Complaint: [redacted] I am rejecting this response because: These steps were already assigned to meCompletedAnd unsuccessfulThis complaint has nothing to do with trouble shooting, yet everything to do with you not processing a refund for an undelivered itemAgain, please process the refund as it is not my fault your platform failed to deliver the service and item I paid forSincerely, [redacted] ***
Hello [redacted] , I apologize for the issues that you have run intoI would like to inform you that since this update has been released for the game, there is no way to revert to the older versionI have found your ticket and would like for you to provide a video of the issues that you are running intoThe case again for your reference is case # [redacted] Once received, we will be able to properly assess the situation Thank you, - [redacted]
Hello ***, I am sorry that you have had troubles accessing the additional contentI do not see any cases on your account for this issueYou will need to open up either a support ticket or start a live chat with us and we will be able to add that content for youYou can start a live chat from the support[redacted] website If you have any other questions or concerns, please let me know Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The problem STILL STANDS! 1) The code provided is not for Months Pass it is a month Pass; (we purchased months NOT months) 2) Even if the Code used, it said "this code is Used" but we still can not Used the Services promised(The unlimited Services are still Not valid For Us) To Sum Up; They provided a code for not the Right Product, and even if it was WE STILL CAN NOT USE the service!! So No solution! Sincerely, [redacted]
Hello,I'm very sorry to hear that you haven't heard back with regard to compensationThe support team will investigate and follow up with you as soon as possible with detailsThank you for your patience!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was under the impression I would have to pay for the content twiceI was mistakenThank you for clearing this up for myMy most humble apologies.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Hello ***, We're sorry to see that you have experienced a longstanding issue with one of your trophiesAfter reaching out to the customer support team, it appears that there is a recent reply from an agent with troubleshooting steps about which they have not yet heard from youWe are hoping this means that these steps helped you resolve the issueIf this issue is still outstanding, please update your case with confirmation that you tried the steps and are still experiencing the problemFrom there our support team will continue to assist you in any way possible Apologies again for the inconvenienceWe appreciate your patience and persistence in resolving this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ubisoft has sent me a boilerplate response that I have already received and acted uponThose recommendations have not worked in the past, and not surprisingly, continue to not resolve my gameplay issues If Ubisoft is unable or unwilling to locate a non-defective version of this game to replace my defective one; I am willing to send their defective game back to them for a refund of my original purchase price of $and no, I do not have the receipts for this This is a reasonable middle-ground response to Ubisoft's continued irresolution to this issue Final Business Response / [redacted] (4000, 9, 2015/12/17) */ Hello ***, We completely understand your frustration given how long this has been outstanding on your accountOur goal is to do everything within our power to provide a positive outcome for youGiven that your problem is with a PlayStation trophy, it is highly unlikely that a separate copy of the game would accomplish that What we can do is communicate thorough details about your issue to our technical team so they can investigate why some PlayStation accounts are affected by thisWorking with our support team is the best way to ensure that we have helpful and accurate information about your issueA refund of a product purchased through another party which you have already played is not possible, however I did request another points be added to your Uplay account to apologize for the inconvenienceYou can redeem these points for a variety of rewards on the Uplay websiteThank you! Final Consumer Response / [redacted] (4200, 11, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I could not think of a less satisfactory response than to offer me more worthless UPointsThey are only useful to use to redeem for extra content in games already owned, and during gameplay you are able to earn all the UPoints required to win the extra content you are afterWorthless The best solution is for UPlay to send me a non-defective version of their defective game WatchdogsOr, they could refund my original purchase price seeing that their defective game cannot be played to completion which, after all, is the purpose of the game - to finish itAlternatively, UPlay could offer me additional content that is not available by redeeming their worthless UPlay pointsAnother alternative would be to give me access to extended game play, such as would be available in the ato Watch Dogs, Watch Dogs Bad Blood UPlay's determination not to grant reasonable remedy to this very long standing complaint, while they admit the legitimacy of the complaint is frustrating beyond beliefI just as UPlay to do the right thingIf they are not willing to give me a working non-defective version of my game Watch Dogs that I can play to completion, then they should at least send me the agame play content available in Watch Dogs Bad BloodThough this solution is certainly not satisfactory in any degree, it is a resolution I'd be willing to accept given the longstanding nature of their known defective product and UPlay's unwillingness to provide adequate remedy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello [redacted] , The issue that is causing that message to appear should now be fixedAdditionally, we have added some more information to your case that you have with usIf you continue to have any issues, please let us know via the case that you have with us and we will gladly assist you Thanks, [redacted]
Hello [redacted] ,I'm very sorry to hear that you had a negative experience with our customer service teamAfter reaching out to them, they have informed that they attempted to appeal your banHowever, the development team has confirmed that evidence of cheating was detected on your accountPlease be aware that we take cheating extremely seriously as it can ruin the game experience for all of our customersAccount bans are based on activity on the account and not on player reports aloneI certainly understand your frustration, but we remain committed to providing a fun and fair game experience for all of our players
Hello [redacted] , I reached out to you on your previous Revdex.com case and advised you to update your ticket with the issue that you were encounteringThe reasoning behind the cases being closed is due to our ticketing systemThe system will close any ticket that has not been answered in four daysAn agent has tried to reach out to you on your casesPlease update your case on our support page and we will continue to try and resolve the issue you are encounteringFor reference, your case # is [redacted]
Hello ***, Could I please have your case number for the issue that you have contacted us for? We can then send you troubleshooting steps to try and help you to connect and to play the game Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: OK I forgive everything on ONE CONDITION...I need the Shortbows Sports Cap unlocked on my uplay account [redacted] Since it NEVER got unlocked when participating in the alpha for some unexplainable reason...Gimme that and we are good Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Your company and its "rules" are destroying the game and the interactions within.Sincerely, [redacted]
Hello [redacted] , The support agent in charge of your case has followed up with new information after speaking with the teamFurther troubleshooting may be necessary to get to the bottom of this for youPlease continue to work with support and they will resolve your issue as quickly as possibleThanks again for your patience and follow up!
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello ***, I'm so sorry to see that you have had trouble playing Rainbow Six: SiegeOur goal is always to deliver the best possible gaming experience to our customersAfter reaching out to our support team about your case, they informed me that you were sent a message with detailed troubleshooting after your phone conversation, but they did not hear back from youWe would like to do everything within our power to resolve any issues you are experiencing so that you can fully enjoy the game you purchasedPlease re-open your case with our technical team by logging into http://support.ubi.com and clicking on "My Questions." Be sure to specify which troubleshooting steps you tried and the any details about the issue you are still experiencing, and the team will do whatever they can to helpThanks!
Hello [redacted] , I do apologize but due to the fact that have no records of this operator being on your account, we will not be able to fulfill your requestIf there is anything else that we can do for you, please let us knowRegards, [redacted]
Hello [redacted] , I am sorry that you are having issues with the gameCould you please update this case with your ticket number? We would be glad to help you troubleshoot this issue to try and get it resolved for you Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: These steps were already assigned to meCompletedAnd unsuccessfulThis complaint has nothing to do with trouble shooting, yet everything to do with you not processing a refund for an undelivered itemAgain, please process the refund as it is not my fault your platform failed to deliver the service and item I paid forSincerely, [redacted] ***
Hello [redacted] , I apologize for the issues that you have run intoI would like to inform you that since this update has been released for the game, there is no way to revert to the older versionI have found your ticket and would like for you to provide a video of the issues that you are running intoThe case again for your reference is case # [redacted] Once received, we will be able to properly assess the situation Thank you, - [redacted]
Hello ***, I am sorry that you have had troubles accessing the additional contentI do not see any cases on your account for this issueYou will need to open up either a support ticket or start a live chat with us and we will be able to add that content for youYou can start a live chat from the support[redacted] website If you have any other questions or concerns, please let me know Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The problem STILL STANDS! 1) The code provided is not for Months Pass it is a month Pass; (we purchased months NOT months) 2) Even if the Code used, it said "this code is Used" but we still can not Used the Services promised(The unlimited Services are still Not valid For Us) To Sum Up; They provided a code for not the Right Product, and even if it was WE STILL CAN NOT USE the service!! So No solution! Sincerely, [redacted]
Hello,I'm very sorry to hear that you haven't heard back with regard to compensationThe support team will investigate and follow up with you as soon as possible with detailsThank you for your patience!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was under the impression I would have to pay for the content twiceI was mistakenThank you for clearing this up for myMy most humble apologies.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Hello ***, We're sorry to see that you have experienced a longstanding issue with one of your trophiesAfter reaching out to the customer support team, it appears that there is a recent reply from an agent with troubleshooting steps about which they have not yet heard from youWe are hoping this means that these steps helped you resolve the issueIf this issue is still outstanding, please update your case with confirmation that you tried the steps and are still experiencing the problemFrom there our support team will continue to assist you in any way possible Apologies again for the inconvenienceWe appreciate your patience and persistence in resolving this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ubisoft has sent me a boilerplate response that I have already received and acted uponThose recommendations have not worked in the past, and not surprisingly, continue to not resolve my gameplay issues If Ubisoft is unable or unwilling to locate a non-defective version of this game to replace my defective one; I am willing to send their defective game back to them for a refund of my original purchase price of $and no, I do not have the receipts for this This is a reasonable middle-ground response to Ubisoft's continued irresolution to this issue Final Business Response / [redacted] (4000, 9, 2015/12/17) */ Hello ***, We completely understand your frustration given how long this has been outstanding on your accountOur goal is to do everything within our power to provide a positive outcome for youGiven that your problem is with a PlayStation trophy, it is highly unlikely that a separate copy of the game would accomplish that What we can do is communicate thorough details about your issue to our technical team so they can investigate why some PlayStation accounts are affected by thisWorking with our support team is the best way to ensure that we have helpful and accurate information about your issueA refund of a product purchased through another party which you have already played is not possible, however I did request another points be added to your Uplay account to apologize for the inconvenienceYou can redeem these points for a variety of rewards on the Uplay websiteThank you! Final Consumer Response / [redacted] (4200, 11, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I could not think of a less satisfactory response than to offer me more worthless UPointsThey are only useful to use to redeem for extra content in games already owned, and during gameplay you are able to earn all the UPoints required to win the extra content you are afterWorthless The best solution is for UPlay to send me a non-defective version of their defective game WatchdogsOr, they could refund my original purchase price seeing that their defective game cannot be played to completion which, after all, is the purpose of the game - to finish itAlternatively, UPlay could offer me additional content that is not available by redeeming their worthless UPlay pointsAnother alternative would be to give me access to extended game play, such as would be available in the ato Watch Dogs, Watch Dogs Bad Blood UPlay's determination not to grant reasonable remedy to this very long standing complaint, while they admit the legitimacy of the complaint is frustrating beyond beliefI just as UPlay to do the right thingIf they are not willing to give me a working non-defective version of my game Watch Dogs that I can play to completion, then they should at least send me the agame play content available in Watch Dogs Bad BloodThough this solution is certainly not satisfactory in any degree, it is a resolution I'd be willing to accept given the longstanding nature of their known defective product and UPlay's unwillingness to provide adequate remedy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello [redacted] , The issue that is causing that message to appear should now be fixedAdditionally, we have added some more information to your case that you have with usIf you continue to have any issues, please let us know via the case that you have with us and we will gladly assist you Thanks, [redacted]
Hello [redacted] ,I'm very sorry to hear that you had a negative experience with our customer service teamAfter reaching out to them, they have informed that they attempted to appeal your banHowever, the development team has confirmed that evidence of cheating was detected on your accountPlease be aware that we take cheating extremely seriously as it can ruin the game experience for all of our customersAccount bans are based on activity on the account and not on player reports aloneI certainly understand your frustration, but we remain committed to providing a fun and fair game experience for all of our players
Complaint: [redacted] I am rejecting this response because: there is an open ticket.Sincerely, [redacted] ***
Hello [redacted] , I reached out to you on your previous Revdex.com case and advised you to update your ticket with the issue that you were encounteringThe reasoning behind the cases being closed is due to our ticketing systemThe system will close any ticket that has not been answered in four daysAn agent has tried to reach out to you on your casesPlease update your case on our support page and we will continue to try and resolve the issue you are encounteringFor reference, your case # is [redacted]
Hello ***, Could I please have your case number for the issue that you have contacted us for? We can then send you troubleshooting steps to try and help you to connect and to play the game Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: OK I forgive everything on ONE CONDITION...I need the Shortbows Sports Cap unlocked on my uplay account [redacted] Since it NEVER got unlocked when participating in the alpha for some unexplainable reason...Gimme that and we are good Sincerely, [redacted] ***
Hello [redacted] , I have just received confirmation that the gems have been added to your accountI apologize for the inconvenience Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: Your company and its "rules" are destroying the game and the interactions within.Sincerely, [redacted]
Hello [redacted] , The support agent in charge of your case has followed up with new information after speaking with the teamFurther troubleshooting may be necessary to get to the bottom of this for youPlease continue to work with support and they will resolve your issue as quickly as possibleThanks again for your patience and follow up!
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello ***, I'm so sorry to see that you have had trouble playing Rainbow Six: SiegeOur goal is always to deliver the best possible gaming experience to our customersAfter reaching out to our support team about your case, they informed me that you were sent a message with detailed troubleshooting after your phone conversation, but they did not hear back from youWe would like to do everything within our power to resolve any issues you are experiencing so that you can fully enjoy the game you purchasedPlease re-open your case with our technical team by logging into http://support.ubi.com and clicking on "My Questions." Be sure to specify which troubleshooting steps you tried and the any details about the issue you are still experiencing, and the team will do whatever they can to helpThanks!
Hello [redacted] , I do apologize but due to the fact that have no records of this operator being on your account, we will not be able to fulfill your requestIf there is anything else that we can do for you, please let us knowRegards, [redacted]
Hello [redacted] , I am sorry that you are having issues with the gameCould you please update this case with your ticket number? We would be glad to help you troubleshoot this issue to try and get it resolved for you Thanks, [redacted]