University of Phoenix

RE: Revdex.com Complaint # [redacted]
Dear Ms. [redacted],
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

From: [redacted]
Sent: Wednesday, March 12, 2014 9:40 AM
To: Alexandria Nock ([redacted]
Subject: RE: Revdex.com Complaint # [redacted]
 
RE: Revdex.com Complaint # [redacted]
Hi Alexandria,
 
I am in receipt of Mr. [redacted]’s completed FERPA Release form. Please note a response was not issued to the student as he requested we cease further commutation. However, per Mr. [redacted] cease & desist request, we updated our records to ensure he does not receive contact from the University.
Best regards,
 
 
[redacted]
University Relations Specialist
 
University of Phoenix
Office of Dispute Management 
[redacted]
[redacted]
[redacted]  *  [redacted] 
[redacted]

I am a formal student of Axia College of University of Phoenix/Apollo Group; start date Dec 2008 to March 2011. I obtained an AA in health care Admin/Pharmacy Practice, because Alison Voltmer; academic counselor assured me that my college would be paid for by a Pell Grant due to my Status, I would be able to take the PTCE, job placement, and I would be able to transfer my credits to a school with a PharmD program. I was deceived in this matter, only to accrue an estimate of $86,000 worth of tuition after was is said and done including 6% interest, without a job for a while in this field, a worthless 6 ½ year education just to be a pharmacy technician. Along with that; I am 33 years old and unable to buy house due to this debt nor will I ever be able to obtain a career as a pharmacist as I have dreamed to be without financial help. This was my goal for my family and me to better our future. Per the State Board of Pharmacy; the degree I obtained through this school to become a pharmacy Technician was incorrect. I had to go back to school in 2011 to 2014 to finally become a CPHT, but Now I am in debt, I am not a pharmacists, I can’t buy a house due to False hopes by Axia College. This school should be shut down for destroying people’s life like mine and destroying my life and future, as well as, my children’s future and investments.

RE: Complaint Number [redacted] Thank you for your...

follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. S[redacted] and responded directly to the complainant.   Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,     Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted]

RE: Revdex.com Complaint # [redacted]
size="3"> 
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

RE: [redacted]The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required...

written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted] Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted] [redacted]Mail Stop:  CF-S907Phone  [redacted]  Fax  [redacted]email:  [redacted]

Thank you for your follow-up message. The University of...

Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.  
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant.
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop:  [redacted]
Phone  [redacted]  [redacted]  [redacted]
[redacted]  [redacted]

RE: [redacted] Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Complaint #[redacted]  Antonio [redacted]
...

 
 
Dear Ms. Rodesno:
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop: [redacted]
Phone:  [redacted] Fax:  [redacted]
Joel.R[redacted]

Hello and thank you for providing us with another opportunity to review [redacted]s concerns.
We are in receipt of her additional comments and have not received any information that would change our prior position.
Please be advised that the student has exhausted all levels of appeal.
 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop:  [redacted]
Phone  [redacted]  Fax  [redacted]
email:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The university of Phoenix increased the cost of the courses in my graduate certificate program from $810 to $2200 - a nearly 200% increase. I started the program in June 2014 and took each of the 4 courses consecutively. I was not notified of the price increase until October, as I was finishing the 3rd of the 4 courses required for the certificate program. I said I would in no way consent to $2200 per course.Without my consent, they proceeded to report to the Department of Education that they were providing me (and the other students in the program) with several thousand dollars in "assistance" - the difference between the original cost of the courses and their new inflated cost. The Cost of Attendance (COA) on my July award letter was about $15,000, the COA on my November award letter reflecting their new rates is nearly $76,000 (see attachments). This is for a 4 course online certificate program. The University of Phoenix appears to be fraudulently reporting a significant amount of student "assistance" to the Department of Education and engaging in some very creative bookkeeping. 
Regards,
[redacted]

I attended the University of Phoenix back in 2007 and when I first started getting everything in order I was told that I could apply for financial aid, but that it would not cover all the cost. I was told that I needed to take out student loans even though a typical semester consist of 4 courses. The Associates program has a total of 8 courses a yeah and somehow financial aid was not going to cover the expense. I asked my financial counselor why I needed student loans and he told me that it would be free money since I was not working at the time. This school preys on unemployed students and even more so if your a veteran. I am now stuck with $51,000 in student loans that I never needed in the first place! When I enrolled in my bachelor's program I told them I have the post 9-11 GI Bill and the guy I spoke to insisted that I get student loans. I honestly think that this school gets some kind of kick backs on the amount of student loans they process. If your a veteran what ever you do don't fall for the student loan scam, you don't need them!

The quality of the education that this school offers is worrisome. I believe that you can get a good education from this school if you, as a student, set out to do so. However, many of the classes I have taken here in the past three years allows students to pass classes with minimal effort. The group projects are a nightmare because the other students often do not care about their grades and the instructors will not grade projects individually unless the other team members contribute absolutely nothing. Often times I would find myself up until the deadline for team assignments trying to do my team members sections just to save my own grade. Unfortunately, the quality of the courses offered at university of phoenix are not the only issue. The academic and financial advisors are very unprofessional and do not seem to care about addressing student concerns. My current financial advisor has asked for an out of pocket payment and refuses to even acknowledge my questions about my loan options on at least three different occasions. My academic advisor also refuses to address the problem. The only options I am given are to pay the whole sum of money or to give them my credit card number and be charged the cost plus over 50% interest. I understand and accept the fact that I will have to make out of pocket payments, but I will probably end up transferring to a different school that is worth the financial setback.

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted]
 
[redacted] 
[redacted]

Dear [redacted], The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands. As we are in receipt of the student’s completed [redacted] release form, a copy of the response has been emailed to you today.   Best regards,

RE: [redacted]
 
The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant
without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted], MBA/HRM
 
University of Phoenix
Office of Dispute Management 
4025 S. Riverpoint Parkway, Phoenix, AZ 85040
Mail Stop:  CF-S907
Phone ###-###-####  Fax  ###-###-####
email: [redacted]

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. [redacted],
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot...

release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
Office of Dispute Management
 
University of Phoenix
[redacted] 
Mail Stop:  [redacted]
Phone ###-###-####  |  fax ###-###-####
email [redacted]

July 19, 2016[redacted] [redacted]Lynnwood, WA 98037Dear [redacted], IRN: [redacted]This letter is in response to the complaint you filed with the Revdex.com (Revdex.com)...

received July 11, 2016 regarding your account with University of Phoenix.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####. If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.We have researched the account and found you enrolled in the Associate of Arts Concentration in Information Technology/Networking degree program and began courses on December 29, 2008. You then enrolled in the Bachelor of Science in Information Technology Concentration in Information Systems Security degree program and began courses on April 5, 2011. According to the Student Financial Agreement on file you selected Financial Aid as the primary payment option and Cash as the secondary payment option.Your application for 2010/2011 Financial Aid was certified with an Academic Year/Loan Period: April 5, 2011 to February 28, 2012 with a credit split of 9/6. This means you were required to successfully complete 9 credits and meet the calendar and instructional week mid point of your loan period before becoming eligible for the second disbursement of financial aid funds. A total of 15 credits are required to successfully complete the Academic Year/Loan Period.The first disbursement of financial aid funds released onto the student account on May 12, 2011. You earned six credits with the successful completion of the courses: BSA/310 (3 credits) which began on April 5, 2011 and BSA/375 (3 credits) which began on May 10, 2011. You earned a non-passing grade in the WEB/236 course which began on June 14, 2011. In the WEB/237 course which began July 19, 2011 you posted attendance up through week one of the required five weeks. Records show the appropriate drop adjustment of $1,368.00 was applied to this course per the institutional refund policy in the University Catalog. You earned three credits with the successful completion of the course WEB/236 which began on August 9, 2011. A tuition credit (AWTC) in the amount of $342.00 was applied to this course.It was determined you were overawarded and $73.00 in pell grant was returned to the payer on October 26, 2011. The second disbursement of financial aid funds released onto the student account on October 31, 2011.You earned three credits with the successful completion of the course WEB/237 which began on September 13, 2011. In the CMGT/410 course which began October 18, 2011 you posted attendance up through week three of the required five weeks. Records show the appropriate drop adjustment of $684.00 was applied to this course per the institutional refund policy in the University Catalog.You did not successfully complete the second disbursement period. Your last date of attendance was November 8, 2011. The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. It was determined you completed 50% of the second disbursement period of the Academic Year/Loan Period requirements. The University was required to return $1,762.00 of unearned funding to your lender on December 16, 2011. This created a shortfall in the amount due of $911.16.You returned to courses, you earned three credits with the successful completion of the course CMGT/410 which began on January 31, 2012. The returned financial aid was recovered and disbursed onto your account on February 16 and 17, 2012. You completed the financial aid year, but course costs exceeded the credits on account leaving a balance of $2,482.16.Your application for 2011/2012 Financial Aid was certified with an Academic Year/Loan Period: March 6, 2012 to December 4, 2012 with a credit split of 12/12. This means you were required to successfully complete 12 credits and meet the calendar and instructional week mid point of your loan period before becoming eligible for the second disbursement of financial aid funds. A total of 24 credits are required to successfully complete the Academic Year/Loan Period.The first disbursement of financial aid funds released onto the student account on April 5 and 6, 2012. You earned six credits with the successful completion of the courses: DBM/380 (3 credits) which began on March 6, 2012 and POS/410 (3 credits) which began on April 10, 2012.You did not successfully complete the first disbursement period. Your last date of attendance was May 11, 2012. The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. It was determined you completed 50% of the first disbursement period of the Academic Year/Loan Period requirements. The University was required to return $3,249.00 of unearned funding to your lender on June 13, 2012. This created a shortfall in the amount due of $2,861.22.Please understand that your attendance in class is voluntary and constitutes your acceptance of the services provided and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix. You may request copies of your enrollment documentation by calling the University Registrar at ###-###-####.The campus can only hold an account for a limited amount of time. The account was transferred to collections on June 24, 2012 when payment was not received. After exhausting all collection efforts, including outside agencies, the balance was charged off and credit reported on December 20, 2012. This caused your account to reflect a $0.00 balance on the enclosed itemized account history.We find the campus provided guidance consistent with the status of your account at the time of your inquiries. The University has reviewed the validity of your debt and the documented efforts to collect prior to any consideration to report your account to the appropriate credit bureaus. The results have confirmed the Universities actions and found that there is no violation of the Fair Credit Reporting Act, or the Fair Debt Collection Practices Act. The University is very aware of its requirements to stay in compliance with these laws and takes careful measures to ensure the accuracy of its reporting.The University maintains the current balance of $2,861.22 is valid and correct. Your account will remain with a designated agency until paid in full. If you would like to resolve the balance or discuss resolution options, please contact Financial Business and Consumer Solutions at ###-###-####. We are unable to authorize release of your transcripts until the balance is paid.When your balance is paid in full, the appropriate credit agencies will be notified; however, the entry will remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies.We would also like to address the concerns you outlined regarding the Associate of Arts with a concentration in Information Technology/Networking (AAIT/N) degree program you completed with the University of Phoenix. As outlined in your grievance you state that the University never advised you that a criminal record would prohibit employment in the field of IT. We have reviewed your student record and research of the available information does not reveal that at any point you were provided false or misleading information regarding the curriculum for the AAIT/N degree program. Additionally, records do not reflect that you were provided a guarantee of employment eligibility upon the completion of your degree program with the University of Phoenix.As further outlined in your grievance you expressed concerns regarding your ability to use your University of Phoenix degree to find employment within your chosen field. We regret that you have had a dissatisfying experience while applying for employment utilizing your University of Phoenix degree. However, due to many factors outside of the University’s control, University of Phoenix does not and has not at any time provided job placement guarantees. Please be aware that the University cannot force an employer to hire our students.The University is responsible for program design and the academic integrity of that design. A degree in any field indicates that the student has studied material that is relevant to the field of study, and that those materials are of sufficient rigor and focus to allow the student to succeed in that field.We understand your frustration with the responses from the employment market; however, employer requirements differ between states and entities. As such, students are responsible for considering their goals and electing the degree program they wish to pursue. Campus representatives serve to assist students in degree selection process by responding to student questions, providing information and support in order for students to make an informed decision. Therefore, it is the responsibility of each student to conduct the necessary research, determine job requirements in their chosen field and contact the necessary departments or organizations they wish to work for in order to understand what credentials, certifications and requirements are needed for employment eligibility. As a valued alumnus you continue to have access to a wealth of complimentary career resources provided by UOPX. Via the below links you can find resume assistance, search for job openings that fit your skill set, and work with a career counselor. We would like to connect you with a certified career coach immediately, would you be interested in this? It would be complimentary, and via phone. • Job Search tool - This link will take you to the new job feed that launched recently via eCampus. https://careers.phoenix.edu/job-search.html. Here, you can search for jobs in specific areas and expand your search via keywords and areas of interest. The job feed hosts more than a million open positions and uses icons to denote employers that are partners of UOPX, and also those that offer tuition assistance.• Resume Builder – This link will take you to the resume builder that offers tips and tricks for building out a resume that stands out to employers: https://careers.phoenix.edu/resume-builder.html. If you decide to take advantage of the career coach assistance, you may want to use this tool first so you can bring an updated resume to your coaching session.Please note you may also visit our Career Services website which provides a suite of career tools and resources that offer guidance, workshops, events and engagement with advisors to link education to students’ careers of choice. http://www.phoenix.edu/career-services.We hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.Thank you,Crystal D[redacted]Executive Account AnalystUniversity of Phoenix cc: Student fileEnclosed: Student Account History; FERPA release

Horrible experience. I started classes in June 2016 and was assured everything was ok to go in regards to my financial aid. I submitted everything right away and more for verification. They could not have possibly needed anything else. It is now November and still no aid after months and months of requesting updates. Everything I question anything they have to submit a ticket which can take a month to answer. Now I have a message saying I missed the pell grant deadline. This is because my school has dragged their feed and used excused of being busy and understaffed. If I could do things over I would go anywhere but here.

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,