University of Phoenix

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted],Thank you for your follow-up message. As we are in receipt of the student’s completed [redacted] release form, a copy of the response was sent to you April 18, 2014 and today via [redacted] mail. Best regards,[redacted]University Relations Specialist University of Phoenix   Office of Dispute Management  [redacted] 

[redacted] 

RE: Revdex.com Complaint # [redacted] Dear [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: [redacted] Complaint # [redacted] Dear Ms. [redacted], The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands.

RE: Revdex.com Complaint #[redacted]   Dear Ms. Glass, Thank you for your follow-up message. As we are in receipt of the student’s completed [redacted] release form, Please be advised that a copy of the letter that was sent to the student will be forwarded to you at the...

Revdex.com (Revdex.com) as a signed copy of a [redacted] release form was received.   Best regards,

May 29, 2015[redacted]Maricopa, AZ 85138Dear Ms. [redacted], IRN: [redacted]We are in receipt of your most recent concerns as presented to the Revdex.com.  We have conducted an additional review of your concerns and our prior responses.  You presented concern with the cost of Year 4 Residency ([redacted]) and where it is listed as far as cost/justification.  Being that this is 0 credits, our system is unable to show a pre-invoice for this course on our end or on the student’s end (eCampus).  Our advisors have to request an unofficial invoice to be created if the student needs to see something in advance.  Once the student posts attendance at residency the $1700 is then officially invoiced with any applicable tuition reduction.  The cost has been $1700 since 09/01/2011.Our records indicate that you have a workforce solutions tuition reduction of 5%, which would bring your cost down to $1615.  We did find that the price you were quoted, $1578.50, was a calculation error but we can honor that by completing an adjustment once the residency is invoiced. It is our hope that this effectively addresses your questions related to the cost.  We did find that all other matters were addressed in prior correspondence and would encourage you to review all such correspondence accordingly.Unless we receive new inquiries, this will serve as the University’s final response in this matter.Kind regards, Office of Dispute ManagementUniversity of Phoenix  |  cc: Student file; Marie Garcia – Revdex.com

Good afternoon Ms[redacted] We are in receipt of your inquiry submitted to the Arizona Revdex.com regarding your enrollment and attendance in the Bachelor of Science in Human Services/Concentration in Family and Child Services...

(BSHS/FCS) degree program with University of Phoenix.  As outlined in your complaint, you indicate that your stated intention at the time of enrollment was to become a licensed social worker and you were informed the BSHS/FCS was an equivalent degree.  You also indicate you were initially informed the anticipated period for degree completion was four years, and you have now determined the period for degree completion would be greater than four years. Review of your student record indicates that at the time of enrollment you stated that your motivation and goal was to become a child protective services (CPS) employee, but that you wanted to stay away from the areas of adoption and foster care.  Additionally, at the time of submitting your BSHS Service Agency Profile form in October 2015, a copy of which is enclosed, you indicated your plan with the identified agency would enable you to meet with a Child Investigative Specialist, “which is where I want to be after I graduate”.  Neither of these statements would be construed as being synonymous with a stated goal of becoming a licensed social worker. Upon signing of your Enrollment Agreement, a copy of which is enclosed, you acknowledged receipt of the student catalog.  As reflected in the student catalog in effect at the time of enrollment, the Bachelor of Science in Human Services Degree indicates the following (emphasis added): The BSHS program curriculum at University of Phoenix employs an interdisciplinary approach for assimilating theory, knowledge, skills and core competencies of today’s human service professional. The conceptual framework of the program draws from a range of human service domains such as counseling, biopsychosocial development, human systems and social change, social work, psychology, and management theories. The program is designed with experiential components, integrated within the academic foundation, to provide students with experience as service providers in a range of human service settings in both private and public sectors. The Human Services program’s interdisciplinary design builds core skills and competencies based on established methods for delivering a variety of direct service roles in the wide-ranging field of human services. In addition to completing core curriculum courses, students must declare and complete courses in an area of concentration selected from the following: 1) Management, 2) Addictions, 3) Family and Child Services, 4) Gerontology. Upon graduation from the program students will be qualified for Registry as Mental Health Facilitators with the National Board for Certified Counselors-International and prepared academically to sit for the Human Services-Board Certified Practitioner examination administered by the Center for Credentialing and Education. For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at http://www.phoenix.edu/programs/bshs. The information available information does not indicate that at any point you stated your goal was to become a licensed social worker.  There is also no indication that you were provided false or misleading information regarding the curriculum for the BSHS/FCS degree program, the purpose of the program, or that it would lead to licensure eligibility as a social worker in any state or jurisdiction.  If you have additional information that you would like us to review in this regard, please provide that at your earliest convenience for consideration by forwarding to: [email protected].  Regarding the period for completion of all degree requirements, the BSHS/FCS degree program requires successful completion of 120 credits as identified on the enclosed Enrollment Agreement.   Included within the list of required courses are two Field Experience placement courses (BSHS/415 and BSHS/475), which are 15 weeks in length each.  The Field Experience requirement was explained to you in detail by your Academic Counselor in February 2014, as well as outline din the student catalog.  You also attended and successfully completed the required Orientation to Field Experience course BSHS/415O in June 2015. Transfer of credits from other institutions can also satisfy requirements for degree completion. However, it is important to note that although an institution’s course credits may be eligible for transfer, these credits must also be eligible for application to the degree requirements of the current degree program. Our records reflect that credits you had earned at Spokane Falls Community College were reviewed for matriculation to the BSHS/FCS program, and it was determined that 9.99 credits from Spoke Falls Community College were eligible for application to the current degree program. The University provided you with the educational services as it agreed, and the University respectfully declines your request for reimbursement or refund.  Campus representatives serve to assist students in the degree selection process by providing information and support in order for students to make an informed decision. As such, prospective students are responsible for considering their goals in electing the degree and/or certification program they wish to pursue, including conducting research to determine any educational, credentialing, and certification requirements in their chosen field and state of residency.  Ms[redacted] we regret that you have had a dissatisfying experience with University of Phoenix and hope you find the information in this letter to be helpful in clarifying your concerns.  On behalf of the University, we wish you success in achieving your academic and career goals.  Sincerely, Office of Dispute ManagementUniversity of Phoenix  |  Office of Dispute Managementphone: [redacted]  fax: [redacted]  email: [email protected]

RE: Revdex.com Complaint # ID#: [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

Revdex.com Complaint ID# [redacted]

Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted]Thank y** for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization. If y** need additional details that will enable y** to close this issue, please contact the complainant. Best regards,

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and submitted an additional response to the complainant.   As there is a FERPA on file, this response will be forwarded to Karina Rodesno for review.   If you need additional details that will enable you to close this issue, please feel free to contact our office.   Best regards,     Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted], Phoenix, AZ 85040 Mail Stop:  [redacted] Phone  ###-###-####  Fax  ###-###-#### email:  [redacted]

We have consistently corresponded with Ms. [redacted] regarding her concerns and have worked diligently in our efforts.  We regret that she is not pleased with the reply.  In order for the university to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without her written consent.  We have provided Ms. [redacted] with the FERPA release form.  If you would like us to disclose the results of her review, please encourage her to complete and return the form. Kind regards,   Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted] Mail Stop:  CF-S907 Phone  [redacted] email:  [redacted]

Hello,
 
In her reply to the Revdex.com, Ms. [redacted] requests instruction on how to provide Revdex.com written authorization to receive a copy of the response we sent to her directly on 08/24/16.  In this reply, we provide instructions on completing a [redacted].
 
Once a completed [redacted] is received, we will forward a copy of our response.
 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]

January 8, 2015Ms. [redacted]Canton, OH 44705RE: Revdex.com Complaint ID#  [redacted] IRN:  [redacted]Dear Ms. [redacted]:This letter is in response to the dispute you filed with the Revdex.com (Revdex.com), received December 15, 2014, regarding your account with University of Phoenix.  I have researched your account and found you enrolled in the Associate of Arts in Criminal Justice (AACJ) degree program with University of Phoenix in April 2007 and selected the Financial Aid Plan as your primary payment option. Your 2006/2007 aid year application for Title IV (TIV) federal financial aid funding was certified with an Academic Year/Loan Period (AY/LP) of April 30, 2007 to January 14, 2008 and included a 12/12 credit split. This means you were required to successfully complete 12 credits and meet the calendar and instructional week mid-point of your loan period before becoming eligible for the second disbursement. The first disbursement of $2,000.00 in unsubsidized funds and $1,313.00 in subsidized funds posted to your account on June 18, 2007.  The first disbursement of $1,800.00 in Pell Grant funds posted to your account on June 19, 2007.  The estimated cost of tuition and fees to successfully complete the first 12 credits of the AY/LP was $3,655.00 leaving an approximate credit balance of $1,458.00.  The credit balance was issued to you June 27, 2007 in anticipation of you successfully completing the first half of the AY/LP requirements.You did not complete the first disbursement period when you were out of attendance longer than the allowable days after you completed the April 30, 2007 COM/120 course with a Non-Passing Grade.  The last date of attendance was recorded as August 31, 2011.   The University was obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. Students who receive “W”, “WF”, “F” and/or “I/F” grades are not considered to have successfully completed the course(s). These courses are not calculated into the weeks and credits of the academic year.It was determined you completed 34.4% of the first half of the AY/LP requirements.  The University was eligible to retain $2,869.48 of the $5,113.00 in TIV funds received and required to return $2,243.52 to your lender as unearned funds.  The second disbursements were cancelled.  A balance of $343.52 remains outstanding at this time as the cost of tuition and fees were $1,755.00.  Please see below for a general breakdown of the AY/LP.  An account history is enclosed for your records.• Subsidized TIV Disbursement 1 06/18/07 ($1,313.00)• Unsubsidized TIV Disbursement 1 06/18/07 ($2,000.00)• Pell Grant Disbursement 1 06/19/07 ($1,800.00)• Credit Balance 06/27/07 $1,458.00• Application 04/06/07 $     45.00• IT/105 04/30/07 0 Credits $   795.00• R:IT/105 04/30/07 $     60.00• COM/120 04/30/07 0 Credits $   795.00• R:COM/120 04/30/07 $     60.00• TIV Return to Lender 08/27/07 $2,243.52Balance Remaining $   343.52Your attendance in class is voluntary and constitutes accepting the services provided and acceptance and responsibility of the applicable fees.  You had signed documents for your admissions to the University and agreed with the policies provided and the financial obligations associated with enrollment in University of Phoenix.  For class policies please see the "Policies" link on the left side of the classroom. Faculty and student/learners will be held responsible for understanding and adhering to all policies contained within that link. University policies are subject to change so please be sure to read them at the beginning of each class as it may have changed since your last class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities it is important you read the policies governing your current class modality.If you would like to resolve the balance of $343.52 now, please contact our External Collections department at ###-###-####.  The appropriate credit agencies will be notified of any payment; however, the entry will remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies once the account is paid in full.  Once your account is resolved and reflects a zero balance, you may contact our Office of Admissions and Records to request copies of your transcripts.I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.Please be advised that a copy of this letter will be forwarded to the Revdex.com (Revdex.com) as a signed copy of a FERPA Release Form was received.  Thank you,[redacted]Senior Executive Account AnalystUniversity of Phoenix cc: Student file; External Collections; [redacted], Director of Financial Services

RE: [redacted] Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted],Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. Mosley,

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

 

[redacted] 

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted], Thank you for your follow-up message.The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted]University Relations Specialist University of Phoenix   Office of Dispute Management  [redacted], Phoenix, AZ 85040Mailstop: CF-SX01 Phone: ###-###-####  Fax: ###-###-####  [redacted]@phoenix.edu

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. [redacted],

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot...

release the results of our findings or communications with the complainant without the required written authorization.

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

RE: Revdex.com Complaint # [redacted]

 

Dear Ms. [redacted],

 

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot...

release the results of our findings or communications with the complainant without the required written authorization.

 

If you need additional details that will enable you to close this issue, please contact the complainant.

 

Best regards,

 

Office of Dispute Management

 

University of Phoenix

[redacted] 

Mail Stop:  [redacted]

Phone ###-###-####  |  fax ###-###-####

email [redacted]

RE: Revdex.com Complaint # [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,