United States Vital Records

Dear [redacted]
Please find attached our letter regarding ID [redacted]
Thank you.
 
[redacted]

We had looked into this matter and our records indicate that the client's application was on hold with our office as there was information we needed to go over with her prior to submitting the application for processing. We spoke to the client in the afternoon of July 27th and got the information...

required to move forward with her request. The application was submitted for processing the next day. We have looked into the status of the certificates and the client should now be in possession of them.Should you or the client have any questions or require any additional information,please feel free to contact our office.

We have been successful in resolving this matter directly with the client on April 26th. Unfortunately at the time he attempted to contact our office our telephone system was down. We had responded to his email and based on the question he asked it appeared he did not apply with our...

office.The client is pleased with the results of our conversation. The issuant has informed us that he would be happy to retract said complaint.Should you or the client have any questions or require any additional information, please feel free to contact our office.

Dear [redacted]Please find attached for your convenience a letter of resolution regarding ID [redacted]Thank you.[redacted]

Dear [redacted]Please find attached a resolution letter regarding ID number [redacted]Thank you.This matter has been resolved as of February 19, 2015. We had spoken with the client and went over that our website clearly states: “We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and general public to obtain original certified copies of state vital records.” We are issuing a refund of our administration fee. The client is pleased with the results of our conversation. The client has informed us that they would be happy to retract said complaint. Should you or the client have any questions or require any additional information, please feel free to contact our office.

Dear [redacted]Please find attached our response letter regarding ID number [redacted]Thank you.[redacted]

We do believe this matte r has been resolved as of April 24, 2014. We corresponded with the client and issued a refund at that time.
If you or our client requires more information please contact our off ice at your earliest convenience as we would like to resolve...

this matter.
[redacted]

Our company has been in contact with the issuant of this complaint. We discussed with the client our privacy policy and encouraged her to revisit our website. Our privacy policy states:
"We do not collect, use or disclose your personal information for any other purpose than...

those identified below, except with your consent or as required by law."
We have issued the client a full refund of our administration fee. The client is pleased with the resolution and has been put at ease with our company's privacy policy.
We would like to take this opportunity to have it acknowledged that on multiple pages of our website it also clearly states:
"We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, state, county or city government.Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to t he legal profession and general public to obtain original certified copies of stat e vita l records."
Should you or the issuant have any questions or require any additional information, please feel free to contact our office.

Dear [redacted]Please find attached a letter of resolution regarding this complaint.Thank you.

Prior to receiving this complaint our records indicate that this matter had been resolved with client. A full refund was issued on June 30, 2014.
Our company is one of many private companies that assist in the application process of ordering vital documents. Our website...

clearly states:
"We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and genera l public to obtain original certified copies of state v ital records."
Please see below that the client must agree that they have read the Terms of Service prior to submitting the application. If she would like to view our Terms of Service please have her visit our website as it clearly states we are not the government

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Our records indicate that we had emailed the client multiple times to try and resolve this matter with him. As previously stated, in our email correspondence, we would be happy to issue a refund however we cannot proceed with a refund if the client has started a dispute with his credit card company....

Once the dispute is resolved a refund could be issued.Our company is one of many private companies that assists in the application process of ordering vital documents.Our website states:"We act as agents for expediting vital certificate applications.This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and general public to obtain original certified copies of state vital records."Should you or the client have any questions or require any additional information,please feel free to contact our office.

We apologize for any inconvenience the client may have experienced. It is our goal for every one of our 
clients to be satisfied with our services. 
 We have attempted to reach the client to resolve this matter but have been unsuccessful in our 
attempts thus...

far. In order to resolve this matter it is imperative we speak with the client directly. If we 
are to issue a refund we need to ensure we have all the correct information. As customer service is very 
important to us we will continue to try to reach him until we are successful. At which point we will 
contact you with a letter stating the resolution of this conflict. 
 
Should you or the client have any questions or require any additional information, please feel free to
contact our office.

We would like to speak with you regarding a Revdex.com complaint we received from you. In order to resolve this matter it is imperative we speak to you directly. We have attempted numerous times to reach you via telephone but have been unsuccessful.
In order to be able to issue any type of refund it is absolutely necessary to speak with you directly. We would like to resolve this matter as quickly as possible.
Please contact us at your earliest convenience either by telephone or email. Telephone: [redacted]
Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

DOCUMENTS 1 AND 2 – IS AN EMAIL STRAIN WITH THE MERCHANT.  AS YOU CAN SEE THE MERCHANT INITAILLY WAS NOT VERY COOPERATIVE.
DOCUMENT 3 – A COPY OF MY FAXED COMPLAINT TO MY CREDIT CARD COMPANY ON MAY 27, 2016.
DOCUMENT 4 – A COPY OF THE NOTICE TO MY DEBIT CARD COMPANY THAT THE MERCHANT WAS WILLING TO REFUND ME BUT BECAUSE THEY HAVE NOT RESPONDED TO MY DISPUTE THIS MATTER WAS AT A STAND STILL.  DISPITE THE STAMPED AND DATED FAX RECEIPT, THEY HAVE NOT TAKEN ACTION.
 
SO THEN, THE MERCHANT WILL NOT REFUND ME NOW, WHEN ORGINALLY THEY REFUSED, MY CREDIT CARD COMPANY IS NOT RESPONSIVE, AND MY MONEY IS IN OUTER SPACE.
IF THE MERCHANT TRULY WANTS TO ACT IN GOOD FAITH, THEY SHOULD REFUND MY MONEY IMMEDIATELY.

Prior to receiving this complaint our records indicate that the application had been canceled through our 
office and no charge to the client’s credit card was made. As we do have a very high call and email 
volume it can take our agents a little bit to respond. We do...

respond to clients in the order the messages 
are received as promptly as possible. 
Our company is one of many private companies that assist in the application process of ordering vital 
documents. Our website states: 
“We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, 
state, county or city government. Vital certificates and forms may be ordered from the relevant 
government agency for a lesser cost. Our online service is open to the legal profession and general 
public to obtain original certified copies of state vital records.” 
We do have a very strict privacy policy. We encourage the client to visit our website below to review our 
privacy policy. 
[redacted]
Should you or the client have any questions or require any additional information, please feel free to
contact our office.

Dear [redacted]Please find attached a letter in response to ID number [redacted]Thank you.[redacted]

Dear [redacted]Please find attached the response letter regarding ID number [redacted]Thank you.

Dear [redacted]We have been successful in resolving this matter directly with the client on March 24th. We explainedthat all client information is kept secure and that the social security number is required to complete the application process. We discussed with the client our privacy policy...

and encouraged her to revisit our website.Our privacy policy states:"We do not collect, use or disclose your personal information for any other purpose than those identified below, except with your consent or as required by law."Our company is one of many private companies that assists in the application process of ordering vital documents.Our website states:"We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and general public to obtain original certified copies of state vital records."Should you or the client have any questions or require any additional information, please feel free to contact our office.

[redacted]
Please find attached a copy of the resolution letter regarding ID number [redacted]
Thank you.
[redacted]