure that the records were clearedThe customer should not receive any further notices.
Sincerely,
Client Services
CC: *** ***
January 10,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
A service representative spoke with your
wife earlier this monthThey reviewed your account and an adjustment was madeYour wife seemed pleased with the adjustment and notification was already sent
Most likely you have already received thatIf you should have any questions please give your representative a call
Sincerely,Client Services
January,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
Dear *** ***
The customer service department has informed us that you had spoken briefly with one of
their representatives last monthAfter your conversation, the representative consulted with the customer care department who has reviewed your complete account
They have made an adjustment to your account and once the adjustment is completed, you will automatically receive notificationIf you should have any questions regarding the adjustment, please give us a call
A supervisor from customer care was asked to contact you regarding the adjustment, but she has been unable to reach you
Sincerely,
Client Services
Cc **
April 7,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
The customer care department has received your recent letterThe order was cancelled within the allotted time
period and your account will be refunded
If you should change your mind, please call or write
Sincerely,
Client Services
CC: *** ***
September 14, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE: Ms*** *** ID# *** Dear ***
***, Thank you, we were glad to hear that you had made an adjustment to your account yesterdayWe hope that it meets your needsSincerely, Client Services CC: *** ***
(The following was copy/paste by Revdex.com staff - LST)***November 17, 2017Lou ***Revdex.comEuclid Avenue, th FloorCleveland, OH 44115-2408RE: MsMelanie C***ID# ***Dear Lou ***Thank you for your recent letterThe customer spoke with a representative on November 14,
Since that conversation, the order was turned in to our customer care department for a review.A representative was assigned to the accountThe representative indicates that an adjustment has recently been completed on the second account as wellCurrently, both accounts show as closed and we do not show a balance remainingIf statements are being held they may be disregarded.Sincerely,Client Services
Phone call from consumerTaken by Revdex.com representative *** Consumer called to report that a representative from the company called her the week of 12/28/This representative told the consumer that she was willing to cancel the balance due and the contractConsumer states she had questions for
the company and was frustrated with the different answers she was getting. For instance, consumer thought the business was a charity and that she was donating to a charity when they originally called herThe nature of the company was not explained to her at the time of the initial contact by phone. One rep told her that the name VIP meant nothing; another told her it meant 'very important person.' Consumer claims she has not signed a contractConsumer states the representative who called her last week told her she was provided paperwork in the mail that contained information on how to cancelConsumer states she never received the packetShe is still getting magazines. Consumer told the representative that she did not want to argue with her and that she would contact the Revdex.comConsumer states the offer to cancel the contract was not finalized at the time of the phone call and does not trust what the representative told her. Consumer hopes Revdex.com can get confirmation from the company that the contract is cancelled and she owes nothing further
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have received a letter confirming the order has been cancelledThank you Revdex.com for your help. The customer service manager, V,** H*** was very courteous and polite, and I appreciate her understanding*** *** 12/28/
May ,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ** ***
ID# ***
Dear *** ** ***,
The letter that you sent was turned in to the customer care department for a reviewTheir records show that the order was
placed on March 5, They received confirmation that your welcome package was actually delivered on March 9, Their notes also show that you appeared to have a complete understanding before giving permission to enter the order on your behalf
Your order was assigned to a representative to contact youWe were told that the representative finally had an opportunity to speak with you on May 4, Her notes show that you had a pleasant conversation and she has already made the adjustment that the two of you discussed
You will receive a notification explaining the adjustment in a few daysIf you should have any questions please give your assigned representative a call
Sincerely,
Client Services
CC: Linda Land
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
ebruary 13, Linda *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr*** *** ID# *** Dear *** ***, Thank you, we did receive your letter earlier this month and your account was turned in to our customer care department for a reviewAccording to their notes, a representative was assigned to your accountIt appears that the two of you had a pleasant conversation on Friday The records do show that your representative has already made the adjustmentPlease remember, if you do have any further questions during your service, give your representative a call Your representative was happy to have been of assistance Sincerely, Client Services
(The following was copy/paste by Revdex.com staff - ***)***September 19, 2017*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***, We recently received your letter
regarding this accountIt was turned in to the customer care department for a review. According to the representative who was assigned to the account, it was never entered as a new accountIt closed upon a customer request. The representative spoke with the customer on September 9Th and he informed her that he was aware of thisHe also said he was sorry and had already taken care of it. Sincerely,Client Services
The following business response was received by AH at Revdex.com via email.Easy Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-Dear *** ***, Thank you, we did receive your letter and your account was turned in to our customer care department for a complete review It
appears that you were finally able to contact our representative yesterdayShe told us of the major changes that have taken place in your life and that the two of you have made an adjustment to your accountShe has already made the change that you discussedShe was happy that she could have been of assistance If you should have any further questions, please give your representative a call Sincerely, Client Services
Business response taken over the phone on 9/4/2015 Hal from the business called to advise they have had contact with the consumer and they processed the completion of the order on 8/28/
August 9,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The representative who spoke with your sister last month has explained of the
conversationShe has had the customer care department review your orderThey have completed their review and will send notification to you, which you should receive by next weekIf you should have any questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
(The following was copy/paste by Revdex.com staff - LST)***January 9, 2018Lou *** Revdex.com*** *** *** *** ***Cleveland, OH 44115-2408RE: MsDiane F* ID# ***Dear Lou ***Thank you for your recent letter. A representative from the customer care
department was assigned to the accountAccording to the notes, the customer returned our call and had a pleasant conversation with the representative last weekWe were told that the customer is very nice and together, they reviewed and resolved the situation. Thanks again for your letter.Sincerely,Client Services
May 13, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# *** *** ***, We received your recent letter regarding the customer’s accountIt was turned it in to
the customer care department for a review According to their records the customer originally placed the order on July 2, The welcome package was delivered on July 17, The notes show that the customer was pleasant and had a complete understanding before giving us permission to enter the order on her behalf.Once an order is accepted for servicing it requires a substantial commitment on our part to guarantee the services we promise for the full termThe customer appeared to be satisfied with her purchase Additional service notes:October 23, 2014: Customer requested a payment defermentThis was due to customer moving to *** to handle a custody hearingThe representative deferred paymentsCustomer thanked her.October 31, 2014: Change of address receivedCompleted to new *** address.February 11, 2015: Customer not receiving one of her magazines.February 13, 2015: Service complaint to Publisher.May 4, 2015: Man called claimed customer is not familiar with this order wants to cancelHe said looked us up on Revdex.com it said this is a scam. The order was reviewed and customer will receive notification in a few daysWe will keep you informed. Please call if you should have any questions. Sincerely,Client ServicesCC: *** ***
August 19,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
We received a follow up letter today from our local Revdex.com regarding your account
According to our notes
your account had been adjusted and notification was sentMaybe you just didn’t receive it yet
The records show that you placed the order on October 19, The tracking report showed that your welcome package was actually delivered on October 22, The second call that was mentioned, would have been the confirmation part of our processIt is very possible that if a confirmation representative was readily available, it was done on the same dayThat was when you and a representative reviewed the order completelyIt appears that you were pleasant and had a complete understanding before giving permission for further processing to begin
We show that we were scheduled to provide months of service and that you, would provide consecutive monthly paymentsNothing was detected that would have kept us from accepting your order
When adjustments are completed notifications are automatically sentonce you receive that, if you should have any questions, please give us a call
Sincerely,
Client Services
CC: *** ***
July 6, 2015*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID* ***Dear *** ***,A representative from customer care has informed us that you had finally made contact regarding
your accountShe explained that you reviewed all, and you will receive notification shortly regarding the changes.We were sorry to hear of your move and current situationWe are sure things will improve.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: *** ***
November 24,
*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-
RE: *** *** *** ID# ***
*** *** ***
The customer care department shows that this order was originally
placed on April10, The records show that the welcome package was delivered on April14, Since that time the order closed
After receiving your letter, customer care spoke with the customerWe finally reached her on December 11, The representative made sure that the records were clearedThe customer should not receive any further notices.
Sincerely,
Client Services
CC: *** ***
January 10,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
A service representative spoke with your
wife earlier this monthThey reviewed your account and an adjustment was madeYour wife seemed pleased with the adjustment and notification was already sent
Most likely you have already received thatIf you should have any questions please give your representative a call
Sincerely,Client Services
January,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: *** *** ***
ID# ***
Dear *** ***
The customer service department has informed us that you had spoken briefly with one of
their representatives last monthAfter your conversation, the representative consulted with the customer care department who has reviewed your complete account
They have made an adjustment to your account and once the adjustment is completed, you will automatically receive notificationIf you should have any questions regarding the adjustment, please give us a call
A supervisor from customer care was asked to contact you regarding the adjustment, but she has been unable to reach you
Sincerely,
Client Services
Cc **
April 7,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Mr*** ***
ID# ***
Dear *** ***,
The customer care department has received your recent letterThe order was cancelled within the allotted time
period and your account will be refunded
If you should change your mind, please call or write
Sincerely,
Client Services
CC: *** ***
September 14, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE: Ms*** *** ID# *** Dear ***
***, Thank you, we were glad to hear that you had made an adjustment to your account yesterdayWe hope that it meets your needsSincerely, Client Services CC: *** ***
(The following was copy/paste by Revdex.com staff - LST)***November 17, 2017Lou ***Revdex.comEuclid Avenue, th FloorCleveland, OH 44115-2408RE: MsMelanie C***ID# ***Dear Lou ***Thank you for your recent letterThe customer spoke with a representative on November 14,
Since that conversation, the order was turned in to our customer care department for a review.A representative was assigned to the accountThe representative indicates that an adjustment has recently been completed on the second account as wellCurrently, both accounts show as closed and we do not show a balance remainingIf statements are being held they may be disregarded.Sincerely,Client Services
Phone call from consumerTaken by Revdex.com representative *** Consumer called to report that a representative from the company called her the week of 12/28/This representative told the consumer that she was willing to cancel the balance due and the contractConsumer states she had questions for
the company and was frustrated with the different answers she was getting. For instance, consumer thought the business was a charity and that she was donating to a charity when they originally called herThe nature of the company was not explained to her at the time of the initial contact by phone. One rep told her that the name VIP meant nothing; another told her it meant 'very important person.' Consumer claims she has not signed a contractConsumer states the representative who called her last week told her she was provided paperwork in the mail that contained information on how to cancelConsumer states she never received the packetShe is still getting magazines. Consumer told the representative that she did not want to argue with her and that she would contact the Revdex.comConsumer states the offer to cancel the contract was not finalized at the time of the phone call and does not trust what the representative told her. Consumer hopes Revdex.com can get confirmation from the company that the contract is cancelled and she owes nothing further
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have received a letter confirming the order has been cancelledThank you Revdex.com for your help. The customer service manager, V,** H*** was very courteous and polite, and I appreciate her understanding*** *** 12/28/
May ,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ** ***
ID# ***
Dear *** ** ***,
The letter that you sent was turned in to the customer care department for a reviewTheir records show that the order was
placed on March 5, They received confirmation that your welcome package was actually delivered on March 9, Their notes also show that you appeared to have a complete understanding before giving permission to enter the order on your behalf
Your order was assigned to a representative to contact youWe were told that the representative finally had an opportunity to speak with you on May 4, Her notes show that you had a pleasant conversation and she has already made the adjustment that the two of you discussed
You will receive a notification explaining the adjustment in a few daysIf you should have any questions please give your assigned representative a call
Sincerely,
Client Services
CC: Linda Land
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
ebruary 13, Linda *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr*** *** ID# *** Dear *** ***, Thank you, we did receive your letter earlier this month and your account was turned in to our customer care department for a reviewAccording to their notes, a representative was assigned to your accountIt appears that the two of you had a pleasant conversation on Friday The records do show that your representative has already made the adjustmentPlease remember, if you do have any further questions during your service, give your representative a call Your representative was happy to have been of assistance Sincerely, Client Services
(The following was copy/paste by Revdex.com staff - ***)***September 19, 2017*** *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: *** *** *** ID# ***Dear *** ***, We recently received your letter
regarding this accountIt was turned in to the customer care department for a review. According to the representative who was assigned to the account, it was never entered as a new accountIt closed upon a customer request. The representative spoke with the customer on September 9Th and he informed her that he was aware of thisHe also said he was sorry and had already taken care of it. Sincerely,Client Services
The following business response was received by AH at Revdex.com via email.Easy Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-Dear *** ***, Thank you, we did receive your letter and your account was turned in to our customer care department for a complete review It
appears that you were finally able to contact our representative yesterdayShe told us of the major changes that have taken place in your life and that the two of you have made an adjustment to your accountShe has already made the change that you discussedShe was happy that she could have been of assistance If you should have any further questions, please give your representative a call Sincerely, Client Services
Business response taken over the phone on 9/4/2015 Hal from the business called to advise they have had contact with the consumer and they processed the completion of the order on 8/28/
August 9,
*** ***
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Ms*** ***
ID# ***
Dear *** ***,
The representative who spoke with your sister last month has explained of the
conversationShe has had the customer care department review your orderThey have completed their review and will send notification to you, which you should receive by next weekIf you should have any questions, please give your representative a call
Sincerely,
Client Services
CC: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
(The following was copy/paste by Revdex.com staff - LST)***January 9, 2018Lou *** Revdex.com*** *** *** *** ***Cleveland, OH 44115-2408RE: MsDiane F
* ID# ***Dear Lou ***Thank you for your recent letter. A representative from the customer care
department was assigned to the accountAccording to the notes, the customer returned our call and had a pleasant conversation with the representative last weekWe were told that the customer is very nice and together, they reviewed and resolved the situation. Thanks again for your letter.Sincerely,Client Services