University of Phoenix

RE: [redacted] Complaint # [redacted] Dear Ms [redacted] ,, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint ID # [redacted] The University of Phoenix has reviewed this complaint submitted by Mr [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] , MBA/HRM University of Phoenix Office of Dispute Management [redacted] [redacted] Mail S [redacted] Phone ###-###-#### Fax ###-###-#### email: [redacted]

Revdex.com Complaint ID# [redacted] Dear Ms [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

RE: Complaint # [redacted] [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Joel R [redacted] Dispute Management Administrator University of Phoenix Office of Dispute Management [redacted] Mail Stop [redacted] Phone: [redacted] *** [redacted] Joel.R***@phoenix.edu

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with that solution because at the time they claim I did not have aid although I have attached the financial aid letter that was initially sent to me from University of Phoenix that stated I DID have aidTwo weeks after receiving the financial aid award letter I received several emails stating that I had a balance for class which I found to be incorrect because I had financial aid to pay for that so there shouldn't have been a balance at allSo I contacted the school and I was told I didn't actually have financial aid even though I had an award letter to prove I didThey stated it was not on my account so at that point I had no other choice but to withdraw from school because I did not have the means to pay for itI was told because it was an error on their part I wouldn't have to pay for the classes and everything would be cleared outBut it wasn'tI have several emails to prove itI have already attached the financial aid award letter that was sent to meI will go back in and screen shot the emails that were sent where I was also told that I had aid a couple of weeks before class and then a couple weeks into class my aid was removedI shouldn't be forced to pay for your mistake Regards, [redacted]

No disrespect to you Ms [redacted] , but there is a confusion and a misunderstanding going on Let me help clarify some things to get the story more accurateIn your reply where you said, “The University can only hold an account for a limited amount of time and had to transfer your account to collections when payments were not received in a timely mannerAfter exhausting all avenues for collections, credit reporting is the final action applied to a student account.” I had not received anything notifying me that I owed any moneyIf anything I was talked down to with some disrespect when I made my choice to leave the University of PhoenixI don’t know what avenues were exhausted to get in contact with me because I had known I owed money I would have worked on a payment arrangement earlierAlso, once I knew I owed money I worked towards paying off what I owedAlso, why is it that when I made the payment arrangement with the collection agency I was told I would have the debt removed from my credit report once I paid off the debt in full with a letter stating that in writing included, but once I completed payment I have not received this letter? I don’t understand when I call the collection company whom your company sent this debt to the collection company says they do not have my account on file, and to call the University of Phoenix? But when I call the University of Phoenix I get told there’s nothing they can do, given a fake phone number, or told the department who can help doesn’t want to take my call Logically speaking do you think there’s something wrong with that? Yes, my account is settled financially, but it is not settled with the agreement made upon paying the debt offBeing honest with you it looks really odd that with an agreement made to have my debt removed from my credit report after payment is made, the payments were made successfully, and the account is still on my credit report which I'm getting the hardest time about getting an agreement to be honored

RE: Revdex.com Complaint # [redacted] Dear MsMosley, Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] University Relations Specialist University of Phoenix Office of Dispute Management [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Greetings Mrs Garcia, after research I found my student IRN which is [redacted] Thank you Regards, [redacted]

I have recently started attending UoP as of December of I first started the online classroom environment was simple and easy to useThey recently rolled me over into a new class room environment and it is beyond simple and complicatedIt came with help videos that I spent hours on trying to understandEvery single component of this class room is complicatedThe original one was simple and easy to useOn the UoP forums hundreds and hundreds of listed complaints are available to read about how terrible the new classroom isI asked my Academic advisor about the classroom if I could possibly revert to old format and I was simply told "Its here to stay"This is a poor business choice for a University, even a for-profit oneThe new format was to add a touch of social networking in and modernize the UIIt lacks practicality and is difficult to do everything from just reading assignments, to discussion postsUoP is terribly expensive and is no longer worth the time and energy spentI work fulltime and professionally, and UoP was recommend Ed to me so that I wouldn't have to considered reduced work or income Thank you for your time

RE: [redacted] – Ms [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

am a Registered Nurse with Bachelors degree in NursingI did enroll and matriculated in University of Phoenix to earn a MSN degree in Nursing EducationThe process of enrollment is seamless and federal financial aid is difficult due to a very low 14% student academic success rate in the University of Phoenix (***.gov, 2016)The enrollment advisor, financial advisor, and academic advisor are well-trained to draw interested student into a hole that the student would turn his lifetime decision to pursue education to a worst day everMy assumption from my experience and educated calculation(Please email me for more information) High volume of enrollees and low student academic success rate without the OFFICIAL FEDERAL STUDENT LOAN) are the mainframe to yield University incomeI strongly suggest to any interested student to be very careful on this University

We received notice of your inquiry on August 20, 2014, regarding your account with the University of PhoenixI would like to respond to your inquiry and provide clarification regarding the status of your accountI researched your account and found that you enrolled in August utilizing the Military Billing plan as your primary payment option and the Federal Financial Aid plan as your secondary option Your financial aid application was certified with an academic year of September 4, through July 30, 2013, and 12/credit split This means you were required to successfully complete credits to earn the first disbursement, and credits to complete the academic yearYour first disbursements $2,in [redacted] funds posted to your account in November You earned the credits required for the first disbursement period and continued into your second disbursementYour second disbursement of $2,in [redacted] funds posted to your account in April Additionally, payments from the military totaling $12,posted to your account between September and July 2013.University records reflect you successfully completed credits towards the second disbursement requirements before falling out of attendance for a period greater than the allowable daysThe University recorded your last date of attendance as May 4, The University was obligated to perform a Return of Title IV Funds calculation based on Federal Title IV guidelines The calculation is to determine the percentage of funds earned for the disbursement period, which is based on courses that were successfully completed and weeks of attendance Courses that are failed or courses which a student drops are not considered successfully completed coursesIt was determined you were eligible to retain 100% of the first disbursement in November and $1,of the [redacted] funds disbursed under the second disbursement in April However, the remaining $1,in [redacted] *** funds from April was required to be returned as it was considered unearnedThis created a balance owed on your student accountTuition and fees for your enrollment and attendance during the academic year totaled $12,Additionally, the University sent you credit balance refunds totaling $5,in [redacted] funds between December and April 2013, in anticipation of your completion of the academic year requirementsThe credit balance refunds for [redacted] were sent to you prior to you earning the fundsAs such, when you dropped without completing the credits required to earn the second disbursement, the University was required to send a portion of the funds back to Department of EducationSince the University had already sent the funds to you, the balance was created on your student account because you were no longer eligible to retain the full credit balance refund issued to you The shortfall and balance due on your account is $1,446.00, as itemized on the enclosed account historyThe campus attempted contacting you in an effort to resolve the balance owed However, the campus can hold accounts only for a limited timeAs you did not remit payment for the balance owed, the campus submitted your account to collections on February 10, 2014, for further collection effortsOn August 11, 2014, the University charged off the balance owed as non-collectableHowever, this action did not negate the balance owedThe campus maintains that all charges on your account are valid as attendance in class is voluntary and constitutes accepting the services provided and acceptance of the applicable fees You were provided with the academic and financial policies in the student catalog upon enrollmentYou were also provided with information regarding the costs of tuition upon enrollmentYou signed documents for your admissions to the University, which included acknowledgement of the hardware and software requirements for attendance, agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix You may request copies of your enrollment documentation by writing to the University Registrar at the University of Phoenix, Mail S [redacted] , [redacted] SRiverpoint Parkway, Phoenix, Arizona 85040.Based on our thorough review of your account we determined the balance owed of $1,is valid and correctIn your inquiry you stated your military deployment was the result of your withdrawalIn order for the University to include this information in the review of your account, you will need to submit supporting documentation regarding when your deployment startedOnce this documentation is received, we will re-review your account to include this informationOtherwise, if you would like to resolve this balance now please make payment via your student website, or you may contact [redacted] at ###-###-#### to discuss your payment optionsOnce the balance is paid in full your account will be returned to the campus from collections and the credit bureaus will be notified to update their records to reflect a paid charge offHowever, as the balance is valid, the information will remain on your credit report for the duration determined by the credit reporting agencyI hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Sincerely, [redacted] ***Executive Account AnalystUniversity of Phoenix

March 26, Mr [redacted] Littleton Dr, Concord, NC 28025, USRe: Student IRN [redacted] Dear Mr [redacted] :We received notice on March 19, of your complaint filed with the Revdex.com concerning your account with the University of Phoenix Online In response to your concerns, I would like to offer clarification on the status of your account and provide your official account history.I have researched your account and found you enrolled in June 2014, selecting [redacted] as your primary payment optionThe University was unable to facilitate certification of your Title IV loan request as you were no longer in attendance at the time that your funds were able to be awarded It is a requirement of the [redacted] that you must be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program in order to be eligible for any [redacted] *** As you were no longer eligible to receive the [redacted] that you had applied for, the cost of your attendance in two weeks of one class became due.The prorated tuition and fees for your enrollment and attendance in one class totaled $1,286.65, as itemized on the enclosed copy of your official account historyMr [redacted] , after completing a thorough review I find the balance of $1,to be valid and correctYour attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable feesYou were provided with the academic and financial policies in the student catalog and upon enrollmentYou were also provided with information regarding the costs of tuition upon enrollmentYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request copies of these and other enrollment documents through the University Services office at ###-###-####When campus representatives exhausted efforts to collect the balance due, the manager authorized the referral of your account to the [redacted] on October 1, As we find the balance valid, your account will remain with the designated collection agency until the remaining balance of $1,is rectified If you would like to remit payment now, please contact a collections representative at ###-###-####I hope you find this review informativeIf you have any further questions, please contact usSincerely, [redacted] Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Online cc: student fileMr [redacted] , Director of Finance

RE: Revdex.com Complaint # ID#: [redacted] Dear Ms [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,

RE: Complaint Number [redacted] size="+0">Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by T [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted]

July 19, [redacted] *** [redacted] **Lynnwood, WA 98037Dear [redacted] ***, IRN: [redacted] This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received July 11, regarding your account with University of Phoenix.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consentIf you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.We have researched the account and found you enrolled in the Associate of Arts Concentration in Information Technology/Networking degree program and began courses on December 29, You then enrolled in the Bachelor of Science in Information Technology Concentration in Information Systems Security degree program and began courses on April 5, According to the Student Financial Agreement on file you selected Financial Aid as the primary payment option and Cash as the secondary payment option.Your application for 2010/Financial Aid was certified with an Academic Year/Loan Period: April 5, to February 28, with a credit split of 9/This means you were required to successfully complete credits and meet the calendar and instructional week mid point of your loan period before becoming eligible for the second disbursement of financial aid fundsA total of credits are required to successfully complete the Academic Year/Loan Period.The first disbursement of financial aid funds released onto the student account on May 12, You earned six credits with the successful completion of the courses: BSA/(credits) which began on April 5, and BSA/(credits) which began on May 10, You earned a non-passing grade in the WEB/course which began on June 14, In the WEB/course which began July 19, you posted attendance up through week one of the required five weeksRecords show the appropriate drop adjustment of $1,was applied to this course per the institutional refund policy in the University CatalogYou earned three credits with the successful completion of the course WEB/which began on August 9, A tuition credit (AWTC) in the amount of $was applied to this course.It was determined you were overawarded and $in pell grant was returned to the payer on October 26, The second disbursement of financial aid funds released onto the student account on October 31, 2011.You earned three credits with the successful completion of the course WEB/which began on September 13, In the CMGT/course which began October 18, you posted attendance up through week three of the required five weeksRecords show the appropriate drop adjustment of $was applied to this course per the institutional refund policy in the University Catalog.You did not successfully complete the second disbursement periodYour last date of attendance was November 8, The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibilityIt was determined you completed 50% of the second disbursement period of the Academic Year/Loan Period requirementsThe University was required to return $1,of unearned funding to your lender on December 16, This created a shortfall in the amount due of $911.16.You returned to courses, you earned three credits with the successful completion of the course CMGT/which began on January 31, The returned financial aid was recovered and disbursed onto your account on February and 17, You completed the financial aid year, but course costs exceeded the credits on account leaving a balance of $2,482.16.Your application for 2011/Financial Aid was certified with an Academic Year/Loan Period: March 6, to December 4, with a credit split of 12/This means you were required to successfully complete credits and meet the calendar and instructional week mid point of your loan period before becoming eligible for the second disbursement of financial aid fundsA total of credits are required to successfully complete the Academic Year/Loan Period.The first disbursement of financial aid funds released onto the student account on April and 6, You earned six credits with the successful completion of the courses: DBM/(credits) which began on March 6, and POS/(credits) which began on April 10, 2012.You did not successfully complete the first disbursement periodYour last date of attendance was May 11, The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibilityIt was determined you completed 50% of the first disbursement period of the Academic Year/Loan Period requirementsThe University was required to return $3,of unearned funding to your lender on June 13, This created a shortfall in the amount due of $2,861.22.Please understand that your attendance in class is voluntary and constitutes your acceptance of the services provided and acceptance of the applicable feesYou had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of PhoenixYou may request copies of your enrollment documentation by calling the University Registrar at ###-###-####.The campus can only hold an account for a limited amount of timeThe account was transferred to collections on June 24, when payment was not receivedAfter exhausting all collection efforts, including outside agencies, the balance was charged off and credit reported on December 20, This caused your account to reflect a $balance on the enclosed itemized account history.We find the campus provided guidance consistent with the status of your account at the time of your inquiriesThe University has reviewed the validity of your debt and the documented efforts to collect prior to any consideration to report your account to the appropriate credit bureausThe results have confirmed the Universities actions and found that there is no violation of the Fair Credit Reporting Act, or the Fair Debt Collection Practices ActThe University is very aware of its requirements to stay in compliance with these laws and takes careful measures to ensure the accuracy of its reporting.The University maintains the current balance of $2,is valid and correctYour account will remain with a designated agency until paid in fullIf you would like to resolve the balance or discuss resolution options, please contact Financial Business and Consumer Solutions at ###-###-####We are unable to authorize release of your transcripts until the balance is paid.When your balance is paid in full, the appropriate credit agencies will be notified; however, the entry will remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies.We would also like to address the concerns you outlined regarding the Associate of Arts with a concentration in Information Technology/Networking (AAIT/N) degree program you completed with the University of PhoenixAs outlined in your grievance you state that the University never advised you that a criminal record would prohibit employment in the field of ITWe have reviewed your student record and research of the available information does not reveal that at any point you were provided or misleading information regarding the curriculum for the AAIT/N degree programAdditionally, records do not reflect that you were provided a guarantee of employment eligibility upon the completion of your degree program with the University of Phoenix.As further outlined in your grievance you expressed concerns regarding your ability to use your University of Phoenix degree to find employment within your chosen fieldWe regret that you have had a dissatisfying experience while applying for employment utilizing your University of Phoenix degreeHowever, due to many factors outside of the University’s control, University of Phoenix does not and has not at any time provided job placement guaranteesPlease be aware that the University cannot force an employer to hire our students.The University is responsible for program design and the academic integrity of that designA degree in any field indicates that the student has studied material that is relevant to the field of study, and that those materials are of sufficient rigor and focus to allow the student to succeed in that field.We understand your frustration with the responses from the employment market; however, employer requirements differ between states and entitiesAs such, students are responsible for considering their goals and electing the degree program they wish to pursueCampus representatives serve to assist students in degree selection process by responding to student questions, providing information and support in order for students to make an informed decisionTherefore, it is the responsibility of each student to conduct the necessary research, determine job requirements in their chosen field and contact the necessary departments or organizations they wish to work for in order to understand what credentials, certifications and requirements are needed for employment eligibilityAs a valued alumnus you continue to have access to a wealth of complimentary career resources provided by UOPXVia the below links you can find resume assistance, search for job openings that fit your skill set, and work with a career counselorWe would like to connect you with a certified career coach immediately, would you be interested in this? It would be complimentary, and via phone• Job Search tool - This link will take you to the new job feed that launched recently via eCampushttps://careers.phoenix.edu/job-search.htmlHere, you can search for jobs in specific areas and expand your search via keywords and areas of interestThe job feed hosts more than a million open positions and uses icons to denote employers that are partners of UOPX, and also those that offer tuition assistance.• Resume Builder – This link will take you to the resume builder that offers tips and tricks for building out a resume that stands out to employers: https://careers.phoenix.edu/resume-builder.htmlIf you decide to take advantage of the career coach assistance, you may want to use this tool first so you can bring an updated resume to your coaching session.Please note you may also visit our Career Services website which provides a suite of career tools and resources that offer guidance, workshops, events and engagement with advisors to link education to students’ careers of choicehttp://www.phoenix.edu/career-services.We hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Thank you,Crystal D***Executive Account AnalystUniversity of Phoenix cc: Student fileEnclosed: Student Account History; FERPA release

RE: Complaint ID # [redacted] The University of Phoenix has reviewed this complaint submitted by Mr [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by MsS [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted]

The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] , MBA/HRM University of Phoenix Office of Dispute Management [redacted] [redacted] ***Mail S [redacted] Phone [redacted] Fax [redacted] email: [redacted]

March 2, 2015Mr [redacted] [redacted] Los Angeles, CA RE: Student IRN: [redacted] Revdex.com (Revdex.com) InquiriesRevdex.com Complaint ID No.: [redacted] Dear Mr***: This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) concerning your student account with the University of Phoenix.In review of University records, we found that you re-enrolled at the Southern California Campus in the Master of Science in Counseling/ Marriage, Family, and Child Therapy (MSC/MFCT) degree program in December 2010, selecting the financial aid (Title IV Funding) plan as your primary payment option and the cash plan as your secondary payment optionYour 2014/financial aid application was last certified with an academic year/***n period of August 14, through October 1, 2015, and included a 12/credit splitThis means you were required to complete credits to earn the funds in the first disbursement period and then become eligible for the second disbursementAdditionally, you were required to earn credits to fulfill the academic year requirementsThe first disbursement of $10,in unsubsidized ***n posted to your account on September 2, Because the funds disbursed exceeded the anticipated fees for your attendance in the first disbursement period, the University released a credit balance refund of $2,to you on September 4, It is important to note that funds issued to the student as “excess” are not considered “earned” until all disbursement period requirements have been met Records indicate you have successfully completed [redacted] and received a non-passing grade in [redacted] The total cost of tuition and fees for attendance in these courses totaled $4,As of today, your account reflects a credit balance of $4,Please reference the following breakdown of your University account:Title IV ***n Funds Disbursed ($10,141.00)Total Credits ($10,141.00)Tuition/Fees $4,042.00Credit Balance Funds to Student $2,057.00Total Debits $6,099.00Account Balance ($4,042.00)Records reflect you were granted an approved [redacted] (***) from November 17, through February 10, You requested an [redacted] extension in January 2015; however, records indicate the extension request was denied because you had days remainingTherefore, you did not complete your first disbursement period requirements when you did not return once your approved [redacted] had expiredYour last date of recorded attendance was November 13, The University is obligated to perform a [redacted] ) calculation based on Federal Title IV guidelines once you were out of attendanceThe calculation serves to determine the percentage of funds earned for the disbursement period based on courses that were successfully completed and weeks of attendanceCourses from which a student withdraws or courses that are retaken or failed are not considered courses that were successfully completed[redacted] is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awardedDuring your enrollment with the University fees for your attendance are paid by [redacted] funds provided the credit requirements and instructional week’s midpoint of the academic year has been satisfiedFailure to meet the requirements established for the award year at the time of your withdrawal will result in unearned funds being returned to your lender after the [redacted] calculation is completedAs of today, you have completed out of your credits for this periodTherefore, the credit balance may no longer reflect on your account after the [redacted] calculation is completed, and may result in a balance due to the University for unpaid institutional chargesWe encourage you remain in contact with your finance advisor for further updates on your account once the [redacted] calculation is completed.Your attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable feesUpon enrollment, you were provided with the academic and financial policies in the student catalog, which included information regarding the costs of tuitionYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request copies of these and other enrollment documents through the Office of Admissions and Records at ###-###-#### Please note that according to the Student Financial Agreement you electronically signed/dated on December 28, 2010, you acknowledged your understanding that you are financially responsible for any and all charges incurred regardless of payment option chosenEnclosed you will find a copy of your e-signed/dated Student Financial Agreement and Enrollment Agreement The University recognizes the concerns you presented in your inquiry regarding your out-pocket-obligations in your [redacted] courseRecords indicate campus representatives discussed your selected payment plan of financial aid, disbursements, excess funds, your personal situation, your non-passing grade, your out-of-pocket obligations, return to lender, recovery of financial aid funds, and payment arrangements from August 6, through January 2, via phone and/or emailMr***, we appreciate you taking the time to address your concerns and we empathize with the personal situation you encountered during your enrollment in [redacted] As such, we have opted to waive the institutional charges in the retake of your [redacted] course as a one-time customer courtesyPlease feel free to contact Director of Finance and Student Services Mr [redacted] directly at ###-###-#### to further discuss your account and concerns.The University also recognizes yours concerns regarding accreditationThe goal of accreditation is to ensure that education provided by institutions of higher education meets acceptable levels of qualityUniversity of Phoenix is accredited by the [redacted] which is a member of the [redacted] University of Phoenix has been placed on Notice by the [redacted] Notice is a Commission sanction indicating that an institution is pursuing a course of action that, if continued, could lead it to be out of compliance with one or more Criteria for AccreditationAn institution on Notice remains accreditedAt the end of the notice period, the [redacted] may remove the sanction, place the institution on Probation if the identified concerns have not been addressed, or take other actionFor additional information visit ncahlc.org.In order for our campus to remain in compliance with [redacted] ( [redacted] ***) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached [redacted] Release Form and fax it to ###-###-####You may submit this form electronically through the student website as outlined in the following steps:• Login to eCampus: [redacted] • Click on the Program tab• Under Services, click on Request [redacted] Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.comPlease keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.The University strives to provide the best possible customer service and we regret that you did not receive the counseling you anticipatedWe hope you find this review informative regarding your account with the UniversityIf you have any further questions, please do not hesitate to contact us.Thank you, [redacted] Campus Complaint OfficerExecutive Relations DivisionUniversity of PhoenixCc: Student File [redacted] , Director of Finance and Student ServicesEnclosure