Complaint: [redacted] I am rejecting this response because: I'm not sure what you're last message even wasI solved my problem myself through trial and error with no help from Ubisoft I'm just one person who is persistentWhat about all the other people out there I see on forums who can't even play the game at all because they don't know what to do? Sincerely, [redacted]
Hello ***, I truly apologize for the delay in receiving a responseI have reviewed your case and am waiting to hear back about the appeal for your banOnce I have that information, I will update you on your ticket with us Regards, [redacted]
Hello [redacted] , I apologize for any issues that you have had with the gameWe have followed up with you on your casePlease reply there for further assistance Thank you!
Hello, I do apologize for the wait but you should be receiving your return label soonOnce that is sent to you, you can return the packageUntil then, if you have any other questions or concerns, you can update your case with us Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hello [redacted] , I was very sorry to see that you had a negative experience with your game and I can certainly understand your frustration with the extended length of your issueAfter reaching out to our support team, I see that a game which had been recently released at the time of your issue (Far Cry 4) was offered and accepted as compensation since we were unable to provide the crew creditsThe value of the compensation you received exceeded that which you are requesting hereIf you have any questions or if you require assistance with your game, please update your existing caseOur support team will be happy to offer any further help or clarification necessaryThank you for your feedback and I apologize once again for any inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again as stated in the communications with you that game was offered in addition to the crew credits You can also tell that I didn't even want the game and to this date I haven't even used the code you providedI'm sure you can verify that Final Business Response / [redacted] (4000, 9, 2015/12/28) */ Hello [redacted] , I apologize for the confusion surrounding your compensationThe Far Cry game was offered as compensation in place of Crew CreditsSince this was not adequately communicated to you, your support case has been escalated so that additional compensation can be providedWe ask you to please continue to follow up with our support team with any questions or concernsThank you!
Hello ***,As previously stated by the customer support manager, meeting the minimum requirements does not guarantee a specific FPS and our team has worked with you to improve your performance to the best of their abilityWe apologize for the inconvenienceIf you have any additional information to bring to light on your support case, please feel free to do soOtherwise, we regret that we are unable to assist you further and wish you the best
Complaint: [redacted] I am rejecting this response because: I am telling you AGAIN that I do not just meet the Minimum RequirementsI exceed the Recommended Requirements as specifically advertised by your companyCheck the previous messagesMy system is above and beyond what your company recommends from a hardware and software standpointIf exceeding the Recommended Requirements does not ensure optimal performance why even advertise a Minimum and Recommended configuration? It is disingenuous to claim that I should not expect optimal performanceYour game is either broken or you have falsely advertisedEither way I will continue to demand a refund because I know I am rightYou know you are wrong [redacted] Sincerely, [redacted]
Hello ***, You should now be able to play the game and season pass on Uplay without an issuePlease let me know if this is not the case Regards, [redacted]
Hello [redacted] , I apologize for the inconvenience that you have had with your save fileHowever, after going through your case it seems like your save was overwritten when you made a new profileWhile we cannot recover the old one for you, we have added 70k experience points and skill points to your current save to help you progress Please let us know if you have any further issues Thank you, [redacted]
Hello [redacted] , I have gone ahead and added those credits to your accountI do apologize for the inconvenience and due to that, I have added an additional for youIf you have any other questions, please update your case with us Thanks, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Hello [redacted] , We understand your disappointment and appreciate your interest in our gameI have reached out to the support team for more information about your caseThe paperwork you attached to your case did indicate that Terms and Conditions apply to the promotionThe Terms and Conditions outlined on the website you referenced indicate an expiration date of June 30th, Replacement codes for this promotion have unfortunately expired Your case was escalated to a senior member of the team, who contacted you on October 12th with clarification about the promotionWe apologize for any confusion regarding that and the navigation of the promotional websiteUplay Units were added to your account, which can be used toward several Ubisoft games and in-game itemsYou can learn more about the Uplay program at http://uplay.ubi.comPlease also feel free to reach out through your support ticket with any additional questions or feedbackThank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) A lawyer with too much time on their hands may read the T's and C'sUplay credits are another market ploy to spend more moneyMy kids and his friends dislike this business practice and will not be asking me to get them any Ubisoft games this holiday seasonThe lesson learned is pricelessThank you Revdex.com Final Business Response / [redacted] (4000, 9, 2015/10/29) */ Hello [redacted] I apologize that we were not able to resolve this issue to your satisfactionThere is no way to provide the requested promo code at this point since they were provided by Samsung and are now expired, but we appreciate your feedback it will help us avoid similar dissatisfaction in the futurePlease don't hesitate to contact us again through the support site if we can be of any further assistance Final Consumer Response / [redacted] (2000, 11, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The game had terrible reviews anywaysThe brand will not be forgetten and avoided for certain
Hello ***, I apologize for the inconvenience of not being able to access the unlimited contentPlease try this code on your PS4: [redacted] If you have any issues with this code, please update your original case with us and we will investigate this further Thanks, [redacted]
Hello ***, I do apologize for the delay on your issue being resolvedI have reviewed your case information and do see that your request was fulfilledAre you still having any issues with the game? Thanks, [redacted]
Hey ***, Well I do truly apologize for the problems that you have had with the gameI have gone ahead and refunded that for youThe money will be returned to your account in 2-business days Regards, [redacted]
Hello [redacted] , I have added that content for youIf you have any trouble accessing it, please update your case with us and I will look into it further for you Thanks, [redacted]
Hello ***, I have responded to your case with some more troubleshooting steps that should allow you to successfully install and play the gameIf these do not work for you, please update your case and we can progress from there Thanks, [redacted]
I said I was not available to meet before August 15th, but am available to agree on a date and time after that date when both *** and *** can be thereEven while out of town I am monitoring my messages so I can still respond to a suggested dateThank You Dan
Initial Business Response /* (1000, 5, 2015/09/30) */
Hello ***,
Thank you for reaching out with your concernsI checked with our Support Team and they were able to confirm that you have access to the Beta as of September We hope you have been enjoying it
We understand your concern
regarding the issuance of keysTo offer some clarification, pre-order customers were guaranteed beta access while access for waitlist users is not guaranteed and depends on space and availabilityAt this point, all guaranteed access keys should have been issued and the Beta has been extended to October to allow for more play timeIf you, or anyone you know, is still waiting on a guaranteed key, please reach out to our support team directly at support.ubi.com and we will get them in game as quickly as possible
We appreciate your interest in the Beta and hope you'll reach out to us through the support site or the Closed Beta forums with your feedback about the gameThanks!
Hello ***,
I have reviewed your case and see that *** replied to you with a game and season pass keyAlso, to answer your question, the hard copy would be the gold edition gameHowever, the season pass key that you were given includes everything that you would have received in that case
Does this answer your question?
Regards,
***
Complaint: [redacted] I am rejecting this response because: I'm not sure what you're last message even wasI solved my problem myself through trial and error with no help from Ubisoft I'm just one person who is persistentWhat about all the other people out there I see on forums who can't even play the game at all because they don't know what to do? Sincerely, [redacted]
Hello ***, I truly apologize for the delay in receiving a responseI have reviewed your case and am waiting to hear back about the appeal for your banOnce I have that information, I will update you on your ticket with us Regards, [redacted]
Hello [redacted] , I apologize for any issues that you have had with the gameWe have followed up with you on your casePlease reply there for further assistance Thank you!
Hello, I do apologize for the wait but you should be receiving your return label soonOnce that is sent to you, you can return the packageUntil then, if you have any other questions or concerns, you can update your case with us Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hello [redacted] , I was very sorry to see that you had a negative experience with your game and I can certainly understand your frustration with the extended length of your issueAfter reaching out to our support team, I see that a game which had been recently released at the time of your issue (Far Cry 4) was offered and accepted as compensation since we were unable to provide the crew creditsThe value of the compensation you received exceeded that which you are requesting hereIf you have any questions or if you require assistance with your game, please update your existing caseOur support team will be happy to offer any further help or clarification necessaryThank you for your feedback and I apologize once again for any inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again as stated in the communications with you that game was offered in addition to the crew credits You can also tell that I didn't even want the game and to this date I haven't even used the code you providedI'm sure you can verify that Final Business Response / [redacted] (4000, 9, 2015/12/28) */ Hello [redacted] , I apologize for the confusion surrounding your compensationThe Far Cry game was offered as compensation in place of Crew CreditsSince this was not adequately communicated to you, your support case has been escalated so that additional compensation can be providedWe ask you to please continue to follow up with our support team with any questions or concernsThank you!
Hello ***,As previously stated by the customer support manager, meeting the minimum requirements does not guarantee a specific FPS and our team has worked with you to improve your performance to the best of their abilityWe apologize for the inconvenienceIf you have any additional information to bring to light on your support case, please feel free to do soOtherwise, we regret that we are unable to assist you further and wish you the best
Complaint: [redacted] I am rejecting this response because: I am telling you AGAIN that I do not just meet the Minimum RequirementsI exceed the Recommended Requirements as specifically advertised by your companyCheck the previous messagesMy system is above and beyond what your company recommends from a hardware and software standpointIf exceeding the Recommended Requirements does not ensure optimal performance why even advertise a Minimum and Recommended configuration? It is disingenuous to claim that I should not expect optimal performanceYour game is either broken or you have falsely advertisedEither way I will continue to demand a refund because I know I am rightYou know you are wrong [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Hello ***, You should now be able to play the game and season pass on Uplay without an issuePlease let me know if this is not the case Regards, [redacted]
Hello [redacted] , I apologize for the inconvenience that you have had with your save fileHowever, after going through your case it seems like your save was overwritten when you made a new profileWhile we cannot recover the old one for you, we have added 70k experience points and skill points to your current save to help you progress Please let us know if you have any further issues Thank you, [redacted]
Hello [redacted] , I have gone ahead and added those credits to your accountI do apologize for the inconvenience and due to that, I have added an additional for youIf you have any other questions, please update your case with us Thanks, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Hello [redacted] , We understand your disappointment and appreciate your interest in our gameI have reached out to the support team for more information about your caseThe paperwork you attached to your case did indicate that Terms and Conditions apply to the promotionThe Terms and Conditions outlined on the website you referenced indicate an expiration date of June 30th, Replacement codes for this promotion have unfortunately expired Your case was escalated to a senior member of the team, who contacted you on October 12th with clarification about the promotionWe apologize for any confusion regarding that and the navigation of the promotional websiteUplay Units were added to your account, which can be used toward several Ubisoft games and in-game itemsYou can learn more about the Uplay program at http://uplay.ubi.comPlease also feel free to reach out through your support ticket with any additional questions or feedbackThank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) A lawyer with too much time on their hands may read the T's and C'sUplay credits are another market ploy to spend more moneyMy kids and his friends dislike this business practice and will not be asking me to get them any Ubisoft games this holiday seasonThe lesson learned is pricelessThank you Revdex.com Final Business Response / [redacted] (4000, 9, 2015/10/29) */ Hello [redacted] I apologize that we were not able to resolve this issue to your satisfactionThere is no way to provide the requested promo code at this point since they were provided by Samsung and are now expired, but we appreciate your feedback it will help us avoid similar dissatisfaction in the futurePlease don't hesitate to contact us again through the support site if we can be of any further assistance Final Consumer Response / [redacted] (2000, 11, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The game had terrible reviews anywaysThe brand will not be forgetten and avoided for certain
Hello ***, I apologize for the inconvenience of not being able to access the unlimited contentPlease try this code on your PS4: [redacted] If you have any issues with this code, please update your original case with us and we will investigate this further Thanks, [redacted]
Hello ***, I do apologize for the delay on your issue being resolvedI have reviewed your case information and do see that your request was fulfilledAre you still having any issues with the game? Thanks, [redacted]
Hey ***, Well I do truly apologize for the problems that you have had with the gameI have gone ahead and refunded that for youThe money will be returned to your account in 2-business days Regards, [redacted]
Hello [redacted] , I have added that content for youIf you have any trouble accessing it, please update your case with us and I will look into it further for you Thanks, [redacted]
Hello ***, I have responded to your case with some more troubleshooting steps that should allow you to successfully install and play the gameIf these do not work for you, please update your case and we can progress from there Thanks, [redacted]
I said I was not available to meet before August 15th, but am available to agree on a date and time after that date when both *** and *** can be thereEven while out of town I am monitoring my messages so I can still respond to a suggested dateThank You Dan
Initial Business Response /* (1000, 5, 2015/09/30) */
Hello ***,
Thank you for reaching out with your concernsI checked with our Support Team and they were able to confirm that you have access to the Beta as of September We hope you have been enjoying it
We understand your concern
regarding the issuance of keysTo offer some clarification, pre-order customers were guaranteed beta access while access for waitlist users is not guaranteed and depends on space and availabilityAt this point, all guaranteed access keys should have been issued and the Beta has been extended to October to allow for more play timeIf you, or anyone you know, is still waiting on a guaranteed key, please reach out to our support team directly at support.ubi.com and we will get them in game as quickly as possible
We appreciate your interest in the Beta and hope you'll reach out to us through the support site or the Closed Beta forums with your feedback about the gameThanks!
Hello ***,
I have reviewed your case and see that *** replied to you with a game and season pass keyAlso, to answer your question, the hard copy would be the gold edition gameHowever, the season pass key that you were given includes everything that you would have received in that case
Does this answer your question?
Regards,
***