This is something that we are currently working on. I do understand the frustration of not receiving what you paid for and trust that your message does not fall on deaf ears. As soon as we have a solution, you will be made aware. In the mean time, I know that this will not...
make up for the missing content but I hope that you enjoy this game for the WII U:
[redacted]
Hello [redacted],
I have added that content for you. If you have any trouble accessing it, please update your case with us and I will look into it further for you.
I apologize for the inconvenience but the content that you paid for with your season pass is still being delivered to you. You will still receive the same amount of characters but just on a different timeline. Concerning the map, this was free content that was available to all...
players that was removed so this was not in relation to the money that you paid for your season pass.
Please let me know if you have any other questions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: this is an electronic game which means it runs off of a program I have proof that this program has allowed some players to get 6 of the pieces in a row while other players spend hundreds of dollars buying gems and you take them 40 tries before I even get what I was trying to get so I mean obviously you can change the program to favor certain players. The words program and luck are two completely opposites therefore you can't have bothSincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Ubisoft is unable to fix their defective product and unwilling to provide a refund. Minimally, that's a poor way to treat their customers. More concerning, this is probably fraud on Ubisoft's part. Advertising a product as fully functional and selling it to consumers with a major defect is a complete misrepresentation. Being unable or unwilling to remedy the situation is a blatantly crooked way to do business.
Sincerely,[redacted]
We are sorry for any confusion around the availability of languages on the Russian PC version. If you purchased your game from the Uplay shop, we will be able to resolve this through our support site: [redacted]. Otherwise, please contact the retailer where you purchased the game. Since your...
transaction took place with that company, you will be subject to their refund policies. Thanks!
Hello [redacted],As previously stated by the customer support manager, meeting the minimum requirements does not guarantee a specific FPS and our team has worked with you to improve your performance to the best of their ability. We apologize for the inconvenience. If you have any additional information to bring to light on your support case, please feel free to do so. Otherwise, we regret that we are unable to assist you further and wish you the best.
Initial Business Response /* (1000, 11, 2015/10/13) */
Hello [redacted],
I'm very sorry to hear that you have not received your DLC. I definitely understand your frustration with the delay. Our support team has escalated your issue and can continue to follow up with you through your support question...
any time you would like an update.
To apologize for the inconvenience, the support team can offer a number of methods of compensation, including specific DLC and coupons. We hope you will contact us again to take advantage of one of the options previously offered. No additional compensation will be made available.
We appreciate your patronage of The Crew and hope you continue to enjoy the game. We will work on resolving the issue with your DLC as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us at http://support.ubi.com.
Hello,
I have read your tickets and I am sorry that you had an unpleasant interaction with one of our agents. I have added 7 days of champion status and 300 steel as an apology. As for the connection issues, I do understand that time warner has to forward your ports for you but we would need for those to be forwarded as this is a crucial step in solving a large percentage of connection issues. Please contact them and have them forward your ports for the game.
I have responded to your case with some more troubleshooting steps that should allow you to successfully install and play the game. If these do not work for you, please update your case and we can progress from there.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],
I do apologize for the delay on your issue being resolved. I have reviewed your case information and do see that your request was fulfilled. Are you still having any issues with the game?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2016/01/11) */
Hello [redacted],
We appreciate your effort to reach out to us and we're very sorry to hear that you've run into issues connecting to your game. Our team is working hard to address any issues and also keep our community informed of progress. Please...
see the "Top Priorities and Known Issues" thread on the official forums for updates.
If you're experiencing anything not covered in that thread or have additional questions or feedback, please contact our support team through support.ubi.com so we can address it ASAP. In fact, please don't hesitate to contact support any time. Our goal is to deliver a fun and satisfying gaming experience, and your feedback is instrumental in helping us make that happen. Thanks!
Hello [redacted],
This is something that we are currently working on. I do understand the frustration of not receiving what you paid for and trust that your message does not fall on deaf ears. As soon as we have a solution, you will be made aware. In the mean time, I know that this will not...
make up for the missing content but I hope that you enjoy this game for the WII U:
[redacted]
Regards,
[redacted]
Hello [redacted],
I have added that content for you. If you have any trouble accessing it, please update your case with us and I will look into it further for you.
Thanks,
[redacted]
Hello [redacted],
I apologize for the inconvenience but the content that you paid for with your season pass is still being delivered to you. You will still receive the same amount of characters but just on a different timeline. Concerning the map, this was free content that was available to all...
players that was removed so this was not in relation to the money that you paid for your season pass.
Please let me know if you have any other questions.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: this is an electronic game which means it runs off of a program I have proof that this program has allowed some players to get 6 of the pieces in a row while other players spend hundreds of dollars buying gems and you take them 40 tries before I even get what I was trying to get so I mean obviously you can change the program to favor certain players. The words program and luck are two completely opposites therefore you can't have bothSincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Ubisoft is unable to fix their defective product and unwilling to provide a refund. Minimally, that's a poor way to treat their customers. More concerning, this is probably fraud on Ubisoft's part. Advertising a product as fully functional and selling it to consumers with a major defect is a complete misrepresentation. Being unable or unwilling to remedy the situation is a blatantly crooked way to do business.
Sincerely,[redacted]
We are sorry for any confusion around the availability of languages on the Russian PC version. If you purchased your game from the Uplay shop, we will be able to resolve this through our support site: [redacted]. Otherwise, please contact the retailer where you purchased the game. Since your...
transaction took place with that company, you will be subject to their refund policies. Thanks!
Hello [redacted],
You should now be able to play the game and season pass on Uplay without an issue. Please let me know if this is not the case.
Regards,
[redacted]
Hello [redacted],As previously stated by the customer support manager, meeting the minimum requirements does not guarantee a specific FPS and our team has worked with you to improve your performance to the best of their ability. We apologize for the inconvenience. If you have any additional information to bring to light on your support case, please feel free to do so. Otherwise, we regret that we are unable to assist you further and wish you the best.
Initial Business Response /* (1000, 11, 2015/10/13) */
Hello [redacted],
I'm very sorry to hear that you have not received your DLC. I definitely understand your frustration with the delay. Our support team has escalated your issue and can continue to follow up with you through your support question...
any time you would like an update.
To apologize for the inconvenience, the support team can offer a number of methods of compensation, including specific DLC and coupons. We hope you will contact us again to take advantage of one of the options previously offered. No additional compensation will be made available.
We appreciate your patronage of The Crew and hope you continue to enjoy the game. We will work on resolving the issue with your DLC as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us at http://support.ubi.com.
Hello,
I have read your tickets and I am sorry that you had an unpleasant interaction with one of our agents. I have added 7 days of champion status and 300 steel as an apology. As for the connection issues, I do understand that time warner has to forward your ports for you but we would need for those to be forwarded as this is a crucial step in solving a large percentage of connection issues. Please contact them and have them forward your ports for the game.
Thanks,
[redacted]
Hello [redacted],
I have responded to your case with some more troubleshooting steps that should allow you to successfully install and play the game. If these do not work for you, please update your case and we can progress from there.
Thanks,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],
I do apologize for the delay on your issue being resolved. I have reviewed your case information and do see that your request was fulfilled. Are you still having any issues with the game?
Thanks,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2016/01/11) */
Hello [redacted],
We appreciate your effort to reach out to us and we're very sorry to hear that you've run into issues connecting to your game. Our team is working hard to address any issues and also keep our community informed of progress. Please...
see the "Top Priorities and Known Issues" thread on the official forums for updates.
If you're experiencing anything not covered in that thread or have additional questions or feedback, please contact our support team through support.ubi.com so we can address it ASAP. In fact, please don't hesitate to contact support any time. Our goal is to deliver a fun and satisfying gaming experience, and your feedback is instrumental in helping us make that happen. Thanks!