University of Phoenix

I would NEVER recommend this school to anyone again!
I just finished my B.S. in Business and Marketing through the online program. I was promised a "scholarship refund" upon enrolling with the school if I maintained a specific GPA and graduated by a specific date because I was a cash paying student.
Here I am at the end of my program (graduated this past weekend with honors) and now the school will NOT reimburse me for the "scholarship refund" even though I met (actually exceeded) ALL requirements.
DO NOT TRUST THIS SCHOOL WITH YOUR MONEY!

January 8, 2015[redacted]  [redacted]
Revdex.com Complaint ID# [redacted]IRN:  [redacted]Dear [redacted]:This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received November 5, 2014 regarding your account with the University of Phoenix.  In response to your concerns, I would like to offer clarification on the status of your account and provide your official account history.According to your correspondence, you indicated you were enrolled in the wrong program.  I have researched your account and found you enrolled May 2011 in the Associate of Arts Concentration in Foundations of Business program with the University of Phoenix.  You signed the enrollment agreement which you acknowledged the receipt of the student catalog, the selected program, and the required classes.  On June 1, 2011, you expressed your intent to change your program.  As specified in the student catalog, students who change programs must sign a new enrollment and/or disclosure agreement.  You were advised of this policy and an enrollment agreement was emailed to you.  The discussion regarding your desire to change programs was also addressed on September 11, 2012.  You were provided information regarding the available programs at the University via email.  On November 30, 2012, you decided to change your program to Human Services Management and an enrollment agreement was emailed to you.  Unfortunately, the University never received a sign and dated enrollment agreement for official admissions and enrollment into the Human Services Management program.  As a result, you were ineligible to change your program and you remained enrolled in the Associate of Arts Concentration in Foundations of Business program.In regards to your concerns relating to the completion of math coursework, placement of the coursework on each individual students schedule is determined by the specific program requirements, prerequisite requirements and course availability. As reflected on the enrollment agreement, six credits of math are a requirement for all undergraduate students.According to the Student Financial Agreement, you selected Financial Aid Plan as your primary payment option and Cash Plan as your secondary payment option.  The 2011-2012 financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: July 18, 2011You received the following disbursement of financial aid funding:Date Type Amount7/22/2011 [redacted] Grant Disbursement ($2,775.00)8/19/2011 Subsidized Loan Disbursement ($1,742.00)8/19/2011 Unsubsidized Loan Disbursement ($498.00)12/12/2011 Unsubsidized Loan Disbursement ($498.00)Total: ($5,513.00)As the disbursement amount exceeded the projected cost of tuition and fees for the disbursement period, you were issued credit balance funds in the amount of $115.00 on August 23, 2011 in anticipation of completion of the Title IV requirements. The University’s records indicate you completed or attempted to complete the following courses under the Academic Year/Loan Period:Course Number Start Date End Date Grade Earned Y/NGEN/105 7/18/2011 9/18/2011 YETH/125 7/18/2011 9/18/2011 YBEH/225 9/19/2011 11/20/2011 YCOM/220 9/19/2011 11/20/2011 NCOM/220 11/21/2011 2/5/2012 NCOM/220 1/23/2012 3/25/2012 YThe total tuition and fees you accrued was in the amount of $5,398.00.  Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on your student website.  Following, the 2012-2013 financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: January 7, 2013You were certified with a credit split of 12/12. This means you were required to successfully complete 12 credits and meet the calendar and instructional week midpoint of your loan period before becoming eligible for the second disbursement of financial aid funds.You received the following disbursement of financial aid funding:Date Type Amount2/26/2013 [redacted] Grant Disbursement ($2,775.00)3/5/2013 Subsidized Loan Disbursement ($1,733.00)3/5/2013 Unsubsidized Loan Disbursement ($2,858.00)10/14/2013 Subsidized Loan Disbursement ($1,733.00)10/14/2013 Unsubsidized Loan Disbursement ($2,857.00)10/28/2013 [redacted] Grant Disbursement ($2,048.00)Total: ($14,004.00)As the disbursement amount exceeded the projected cost of tuition and fees for the disbursement period, you were issued credit balance funds in the amount of $2,266.00 on March 8, 2013 and $1,538.00 on October 31, 2013 in anticipation of completion of the Title IV requirements. You completed the following courses under the Academic Year/Loan Period:Course Number Start Date End Date Grade Earned Y/NCOM/220 1/7/2013 3/10/2013 YSCI/275 3/11/2013 5/12/2013 YCRT/205 5/13/2013 7/14/2013 YSCI/241 7/22/2013 9/22/2013 YXECO/212 10/7/2013 12/8/2013 YXMGT/216 12/9/2013 2/23/2014 YIT/205 2/24/2014 4/27/2014 YHUM/130 4/28/2014 6/29/2014 YMAT/116 6/30/2014 8/31/2014 NThe total tuition and fees you accrued was in the amount of $11,475.00.  Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on your student website.  Subsequently, the 2014-2015 financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: June 30, 2014You received a disbursement of Pell Grant funding in the amount of $2,149.00 on July 14, 2014.  However, you did not successfully complete the prior Academic Year/Loan Period as you received a non-passing grade in HUM/130.  Additionally, you were withdrawn from MAT/116 as you did not maintain the attendance requirements as outlined in the University Catalog.  As a result, you were not eligible for the 2014-2015 financial aid funding.  The University was required to return the unearned Pell Grant funding in the amount of $2,149.00 to the program.  Additionally, the remaining financial aid funds was cancelled with the lender.  You had a remaining balance due in the amount of $1,275.00.  The enclosed Student Account History provides details of your charges and payments including: financial aid and returns of financial aid funds. The University can only hold an account for a limited amount of time and had to transfer your account to collections when payments were not received in a timely manner. The University reserves the right to apply its standard procedures to collect the balance due on your account. After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account. Unfortunately, your concerns did not provide me appropriate documentation for verification of your claims. After completing a review of your account, records indicate you received educational services and support throughout your degree program. University representatives serve to assist students by providing advisement and support in order for students to make informed decisions.  Your attendance in class is voluntary and constitutes accepting the services provided, and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix.  You may request copies of these and other enrollment documents by calling [redacted].If you would like to resolve the valid balance of $1,275.00, please contact Financial Management Services at [redacted] to make payment. When your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated.  In order for our campus to remain in compliance with [redacted] (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached [redacted] Release Form and fax it to 602-626-2038.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus:  https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request [redacted] Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.Sincerely,[redacted]Executive Account AnalystUniversity of Phoenix cc: Student file; [redacted], Associate Director of Finance; Financial Management Services

Attention Revdex.com, 
Please review attached response.  
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Because they state that there was a break in my being part of the school program and they could not get paid so they wanted to charge me.  The break was forced on me because they could not get there records together and after weeks of completing forms that they said could resolve the issue, still was not able to resolve it.  They even had me sign one stating that I was taking a break because of some difficulties that they was having.  In the end they said I had to reapply to their school and after all the trouble I went through because they could not get it together I refused.  [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Good afternoon, Please be advised that we are still conducting research on this matter.  In some cases, there are extenuating circumstances that require additional investigation and review prior to response.We will work diligently at expediting a response to the student once our...

research has been completed.Thank you for your patience.Kind regards, [redacted],MBA/HRM  University of Phoenix Office of Dispute Management  [redacted]Mail Stop:  [redacted]Phone  ###-###-####  Fax  ###-###-####email:  [redacted]

September 23, 2016
 
 
Ms. [redacted]
[redacted]
 
 
RE: Student IRN: 9015810470 Revdex.com (Revdex.com) Inquiries
        Revdex.com Complaint ID No.: [redacted]
 
 
Dear Ms. [redacted]:
 
This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) concerning your student account with the University of Phoenix.
 
In review of University records, we found that you reenrolled in the Bachelor of Science in Business/ Concentration in Accounting degree program in September 2013. According to your Student Financial Agreement, you elected to utilize financial aid (Title IV Funding) as your primary payment option.
 
Your 2013/2014 financial aid application was awarded with an Academic Year/Loan Period start date of December 10, 2013. The first disbursement of $2,968.00 in unsubsidized loan funds, $1,732.00 in subsidized loan funds, and $2,823.00 in Pell grant funds posted to your account between January 15 and February 6, 2014. On January 14, 2014, Federal Supplemental Educational Opportunity Grant (FSEOG) funds posted to your account in the amount of $250.00. The second disbursement of $2,968.00 in unsubsidized loan funds, $1,732.00 in subsidized loan funds, and $2,822.00 in Pell grant funds posted to your account on May 24 and May 27, 2014. On May 27, 2014, Federal Supplemental Educational Opportunity Grant (FSEOG) funds posted to your account in the amount of $250.00   
 
You were issued credit balance refunds totaling $5,347.97 between February 11, 2014 and June 1, 2014. It is important to note that funds issued to the student as “excess” are not considered “earned” until all disbursement period requirements have been met.     
 
The total tuition and fees you accrued for the enrollment dates starting on December 10, 2013 through your last date of attendance on August 19, 2014 was in the amount of $8,332.35. Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on the student website.
 
You did not successfully complete the Academic Year/Loan Period due to falling out of attendance longer than the allowable days in length. The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. The University was required to return $3,087.00 of unearned funding to the appropriate federal financial aid program(s). This created a shortfall in the amount due of $1,222.32. The enclosed Student Account History provides details of your charges and payments including: financial aid and returns of financial aid funds. Any reference to Write-off on this summary refers to non-collectible debt that is considered due the University.
 
When the University was unsuccessful in resolving the balance, the account was then transferred to collections for further collection efforts. The University reserves the right to apply its standard procedures to collect the balance due on the account. After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account.
 
Your attendance in class is voluntary and constitutes accepting the services provided, and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix. You may request copies of these and other enrollment documents by calling 1-800-866-3919.
 
After completing a thorough review of your account, the University has found the balance due of $1,222.32 to be valid and correct. If you would like to resolve the balance due of $1,222.32 now, please contact Asset Recovery Solutions (ARS) at 877.402.8335 regarding payment options. When your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated. 
 
We appreciate you taking the time to address your concerns. As a student who utilized Title IV funding during your attendance, it is important to note balances owed to the University are separate from lender repayment amounts. The balance being reported by the University of Phoenix is comprised of tuition and fees due to the University that were left uncovered as a result of the required return of financial aid to your lender at the time of your withdrawal.
 
At this time, we have determined that the University representatives provided guidance consistent with the status of your account and concerns at the time of your inquiries. The amounts due to the University and to your lender are two separate amounts that require the resolution of a debt. We encourage you contact the assigned collection agency, and your lender for further assistance. 
 
In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626-2038. You may submit this form electronically through the student website as outlined in the following steps:
 
•           Login to eCampus:  [redacted]
•           Click on the Program tab
•           Under Services, click on Request FERPA Release and follow the instructions
 
Once received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.
 
We hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.
 
Thank you,
 
 
Mayra M[redacted]
Campus Complaint Officer
Executive Relations Department
University of Phoenix
 
Cc: Student File; Asset Recovery Solutions; Allison White, Director of Finance
 
Enclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate all the help and understanding I have received from [redacted] from the University of Phoenix, I feel things are moving on the right track, however i don't feel comfortable with closing the complain until I have received my new evaluation and I know for sure where I stand.  I am very happy with the help I have received so far but as you can understand I would like to get things completely cleared before moving forward.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[No, I am not satisfied with the resolution because there was no resolution offered. I was charged $446 for dropping [redacted] during week two, which I accepted. I made the first initial payment of $148, and was scheduled to make 2 more payments of $148 to resolve the issue. It was during this time of scheduling a payment option, I was told, "If you had dropped the course before the end of week 1, you would not have been charged." The next two courses, [redacted] were both dropped before the end of week one. The University of Phoenix representatives then told me because I post my bio, (which consisted of saying, "Hi, I'm [redacted]. I live in Effingham, IL, and I'm a Computer Science major. Nice to meet you!"), I would have to pay another $480 per course, totaling $1338.00, minus the $148 I paid, and minus the $15.93 the VA paid, totaling $1,174.07. The University of Phoenix lied to me. I would happily accept to pay the remaining balance of $296 for the first course I dropped ([redacted]), but the remaining balance is again unethical, immoral, erroneous, unacceptable, and misleading by the lies I was told by the University of Phoenix.]
Regards,
[redacted]

Thank you for providing us with the oportunity to review Mr. B[redacted] concerns.
 
We are currently conducting research to obtain his student file and will provide a timely response once we are able to retrieve that information.
 
Please be advised that this may...

exceed our customary five day response time, however, we will expeditiously on a reply. 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]

RE: Complaint Number [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant....


 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
 
Tondra R[redacted]
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]

Good afternoon, Attached you will find the reply that was sent to Ms. [redacted] in response to Complaint ID #[redacted].This has also been emailed to [email protected] as authorized via the FERPA release, however, this email was returned undeliverable.Kind regards, [redacted]...

[redacted], MBA/HRM  University of Phoenix Office of Dispute Management  4[redacted], Phoenix, AZ 85040Mail Stop:  [redacted]Phone  ###-###-####  Fax  ###-###-####email:  [redacted].[redacted]@phoenix.edu

The finance advisor held on to my information for two months before submitting it for my Pell Grant because she lost my paper work. When I called and was told that it was not submitted until two months later, I asked to speak to a manager and was told that no one was there and they did not know how to get in touch with any of them, therefore I could not speak to anyone else.

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted]
 
[redacted] 
[redacted]

May 21, 2015Mr. [redacted], Concord, NC 28025, USRe:  Student IRN [redacted]Dear Mr. [redacted]:We received notice of your inquiry on May 14, 2015, concerning your account with the University of Phoenix Online.  According to our records, we previously responded to you concerning this information on March 26, and May 4, 2015 (copies enclosed).  This “new” request is duplicative and contains no new inquiries regarding your student account with University of Phoenix.Throughout the University’s prior correspondence, we have identified the discrepancy in the credits which you listed on your application for admissions into the University of Phoenix, against the actual credits that were transferred over at the time of matriculation.  Furthermore, we acknowledged the conversation that you had regarding the possibility of changing concentrations in the Bachelor of Science in Information Technology degree program in which you were enrolled.  While both of these issues may have created a distraction for you in the pursuit of your degree, neither of these issues had any effect on your attendance in class, or the balance which came as a result of your withdrawal.University records reflect that you completed your first class, [redacted] on July 28, 2014.  The next subsequent class of your degree program was interrupted due to the discrepancy in transferrable credits that you listed on your application for enrollment.  It is your responsibility to provide accurate information throughout all application documents at the time of your enrollment; however since this discrepancy was identified at the time of matriculation, the University was able to modify your schedule to prevent any duplicative classes for which you may have already earned credit.Your Finance Advisor, Ms. [redacted] contacted you on August 14, 2015 to explain to you that you were financially cleared to begin the next subsequent class of your program.  During your conversation with Ms. [redacted], you expressed your desire to withdrawal from the University, due to your frustration over the application process for [redacted].  Mr. [redacted], we regret that your experience at the University of Phoenix was not a positive experience for you.  After completing an exhaustive review of your account, we have found that the issues which you have expressed in your complaint with the Revdex.com were a result of the inaccurate information that you listed on your application for admission, and missing application documents that are required before you can be awarded any [redacted].Your departure from the University of Phoenix prior to obtaining the [redacted] that you elected to use as your primary payment option, left you with an unpaid balance of $1,286.65.  The University maintains that this balance was valid and correct, however as a gesture of customer service, we have waived this balance in full as of May 6, 2015.  As indicated in our previous response to you, this balance in now considered to be paid in full, and your account reflects a $0.00 balance.Please review the enclosed response that was sent previously and file this in your records.  Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response.Thank you,[redacted]Executive Account AnalystUniversity of Phoenix Onlinecc: student fileMr. [redacted], Director of Finance

RE: Complaint Number [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms....

A[redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]  [redacted]  [redacted]
[redacted]  [redacted]

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted]Thank y** for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization. If y** need additional details that will enable y** to close this issue, please contact the complainant. Best regards,

RE: Complaint Number [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Mr. Stokes and responded directly to...

the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
4025 S. Riverpoint Parkway, Phoenix, AZ 85040
Mail Stop:  CF-S907
Phone  ###-###-####  Fax  ###-###-####
email:  [redacted]@phoenix.edu

RE: Revdex.com Complaint # 9909436

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

[redacted]   *   [redacted]  *  [redacted]  *  [redacted] ** [redacted]

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. [redacted],

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

University Relations Specialist

 

University of Phoenix

Office of Dispute Management 

4025 S. Riverpoint Parkway, Phoenix, AZ 85040

Mail Stop: CF-SX01

RE: Revdex.com Complaint # [redacted] Dear [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,