University of Phoenix

Thank you for forwarding a copy of this student's FERPA release.
We have documented it and forwarded a copy of our response to Karina Rodesno as indicated.
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]
email:  Tondra.R[redacted]@phoenix.edu

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

November 11, 2014 Office of the Arizona Attorney General Consumer Information and Complaints[redacted]Phoenix, AZ 85007Re:  [redacted] L [redacted]Student [redacted]To Whom It May Concern:We received notice on November 5, 2014 of your inquiry concerning Ms. [redacted]’s experience with the University of Phoenix Online. We appreciate you taking time to present your concerns. After completing a thorough review, I find that Ms. [redacted] enrolled in the Graduate Mediation Certificate (G-MDT) program at the University of Phoenix Online in June 2014, selecting Financial Aid as her primary payment option. Her application was last certified for the academic year of June 10, 2014 through May 26, 2015 and a 6/6 credit split. This means she was required to earn 6 credits to become eligible for the second disbursement, and she was required to earn 12 credits to fulfill the academic year. The first disbursement of $7,033.00 in unsubsidized funds posted to her account on August 2, 2014.   The adjusted tuition and fees for her attendance in her first two classes with all eligible discounts applied totaled $1,172.50.  Additionally, because the funds disbursed exceeded the anticipated fees for her attendance in the first disbursement period, the University released a refund to her for $5,860.50 on August 8, 2014.  Records reflect this refund cleared her account on August 11, 2014, respectively.  As a result, her account reflected a $0.00 balance upon the completion of her first disbursement 6 credit obligation.Upon further review, University records indicate that Ms. [redacted] completed the 6 credit requirement of her first disbursement period on September 8, 2014.  Her second disbursement of [redacted] has been scheduled to disburse to her account, however is currently on hold due to a pricing dispute that she has initiated with her campus representatives, regarding the cost of attendance for the second half of her GMDT certificate program.  University records reflect that the cost of attendance in the Graduate Mediation Certificate (G-MDT) program was increased on July 1, 2014.  Due to the timing of her attendance in this program, her account experienced an increase in the cost per credit hour for all subsequent classes scheduled after this date.  Upon review of the pricing dispute that Ms. [redacted] initiated with her campus representatives, the University agreed to honor the cost per credit hour that she received at the start of her program, and has adjusted the cost of her attendance in the remainder of her program accordingly.  Due to the reduced cost of attendance in her program, the University may be obligated to return a portion of her previously certified Title IV funds to her lender as they may be considered unearned.  Once the revaluation process for these funds has been completed, all eligible second disbursement funds will be released to her account.  We would encourage Ms. [redacted] to continue to work closely with her campus representatives, as they will have the most up to date information regarding her account.  All eligible adjustments have been made to address the concerns of her complaint, and once the re-evaluation of her second disbursement funds has been completed, all funds in excess of the cost of her attendance in her remaining two classes will be returned to her.Although each student experiences many different situations, the University strives to provide the best possible service to all present, alumni, and prospective students. In a continuing effort to improve the quality of education and service we provide our students, we value her feedback. If you have any further questions, please feel free to contact us. Sincerely,[redacted]Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Onlinecc: student file
Ms. [redacted], Director of Finance

Dear Ms. [redacted]: This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received March 25, 2016 regarding your account with the University of Phoenix.  University records reflect we previously responded to you concerning this information on February 8, 2016.  The University strives to provide exceptional service to all present and past students. Your most recent correspondence is duplicative of your original inquiry and offers no new information.  Withdrawing from the University is the process of updating your enrollment status with the University.  Unfortunately, withdrawing from the University does not absolve you from your financial obligations.  Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on the student website.  When the University was unsuccessful in resolving the balance, the account was then transferred to collections for further collection efforts.  The University reserves the right to apply its standard procedures to collect the balance due on the account.  After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account. As we have validated the balance due in the amount of $386.00, your account will remain with a designated collection agency until the balance is rectified. If you would like to remit payment now, please contact a representative at CBE Group at 1-800-451-2409. Once your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated.  Please review the enclosed response that was sent previously and file this in your records.  Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response. In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626-2038.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps: Login to eCampus:  https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions  Once received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. Sincerely,   Mary A[redacted]Executive Account AnalystUniversity of Phoenix  Star C[redacted]University Account Analyst

RE: Revdex.com Complaint # [redacted]

Dear Ms. [redacted],

Thank you for your follow-up message.

The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best regards,

[redacted]  

[redacted] 

[redacted] 

[redacted] 

RE: Revdex.com Complaint # [redacted]

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Dear Ms. [redacted],

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best regards,

University Relations Specialist

University of Phoenix

Office of Dispute Management 

Mail Stop: CF-SX01

Thank you for providing us with the opportunity to address [redacted]'s concerns.
An Advisor spoke with her today and resolved this matter.
Kind regards,
 
Tondra R[redacted], MBA/HRM...

Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop:  [redacted]
Phone  [redacted]  Fax  [redacted]
email:  [redacted]

RE: Complaint Number [redacted]

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Mr. Stokes and responded directly to...

the complainant.

 

Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

Tondra R[redacted], MBA/HRM

Senior Manager

University of Phoenix

Office of Dispute Management 

4025 S. Riverpoint Parkway, Phoenix, AZ 85040

Mail Stop:  CF-S907

Phone  ###-###-####  Fax  ###-###-####

email:  [redacted]@phoenix.edu

April 1, 2015  [redacted]Little Rock, AR 72205  Dear [redacted] ,                                                                     IRN: [redacted] This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received March 25, 2015 regarding your account with University of Phoenix. In order for our campus to remain in compliance with [redacted]) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to disclose the results of our review to the Revdex.com, please complete the attached [redacted] Release Form and fax it to ###-###-####. If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request [redacted] Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. I have researched the account and found you enrolled in the Master of Business Administration degree program and began courses on July 22, 2014. University records show you elected Military Direct Billing as the primary payment option. You earned three credits with the successful completion of the MGT/521 course which began on July 22, 2014. Tuition and Fees for this course totaled $2,335.00. On August 11, 2014 we received Post 9/11 GI Bill funding in the amount of $1,401.00. This left your account with a balance due of $934.00. According to University records you had a 60% certificate of eligibility for Post 9/11 GI Bill funds and the full 60% of your tuition and fees were paid with Post 9/11 GI Bill funds. You elected to discontinue your attendance on August 29, 2014. Mr. [redacted] one course at a time is considered full time. The full eligibility of Post 9/11 funds was received on your account for the one course you completed. You then elected to discontinue your enrollment. Please understand that your attendance in class is voluntary and constitutes your acceptance of the services provided and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix. You may request copies of your enrollment documentation by calling the University Registrar at ###-###-####. The campus can only hold an account for a limited amount of time. The account was transferred to collections onSeptember 6, 2014 when payment was not received. After exhausting all collection efforts, including outside agencies, the balance was charged off and credit reported on March 5, 2015. This caused your account to reflect a $0.00 balance on the enclosed itemized account history. We find the campus provided guidance consistent with the status of your account at the time of your inquiries. The University has reviewed the validity of your debt and the documented efforts to collect prior to any consideration to report your account to the appropriate credit bureaus. The results have confirmed the Universities actions and found that there is no violation of the [redacted], or the [redacted] The University is very aware of its requirements to stay in compliance with these laws and takes careful measures to ensure the accuracy of its reporting. The University maintains the current balance of $934.00 is valid and correct. Your account will remain with a designated agency until paid in full. Please contact a collections representative at [redacted], Inc. [redacted] if you would like to remit payment now or review payment options available. We are unable to authorize release of your transcripts until the balance is paid. When your balance is paid in full, the appropriate credit agencies will be notified; however, the entry will remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies. I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us. Thank you,   [redacted]Executive Account AnalystUniversity of Phoenix   [redacted]University Relations Specialist University of Phoenix  Office of Dispute Management [redacted]Mail Stop:  [redacted] Phone: ###-###-####  Fax: ###-###-#### [redacted]@phoenix.edu

March 27, 2014[redacted]Dear Mr. [redacted]: I am in receipt of your inquiry and am responding on behalf of the University. I would like to address the concerns mentioned in your inquiry regarding the plagiarism...

charge issued to you in the Bachelor of Science in Business/Concentration in Management (BSB/M) degree program in which you are enrolled with the University.Upon a review of your record, I have found that you were charged with a Student Code of Conduct (SCOC) – Academic Integrity violation during the ACC/291 course in which you were enrolled from February 11, 2014 through March 17, 2014. You were notified of the charge via letter dated March 17, 2014, which was sent to your student website on March 24, 2014 and acknowledged by you on March 25, 2014. I have attached a copy of the charge letter for your reference.As stated in the charge letter, you will need to respond to the allegations in writing within 10 days of your receipt of the letter. You must follow the process outlined in the letter in order to submit your response. Once your written response is received, the Ethics Committee at your campus will be convened in order to review the charges and your response. This is the appropriate process through which to submit your response. In addition to the charge letter, I would encourage you to review the SCOC section within the student catalog, which you can access through your student website. Extensive additional information regarding academic integrity, charges, the committees involved, and violation process are included in the student catalog.Your inquiry states that you believe your instructor has discriminated against you. You were issued a letter on March 25, 2014, from [redacted], Director of Academic Affairs, regarding your claims. A copy of that letter is attached for your records. You will need to respond to that letter in order to have your concerns researched by the appropriate parties. As stated, the University takes claims of discrimination very seriously, and I encourage you to include any and all evidence you have in your response for Ms. [redacted]’s consideration in reviewing your discrimination allegations. Your letter states that your ACC/291 instructor’s activity in the online classroom was less frequent and substantial than any other instructor you have had at the University. Upon a review of your ACC/291 classroom, your instructor’s actions in the online classroom are within University standards. In the future, however, in the instance that you believe your instructor is not meeting University standards, I would encourage you to contact your Academic Counselor and submit a research ticket. This is the appropriate process to have the University investigate your claims.You have requested answers to several questions, and I would like to address those at this time. You inquired about how an instructor can go back over the last three to five weeks of posted questions and change the evaluation from a substantial rating to an unsubstantial rating. The authority to award academic credit and assign student grades is solely at the discretion of the faculty. The University of Phoenix subscribes to this concept as an obligatory protection of academic freedom, because the faculty member is the content-expert in the subject matter and was actually in the classroom. Your faculty member was responsive to your inquiries and provided appropriate feedback. Because your instructor found what appears to be plagiarized material in your discussion questions (DQs), it is within her authority to ensure that previous DQs did not also appear to be plagiarized. Please understand the faculty member does not make the determination of whether there was any violation of the Student Code of Conduct; rather, the faculty merely reports the issue to University administration for further investigation and potential action under the process published in the student catalog.You acknowledged receipt of the student catalog upon signing of your Enrollment Agreement. Also contained within the student catalog is information regarding theUniversity’s application of the American Psychological Association (APA) format for academic work, and your instructor posted to the Course Materials forum on February 9, 2014, notifying students that the University requires that written papers follow the APA formatting guidelines with a sample APA formatted paper attached to the post. The University’s Student Code of Conduct (SCOC), which includes the Student Code of Academic Integrity, is contained within the student catalog and reflects in part the following language:By virtue of membership in the University's academic community, students accept a responsibility and obligation to abide by this Student Code of AcademicIntegrity, which is a part of the Student Code of Conduct. Academic integrity violations include all forms of academic dishonesty, including but not limited tothe following:a. Plagiarism - Intentional or unintentional representation of another's words or ideas as one's own in an academic exercise. Examples of plagiarism include butare not limited to:• The exact copy of information from a source without proper citation and without use of quotation marks or block quotation formatting. If any words or ideas used in a class posting or assignment submission do not represent the student's original words or ideas, the student must distinguish them with quotation marks or a freestanding, indented block quotation (for a quotation of 40 or more words), followed by the appropriate citation in accordance with the Publication Manual of the American Psychological Association. When a student copies information from a source, he or she must acknowledge the source with quotation marks or block quotes irrespective of whether or not the source has been formally published.• Paraphrasing statements, paragraphs, or other bodies of work without proper citation using someone else's ideas, data, language, and/or arguments withoutacknowledgement.• Presenting work as the student's own that has been prepared in whole or part by someone other than that particular student. This includes the purchase and/orsharing of work.• Failure to properly cite and reference statistics, data, or other sources of information that are used in one's submission. At this time, you must respond to the SCOC charge letter you received on March 25, 2014. Failure to timely respond will result in your indefinite suspension from the University at the conclusion of any current course until such time as your response is received. I also encourage you to respond to the enclosed letter from [redacted] regarding your discrimination allegation in order to move that process forward. Mr. [redacted], I regret that you have had a dissatisfying experience with the University; however, I hope you have found the information in this letter to be informative. If you have further questions or require additional assistance, please contact your Academic Counselor or [redacted], Director of Academic Affairs, as she is the appropriate contact for the inquiries you submitted. On behalf of the University, I wish you much success in achieving your academic goals. Thank you.[redacted]Office of Dispute Management

RE: Complaint # [redacted]

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Dear Ms. Rodesno:
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 

[redacted]

It is not true that the University of Phoenix directly responded to my complaint. The funds was still in the account and the University is still holding it despite of the fact that I am already finish my schooling at the University. The business can contact me on my email address in their file or student email regarding their resolution.  I prefer everything to have paper trail in case that I need to escalate this matter.

RE: Revdex.com Complaint # [redacted]  Dear Ms. [redacted], The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands. In addition, we are in receipt of the student’s invalid FERPA Release form. As such, the University of Phoenix is unable to release the results of our findings or communications with the complainant at this time. If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

RE: Complaint Number

Verdana,sans-serif;">[redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Tondra R[redacted] MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted]

RE: Revdex.com Complaint # [redacted]

Dear Ms. [redacted],

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint. Please note a response was not issued to the student as we are abiding by the student’s no contact request.

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If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

University Relations Specialist

 

University of Phoenix

Office of Dispute Management 

From: [redacted]

Sent: Wednesday, March 12, 2014 9:40 AM

To: Alexandria Nock ([redacted]

Subject: RE: Revdex.com Complaint # [redacted]

 

RE: Revdex.com Complaint # [redacted]

Hi Alexandria,

 

I am in receipt of Mr. [redacted]’s completed FERPA Release form. Please note a response was not issued to the student as he requested we cease further commutation. However, per Mr. [redacted] cease & desist request, we updated our records to ensure he does not receive contact from the University.

Best regards,

 

 

University Relations Specialist

 

University of Phoenix

Office of Dispute Management 

[redacted]  *  [redacted] 

RE: Revdex.com Complaint # [redacted]

 Dear Ms. [redacted]

 Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,  Star C[redacted]ODM University Account Analyst

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[I felt that my request was reasonable enough for them to comply but apparently they're only out for money and not for keeping customers happy. They want me to pay for the class that I was unable to partake in and didnt even learn a thing, there wasnt even an assignment turned in for them to grade. I'm going to make sure everyone I know and more as to how horrible this university is, I wish I had listened when I was warned about them, their bad reputation will just continue to grow. It's a shame when they have great admissions representatives working for them to bring them new students]

Regards,