University of Phoenix

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted], Thank you for your follow-up message.The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted]University Relations Specialist University of Phoenix   Office of Dispute Management  [redacted], Phoenix, AZ 85040Mailstop: CF-SX01 Phone: ###-###-####  Fax: ###-###-####  [redacted]@phoenix.edu

I didn't receive anything from them .

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

[redacted] 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is nothing more than they told me the first time I filed a complaint with this. I believe they have purposefully kept me from completing the PhD program. If they do not help me in some way I will move forward with filing a complaint with the accrediting agency and obtain a lawyer. I invested too much in this program for them to treat me like this. I am a student and expect to get what I set out to complete. I did everything I was asked to do, plus some. I had more patience than most. I will not let this rest.

Regards,

RE: Complaint Number [redacted] Thank you for your follow-up message. The University of...

Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted] AZ 85040 Mail Stop:  CF-S907 Phone  [redacted]  Fax  [redacted] email:  Tondra.R[redacted]@phoenix.edu

RE: Revdex.com Complaint # [redacted]  Dear Ms. [redacted], Thank you for your follow-up message. As we are in receipt of the student’s completed FERPA release form, a copy of the response is below as requested.  Best regards, August...

19, 2015   [redacted]  RE: Student IRN: [redacted]Dear Ms. [redacted]: In response to your inquiry received through the Revdex.com (Revdex.com) on August 13, 2015, this letter serves to verify your prior attendance in classes in the AAFB degree program at the University of Phoenix.   In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will only be forwarded to the Revdex.com with your written consent. University records show that a signed/dated FERPA release form has been received from you requesting copy of this response to be issued to [redacted] of the Arizona Revdex.com via email. In accordance with this request, a copy of this letter will be forwarded to Ms. [redacted] of the Arizona Revdex.com.   This letter serves to verify that you originally enrolled at the University of Phoenix in your AAFB degree program in June of 2009. Research shows that when you began attending with the University, you opted to utilize Federal Title IV funding (financial aid) as your primary payment option. In order to utilize this option, each student is required to use the funds provided in an effort to complete the designated disbursement  period requirements (credits, weeks of instruction and calendar days) in order to “earn” said funds.   I have researched your account and found you had a balance due of $390.64 as of March 30, 2010 for unpaid tuition and fees from your attendance at the University at the time of your withdrawal. This balance is the direct result of four dropped courses, falling out of attendance without completing the disbursement (payment) period requirements thereby resulting in a return of all “unearned” funds to your lender, and failing to return excess funds that were not “earned” by your completion of payment period requirements.  Your most recent (2009/2010) application for Title IV (TIV) was certified with an Academic Year/Loan Period (AY/LP) of June 29, 2009 through May 24, 2010 on a 12/12 credit split. This meant you were required to successfully complete 12 credits and meet the calendar and instructional week mid point of your loan period to “earn” the funds awarded to you in the first disbursement period and before becoming eligible for the second disbursement. You were then required to successfully complete an additional 12 credits in order to “earn” the funds in your second disbursement.   University records show that you completed your first disbursement period by successfully completing your COM/140, GEN/105, COM/150, and CRT/205 courses. Research shows that you entered into your second disbursement period on November 02, 2009. Your first block (two courses attended concurrently) was not completed successfully (BUS/210 and COM/220). Research shows that you met attendance through the fifth week (out of nine) of attendance in each course prior to being automatically dropped from your BUS/210 course. Courses are automatically dropped when a student misses a cumulative total of three weeks (out of nine) of attendance.  Records show that you spoke with your graduation team on December 23, 2009 and advised that you had multiple personal issues outside the classroom that were preventing your successful completion of course requirements. Records show that you were advised that one additional week of missed attendance would result in your COM/220 being automatically dropped as well. Your financial representative issued a reminder that dropped courses and non-passing grades do not count towards successful course completion rates and that they increase the cost of attendance in a payment period due to the need for a required retake of any dropped or failed course. This information was originally explained prior to the start of your first courses at the University. The information is also found in the student catalog and posted in the classroom on the first day of each course. Records show that you acknowledged this information and requested to have the COM/220 course (start date 11/02/2009) dropped and to have both courses (BUS/210 and COM/220) rescheduled. This request was granted and your two courses were rescheduled to begin on December 28, 2009.  In an effort to assist you in your time of need, records show you were offered and awarded an “Authorized Withdrawal/Dropped Course Tuition Credit” (AWTC/DCR) to assist with the financial impact of your dropped courses. The waiver specified that in order for it to be utilized, you must begin a subsequent course no later than 59 days after the scheduled last date of the dropped course. If you then entered into a course in that time frame, the tuition credit would be applied to the retake, thereby reducing the amount owed by the amount you were charged in the first attempt, up to the cost of total course tuition.  Records show that you did not meet attendance in the first three weeks of your rescheduled courses (start date 12/28/2009), resulting in both courses being automatically dropped at the end of the third week with no financial obligations associated. As your dropped course tuition credit form was originally designated for a 12/28/2009 return date, you were required to complete a new form. Records show that you spoke with your graduation team on January 07, 2010 and requested to have your courses rescheduled as soon as possible. In accordance with this request, records show that you were rescheduled to begin your COM/220 and BUS/210 retake courses on January 18, 2010. Records show that you were informed that you would be required to submit an updated AWTC/DCR form to allow the dropped course tuition credit to be applied to the newly scheduled retakes. This signed/dated form was received on January 21, 2010 (copy enclosed) and immediately applied to your tuition/fees for the January 18, 2010 courses. This reduced your financial obligation by $1310.76 on your retake courses, thus negating the cost of the initially dropped attempts.  Because you had remained out of attendance for a period of 29+ days without an approved leave of absence, the University was required to review, recalculate, and return any “unearned” portions of financial aid awarded for your second disbursement. This resulted in a return of $3523.00. This return left you with a balance due to the University of $390.64 in tuition and fees no longer covered by returned funds.  Upon your return to attendance, the University processed a recovery of the funds returned to the lender. These funds ($3522.36 recovered) were placed on account on March 05, 2010. Unfortunately, you had already withdrawn from attendance in your courses and the University by this date. This left the University responsible to process a “Gross refund” of all recovered funds back to the lender. This second return to the lender resulted in your balance due of $390.64 being reinstated to your account. This balance was immediately considered delinquent and subject to collection activity. Your account history shows that you entered in the January 18, 2010 rescheduled courses as scheduled. Records show that you met attendance through the fourth week (out of nine) in both your BUS/210 and COM/220 retake attempts prior to being automatically dropped from both courses a second time for missing three cumulative weeks of attendance in each course. Because you attended the retake attempts for less weeks than the original attempts, your dropped course tuition credit covered the entire cost of prorated tuition and fees associated with the second attempt of each course.  University records show that you were charged with a violation of the student code of conduct on December 09, 2009 for plagiarism on your week 2 individual checkpoint assignment in your 11/02/2009/ BUS/210 course.  Records show that a charge notification letter was issued to you on December 09, 2009 advising that you had ten days to appeal the charges put forth. Failure to appeal would result in the charges being finalized and sanctions imposed. Records show that no response was received within the specified timeframe. Records show that you were contacted on February 04, 2010 and advised that no response had been received, thus determining that the charges were valid. You were offered a second opportunity to appeal the charges within 10 business days. An appeal was received from you and the appeal was reviewed by the Board of Appeals.  Unfortunately, records show that the sanctions imposed by the University of Phoenix Ethics Committee were upheld and you were notified via email on February 22, 2010 that you were now required to attend a workshop on plagiarism and pass a mastery test in order to have your sanctions lifted.  University records show that your graduation team spoke with you on more than one occasion regarding the need to complete the sanctions set forth by the charges as well as advising you of the financial obligation associate with non-passing or incomplete courses.  No response was received regarding the required sanctions associated with your 11/02/2009 BUS/210 course, and as a result, you were notified on February 11, 2011 that you were indefinitely placed on scholastic suspension until such time as all sanctions were complete and all appeals received, reviewed, and deemed complete by the academic review committee.  Records show that no response was received and the University issued the notification of your suspension. Again you were advised that you had ten business days to respond to the charges/suspension. Unfortunately, records show that these actions were not taken, resulting in your indefinite suspension from the University until such time as the sanctions have been met.  You were sent a final notification of this status on March 04, 2011.  Copies of your charge letter, reminder and final decision letter for the code of conduct violation have been included for your records and review. To date you are indefinitely suspended from the University until such time as all sanctions implemented have been completed.  Research shows that you attended a total of eight course attempts (3-credits each) in your most recent academic year/loan period. Research shows that at the time of your withdrawal, you had successfully completed your first disbursement period, thus earning 100% of the funds awarded in the first payment period. Records show that zero of the 12 credits required in your second disbursement period were completed.  Non-passing courses do not count towards credit requirements in a payment period and result in increased financial obligation as the student must provide funding for the retake required. As you had been issued all funds in excess of a single attempt at the 12 required credits, you were responsible for any balance resulting from your receipt of “unearned” excess funds and tuition and fees no longer covered by “unearned” financial aid once returned to the lender.  Records show that your graduation team made multiple efforts to contact you regarding your attendance, account balance, and intent but were unable to establish a plan for you to reenter your program in order to regain eligibility for the financial aid awarded to you.   The following is a breakdown of your tuition and fees associated with all courses attended in your Bachelors program. This reflects the true amount due for each course after all eligible adjustments, waivers or discounts were applied. Please note that students who receive “W”, “WF”, “F” and/or “I/F” grades are not considered to have successfully completed the course(s) but are still financially responsible for weeks attended. These courses are not calculated into the weeks and credits of the academic year.  CourseInvoice DaterECreditsTuitionResourceStatusAdjust by UOPGEN/1056/29/2009F3$975.00$0.00Pass-$70.36COM/1406/29/2009F3$975.00$0.00Pass-$...⇄ attend$0.00COM/22012/28/2009F0/3$0.00$0.00No attend$0.00Break in attendance of 29+ days, results in return of all "unearned" funds to the lender. Leaves balance of $390.64.      Student requests return to attendance. Financial aid "recovered" from lender. Student drops from first return block, resulting in a required "Gross refund" of all recovered funds to the lender. Remaining balance due returned to $390.64     COM/2201/18/2010F0/3$0.00$0.00Dropped-$1,110.78BUS/2101/18/2010...⇄ Totals-$3,273.08 Total Payments$15,245.86 Total Excess Funds Returned to Student$3,108.82 Total Funds Returned to Payer(s)$7,045.36 Total Tuition and Fees$5,482.32 Balance DUE $390.64 This letter serves to advise that you received the following payments on account during your attendance in your degree program, including Federal Title IV funds, as shown below: All Payments ReceivedDateTransaction TypeAmount07/06/09Subsidized Stafford$1,723.7507/06/09Unsubsidized Stafford$2,955.0007/07/09Federal Pell Grant$2,366.0011/10/09Subsidized Stafford$1,723.7511/10/09Unsubsidized Stafford$2,955.00Break in attendance. Funds returned to lender. Below are funds recovered upon re-entry.  03/05/10Subsidized Stafford$567.3603/05/10Unsubsidized Stafford$2,955.00 Total$15,245.86 University records show that; in accordance with your funds management selections, the University released all funds in excess of the original cost of each disbursement period in your degree program (assuming successful completion of all attempts). The following is a breakdown of all excess released to you to date. As these funds are not held on account, it leaves the student responsible for making payment on account for any dropped courses, non-passing grades, or returns to the lender. These funds are not considered “earned” until all disbursement requirements have been met.  Student RefundsDateTransaction TypeAmount07/09/09Funds issued to student$366.4707/14/09Funds issued to student$2,366.0011/13/09Funds issued to student$376.35 Total$3,108.82 It was determined you completed 20.7% of the second half of the most recent AY/LP (academic year/loan period) requirements through credit completion, weeks of instruction, and calendar days.  The University was eligible, under Title IV regulations, to retain $968.50 the $4678.75 in TIV funds received to apply towards your tuition and fees and required to return $3710.25 to your lender. While the return of funds from the University reduces the overall amount owed to the lender for loan repayment, in many cased it leaves the student with a shortfall in funds on account to cover tuition and fees as well as a balance due to the lender.  A portion of this return was your responsibility as you received “unearned” excess funds based on the credit requirement for the disbursement period. The portion returned by the University was $3523.39 and the portion that was your responsibility to your lender in the return was $186.86. This was/is in addition to any “earned” funds left on account to cover tuition.   Funds Returned/Reversed/NSF to any payerDateTransaction TypeAmountFirst return to lender results from 29+ day break with incomplete payment period.  01/15/10Return to Lender$568.0001/15/10Return to Lender$2,955.00Second return to lender is a Gross Return of all recovered funds.   03/30/10Return to Lender$567.3603/30/10Return to Lender$2,955.00 Total$7,045.36 In your inquiry, you indicated a desire to have the University repay your lender for outstanding loan balances. Lender balances are separate from any balances due directly to the University. University balances are comprised of tuition and/or fees no longer covered by financial aid required to be returned to the lender as “unearned”. Outstanding lender balances are comprised of “earned” funds left on account for valid tuition and fees at the time of your attendance and include funds issued directly to the student as “excess”. Your request for the University to pay your lender for outstanding loan balances is denied.  Federal financial aid is awarded to you under the assumption that you will attend school for the entire period for which the assistance is awarded. If you withdraw, you may no longer be eligible for the full amount of federal financial aid that you were originally scheduled to receive. Therefore, you may owe funds to the University for unpaid institutional charges. The University may also charge you for any federal financial aid the University was required to return on your behalf.  The campus made multiple attempts to reach you regarding your account balance and status.  These attempts were made via email, phone, and formal letter. The campus was not successful in establishing a plan for you to resolve the balance on account.  Unfortunately, as payment was not received in a timely manner the campus authorized the transfer of your account to outside collections on April 27, 2010 for continued collections efforts.  Research shows that the balance was “charged off” and credit reported as bad debt on October 29, 2010 as payment had not yet been received. It is important to note that a “charge-off” is a process completed by a company on a debt that remains unpaid for an extended period of time. This process does not negate the validity of the debt itself but is completed for the purposes of accurate accounting for the business. The debt itself remains valid and must be resolved in full in order to have it updated on your credit report as a “paid” charge-off. Once paid, the debt will remain on your credit report in a paid status for the amount of time designated by the credit reporting agencies.  Your attendance in class is voluntary and constitutes accepting the services provided and responsibility of the applicable fees. You have signed documents for your admissions to the University, agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix.  For class policies please see the "Policies" link on the left side of the classroom. Faculty and student/learners will be held responsible for understanding and adhering to all policies contained within that link. University policies are subject to change so please be sure to read them at the beginning of each class as it may have changed since your last class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities it is important you read the policies governing your current class modality. After reviewing your account history and the information you provided we maintain the validity of your remaining account balance with the University. We find the campus provided guidance consistent with the status of your account at the time of your inquiries and has extended every courtesy during your attendance to date.   As your account balance of $390.64 remains valid and due, your account will remain with the designated collection agency (Financial Business and Consumer Solutions: ###-###-####) until rectified. We are unable to authorize release of your transcripts or grant you access to classes until the balance is paid. If you would like to remit payment now, you can contact the collection agency directly; make payment via your student website or by calling ###-###-#### and speaking with any Financial Advisor. I have included your Official Account History as well as a copy of your Student Finance Agreement, your Enrollment agreement, your charge and sanction letters, and your return to lender notification(s) (Title IV) for your records. The enclosed Student Account History provides details of your charges and payments including: financial aid (if applicable) and returns of financial aid funds (if applicable). Any reference to Write-off on this summary refers to non-collectible debt that is considered due the UniversitySincerely, [redacted]Executive Account AnalystUniversity of Phoenix Online cc: student file      Financial Business and Consumer Solutions      Ms. [redacted], Office of Dispute Management      Mr. [redacted], Director of Financial Services   Thank you,

Dear Mr. [redacted]:We received notice of your response on June 16, 2015, regarding your account with the University of Phoenix. We would like to respond to the concerns you presented.In your response you stated you were advised you would not owe for the week of attendance you posted in the...

[redacted] course. However, as stated in our prior response dated June 2, 2015, you were advised to contact your assigned finance advisor to discuss the financial impact of dropping the course after one week. When the finance advisor attempted to reach you on February 13, 2014, you advised the campus you did not have any intentions of returning to the University of Phoenix. You advised the campus representative that the call was made at an inconvenient time and then you disconnected the phone call. Additionally, you were sent a bill on September 2, 2014, showing the balance owed.We regret you feel you were not provided with adequate advisement regarding your dropped [redacted]/** course, although students may have differing experiences with our staff, we pride ourselves in providing the most accurate information and the best customer service possible.  After completing a thorough review of your account, the University has found the balance due of $294.37 to be valid and correct. However, we have agreed to waive the balance as a courtesy to you and in an effort to build upon your positive experience with the University.Once the adjustments are processed your account will be returned to the campus from collections and will reflect a zero balance. However, it may take up to 45 days for the credit bureaus to have the information regarding your account removed from your credit report.A copy of this letter will also be forwarded to the Revdex.com. Sincerely,The Office of Dispute Management[redacted]Dispute Management AdministratorUniversity of Phoenix

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

RE: Revdex.com Complaint # [redacted]Dear [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

My current balance is 861.00. And my last day in class was February 2013. I am on a payment plan I would like my transcript.

The University of Phoenix has reviewedthis complaint submitted by [redacted]and responded directly to the complainant.  Due to privacy laws the University of Phoenixcannot release the results of our findings or communications with thecomplainant...

without the required written authorization.  If you need additional details that will enable you to closethis issue, please contact the complainant.  Best regards,[redacted], MBA/HRM  University of Phoenix Office of Dispute Management  [redacted]Mail Stop:  [redacted]Phone  [redacted]email:  [redacted]

Thank you for resolving this matter.

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. [redacted],

 

The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

Dispute Operations & Title IX Administrator

 

University of Phoenix  

Office of Dispute Management 

Mailstop: [redacted]

Phone: ###-###-####  Fax: ###-###-#### 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

[redacted] 

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.   Due to privacy laws the University of...

Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,     Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted] Mail Stop:  [redacted] Phone  [redacted]  Fax  [redacted] email:  [redacted]

No one has contact me I been calling that school this issues is still going on don't let this school tell you that they call me cause they have not.

Dear Mr. R[redacted],
 
I  writing this letter to indicate that I authorize the Revdex.com, to view my personal information regarding the University of Phoenix.