University of Phoenix

Thank you for bringing this matter to our attention.  Please be advised that we have responded to this student on several occasions.  We do not find any new information that would change our prior replies or position in this matter.
Kind regards,

maroon; font-family: Verdana,sans-serif;">Office of Dispute Management
University of Phoenix  |  Office of The President
phone: [redacted]|  fax: [redacted] |  email: [redacted]

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. [redacted],

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

University Relations Specialist

 

University of Phoenix

Office of Dispute Management 

4025 S. Riverpoint Parkway, Phoenix, AZ 85040

Mail Stop: CF-SX01

RE: Revdex.com Complaint # 9909436

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

[redacted]   *   [redacted]  *  [redacted]  *  [redacted] ** [redacted]

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. Mosley,

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release...

the results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best regards,

 

University Relations Specialist

University of Phoenix  

Office of Dispute Management 

[redacted] 

[redacted] 

RE: Revdex.com Complaint ID# [redacted]

Dear Ms. Mosley,

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best

regards,

 

[redacted]  

[redacted] 

[redacted] 

[redacted] 

Please be advised Ms. [redacted] submitted more than one complaint through more than one entity.  I regret we were unable to respond within the allotted timeframe provided by the Revdex.com; however, we wanted to ensure we completed the necessary research to respond to the complainant appropriately.

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The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. 

If you need additional details that will enable you to close this issue, please contact the complainant. 

Kind regards,

 

 

[redacted]  

[redacted] 

[redacted] 

[redacted] 

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. [redacted],

 

Thank you for your message. The University of Phoenix has reviewed this complaint. Please note a response was not issued to the complainant as she requested no further contact. In addition, we have not...

received the complainant’s completed FERPA Release form.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

Dispute Operations & Title IX Administrator

 

University of Phoenix  

Office of Dispute Management 

Mailstop: CF-S907

Phone: ###-###-####  Fax: ###-###-#### 

RE: Revdex.com Complaint # [redacted] Dear [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]8 Dear Ms. [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,  Star C[redacted]ODM University Account Analyst

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via email. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

[redacted] 

The University of Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant.

 

Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written...

authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

[redacted], MBA/HRM

 

Universityof Phoenix

Office of Dispute Management 

[redacted]0

Mail Stop:  [redacted]

Phone  ###-###-####  Fax  ###-###-####

email: [redacted]

RE: [redacted]

 

The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.

 

Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant

without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

[redacted], MBA/HRM

 

University of Phoenix

Office of Dispute Management 

4025 S. Riverpoint Parkway, Phoenix, AZ 85040

Mail Stop:  CF-S907

Phone ###-###-####  Fax  ###-###-####

email: [redacted]

Good morning, RE: [redacted] – Ms. [redacted] The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.  Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards, [redacted], MBA/HRM  University of Phoenix Office of Dispute Management  [redacted], Phoenix, AZ [redacted]Mail Stop:  [redacted]Phone  ###-###-####  Fax  ###-###-####email:  [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms. Garcia, Thank you for your follow-up message. The University of Phoenix has reviewed the complainant’s additional concerns and responded directly to the complainant via USPS mail. Please note the [redacted] we received from the student...

is incorrect as the student did not list their IRN.  Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant.

RE: Revdex.com Complaint # ID#: [redacted]

Dear Ms. [redacted]

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com complaint

10pt">ID#: [redacted]

Hello,

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best regards,

RE: Complaint # 11630344 Ms. [redacted]
...

 
 
Dear Ms. Rodesno:
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 

[redacted]

November 11, 2014 Office of the Arizona Attorney General Consumer Information and Complaints[redacted]Phoenix, AZ 85007Re:  [redacted] L [redacted]Student [redacted]To Whom It May Concern:We received notice on November 5, 2014 of your inquiry concerning Ms. [redacted]’s experience with the University of Phoenix Online. We appreciate you taking time to present your concerns. After completing a thorough review, I find that Ms. [redacted] enrolled in the Graduate Mediation Certificate (G-MDT) program at the University of Phoenix Online in June 2014, selecting Financial Aid as her primary payment option. Her application was last certified for the academic year of June 10, 2014 through May 26, 2015 and a 6/6 credit split. This means she was required to earn 6 credits to become eligible for the second disbursement, and she was required to earn 12 credits to fulfill the academic year. The first disbursement of $7,033.00 in unsubsidized funds posted to her account on August 2, 2014.   The adjusted tuition and fees for her attendance in her first two classes with all eligible discounts applied totaled $1,172.50.  Additionally, because the funds disbursed exceeded the anticipated fees for her attendance in the first disbursement period, the University released a refund to her for $5,860.50 on August 8, 2014.  Records reflect this refund cleared her account on August 11, 2014, respectively.  As a result, her account reflected a $0.00 balance upon the completion of her first disbursement 6 credit obligation.Upon further review, University records indicate that Ms. [redacted] completed the 6 credit requirement of her first disbursement period on September 8, 2014.  Her second disbursement of [redacted] has been scheduled to disburse to her account, however is currently on hold due to a pricing dispute that she has initiated with her campus representatives, regarding the cost of attendance for the second half of her GMDT certificate program.  University records reflect that the cost of attendance in the Graduate Mediation Certificate (G-MDT) program was increased on July 1, 2014.  Due to the timing of her attendance in this program, her account experienced an increase in the cost per credit hour for all subsequent classes scheduled after this date.  Upon review of the pricing dispute that Ms. [redacted] initiated with her campus representatives, the University agreed to honor the cost per credit hour that she received at the start of her program, and has adjusted the cost of her attendance in the remainder of her program accordingly.  Due to the reduced cost of attendance in her program, the University may be obligated to return a portion of her previously certified Title IV funds to her lender as they may be considered unearned.  Once the revaluation process for these funds has been completed, all eligible second disbursement funds will be released to her account.  We would encourage Ms. [redacted] to continue to work closely with her campus representatives, as they will have the most up to date information regarding her account.  All eligible adjustments have been made to address the concerns of her complaint, and once the re-evaluation of her second disbursement funds has been completed, all funds in excess of the cost of her attendance in her remaining two classes will be returned to her.Although each student experiences many different situations, the University strives to provide the best possible service to all present, alumni, and prospective students. In a continuing effort to improve the quality of education and service we provide our students, we value her feedback. If you have any further questions, please feel free to contact us. Sincerely,[redacted]Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Onlinecc: student file
Ms. [redacted], Director of Finance

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]Dear Ms. Rodesno,The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands.

Best regards,