University of Phoenix

RE: Revdex.com Complaint # [redacted]

Dear Ms. Mosley,

Thank you for your follow-up message.

The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix...

cannot release the results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please

contact the complainant.

Best regards,

[redacted]  

[redacted] 

[redacted] 

[redacted] 

RE: Revdex.com Complaint # [redacted]

Dear Ms. Mosley,

Thank you for your follow-up message.

The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of...

Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best regards,

[redacted]  

[redacted] 

[redacted] 

[redacted] 

RE: Revdex.com Complaint # [redacted] Dear [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]

 

 

Dear Ms. [redacted],

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix...

cannot release the results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

RE: [redacted] Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

January 8, 2015[redacted]

Revdex.com Complaint ID# [redacted]IRN:  [redacted]Dear [redacted]:This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) received November 5, 2014 regarding your account with the University of Phoenix.  In response to your concerns, I would like to offer clarification on the status of your account and provide your official account history.According to your correspondence, you indicated you were enrolled in the wrong program.  I have researched your account and found you enrolled May 2011 in the Associate of Arts Concentration in Foundations of Business program with the University of Phoenix.  You signed the enrollment agreement which you acknowledged the receipt of the student catalog, the selected program, and the required classes.  On June 1, 2011, you expressed your intent to change your program.  As specified in the student catalog, students who change programs must sign a new enrollment and/or disclosure agreement.  You were advised of this policy and an enrollment agreement was emailed to you.  The discussion regarding your desire to change programs was also addressed on September 11, 2012.  You were provided information regarding the available programs at the University via email.  On November 30, 2012, you decided to change your program to Human Services Management and an enrollment agreement was emailed to you.  Unfortunately, the University never received a sign and dated enrollment agreement for official admissions and enrollment into the Human Services Management program.  As a result, you were ineligible to change your program and you remained enrolled in the Associate of Arts Concentration in Foundations of Business program.In regards to your concerns relating to the completion of math coursework, placement of the coursework on each individual students schedule is determined by the specific program requirements, prerequisite requirements and course availability. As reflected on the enrollment agreement, six credits of math are a requirement for all undergraduate students.According to the Student Financial Agreement, you selected Financial Aid Plan as your primary payment option and Cash Plan as your secondary payment option.  The 2011-2012 financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: July 18, 2011You received the following disbursement of financial aid funding:Date Type Amount7/22/2011 [redacted] Grant Disbursement ($2,775.00)8/19/2011 Subsidized Loan Disbursement ($1,742.00)8/19/2011 Unsubsidized Loan Disbursement ($498.00)12/12/2011 Unsubsidized Loan Disbursement ($498.00)Total: ($5,513.00)As the disbursement amount exceeded the projected cost of tuition and fees for the disbursement period, you were issued credit balance funds in the amount of $115.00 on August 23, 2011 in anticipation of completion of the Title IV requirements. The University’s records indicate you completed or attempted to complete the following courses under the Academic Year/Loan Period:Course Number Start Date End Date Grade Earned Y/NGEN/105 7/18/2011 9/18/2011 YETH/125 7/18/2011 9/18/2011 YBEH/225 9/19/2011 11/20/2011 YCOM/220 9/19/2011 11/20/2011 NCOM/220 11/21/2011 2/5/2012 NCOM/220 1/23/2012 3/25/2012 YThe total tuition and fees you accrued was in the amount of $5,398.00.  Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on your student website.  Following, the 2012-2013 financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: January 7, 2013You were certified with a credit split of 12/12. This means you were required to successfully complete 12 credits and meet the calendar and instructional week midpoint of your loan period before becoming eligible for the second disbursement of financial aid funds.You received the following disbursement of financial aid funding:Date Type Amount2/26/2013 [redacted] Grant Disbursement ($2,775.00)3/5/2013 Subsidized Loan Disbursement ($1,733.00)3/5/2013 Unsubsidized Loan Disbursement ($2,858.00)10/14/2013 Subsidized Loan Disbursement ($1,733.00)10/14/2013 Unsubsidized Loan Disbursement ($2,857.00)10/28/2013 [redacted] Grant Disbursement ($2,048.00)Total: ($14,004.00)As the disbursement amount exceeded the projected cost of tuition and fees for the disbursement period, you were issued credit balance funds in the amount of $2,266.00 on March 8, 2013 and $1,538.00 on October 31, 2013 in anticipation of completion of the Title IV requirements. You completed the following courses under the Academic Year/Loan Period:Course Number Start Date End Date Grade Earned Y/NCOM/220 1/7/2013 3/10/2013 YSCI/275 3/11/2013 5/12/2013 YCRT/205 5/13/2013 7/14/2013 YSCI/241 7/22/2013 9/22/2013 YXECO/212 10/7/2013 12/8/2013 YXMGT/216 12/9/2013 2/23/2014 YIT/205 2/24/2014 4/27/2014 YHUM/130 4/28/2014 6/29/2014 YMAT/116 6/30/2014 8/31/2014 NThe total tuition and fees you accrued was in the amount of $11,475.00.  Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on your student website.  Subsequently, the 2014-2015 financial aid application was certified with an Academic Year/Loan Period:• Loan Period Start Date: June 30, 2014You received a disbursement of Pell Grant funding in the amount of $2,149.00 on July 14, 2014.  However, you did not successfully complete the prior Academic Year/Loan Period as you received a non-passing grade in HUM/130.  Additionally, you were withdrawn from MAT/116 as you did not maintain the attendance requirements as outlined in the University Catalog.  As a result, you were not eligible for the 2014-2015 financial aid funding.  The University was required to return the unearned Pell Grant funding in the amount of $2,149.00 to the program.  Additionally, the remaining financial aid funds was cancelled with the lender.  You had a remaining balance due in the amount of $1,275.00.  The enclosed Student Account History provides details of your charges and payments including: financial aid and returns of financial aid funds. The University can only hold an account for a limited amount of time and had to transfer your account to collections when payments were not received in a timely manner. The University reserves the right to apply its standard procedures to collect the balance due on your account. After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account. Unfortunately, your concerns did not provide me appropriate documentation for verification of your claims. After completing a review of your account, records indicate you received educational services and support throughout your degree program. University representatives serve to assist students by providing advisement and support in order for students to make informed decisions.  Your attendance in class is voluntary and constitutes accepting the services provided, and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix.  You may request copies of these and other enrollment documents by calling [redacted].If you would like to resolve the valid balance of $1,275.00, please contact Financial Management Services at [redacted] to make payment. When your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated.  In order for our campus to remain in compliance with [redacted] (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached [redacted] Release Form and fax it to 602-626-2038.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus:  https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request [redacted] Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.Sincerely,[redacted]Executive Account AnalystUniversity of Phoenix cc: Student file; [redacted], Associate Director of Finance; Financial Management Services

RE: Revdex.com Complaint

10pt">ID#: [redacted]

Hello,

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best regards,

Thank you for forwarding this students comments for our review.
We responded directly to the complainant on 09/13/16 and provided details on how to complete the [redacted] release.
Once received, we will forward a copy of the response that was sent.
 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]

RE: Complaint # [redacted]

0pt;"> 
 
Dear Ms. Rodesno:
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 

Mail Stop: [redacted]
Phone:  [redacted] Fax:  [redacted]
Joel.R[redacted]

RE: Revdex.com Complaint # [redacted]

 

Dear [redacted],

 

The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands.

 

Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

Dear Ms. [redacted]: We received notice on October 22, 2014 of your complaint flied with the Revdex.com concerning your account with the University of Phoenix Online. In order for our campus to remain in compliance with [redacted])...

regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to disclose the results of our review to the Revdex.com, please complete the attached [redacted] Release Form and fax It to ###-###-####. If you stili have access to your student website, you can submit this form electronically as outlined in the following steps: • Click on the Program tab • Under Services, click on Request [redacted] Release and follow the Instructions  Once received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. After completing a thorough review, Ifind that you enrolled in the Graduate Mediation Certificate program at the University of Phoenix Online in June 2014, selecting Financial Aid as your primary payment option. Your application was last certified for the academic year of June 10, 2014 through May 26, 2015 and a 6/6 credit split. This means you were required to earn 6 credits to become eligible for the second disbursement, and you were required to earn 12 credits to fulfill the academic year. The first disbursement of $7,033.00 In unsubsldlzed funds posted to your account on August 2, 2014. The adjusted tuition and fees for your attendance In your first two classes with all eligible discounts applied totaled $1,172.50. Additionally, because the funds disbursed exceeded the anticipated fees for your attendance in the first disbursement period, the university released a refund to you for $5,860.50 on August 8, 2014. Records reflect this refund cleared your account on August 11, 2014, respectively. As a result, your account reflected a $0.00 billa nee upon the completion of your first disbursement 6 credit obligation. Upon further review, University records Indicate that you completed the 6 credit requirement of your first disbursement period on September 8, 2014. Your second disbursement of [redacted] has been scheduled to disburse to your account, however Is currently on hold due to a pricing dispute that you have Initiated with your campus representatives, regarding the cost of attendance for the second half of your certificate program. University records reflect that you are currently in discussion with Ms. [redacted], Financial Services Manager. In your conversation with Ms. [redacted] on October 29,2014, she explained to you that the university acknowledged your concerns related to the current pricing your attendance In the certificate program, and proposed two solutions of which could be Implemented to accommodate your concerns. Based off of which solution you chose, this may affect your eligibility to retain the amount of funds previously certified for your attendance In this certificate program. As such, the University has placed the release of your second dlsburSllment of funds on hold so that your account may be certified accurately once your pricing dispute has been fully rllsolved. Ms. [redacted], we would encourage you to continue to work closely with Ms. [redacted], so that the University can resolve the concerns which you have presented to your satisfaction. Once resolution has been made, the University will review your account to ensure that you have been correctly certified for the funds needed for this program, based off of the adjusted pricing. At that time any funds that are determined to be In excess of the amount required for your attendance In the final 6 credits of your certificate program will be released to you. Although each student experiences many different situations, the University strives to provide the best possible service to all present, alumni, and prospective students. In a continuing effort to Improve the quality of education and service we provide our students, we value your feedback. Ihope you find this review Informative. If you have any further questions, please contact us.

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.  Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant...

without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards, [redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]Mail Stop:  [redacted]Phone  [redacted]  Fax  [redacted]email: [redacted].[redacted]

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release...

the results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

University Relations Specialist

 

University of Phoenix

Office of Dispute Management 

RE: Complaint ID # [redacted] – Mr. [redacted]

The University of Phoenix has reviewed this complaint and responded directly to the complainant.

Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

Best regards,

[redacted], MBA/HRM

University of Phoenix

Office of Dispute Management 

[redacted]

Mail Stop:  [redacted]

Phone  ###-###-####  Fax  ###-###-####

email:  [email protected]

RE: Revdex.com Complaint # [redacted] Hi [redacted],  I am in receipt of Mr. [redacted]’s complaint. Please note a response was not issued to the student as he requested we cease further commutation. However, per Mr. [redacted]'s cease & desist request, we updated our records to ensure he...

does not receive contact from the University. Best regards,

Thank you for providing us with the oportunity to review Mr. B[redacted] concerns.
 
We are currently conducting research to obtain his student file and will provide a timely response once we are able to retrieve that information.
 
Please be advised that this may...

exceed our customary five day response time, however, we will expeditiously on a reply. 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]

July 19, 2016[redacted]Lynnwood, WA 98037Dear [redacted], IRN: [redacted]This letter is in response to the complaint you filed with the Revdex.com (Revdex.com)...

received July 11, 2016 regarding your account with University of Phoenix.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####. If you still have access to your student website, you can submit this form electronically as outlined in the following steps:• Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx• Click on the Program tab• Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.We have researched the account and found you enrolled in the Associate of Arts Concentration in Information Technology/Networking degree program and began courses on December 29, 2008. You then enrolled in the Bachelor of Science in Information Technology Concentration in Information Systems Security degree program and began courses on April 5, 2011. According to the Student Financial Agreement on file you selected Financial Aid as the primary payment option and Cash as the secondary payment option.Your application for 2010/2011 Financial Aid was certified with an Academic Year/Loan Period: April 5, 2011 to February 28, 2012 with a credit split of 9/6. This means you were required to successfully complete 9 credits and meet the calendar and instructional week mid point of your loan period before becoming eligible for the second disbursement of financial aid funds. A total of 15 credits are required to successfully complete the Academic Year/Loan Period.The first disbursement of financial aid funds released onto the student account on May 12, 2011. You earned six credits with the successful completion of the courses: BSA/310 (3 credits) which began on April 5, 2011 and BSA/375 (3 credits) which began on May 10, 2011. You earned a non-passing grade in the WEB/236 course which began on June 14, 2011. In the WEB/237 course which began July 19, 2011 you posted attendance up through week one of the required five weeks. Records show the appropriate drop adjustment of $1,368.00 was applied to this course per the institutional refund policy in the University Catalog. You earned three credits with the successful completion of the course WEB/236 which began on August 9, 2011. A tuition credit (AWTC) in the amount of $342.00 was applied to this course.It was determined you were overawarded and $73.00 in pell grant was returned to the payer on October 26, 2011. The second disbursement of financial aid funds released onto the student account on October 31, 2011.You earned three credits with the successful completion of the course WEB/237 which began on September 13, 2011. In the CMGT/410 course which began October 18, 2011 you posted attendance up through week three of the required five weeks. Records show the appropriate drop adjustment of $684.00 was applied to this course per the institutional refund policy in the University Catalog.You did not successfully complete the second disbursement period. Your last date of attendance was November 8, 2011. The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. It was determined you completed 50% of the second disbursement period of the Academic Year/Loan Period requirements. The University was required to return $1,762.00 of unearned funding to your lender on December 16, 2011. This created a shortfall in the amount due of $911.16.You returned to courses, you earned three credits with the successful completion of the course CMGT/410 which began on January 31, 2012. The returned financial aid was recovered and disbursed onto your account on February 16 and 17, 2012. You completed the financial aid year, but course costs exceeded the credits on account leaving a balance of $2,482.16.Your application for 2011/2012 Financial Aid was certified with an Academic Year/Loan Period: March 6, 2012 to December 4, 2012 with a credit split of 12/12. This means you were required to successfully complete 12 credits and meet the calendar and instructional week mid point of your loan period before becoming eligible for the second disbursement of financial aid funds. A total of 24 credits are required to successfully complete the Academic Year/Loan Period.The first disbursement of financial aid funds released onto the student account on April 5 and 6, 2012. You earned six credits with the successful completion of the courses: DBM/380 (3 credits) which began on March 6, 2012 and POS/410 (3 credits) which began on April 10, 2012.You did not successfully complete the first disbursement period. Your last date of attendance was May 11, 2012. The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. It was determined you completed 50% of the first disbursement period of the Academic Year/Loan Period requirements. The University was required to return $3,249.00 of unearned funding to your lender on June 13, 2012. This created a shortfall in the amount due of $2,861.22.Please understand that your attendance in class is voluntary and constitutes your acceptance of the services provided and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix. You may request copies of your enrollment documentation by calling the University Registrar at ###-###-####.The campus can only hold an account for a limited amount of time. The account was transferred to collections on June 24, 2012 when payment was not received. After exhausting all collection efforts, including outside agencies, the balance was charged off and credit reported on December 20, 2012. This caused your account to reflect a $0.00 balance on the enclosed itemized account history.We find the campus provided guidance consistent with the status of your account at the time of your inquiries. The University has reviewed the validity of your debt and the documented efforts to collect prior to any consideration to report your account to the appropriate credit bureaus. The results have confirmed the Universities actions and found that there is no violation of the Fair Credit Reporting Act, or the Fair Debt Collection Practices Act. The University is very aware of its requirements to stay in compliance with these laws and takes careful measures to ensure the accuracy of its reporting.The University maintains the current balance of $2,861.22 is valid and correct. Your account will remain with a designated agency until paid in full. If you would like to resolve the balance or discuss resolution options, please contact Financial Business and Consumer Solutions at ###-###-####. We are unable to authorize release of your transcripts until the balance is paid.When your balance is paid in full, the appropriate credit agencies will be notified; however, the entry will remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies.We would also like to address the concerns you outlined regarding the Associate of Arts with a concentration in Information Technology/Networking (AAIT/N) degree program you completed with the University of Phoenix. As outlined in your grievance you state that the University never advised you that a criminal record would prohibit employment in the field of IT. We have reviewed your student record and research of the available information does not reveal that at any point you were provided false or misleading information regarding the curriculum for the AAIT/N degree program. Additionally, records do not reflect that you were provided a guarantee of employment eligibility upon the completion of your degree program with the University of Phoenix.As further outlined in your grievance you expressed concerns regarding your ability to use your University of Phoenix degree to find employment within your chosen field. We regret that you have had a dissatisfying experience while applying for employment utilizing your University of Phoenix degree. However, due to many factors outside of the University’s control, University of Phoenix does not and has not at any time provided job placement guarantees. Please be aware that the University cannot force an employer to hire our students.The University is responsible for program design and the academic integrity of that design. A degree in any field indicates that the student has studied material that is relevant to the field of study, and that those materials are of sufficient rigor and focus to allow the student to succeed in that field.We understand your frustration with the responses from the employment market; however, employer requirements differ between states and entities. As such, students are responsible for considering their goals and electing the degree program they wish to pursue. Campus representatives serve to assist students in degree selection process by responding to student questions, providing information and support in order for students to make an informed decision. Therefore, it is the responsibility of each student to conduct the necessary research, determine job requirements in their chosen field and contact the necessary departments or organizations they wish to work for in order to understand what credentials, certifications and requirements are needed for employment eligibility. As a valued alumnus you continue to have access to a wealth of complimentary career resources provided by UOPX. Via the below links you can find resume assistance, search for job openings that fit your skill set, and work with a career counselor. We would like to connect you with a certified career coach immediately, would you be interested in this? It would be complimentary, and via phone. • Job Search tool - This link will take you to the new job feed that launched recently via eCampus. https://careers.phoenix.edu/job-search.html. Here, you can search for jobs in specific areas and expand your search via keywords and areas of interest. The job feed hosts more than a million open positions and uses icons to denote employers that are partners of UOPX, and also those that offer tuition assistance.• Resume Builder – This link will take you to the resume builder that offers tips and tricks for building out a resume that stands out to employers: https://careers.phoenix.edu/resume-builder.html. If you decide to take advantage of the career coach assistance, you may want to use this tool first so you can bring an updated resume to your coaching session.Please note you may also visit our Career Services website which provides a suite of career tools and resources that offer guidance, workshops, events and engagement with advisors to link education to students’ careers of choice. http://www.phoenix.edu/career-services.We hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.Thank you,Crystal D[redacted]Executive Account AnalystUniversity of Phoenix cc: Student fileEnclosed: Student Account History; FERPA release

We have documented the signed FERPA and responded to the Revdex.com accordingly:
 
From: Tondra R[redacted] Sent: Friday, August 26, 2016 1:41 PMTo: [redacted]Subject: Email 1 of 2: FERPA received - [redacted]
 
Good afternoon, Karina.
 
We have received a signed FERPA from this student.
 
As such, we are attaching the response that was sent on 07/18/2016 (password to follow).
 
If you have any questions, please do not hesitate to contact me.
 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]
Phone  [redacted]  Fax  [redacted]
email:  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

March 26, 2015 Mr. [redacted]952 Littleton Dr, Concord, NC 28025, USRe:  Student IRN [redacted]Dear Mr. [redacted]:We received notice on March 19, 2015 of your complaint filed...

with the Revdex.com concerning your account with the University of Phoenix Online.  In response to your concerns, I would like to offer clarification on the status of your account and provide your official account history.I have researched your account and found you enrolled in June 2014, selecting [redacted] as your primary payment option. The University was unable to facilitate certification of your Title IV loan request as you were no longer in attendance at the time that your funds were able to be awarded.  It is a requirement of the [redacted] that you must be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program in order to be eligible for any [redacted].  As you were no longer eligible to receive the [redacted] that you had applied for, the cost of your attendance in two weeks of one class became due.The prorated tuition and fees for your enrollment and attendance in one class totaled $1,286.65, as itemized on the enclosed copy of your official account history. Mr. [redacted], after completing a thorough review I find the balance of $1,286.65 to be valid and correct. Your attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable fees. You were provided with the academic and financial policies in the student catalog and upon enrollment. You were also provided with information regarding the costs of tuition upon enrollment. You signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix. You may request copies of these and other enrollment documents through the University Services office at ###-###-####. When campus representatives exhausted efforts to collect the balance due, the manager authorized the referral of your account to the [redacted] on October 1, 2014.  As we find the balance valid, your account will remain with the designated collection agency until the remaining balance of $1,286.65 is rectified.  If you would like to remit payment now, please contact a collections representative at ###-###-####. I hope you find this review informative. If you have any further questions, please contact us. Sincerely,[redacted]Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Online cc: student fileMr. [redacted], Director of Finance