$for the gold edition I believe that I received the core game only I am sure that it does not recognize the season pass I would really just like it to recognize it in my season pass since it is downloaded into my Xbox, but it does not I could care less about the actual cost difference, it's more about the proper completion of the software This was not the first time it has happened with this company Last time they simply just gave me something I really didn't ever use instead of fixing it If I was worried about the cost I wouldn't have bought a premium package Anyway, it's not worth me continuing If there is no way for this to be fixed, I guess we are done talking Thank you for trying, I wish the customer experience still mattered to either UbiSoft or the Revdex.com, but I'm out of luck Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:MrS [redacted] is incorrect on several points, but the only relevant two regard the front wall and breeze way wall and his availability to meet and view the damage.We did not wet either of the walls that are showing problems [redacted] did wet down a side wall of the house, because the crew foreman, Manuel, told him that it would be a good thing to do and helpful The front wall that is badly cracking was not even finished at that time, but was spray finished a couple of days /after/ the side walls were wetted down per Manuel's suggestionSo not only is Mr.S [redacted] incorrect in saying that the cracks are our fault, he is incorrect when he says we were told that all of the water curing is his responsibility.I gave up communicating directly with MrS [redacted] when, after numerous emails, it became apparent that he had no intention of even looking at the damaged wall, much less correcting the problemI told him I would meet him any time he could assure me he would show up, but after more than two weeks of wrangling, once he finally agreed to come look at the house, he added a new requirement: that he would only come out when both of us were available to meet with himThis is not feasible because we have out-of-country house guests for the one day MrS [redacted] said he was available, and I expect [redacted] to spend his time out with his family, not sitting at home waiting for a contractorIt is also highly difficult for both of us to meet with anyone, because [redacted] travels for work almost weekly and often on very short noticeMrS [redacted] knows this, and his demand for our mutual presence, practically speaking, prevents us from meeting at allI also find it an unreasonable request because he was happy to deal with just me when we went over the house for the estimate, when his crew started work, and when I talked with him about the damage to the AC units and other areas of the propertyI have cc'd [redacted] on every email to MrS [redacted] , but MrS [redacted] chose not to send [redacted] any of his replies, so it does not seem that MrS [redacted] has added this condition because he is concerned about miscommunicationMy last communication from MrS [redacted] said that I should call him after August (This weeks after his crew's last day here, and still no reason to believe that he will be willing to come look t the work, much less correct the crackingIn the meantime, we still have additional work to be done on the house and need to have all stucco work finished first.)I would like to respond to one other point, even though it is not really relevant to the issue of the cracking front wallAs to his complaint that we should have covered the drain hose on the AC unit to prevent damage, MrS [redacted] 's estimate states: "*Trenching, masking, clean up and hauling of all trash included." I never saw these units covered (which would have caused damage if they had been covered while running) and I can provide pictures of stucco spilled on the fan blades of the units, which would seem to indicate that they were not, in fact, coveredThis is in any case a separate issue from the cracking, and I thought it was settled when MrS [redacted] accepted the invoice from 5K Plumbing for the repairs we'd paid for, and sent us an adjusted invoice for the final amount due to himselfHowever, when we asked him again to come and look at the cracking front wall, he brought this up as a reason why he wouldn't come to the house, and accused us of lying about the damage: "Well, on my behalf I feel we were taken on the repair of the so-called heat pumpIf that hose that was dangling from the pump was so critical, you folks should have secured it or at least told us of its importanceWe masked and covered the units entirelyYou also said you cut off the damaged end of the hose to show me but never didSo I feel we paid for a pump that was faulty or already broken." For clarity, I have pasted the estimate in its entirety belowThis is all the 'information we received from MrS [redacted] We received no instruction from MrS [redacted] that we should mask anything, or do anything elseI have provided him with a picture of the stuccohose, which is white, not clear as he states in his reply to my complaint.The amount of the repair was $This is less than 2% of the pre-tax amount of $that we paid MrS [redacted] for the workThis doesn't really sound like he was "taken" to me.Also, while we were trying to persuade MrS [redacted] to just come LOOK at the cracking, he told us that if we weren't happy "you can hire a couple of my guys to spray themIt will be cheaper that way " That sounds very much to me like a refusal to honor his warranty.These statements, accusing us of lying, and saying after the fact that we should or should not have done certain things, indicate to me that MrS [redacted] is not dealing in good faith with usWhich is why we are now trying to resolve this with the help of the Revdex.com Regards, [redacted] enc.Estimate to renovate and restucco exterior of house: [redacted] / [redacted] ** APreparation and repair - Remove any areas of loose or damaged stucco Wash all walls free of dirt and dust Apply a bonding agent to all painted surfaces Install building paper and wire lath over wood paneling Apply fibered cement over all lathed areas Repair all other necessary areas with fibered cement Repair major cracks with fiberglass mesh and cement Water cure all new cement BColor coat - Apply a color coat of El Rey stucco over complete exterior of house Finish in a hand floated sand finish Water cure all new stucco Total price $ + tax*Trenching, masking, clean up and hauling of all trash included [redacted] year warrantyTerms: one half of total due upon initiation of work, balance upon completionReferences near by [redacted] **A+ rating from the Revdex.comHighest rating on [redacted] Licensed, bonded and insured[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: It's not "if" I exceed the Recommended SpecificationsYou and I both know I absolutely doIf exceeding them doesn't guarantee optimal performance then why do you recommend them? It's a simple question I have asked over and over and I know why you are dodging itIf you answer the question you will either expose yourself to legal issues or as disingenuous to the PC gaming community who know exactly what those terms mean in every single other game ever released for PCLook at ALL of your reviews on the Revdex.comThey are ALL negative and most of them have to do with the issue I am having in The DivisionIt is not a coincidenceYou have a real problem owning up to your faults as a companyOn your forums you list known bugs but REFUSE to list any bugs related to performance no matter how many times your members instruct you to do soThe fact of the matter is you have committed fraud and I will never stop until that is represented to the publicYou will have a reduced score on this Revdex.com page because I will never stop exposing you for stealing $from meYou disgust me and you can stop with the platitudesIf you cared to do the right thing, you would have given a wholly unsatisfied customer his money back for an unusable product he received but you won't do that because you have no integritySee you on the next reply (a month later)I'll be waiting! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: You knowingly distorted the reality of my situation to relieve yourself of culpabilityYou also previously stated that you cannot give a refund due to the amount of time I have already spent in-game (less than hours for a game bought several months ago)"Given the time played on this copy of the game as recently as this week, we are unable to offer a refund or other compensation" What you do not realize is that over 90% of the time "played" in The Division was spent troubleshooting the issues I was experiencingI spent over a month's worth of troubleshooting with little to no effect with your support staffThe time logged in this week was me trying to troubleshoot the issues further based on information I uncovered on [redacted] because Ubisoft abandoned my caseThe misrepresentation of facts that you are trying to pass off here is appallingIf the time spent in-game is the only reason why you won't offer a refund then you should consider the facts I wrote aboveNone of the time spent in-game was enjoyedIt was all work to fix YOUR game that you delivered in a broken stateIf you are not able to guarantee the game won't have MAJOR performance issues then why would you not offer those that are effected compensation? That's a bad business practiceJust look at your Revdex.com page and look at what EVERY SINGLE review of your business is aboutThere are the last time I read it and they are all negativeWant to know what they are about? The Division having performance issuesThis is not a coincidenceYou have sold a faulty product that a certain portion of your user base cannot properly use and you refuse to take responsibility for itThat's disgusting and you should be ashamed of yourselves.Also, I would like to report Ubisoft vindictively banned me from their support forums for spreading the information of my case to other people VIA their forums and TwitterI have proof of thisThey told me it was because of "toxicity" but at no time would they define the term or link me to their forum rules that defined my behavior as a violationThey really need a major review from some sort of business ethics committee and be reprimanded publicly for their actionsI wouldn't be surprised if a Class Action Lawsuit came about over their inability to deliver a product, of which they have been fully paid for ($in my case)I would sign up in a heart beat!I would like the Revdex.com to review this case and lower Ubisoft's Revdex.com rating accordingly if they refuse to do the right thingThey should be exposed for their behavior$has been stolen from me and all I got in return was a month of my time wasted and (less than) hours spent in game attempting to fix the issue I was experiencingI purchased a game...not additional workThis is UNACCEPTABLE! Sincerely, [redacted]
Hello [redacted] , I apologize for the inconvenience of this issueI have confirmed that the billing has been completed as of 9/at 4:PMHave you still not received your in-game content? If you have not, we would like to submit a ticket on the following site: [redacted] They will be able to assist you with your issue
Hello [redacted] ,I have followed up with support regarding your request for the capIf you can please update your support existing support ticket ( [redacted] ) with the email indicating you were invited to the closed beta, they will be able to assist you.I also see that you were successfully compensated for the initial infinite loading bugThank you very much for your folland I hope you're enjoying your game!
Hello [redacted] , I have reviewed your ticket that you have with usI can confirm that a refund of the credits at this time would not be possibleThe shop side that handles interactions such as this one is undergoing maintenanceI know this is not ideal and I do apologize for the inconvenienceAs soon as we receive more information, we will update your ticket Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:If there was an error on your servers that cause it to show I never unlocked Mira or played her, this is not my fault.At this point, I have unlocked Mira again, and would like to be compensated with renown in game Sincerely, [redacted] ***
Hello [redacted] , I apologize for the inconvenienceThe fix that was deployed yesterday should have fully resolved your issueWe are also looking into appropriate in-game compensation for not only you but all affected usersMore details will be communicated soonTo check in for updates, please feel free to reach out to our customer support team at [redacted] Thank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On The Record, the response to the ubi ticket I left closing the case: "Great, I'm glad things could get worked out, for future reference a faster response time to an issue like this and others would be greatly appreciated by me and the communityI hope we will not have any negative run in's in the future as I take customer support very seriously and it's a direct reflection of any businessI will be closing the Revdex.com complaint and marking this as resolved."Sincerely, [redacted] *
Complaint: [redacted] I am rejecting this response because:On Tuesday Aug18, I replied and offered MrS [redacted] the first available opening on [redacted] 's calendar, which was today, Thursday Aug20, between and PMForty-eight hours notice is the best I was able to offer; I had warned MrS [redacted] before that if he were going to insist on meeting with [redacted] , he would have to be more flexible in his meeting timesI also noted that any future meeting that involves [redacted] will need to be quite early in the morning, likely between 6:and AM on a Tuesday or Wednesday morning, since these times are before [redacted] is usually scheduled for conference calls with clients or coworkers, and are unlikely to be preempted.The next time [redacted] is in town and is available to meet is 6:AM Tuesday SepThis availability is subject to preemption however if [redacted] has to go on travel or is otherwise called away by the needs of his employer or customers.I am, of course, available to meet with MrS [redacted] at almost any time, if I am given notice by the end of the previous day (5PM)Please note that we have been asking MrS [redacted] to come out and inspect the problem areas since he notified us of his return from his vacation on July Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello [redacted] , We're sorry to see that you didn't enjoy your time spent playing Rainbow Six: SiegeI can imagine that latency and connection issues would detract significantly from your experienceAs previously explained by our support team, our return policy does not allow for a refund under these circumstancesHowever, we would like to do everything within our power to ensure the game is running optimally and as intended I have reached out to our support team to request that they follow up on your case further to make sure we have taken all possible steps to provide a positive outcomeThey will be in touch with you as soon as possibleThank you for your feedback and have a nice day
Hello, I have read your tickets and I am sorry that you had an unpleasant interaction with one of our agentsI have added days of champion status and steel as an apologyAs for the connection issues, I do understand that time warner has to forward your ports for you but we would need for those to be forwarded as this is a crucial step in solving a large percentage of connection issuesPlease contact them and have them forward your ports for the game Thanks, [redacted]
Hi ***,I can understand your frustration if you aren't getting the level of performance you expected out of your gameThe minimum requirements indicate the lowest level of hardware that will run the game at allIf your system exceeds recommended specs, you can expect better performance than at minimum specs - however, a specific level of performance/FPS is not guaranteedI'm sure you understand that PC configurations and use vary, and a number of factors can contribute to the maximum FPS you can achieve, which the support team has attempted to help you narrow downWe regret that we are unable to assist you further and, as always, wish you all the best
Hello ***, I truly apologize for the issues that you have encounteredWhile we cannot provide a refund for a game that was not purchased with us, we would love to continue to help you troubleshoot this issueRobert has reached out to you on your case and would like to assist you further Thanks, [redacted]
[redacted] is the one who said he owned the house at [redacted] and he is also the party that paid us for the work that was completed [redacted] needs to be present at any meeting discussing the concerns on this jobThank You Dan
Hello [redacted] , I have reviewed your case and have found the issue that you are talking aboutThe only thing we would need from you is a proof of purchase for the gameOnce we receive this, we can get you a digital copy of the game that will not have that issue Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: - Your message is not clear, what date did you respond to me? 5th of ??? How did you respond to me? - I have not received your response, I have checked my emails at this moment and still do not have a return label from Ubisoft - You have not answered my concerns posed in this Revdex.com complaint
Hello, I see that you have seen the case in question and have respondedThe attachment that you are looking for can be found on your caseYou can open that by going to support.ubi.com and clicking "My Cases." Once you have opened up case # [redacted] , you have to scroll to the bottom of the page to find the "Documents" section Let me know if you have any other questions Regards, [redacted]
Hello ***, I am not sure why the code is appearing that way on your systemPlease try the following three codes to add access to the unlimited content [redacted] Thanks, [redacted]
$for the gold edition I believe that I received the core game only I am sure that it does not recognize the season pass I would really just like it to recognize it in my season pass since it is downloaded into my Xbox, but it does not I could care less about the actual cost difference, it's more about the proper completion of the software This was not the first time it has happened with this company Last time they simply just gave me something I really didn't ever use instead of fixing it If I was worried about the cost I wouldn't have bought a premium package Anyway, it's not worth me continuing If there is no way for this to be fixed, I guess we are done talking Thank you for trying, I wish the customer experience still mattered to either UbiSoft or the Revdex.com, but I'm out of luck Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:MrS [redacted] is incorrect on several points, but the only relevant two regard the front wall and breeze way wall and his availability to meet and view the damage.We did not wet either of the walls that are showing problems [redacted] did wet down a side wall of the house, because the crew foreman, Manuel, told him that it would be a good thing to do and helpful The front wall that is badly cracking was not even finished at that time, but was spray finished a couple of days /after/ the side walls were wetted down per Manuel's suggestionSo not only is Mr.S [redacted] incorrect in saying that the cracks are our fault, he is incorrect when he says we were told that all of the water curing is his responsibility.I gave up communicating directly with MrS [redacted] when, after numerous emails, it became apparent that he had no intention of even looking at the damaged wall, much less correcting the problemI told him I would meet him any time he could assure me he would show up, but after more than two weeks of wrangling, once he finally agreed to come look at the house, he added a new requirement: that he would only come out when both of us were available to meet with himThis is not feasible because we have out-of-country house guests for the one day MrS [redacted] said he was available, and I expect [redacted] to spend his time out with his family, not sitting at home waiting for a contractorIt is also highly difficult for both of us to meet with anyone, because [redacted] travels for work almost weekly and often on very short noticeMrS [redacted] knows this, and his demand for our mutual presence, practically speaking, prevents us from meeting at allI also find it an unreasonable request because he was happy to deal with just me when we went over the house for the estimate, when his crew started work, and when I talked with him about the damage to the AC units and other areas of the propertyI have cc'd [redacted] on every email to MrS [redacted] , but MrS [redacted] chose not to send [redacted] any of his replies, so it does not seem that MrS [redacted] has added this condition because he is concerned about miscommunicationMy last communication from MrS [redacted] said that I should call him after August (This weeks after his crew's last day here, and still no reason to believe that he will be willing to come look t the work, much less correct the crackingIn the meantime, we still have additional work to be done on the house and need to have all stucco work finished first.)I would like to respond to one other point, even though it is not really relevant to the issue of the cracking front wallAs to his complaint that we should have covered the drain hose on the AC unit to prevent damage, MrS [redacted] 's estimate states: "*Trenching, masking, clean up and hauling of all trash included." I never saw these units covered (which would have caused damage if they had been covered while running) and I can provide pictures of stucco spilled on the fan blades of the units, which would seem to indicate that they were not, in fact, coveredThis is in any case a separate issue from the cracking, and I thought it was settled when MrS [redacted] accepted the invoice from 5K Plumbing for the repairs we'd paid for, and sent us an adjusted invoice for the final amount due to himselfHowever, when we asked him again to come and look at the cracking front wall, he brought this up as a reason why he wouldn't come to the house, and accused us of lying about the damage: "Well, on my behalf I feel we were taken on the repair of the so-called heat pumpIf that hose that was dangling from the pump was so critical, you folks should have secured it or at least told us of its importanceWe masked and covered the units entirelyYou also said you cut off the damaged end of the hose to show me but never didSo I feel we paid for a pump that was faulty or already broken." For clarity, I have pasted the estimate in its entirety belowThis is all the 'information we received from MrS [redacted] We received no instruction from MrS [redacted] that we should mask anything, or do anything elseI have provided him with a picture of the stuccohose, which is white, not clear as he states in his reply to my complaint.The amount of the repair was $This is less than 2% of the pre-tax amount of $that we paid MrS [redacted] for the workThis doesn't really sound like he was "taken" to me.Also, while we were trying to persuade MrS [redacted] to just come LOOK at the cracking, he told us that if we weren't happy "you can hire a couple of my guys to spray themIt will be cheaper that way " That sounds very much to me like a refusal to honor his warranty.These statements, accusing us of lying, and saying after the fact that we should or should not have done certain things, indicate to me that MrS [redacted] is not dealing in good faith with usWhich is why we are now trying to resolve this with the help of the Revdex.com Regards, [redacted] enc.Estimate to renovate and restucco exterior of house: [redacted] / [redacted] ** APreparation and repair - Remove any areas of loose or damaged stucco Wash all walls free of dirt and dust Apply a bonding agent to all painted surfaces Install building paper and wire lath over wood paneling Apply fibered cement over all lathed areas Repair all other necessary areas with fibered cement Repair major cracks with fiberglass mesh and cement Water cure all new cement BColor coat - Apply a color coat of El Rey stucco over complete exterior of house Finish in a hand floated sand finish Water cure all new stucco Total price $ + tax*Trenching, masking, clean up and hauling of all trash included [redacted] year warrantyTerms: one half of total due upon initiation of work, balance upon completionReferences near by [redacted] **A+ rating from the Revdex.comHighest rating on [redacted] Licensed, bonded and insured[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: It's not "if" I exceed the Recommended SpecificationsYou and I both know I absolutely doIf exceeding them doesn't guarantee optimal performance then why do you recommend them? It's a simple question I have asked over and over and I know why you are dodging itIf you answer the question you will either expose yourself to legal issues or as disingenuous to the PC gaming community who know exactly what those terms mean in every single other game ever released for PCLook at ALL of your reviews on the Revdex.comThey are ALL negative and most of them have to do with the issue I am having in The DivisionIt is not a coincidenceYou have a real problem owning up to your faults as a companyOn your forums you list known bugs but REFUSE to list any bugs related to performance no matter how many times your members instruct you to do soThe fact of the matter is you have committed fraud and I will never stop until that is represented to the publicYou will have a reduced score on this Revdex.com page because I will never stop exposing you for stealing $from meYou disgust me and you can stop with the platitudesIf you cared to do the right thing, you would have given a wholly unsatisfied customer his money back for an unusable product he received but you won't do that because you have no integritySee you on the next reply (a month later)I'll be waiting! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: You knowingly distorted the reality of my situation to relieve yourself of culpabilityYou also previously stated that you cannot give a refund due to the amount of time I have already spent in-game (less than hours for a game bought several months ago)"Given the time played on this copy of the game as recently as this week, we are unable to offer a refund or other compensation" What you do not realize is that over 90% of the time "played" in The Division was spent troubleshooting the issues I was experiencingI spent over a month's worth of troubleshooting with little to no effect with your support staffThe time logged in this week was me trying to troubleshoot the issues further based on information I uncovered on [redacted] because Ubisoft abandoned my caseThe misrepresentation of facts that you are trying to pass off here is appallingIf the time spent in-game is the only reason why you won't offer a refund then you should consider the facts I wrote aboveNone of the time spent in-game was enjoyedIt was all work to fix YOUR game that you delivered in a broken stateIf you are not able to guarantee the game won't have MAJOR performance issues then why would you not offer those that are effected compensation? That's a bad business practiceJust look at your Revdex.com page and look at what EVERY SINGLE review of your business is aboutThere are the last time I read it and they are all negativeWant to know what they are about? The Division having performance issuesThis is not a coincidenceYou have sold a faulty product that a certain portion of your user base cannot properly use and you refuse to take responsibility for itThat's disgusting and you should be ashamed of yourselves.Also, I would like to report Ubisoft vindictively banned me from their support forums for spreading the information of my case to other people VIA their forums and TwitterI have proof of thisThey told me it was because of "toxicity" but at no time would they define the term or link me to their forum rules that defined my behavior as a violationThey really need a major review from some sort of business ethics committee and be reprimanded publicly for their actionsI wouldn't be surprised if a Class Action Lawsuit came about over their inability to deliver a product, of which they have been fully paid for ($in my case)I would sign up in a heart beat!I would like the Revdex.com to review this case and lower Ubisoft's Revdex.com rating accordingly if they refuse to do the right thingThey should be exposed for their behavior$has been stolen from me and all I got in return was a month of my time wasted and (less than) hours spent in game attempting to fix the issue I was experiencingI purchased a game...not additional workThis is UNACCEPTABLE! Sincerely, [redacted]
Hello [redacted] , I apologize for the inconvenience of this issueI have confirmed that the billing has been completed as of 9/at 4:PMHave you still not received your in-game content? If you have not, we would like to submit a ticket on the following site: [redacted] They will be able to assist you with your issue
Hello [redacted] ,I have followed up with support regarding your request for the capIf you can please update your support existing support ticket ( [redacted] ) with the email indicating you were invited to the closed beta, they will be able to assist you.I also see that you were successfully compensated for the initial infinite loading bugThank you very much for your folland I hope you're enjoying your game!
Hello [redacted] , I have reviewed your ticket that you have with usI can confirm that a refund of the credits at this time would not be possibleThe shop side that handles interactions such as this one is undergoing maintenanceI know this is not ideal and I do apologize for the inconvenienceAs soon as we receive more information, we will update your ticket Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:If there was an error on your servers that cause it to show I never unlocked Mira or played her, this is not my fault.At this point, I have unlocked Mira again, and would like to be compensated with renown in game Sincerely, [redacted] ***
Hello [redacted] , I apologize for the inconvenienceThe fix that was deployed yesterday should have fully resolved your issueWe are also looking into appropriate in-game compensation for not only you but all affected usersMore details will be communicated soonTo check in for updates, please feel free to reach out to our customer support team at [redacted] Thank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On The Record, the response to the ubi ticket I left closing the case: "Great, I'm glad things could get worked out, for future reference a faster response time to an issue like this and others would be greatly appreciated by me and the communityI hope we will not have any negative run in's in the future as I take customer support very seriously and it's a direct reflection of any businessI will be closing the Revdex.com complaint and marking this as resolved."Sincerely, [redacted] *
Complaint: [redacted] I am rejecting this response because:On Tuesday Aug18, I replied and offered MrS [redacted] the first available opening on [redacted] 's calendar, which was today, Thursday Aug20, between and PMForty-eight hours notice is the best I was able to offer; I had warned MrS [redacted] before that if he were going to insist on meeting with [redacted] , he would have to be more flexible in his meeting timesI also noted that any future meeting that involves [redacted] will need to be quite early in the morning, likely between 6:and AM on a Tuesday or Wednesday morning, since these times are before [redacted] is usually scheduled for conference calls with clients or coworkers, and are unlikely to be preempted.The next time [redacted] is in town and is available to meet is 6:AM Tuesday SepThis availability is subject to preemption however if [redacted] has to go on travel or is otherwise called away by the needs of his employer or customers.I am, of course, available to meet with MrS [redacted] at almost any time, if I am given notice by the end of the previous day (5PM)Please note that we have been asking MrS [redacted] to come out and inspect the problem areas since he notified us of his return from his vacation on July Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello [redacted] , We're sorry to see that you didn't enjoy your time spent playing Rainbow Six: SiegeI can imagine that latency and connection issues would detract significantly from your experienceAs previously explained by our support team, our return policy does not allow for a refund under these circumstancesHowever, we would like to do everything within our power to ensure the game is running optimally and as intended I have reached out to our support team to request that they follow up on your case further to make sure we have taken all possible steps to provide a positive outcomeThey will be in touch with you as soon as possibleThank you for your feedback and have a nice day
Hello, I have read your tickets and I am sorry that you had an unpleasant interaction with one of our agentsI have added days of champion status and steel as an apologyAs for the connection issues, I do understand that time warner has to forward your ports for you but we would need for those to be forwarded as this is a crucial step in solving a large percentage of connection issuesPlease contact them and have them forward your ports for the game Thanks, [redacted]
Hi ***,I can understand your frustration if you aren't getting the level of performance you expected out of your gameThe minimum requirements indicate the lowest level of hardware that will run the game at allIf your system exceeds recommended specs, you can expect better performance than at minimum specs - however, a specific level of performance/FPS is not guaranteedI'm sure you understand that PC configurations and use vary, and a number of factors can contribute to the maximum FPS you can achieve, which the support team has attempted to help you narrow downWe regret that we are unable to assist you further and, as always, wish you all the best
Hello ***, I truly apologize for the issues that you have encounteredWhile we cannot provide a refund for a game that was not purchased with us, we would love to continue to help you troubleshoot this issueRobert has reached out to you on your case and would like to assist you further Thanks, [redacted]
[redacted] is the one who said he owned the house at [redacted] and he is also the party that paid us for the work that was completed [redacted] needs to be present at any meeting discussing the concerns on this jobThank You Dan
Hello [redacted] , I have reviewed your case and have found the issue that you are talking aboutThe only thing we would need from you is a proof of purchase for the gameOnce we receive this, we can get you a digital copy of the game that will not have that issue Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: - Your message is not clear, what date did you respond to me? 5th of ??? How did you respond to me? - I have not received your response, I have checked my emails at this moment and still do not have a return label from Ubisoft - You have not answered my concerns posed in this Revdex.com complaint
Hello, I see that you have seen the case in question and have respondedThe attachment that you are looking for can be found on your caseYou can open that by going to support.ubi.com and clicking "My Cases." Once you have opened up case # [redacted] , you have to scroll to the bottom of the page to find the "Documents" section Let me know if you have any other questions Regards, [redacted]
Hello ***, I am not sure why the code is appearing that way on your systemPlease try the following three codes to add access to the unlimited content [redacted] Thanks, [redacted]