I have gone ahead and added those credits to your account. I do apologize for the inconvenience and due to that, I have added an additional 300 for you. If you have any other questions, please update your case with us.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am now able to accessthe content, thank you for resolving the issue.Sincerely, [redacted]
Hello [redacted],
I have reviewed your information and see that your case was escalated so the content will be presently added to your account. Additionally, I apologize for the delay in responses to your cases. We are very busy right now so the standard time frame for a response can be longer than...
expected. We will follow up with you on your individual cases.
Complaint: [redacted]I am rejecting this response because:
Your company and its "rules" are destroying the game and the interactions within.Sincerely,[redacted]
Hello [redacted],
I am sorry that you have been having issues receiving content from us. I have reviewed your case and do see that the agent asked for a proof of purchase for the content that you are missing. Once we have that from you, we will be able to assist in getting that added for...
Complaint: [redacted]
I am rejecting this response because:If there was an error on your servers that cause it to show I never unlocked Mira or played her, this is not my fault.At this point, I have unlocked Mira again, and would like to be compensated with 25000 renown in game.
Sincerely,
[redacted]
I apologize for the inconvenience of this issue. I have confirmed that the billing has been completed as of 9/28 at 4:18 PM. Have you still not received your in-game content?
If you have not, we would like to submit a ticket on the following...
site: [redacted] They will be able to assist you with your issue.
response because:
Not only did it take them over 2 days to even attempt to get the preorder code working, I had to get a code through another user to be able to access the content that I paid for. Now, the product doesn't work for the online portion and I still am not able to get 100% use of the product that I paid for. I would like to know why the process resulted in me havng to do all of the work on my end and why this company apparently has no control over their preorder process.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/11/30) */
Hello [redacted],
We're sorry to see that you have experienced a longstanding issue with one of your trophies. After reaching out to the customer support team, it appears that there is a recent reply from an agent with troubleshooting steps about...
which they have not yet heard from you. We are hoping this means that these steps helped you resolve the issue. If this issue is still outstanding, please update your case with confirmation that you tried the steps and are still experiencing the problem. From there our support team will continue to assist you in any way possible.
Apologies again for the inconvenience. We appreciate your patience and persistence in resolving this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ubisoft has sent me a boilerplate response that I have already received and acted upon. Those recommendations have not worked in the past, and not surprisingly, continue to not resolve my gameplay issues.
If Ubisoft is unable or unwilling to locate a non-defective version of this game to replace my defective one; I am willing to send their defective game back to them for a refund of my original purchase price of $49.95 ... and no, I do not have the receipts for this.
This is a reasonable middle-ground response to Ubisoft's continued irresolution to this issue.
Final Business Response /* (4000, 9, 2015/12/17) */
Hello [redacted],
We completely understand your frustration given how long this has been outstanding on your account. Our goal is to do everything within our power to provide a positive outcome for you. Given that your problem is with a PlayStation 3 trophy, it is highly unlikely that a separate copy of the game would accomplish that.
What we can do is communicate thorough details about your issue to our technical team so they can investigate why some PlayStation accounts are affected by this. Working with our support team is the best way to ensure that we have helpful and accurate information about your issue. A refund of a product purchased through another party which you have already played is not possible, however I did request another 50 points be added to your Uplay account to apologize for the inconvenience. You can redeem these points for a variety of rewards on the Uplay website. Thank you!
Final Consumer Response /* (4200, 11, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I could not think of a less satisfactory response than to offer me more worthless UPoints. They are only useful to use to redeem for extra content in games already owned, and during gameplay you are able to earn all the UPoints required to win the extra content you are after. Worthless.
The best solution is for UPlay to send me a non-defective version of their defective game Watchdogs. Or, they could refund my original purchase price seeing that their defective game cannot be played to completion ... which, after all, is the purpose of the game - to finish it. Alternatively, UPlay could offer me additional content that is not available by redeeming their worthless UPlay points. Another alternative would be to give me access to extended game play, such as would be available in the add-on to Watch Dogs, Watch Dogs Bad Blood.
UPlay's determination not to grant reasonable remedy to this very long standing complaint, while they admit the legitimacy of the complaint is frustrating beyond belief. I just as UPlay to do the right thing. If they are not willing to give me a working non-defective version of my game Watch Dogs that I can play to completion, then they should at least send me the add-on game play content available in Watch Dogs Bad Blood. Though this solution is certainly not satisfactory in any degree, it is a resolution I'd be willing to accept given the longstanding nature of their known defective product and UPlay's unwillingness to provide adequate remedy.
I see in your case that our agents collected information from you and responded within one day to let you know that this was resolved. I am not sure why you used another person's code but the issue with your code was resolved a day after you contacted us. Also online functionality is now online so you can access that now at your leisure. If you still have any issues, please let us know and we will work to resolve them.
I would recommend reaching out to Sony for this error since your PS4 is showing that to you. They may have additional troubleshooting steps that you can try that are specific to that error code.
Revdex.com:I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
On The Record, the response to the ubi ticket I left closing the case:
"Great, I'm glad things could get worked out, for future reference a faster response time to an issue like this and others would be greatly appreciated by me and the community. I hope we will not have any negative run in's in the future as I take customer support very seriously and it's a direct reflection of any business. I will be closing the Revdex.com complaint and marking this as resolved."Sincerely, [redacted]
I am sorry that you are having trouble playing the game. We would not be able to offer you a refund for this title but we would love to continue to help you troubleshoot this issue and help you get it running. I will update your ticket with additional troubleshooting steps...
Hello [redacted],
Please create a ticket with us at support.ubi.com and we will provide you with some troubleshooting steps to try and get your connection problems solved.
Hello [redacted], We have reviewed your account and see that the Mira operator was never purchased on your profile. Additionally, your tactical profile also indicates that you do not have any in-game play time for this operator. Due to this, we will not be able to add this operator to your account....
I do apologize for the inconvenience. Regards,[redacted]
Complaint: [redacted]I am rejecting this response because:
at what point will it be resolved? This has been going on for months. And I keep getting the same answer. How many more times will I hear we are working on it and get no solution? A game is being sold that does not work. Stop offering something that does not work.Sincerely,[redacted]
Hello [redacted],
I apologize for the delay in receiving those items. I have added the content that you should have received. Please let us know if you have any more questions or concerns.
I have reviewed your case and have found the issue that you are talking about. The only thing we would need from you is a proof of purchase for the game. Once we receive this, we can get you a digital copy of the game that will not have that issue.
Complaint: [redacted]I am rejecting this response because: That's not the only problem that occurs. Sometimes I'm just booted from an online league game and I end up on the main menu. I notice it happening to other players nearly every game! When someone is on their way to winning, there's no way they choose to quit at that point. The game will freeze near the end of someones turn.. and then they are booted from the game. Sometimes it will even go back and replay the same moves that the person just did. Its like watching an instant replay. In these instances, there is no error message from the PS4. Are you aware of this problem? If so is there anything I can do about it?Sincerely,[redacted]
Hello [redacted],
I have gone ahead and added those credits to your account. I do apologize for the inconvenience and due to that, I have added an additional 300 for you. If you have any other questions, please update your case with us.
Thanks,
[redacted]
Hello [redacted],
I have just received confirmation that the gems have been added to your account. I apologize for the inconvenience.
Thanks,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am now able to accessthe content, thank you for resolving the issue.Sincerely, [redacted]
Hello [redacted],
I have reviewed your information and see that your case was escalated so the content will be presently added to your account. Additionally, I apologize for the delay in responses to your cases. We are very busy right now so the standard time frame for a response can be longer than...
expected. We will follow up with you on your individual cases.
Thank you,
[redacted]
Complaint: [redacted]I am rejecting this response because:
Your company and its "rules" are destroying the game and the interactions within.Sincerely,[redacted]
Hello [redacted],
I am sorry that you have been having issues receiving content from us. I have reviewed your case and do see that the agent asked for a proof of purchase for the content that you are missing. Once we have that from you, we will be able to assist in getting that added for...
you.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:If there was an error on your servers that cause it to show I never unlocked Mira or played her, this is not my fault.At this point, I have unlocked Mira again, and would like to be compensated with 25000 renown in game.
Sincerely,
[redacted]
Hello [redacted],
I apologize for the inconvenience of this issue. I have confirmed that the billing has been completed as of 9/28 at 4:18 PM. Have you still not received your in-game content?
If you have not, we would like to submit a ticket on the following...
site: [redacted] They will be able to assist you with your issue.
Complaint: [redacted]I am rejecting this...
response because:
Not only did it take them over 2 days to even attempt to get the preorder code working, I had to get a code through another user to be able to access the content that I paid for. Now, the product doesn't work for the online portion and I still am not able to get 100% use of the product that I paid for. I would like to know why the process resulted in me havng to do all of the work on my end and why this company apparently has no control over their preorder process.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/11/30) */
Hello [redacted],
We're sorry to see that you have experienced a longstanding issue with one of your trophies. After reaching out to the customer support team, it appears that there is a recent reply from an agent with troubleshooting steps about...
which they have not yet heard from you. We are hoping this means that these steps helped you resolve the issue. If this issue is still outstanding, please update your case with confirmation that you tried the steps and are still experiencing the problem. From there our support team will continue to assist you in any way possible.
Apologies again for the inconvenience. We appreciate your patience and persistence in resolving this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ubisoft has sent me a boilerplate response that I have already received and acted upon. Those recommendations have not worked in the past, and not surprisingly, continue to not resolve my gameplay issues.
If Ubisoft is unable or unwilling to locate a non-defective version of this game to replace my defective one; I am willing to send their defective game back to them for a refund of my original purchase price of $49.95 ... and no, I do not have the receipts for this.
This is a reasonable middle-ground response to Ubisoft's continued irresolution to this issue.
Final Business Response /* (4000, 9, 2015/12/17) */
Hello [redacted],
We completely understand your frustration given how long this has been outstanding on your account. Our goal is to do everything within our power to provide a positive outcome for you. Given that your problem is with a PlayStation 3 trophy, it is highly unlikely that a separate copy of the game would accomplish that.
What we can do is communicate thorough details about your issue to our technical team so they can investigate why some PlayStation accounts are affected by this. Working with our support team is the best way to ensure that we have helpful and accurate information about your issue. A refund of a product purchased through another party which you have already played is not possible, however I did request another 50 points be added to your Uplay account to apologize for the inconvenience. You can redeem these points for a variety of rewards on the Uplay website. Thank you!
Final Consumer Response /* (4200, 11, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I could not think of a less satisfactory response than to offer me more worthless UPoints. They are only useful to use to redeem for extra content in games already owned, and during gameplay you are able to earn all the UPoints required to win the extra content you are after. Worthless.
The best solution is for UPlay to send me a non-defective version of their defective game Watchdogs. Or, they could refund my original purchase price seeing that their defective game cannot be played to completion ... which, after all, is the purpose of the game - to finish it. Alternatively, UPlay could offer me additional content that is not available by redeeming their worthless UPlay points. Another alternative would be to give me access to extended game play, such as would be available in the add-on to Watch Dogs, Watch Dogs Bad Blood.
UPlay's determination not to grant reasonable remedy to this very long standing complaint, while they admit the legitimacy of the complaint is frustrating beyond belief. I just as UPlay to do the right thing. If they are not willing to give me a working non-defective version of my game Watch Dogs that I can play to completion, then they should at least send me the add-on game play content available in Watch Dogs Bad Blood. Though this solution is certainly not satisfactory in any degree, it is a resolution I'd be willing to accept given the longstanding nature of their known defective product and UPlay's unwillingness to provide adequate remedy.
Hello [redacted],
I see in your case that our agents collected information from you and responded within one day to let you know that this was resolved. I am not sure why you used another person's code but the issue with your code was resolved a day after you contacted us. Also online functionality is now online so you can access that now at your leisure. If you still have any issues, please let us know and we will work to resolve them.
Thanks,
[redacted]
Hello [redacted],
I would recommend reaching out to Sony for this error since your PS4 is showing that to you. They may have additional troubleshooting steps that you can try that are specific to that error code.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
On The Record, the response to the ubi ticket I left closing the case:
"Great, I'm glad things could get worked out, for future reference a faster response time to an issue like this and others would be greatly appreciated by me and the community. I hope we will not have any negative run in's in the future as I take customer support very seriously and it's a direct reflection of any business. I will be closing the Revdex.com complaint and marking this as resolved."Sincerely, [redacted]
Hello [redacted],
I am sorry that you are having trouble playing the game. We would not be able to offer you a refund for this title but we would love to continue to help you troubleshoot this issue and help you get it running. I will update your ticket with additional troubleshooting steps...
that pertain to your attached Msinfo file.
Thank you,
[redacted]
Hello [redacted],
Please create a ticket with us at support.ubi.com and we will provide you with some troubleshooting steps to try and get your connection problems solved.
Thanks,
[redacted]
Hello [redacted], We have reviewed your account and see that the Mira operator was never purchased on your profile. Additionally, your tactical profile also indicates that you do not have any in-game play time for this operator. Due to this, we will not be able to add this operator to your account....
I do apologize for the inconvenience. Regards,[redacted]
Complaint: [redacted]I am rejecting this response because:
at what point will it be resolved? This has been going on for months. And I keep getting the same answer. How many more times will I hear we are working on it and get no solution? A game is being sold that does not work. Stop offering something that does not work.Sincerely,[redacted]
Hello [redacted],
I apologize for the delay in receiving those items. I have added the content that you should have received. Please let us know if you have any more questions or concerns.
Thanks,
[redacted]
Hello [redacted],
I have reviewed your case and have found the issue that you are talking about. The only thing we would need from you is a proof of purchase for the game. Once we receive this, we can get you a digital copy of the game that will not have that issue.
Thanks,
[redacted]
Complaint: [redacted]I am rejecting this response because: That's not the only problem that occurs. Sometimes I'm just booted from an online league game and I end up on the main menu. I notice it happening to other players nearly every game! When someone is on their way to winning, there's no way they choose to quit at that point. The game will freeze near the end of someones turn.. and then they are booted from the game. Sometimes it will even go back and replay the same moves that the person just did. Its like watching an instant replay. In these instances, there is no error message from the PS4. Are you aware of this problem? If so is there anything I can do about it?Sincerely,[redacted]