Hello [redacted] , I do apologize for the inconvenience but we do not have that information to give youAdditionally, if we could get the specifics of your ban, this information would not be communicated in order to keep the integrity of our anti-cheat systemsYou were informed previously of ways of securing your account to prevent any unauthorized accessDue to this, the ban on your account will not be removedIf you have any other questions or concerns, we will be glad to help you out Regards, [redacted]
After reaching out to our support team about your order, it appears that the order was cancelled and funds were not taken from your bank accountWe apologize for any inconvenience you experiencedPlease don't hesitate to re-open your existing support case if you have any further questions or concerns
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hello ***, Thank you for reaching out to us regarding your disputeI am sorry to hear that you have experienced difficulty getting your case resolvedI know it can be frustrating to be unable to play a game you loveYour Ghost Recon Phantoms dispute has been re-opened for a more detailed investigationYou will be contacted via your initial support request (Case #: XXXXXXXX) with a resolution If you have any further questions, please do not hesitate to update your ticket or contact Ubisoft Support(Please be sure to give the support representative your Revdex.com Case# as well as your ticket number if you are contacting us by phone.) Regards, [redacted] Senior Lead Support Representative Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the response, already has been solved by Ubisoft and I am glad we were able to fix this, I got my account back Thanks for your help, Regards
Our company began the stucco renovations for [redacted] and [redacted] on June 24th and completed the work on July 2ndAll the work spelled out in the estimate and work proposal was followed and finishedThe house had multiple surfaces to prepare for the final color coat including; painted stucco walls, remodeled areas of existing cement and wood areas that were papered, wire lathed and cemented prior to the color coatAs the job progressed, it became apparent that the final color would be somewhat inconsistent because of the different surfaces receiving the color coatSo we took it upon ourselves to cover some entire walls with cement to help even out the colorWe also sprayed a few walls after they dried to also even out the colorWe did this at our own expense so the customer would have a better finished productWe never asked for any compensation, but when I mentioned to [redacted] the extra steps we took to make the walls more presentable her response was as follows“We have given you credit for the work that was done properly; the back of the house looks greatIf that work cost more than you planned for, that is your responsibility, you did the estimate.” We also sprayed a few more areas as wellThe existing problem is a wall in the front of the house and the atrium that has crackingOn the last day of work, after having just applied the color coat the previous day, when the workers showed up in the morning, the owner, [redacted] , was soaking the front wall with the hoseAll of the water curing of the stucco was our responsibility as stated in the estimateSoaking the color coat less than hours after application is not goodThey then went in the atrium and saw those walls were also, very, very wetThe cracking the customers are complaining about is partially, if not mostly, because of the soaking of the walls too soon after applicationNevertheless, I said I would come out to look at the cracking but could not do so until August 15th or later because of a serious family matter I explained to [redacted] So when [redacted] insisted on a date for inspection I said August 15th, my first available dayShe then asked for a time and I replied 11amI also asked that both she and [redacted] be there since [redacted] owns the house and personally gave me the down paymentI thought [redacted] would be satisfied with a date and time establishedHer response was: “I am willing to accommodate any time you can assure me you will show up, but we have out-of-country house guests and I cannot guarantee that we will both be able to attend youIf you are going to impose additional conditions, you need to be more flexible about the meeting time.” As for the a/c, heat pump unitsWhen we were ready to color coat the west wall that has two units on the ground up near the house wall, we covered and masked both units completely and uncovered them as soon as the wall was completed a couple hours laterUnbeknownst to us, there was a clear hose dangling from one of the units which, according to [redacted] , got plugged at the open end with some stucco that hindered the performance of the unit causing damage that we paid forMy concern is that if this hose was so critical to the performance of said unit, why were we not informed so we could have taken precautions, or why did the homeowners not protect that hose prior to the work on that wallNonetheless, we paid for said damageAgain, we have completed and performed all the work according to the estimate/proposalThe cracked walls in questions are at least partially because they were water soaked improperly and untimelyI also have given a day and time in which I will look at the problem as the customer requestedThe only response I have received about that meeting is this letter I am responding toDan S [redacted] Southwestern Stucco Services
Complaint: [redacted] I am rejecting this response because:This is the problem no one takes the time to read what you submitI posted on my complaint screenshots from where I talked to TWC and where they said all ports were forwarded and openThey are aware of connection issues with this game they have already released patch trying to fix itIt has a link in the game to go to about the connection issues which are a problem across all platformsI appreciate what help you have given already but I have already done everything on my end and I do not have login issues the issues I have are multiplayer only and there are a lot of people complaining about the same issuesSincerely, [redacted]
I am replying to this response:I originally suggested August 20th as the day for us all to meetOnce I requested that [redacted] be present [redacted] said they would be entertaining out of the country company and the 20th wouldn't workThen I get a response on August 19th asking for an August 20th meeting, but I had already made other business plansI understand [redacted] 's needs when it comes to his employer or customers, but I would like the same consideration for my business needs and customersI have no problem meeting with [redacted] , but I am not comfortable discussing the stucco issues without the owner of the home presentAgain, [redacted] had plenty of time to visit with myself and the crew during the progress of the job during business hoursSurely he can clear a small portion of time to meet with me in the near futureI have said that Saturdays are fine as wellDan
I reject this response as a one day notice for a meeting is not appropriate nor fairI already have commitments for tomorrow that I will not cancel on other customers at such a short noticePlease give me at least a few days notice for a meeting and I will be glad to attendDan S [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Hello, Thank you for reaching out to us for assistance with this issueI am sorry to hear that you did experience a delay in service I have contacted a specialist regarding your original ticketYou should have already received a response with a resolution to your case If you do have any further concerns or questions, please feel free to let me know or update your ticket directly to speak with a specialist for Ghost Recon Phantoms We hope that you continue to enjoy this game as well as other Ubisoft titles! [redacted] Senior Lead Support Representative
Hello [redacted] , I am sorry that you are having trouble playing the gameWe would not be able to offer you a refund for this title but we would love to continue to help you troubleshoot this issue and help you get it runningI will update your ticket with additional troubleshooting steps that pertain to your attached Msinfo file Thank you, [redacted]
Hello ***, I would recommend reaching out to Sony for this error since your PSis showing that to youThey may have additional troubleshooting steps that you can try that are specific to that error code Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Not only did it take them over days to even attempt to get the preorder code working, I had to get a code through another user to be able to access the content that I paid for Now, the product doesn't work for the online portion and I still am not able to get 100% use of the product that I paid for I would like to know why the process resulted in me havng to do all of the work on my end and why this company apparently has no control over their preorder process.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: A) Viking Maps, it's been over a month and with literally 1/of the Dominion Game mode maps missing with no ETA on a fix or any word about compensation I bought the game under the assumption those maps would be available and for the vast majority of the game's release that have not B) Connectivity, the suggested Solutions included turning off my firewall I have established after several internet tests I have a NAT type of , mps download and download This is mores than adequate for any online game To suggest that I have to turnoff my fire wall when the disconnects and crash stem from the peer to peer system being unable to handle player drop outs is absurd Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Hi ***, If you are on a console platform, such as an Xbox or PS3, you should be able to play local without any major issues In order to play the local cooperative mode on these consoles, you'll need an individual profile for both players on the systemone for yourself, and one for your brother Once there are two accounts, you should be able to play cooperative split screen in the game by selecting from the main menu of the game and having each player select an account Split screen is not available on the PC versions of Far Cry If you have any additional questions or concerns, please do not hesitate to reach out to our support team via support.ubi.com
Complaint: [redacted] I am rejecting this response because: I secured my account exactly as instructedThere was nothing else I could do to secure my account any furtherWhen I was banned a second time it was clear it was in error as it is nearly impossible for my account to be hacked with a new password and 2-step verification activeThis is exactly how your team suggested I secure my accountAgain, I followed through precisely as instructedIf that method of security was inadequate than that is a failure by support, not me I am looking for clarification on how/why I got bannedSince my account was secured as suggested by your support team I would like to know what evidence there is that any cheating occurred and/or my account was insecureIt is very easy for your team to review the activity on my accountDid someone from russia play the game again as before? Was the game ever played again after I secured my account? I know I never even loaded or played the gameIts highly unlikely a foreign party played the game either as my account was secured as instructedYou could see that information if you actually reviewed my case as requestedI'm not asking for information on how you screen for cheatingI'm asking to know when my account was accessed after I secured it I'm asking for the data and evidence of the ban to be reviewed and explainedThis is what happened with the initial banI was informed someone with a russian IP was playing the game from my accountDid this happen again? At this time you have removed my ability to use a product I own with zero evidence, explanation, or reasoningI have asked to speak with a manager or someone in a position of authority for clarity on the situation and how to get it resolvedYour support team has offered zero assistance, support, or information This product is unusable to me and I would like resolution Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this is an offer of help and not yet a resolutionI am supplying the information as requested and look forward to a proposed resolution.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: While I didn't ask for compensation concerning the hour wait, I was extremely dissatisfied with the service from the representativeNo customer should have to wait hours from a tier publisher for assistance and then to have the chat disconnected is absolutely absurd (which is the primary source of frustration I have at the moment) and shows a distinct lack of care for the customerIn addition, I purchased the highest tier of the game that was available and then purchased additional content on top of thatNo customer should be treated that way! I appreciate the apology, and I appreciate you taking the time to respond, kindlyI still do not feel as if this has been made entirely rightI received my credits 48hrs after purchase, including hrs after I was advised to wait, after waiting hours to not have an immediate resolution (pushing the credits to my account which was definitely possible as the agent advised)By the agent advising me that pushing the credits through would've created more problems, it told me that Ubisoft was completely fine with inconveniencing me, but couldn't be bothered to resolve the problem as quickly as possible That, in a nutshell, is why I'm frustratedI paid for something, wasn't advised of the timeline or that there were technical problems, and when I came to Ubisoft for help, I not only had to wait but was "hung up" on Sincerely, [redacted]
Hello [redacted] , I do apologize for the inconvenience but we do not have that information to give youAdditionally, if we could get the specifics of your ban, this information would not be communicated in order to keep the integrity of our anti-cheat systemsYou were informed previously of ways of securing your account to prevent any unauthorized accessDue to this, the ban on your account will not be removedIf you have any other questions or concerns, we will be glad to help you out Regards, [redacted]
After reaching out to our support team about your order, it appears that the order was cancelled and funds were not taken from your bank accountWe apologize for any inconvenience you experiencedPlease don't hesitate to re-open your existing support case if you have any further questions or concerns
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hello ***, Thank you for reaching out to us regarding your disputeI am sorry to hear that you have experienced difficulty getting your case resolvedI know it can be frustrating to be unable to play a game you loveYour Ghost Recon Phantoms dispute has been re-opened for a more detailed investigationYou will be contacted via your initial support request (Case #: XXXXXXXX) with a resolution If you have any further questions, please do not hesitate to update your ticket or contact Ubisoft Support(Please be sure to give the support representative your Revdex.com Case# as well as your ticket number if you are contacting us by phone.) Regards, [redacted] Senior Lead Support Representative Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the response, already has been solved by Ubisoft and I am glad we were able to fix this, I got my account back Thanks for your help, Regards
Our company began the stucco renovations for [redacted] and [redacted] on June 24th and completed the work on July 2ndAll the work spelled out in the estimate and work proposal was followed and finishedThe house had multiple surfaces to prepare for the final color coat including; painted stucco walls, remodeled areas of existing cement and wood areas that were papered, wire lathed and cemented prior to the color coatAs the job progressed, it became apparent that the final color would be somewhat inconsistent because of the different surfaces receiving the color coatSo we took it upon ourselves to cover some entire walls with cement to help even out the colorWe also sprayed a few walls after they dried to also even out the colorWe did this at our own expense so the customer would have a better finished productWe never asked for any compensation, but when I mentioned to [redacted] the extra steps we took to make the walls more presentable her response was as follows“We have given you credit for the work that was done properly; the back of the house looks greatIf that work cost more than you planned for, that is your responsibility, you did the estimate.” We also sprayed a few more areas as wellThe existing problem is a wall in the front of the house and the atrium that has crackingOn the last day of work, after having just applied the color coat the previous day, when the workers showed up in the morning, the owner, [redacted] , was soaking the front wall with the hoseAll of the water curing of the stucco was our responsibility as stated in the estimateSoaking the color coat less than hours after application is not goodThey then went in the atrium and saw those walls were also, very, very wetThe cracking the customers are complaining about is partially, if not mostly, because of the soaking of the walls too soon after applicationNevertheless, I said I would come out to look at the cracking but could not do so until August 15th or later because of a serious family matter I explained to [redacted] So when [redacted] insisted on a date for inspection I said August 15th, my first available dayShe then asked for a time and I replied 11amI also asked that both she and [redacted] be there since [redacted] owns the house and personally gave me the down paymentI thought [redacted] would be satisfied with a date and time establishedHer response was: “I am willing to accommodate any time you can assure me you will show up, but we have out-of-country house guests and I cannot guarantee that we will both be able to attend youIf you are going to impose additional conditions, you need to be more flexible about the meeting time.” As for the a/c, heat pump unitsWhen we were ready to color coat the west wall that has two units on the ground up near the house wall, we covered and masked both units completely and uncovered them as soon as the wall was completed a couple hours laterUnbeknownst to us, there was a clear hose dangling from one of the units which, according to [redacted] , got plugged at the open end with some stucco that hindered the performance of the unit causing damage that we paid forMy concern is that if this hose was so critical to the performance of said unit, why were we not informed so we could have taken precautions, or why did the homeowners not protect that hose prior to the work on that wallNonetheless, we paid for said damageAgain, we have completed and performed all the work according to the estimate/proposalThe cracked walls in questions are at least partially because they were water soaked improperly and untimelyI also have given a day and time in which I will look at the problem as the customer requestedThe only response I have received about that meeting is this letter I am responding toDan S [redacted] Southwestern Stucco Services
Complaint: [redacted] I am rejecting this response because:This is the problem no one takes the time to read what you submitI posted on my complaint screenshots from where I talked to TWC and where they said all ports were forwarded and openThey are aware of connection issues with this game they have already released patch trying to fix itIt has a link in the game to go to about the connection issues which are a problem across all platformsI appreciate what help you have given already but I have already done everything on my end and I do not have login issues the issues I have are multiplayer only and there are a lot of people complaining about the same issuesSincerely, [redacted]
I am replying to this response:I originally suggested August 20th as the day for us all to meetOnce I requested that [redacted] be present [redacted] said they would be entertaining out of the country company and the 20th wouldn't workThen I get a response on August 19th asking for an August 20th meeting, but I had already made other business plansI understand [redacted] 's needs when it comes to his employer or customers, but I would like the same consideration for my business needs and customersI have no problem meeting with [redacted] , but I am not comfortable discussing the stucco issues without the owner of the home presentAgain, [redacted] had plenty of time to visit with myself and the crew during the progress of the job during business hoursSurely he can clear a small portion of time to meet with me in the near futureI have said that Saturdays are fine as wellDan
Hello ***, I do apologize but the trials frontier team does not manually fix challenges to favor one player over another
I reject this response as a one day notice for a meeting is not appropriate nor fairI already have commitments for tomorrow that I will not cancel on other customers at such a short noticePlease give me at least a few days notice for a meeting and I will be glad to attendDan S [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Hello, Thank you for reaching out to us for assistance with this issueI am sorry to hear that you did experience a delay in service I have contacted a specialist regarding your original ticketYou should have already received a response with a resolution to your case If you do have any further concerns or questions, please feel free to let me know or update your ticket directly to speak with a specialist for Ghost Recon Phantoms We hope that you continue to enjoy this game as well as other Ubisoft titles! [redacted] Senior Lead Support Representative
Hello [redacted] , I am sorry that you are having trouble playing the gameWe would not be able to offer you a refund for this title but we would love to continue to help you troubleshoot this issue and help you get it runningI will update your ticket with additional troubleshooting steps that pertain to your attached Msinfo file Thank you, [redacted]
Hello ***, I would recommend reaching out to Sony for this error since your PSis showing that to youThey may have additional troubleshooting steps that you can try that are specific to that error code Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Not only did it take them over days to even attempt to get the preorder code working, I had to get a code through another user to be able to access the content that I paid for Now, the product doesn't work for the online portion and I still am not able to get 100% use of the product that I paid for I would like to know why the process resulted in me havng to do all of the work on my end and why this company apparently has no control over their preorder process.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I requested a call back on the phone number I providedSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: A) Viking Maps, it's been over a month and with literally 1/of the Dominion Game mode maps missing with no ETA on a fix or any word about compensation I bought the game under the assumption those maps would be available and for the vast majority of the game's release that have not B) Connectivity, the suggested Solutions included turning off my firewall I have established after several internet tests I have a NAT type of , mps download and download This is mores than adequate for any online game To suggest that I have to turnoff my fire wall when the disconnects and crash stem from the peer to peer system being unable to handle player drop outs is absurd Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Hi ***, If you are on a console platform, such as an Xbox or PS3, you should be able to play local without any major issues In order to play the local cooperative mode on these consoles, you'll need an individual profile for both players on the systemone for yourself, and one for your brother Once there are two accounts, you should be able to play cooperative split screen in the game by selecting from the main menu of the game and having each player select an account Split screen is not available on the PC versions of Far Cry If you have any additional questions or concerns, please do not hesitate to reach out to our support team via support.ubi.com
Complaint: [redacted] I am rejecting this response because: I secured my account exactly as instructedThere was nothing else I could do to secure my account any furtherWhen I was banned a second time it was clear it was in error as it is nearly impossible for my account to be hacked with a new password and 2-step verification activeThis is exactly how your team suggested I secure my accountAgain, I followed through precisely as instructedIf that method of security was inadequate than that is a failure by support, not me I am looking for clarification on how/why I got bannedSince my account was secured as suggested by your support team I would like to know what evidence there is that any cheating occurred and/or my account was insecureIt is very easy for your team to review the activity on my accountDid someone from russia play the game again as before? Was the game ever played again after I secured my account? I know I never even loaded or played the gameIts highly unlikely a foreign party played the game either as my account was secured as instructedYou could see that information if you actually reviewed my case as requestedI'm not asking for information on how you screen for cheatingI'm asking to know when my account was accessed after I secured it I'm asking for the data and evidence of the ban to be reviewed and explainedThis is what happened with the initial banI was informed someone with a russian IP was playing the game from my accountDid this happen again? At this time you have removed my ability to use a product I own with zero evidence, explanation, or reasoningI have asked to speak with a manager or someone in a position of authority for clarity on the situation and how to get it resolvedYour support team has offered zero assistance, support, or information This product is unusable to me and I would like resolution Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this is an offer of help and not yet a resolutionI am supplying the information as requested and look forward to a proposed resolution.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: While I didn't ask for compensation concerning the hour wait, I was extremely dissatisfied with the service from the representativeNo customer should have to wait hours from a tier publisher for assistance and then to have the chat disconnected is absolutely absurd (which is the primary source of frustration I have at the moment) and shows a distinct lack of care for the customerIn addition, I purchased the highest tier of the game that was available and then purchased additional content on top of thatNo customer should be treated that way! I appreciate the apology, and I appreciate you taking the time to respond, kindlyI still do not feel as if this has been made entirely rightI received my credits 48hrs after purchase, including hrs after I was advised to wait, after waiting hours to not have an immediate resolution (pushing the credits to my account which was definitely possible as the agent advised)By the agent advising me that pushing the credits through would've created more problems, it told me that Ubisoft was completely fine with inconveniencing me, but couldn't be bothered to resolve the problem as quickly as possible That, in a nutshell, is why I'm frustratedI paid for something, wasn't advised of the timeline or that there were technical problems, and when I came to Ubisoft for help, I not only had to wait but was "hung up" on Sincerely, [redacted]