Hello,
I do apologize for the wait but you should be receiving your return label soon. Once that is sent to you, you can return the package. Until then, if you have any other questions or concerns, you can update your case with us.
I have reviewed your case and see that your case with us was answered on the 5th. Please update your case with us if you have any further questions or concerns.
Complaint: [redacted]
I am rejecting this response because:That email is long gone, sadly.Im sure you can go on with my request even without the email considering all the *rap I have been through with your company.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: After doing all suggestion made, I still have the same problem. Here's the error message I get when the game freezes: [redacted]Sincerely,[redacted]
I am not sure why the code is appearing that way on your system. Please try the following three codes to add access to the unlimited content.
[redacted]
I'm very sorry for the inconvenience experienced...
due to this issue. Fixing this has been the top priority for our team, and the patch to do so was deployed today. While we will not be able to refund part or the entirety of your purchase price, we are looking into compensating affected players for the inconvenience. Please feel free to update your existing support case to check for information, which will be shared as it becomes available. Thank you!
$99.99 for the gold edition.
I believe that I received the core game only. I am sure that it does not recognize the season pass. I would really just like it to recognize it in my season pass since it is downloaded into my Xbox, but it does not. I could care less about the actual cost difference, it's more about the proper completion of the software. This was not the first time it has happened with this company. Last time they simply just gave me something I really didn't ever use instead of fixing it. If I was worried about the cost I wouldn't have bought a premium package. Anyway, it's not worth me continuing. If there is no way for this to be fixed, I guess we are done talking.
Thank you for trying, I wish the customer experience still mattered to either UbiSoft or the Revdex.com, but I'm out of luck.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Hi [redacted],I can understand your frustration if you aren't getting the level of performance you expected out of your game. The minimum requirements indicate the lowest level of hardware that will run the game at all. If your system exceeds recommended specs, you can expect better performance than at minimum specs - however, a specific level of performance/FPS is not guaranteed. I'm sure you understand that PC configurations and use vary, and a number of factors can contribute to the maximum FPS you can achieve, which the support team has attempted to help you narrow down. We regret that we are unable to assist you further and, as always, wish you all the best.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
I'm not sure what you're last message even was. I solved my problem myself through trial and error with no help from Ubisoft.
I'm just one person who is persistent. What about all the other people out there I see on forums who can't even play the game at all because they don't know what to do?
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/09/30) */
Hi [redacted],
I've checked with our Support Team, and they have confirmed that you've been able to successfully enjoy the Rainbow Six Siege Beta since the time that you submitted this Revdex.com report.
I'm glad to see that you were able to join the...
fun, and I apologize for any confusion regarding the issuance of keys. To clarify, there were guaranteed access keyssuch as those delivered to pre-order customersand waitlist keyssuch as the ones that players could sign up for on the Beta Registration webpage.
At this point however, all guaranteed access keys should have been issued. If you or anyone you know has received a guaranteed access notification, but has NOT received their key yet, please reach out to our support team at support.ubi.com and we'll be sure to get them in the game as fast as possible.
Thanks for your participation and enthusiasm. We hope you enjoy the Beta and love the finished product even more!
Hello [redacted],I have followed up with support regarding your request for the cap. If you can please update your support existing support ticket ([redacted]) with the email indicating you were invited to the closed beta, they will be able to assist you.I also see that you were successfully compensated for the initial infinite loading bug. Thank you very much for your follow-up and I hope you're enjoying your game!
We did receive your videos and they will be reviewed. As far as not hearing back from us, our agents have been reaching out to you. The most recent correspondence took place on the 5th. I see that the agent asked you for your system information files, please give them some time to analyze that and get back to you via that webmail ticket.
Initial Business Response /* (1000, 5, 2015/08/03) */
Hello [redacted],
Thank you for reaching out to us regarding your dispute. I am sorry to hear that you have experienced difficulty getting your case resolved. I know it can be frustrating to be unable to play a game you love. Your Ghost Recon...
Phantoms dispute has been re-opened for a more detailed investigation. You will be contacted via your initial support request (Case #: XXXXXXXX) with a resolution.
If you have any further questions, please do not hesitate to update your ticket or contact Ubisoft Support. (Please be sure to give the support representative your Revdex.com Case# as well as your ticket number if you are contacting us by phone.)
Regards,
[redacted]
Senior Lead Support Representative
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response, already has been solved by Ubisoft and I am glad we were able to fix this, I got my account back.
Thanks for your help,
Regards.
Complaint: [redacted]I am rejecting this response because:
1 - Your message is not clear, what...
date did you respond to me? 5th of ??? How did you respond to me?
2 - I have not received your response, I have checked my emails at this moment and still do not have a return label from Ubisoft.
3 - You have not answered my concerns posed in this Revdex.com complaint.
Hello [redacted],
The support agent in charge of your case has followed up with new information after speaking with the team. Further troubleshooting may be necessary to get to the bottom of this for you. Please continue to work with support and they will resolve your issue as quickly as possible. Thanks again for your patience and follow up!
I have reviewed your case and see that we did respond to you on your case with us. I am very sorry that you have had issues with your save game but there is not a way for us to retrieve that data for you. I do see that [redacted] added a pack of credits to your account for the...
inconvenience but if you still would like a refund, you will have to get one through the original vendor.
Complaint: [redacted]I am rejecting this response because:This is the problem no one takes the time to read what you submit. I posted on my complaint screenshots from where I talked to TWC and where they said all ports were forwarded and open. They are aware of connection issues with this game they have already released 1 patch trying to fix it. It has a link in the game to go to about the connection issues which are a problem across all platforms. I appreciate what help you have given already but I have already done everything on my end and I do not have login issues the issues I have are multiplayer only and there are a lot of people complaining about the same issuesSincerely,[redacted]
I see that you have seen the case in question and have responded. The attachment that you are looking for can be found on your case. You can open that by going to support.ubi.com and clicking "My Cases." Once you have opened up case #[redacted], you have to scroll to the bottom of the page to find the "Documents" section.
Hello,
I do apologize for the wait but you should be receiving your return label soon. Once that is sent to you, you can return the package. Until then, if you have any other questions or concerns, you can update your case with us.
Regards,
[redacted]
Hello,
I have reviewed your case and see that your case with us was answered on the 5th. Please update your case with us if you have any further questions or concerns.
Thanks,
[redacted]
Complaint: [redacted]
I am rejecting this response because:That email is long gone, sadly.Im sure you can go on with my request even without the email considering all the *rap I have been through with your company.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: After doing all suggestion made, I still have the same problem. Here's the error message I get when the game freezes: [redacted]Sincerely,[redacted]
Hello [redacted],
I am not sure why the code is appearing that way on your system. Please try the following three codes to add access to the unlimited content.
[redacted]
Thanks,
[redacted]
I'm very sorry for the inconvenience experienced...
due to this issue. Fixing this has been the top priority for our team, and the patch to do so was deployed today. While we will not be able to refund part or the entirety of your purchase price, we are looking into compensating affected players for the inconvenience. Please feel free to update your existing support case to check for information, which will be shared as it becomes available. Thank you!
$99.99 for the gold edition.
I believe that I received the core game only. I am sure that it does not recognize the season pass. I would really just like it to recognize it in my season pass since it is downloaded into my Xbox, but it does not. I could care less about the actual cost difference, it's more about the proper completion of the software. This was not the first time it has happened with this company. Last time they simply just gave me something I really didn't ever use instead of fixing it. If I was worried about the cost I wouldn't have bought a premium package. Anyway, it's not worth me continuing. If there is no way for this to be fixed, I guess we are done talking.
Thank you for trying, I wish the customer experience still mattered to either UbiSoft or the Revdex.com, but I'm out of luck.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Hi [redacted],I can understand your frustration if you aren't getting the level of performance you expected out of your game. The minimum requirements indicate the lowest level of hardware that will run the game at all. If your system exceeds recommended specs, you can expect better performance than at minimum specs - however, a specific level of performance/FPS is not guaranteed. I'm sure you understand that PC configurations and use vary, and a number of factors can contribute to the maximum FPS you can achieve, which the support team has attempted to help you narrow down. We regret that we are unable to assist you further and, as always, wish you all the best.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
I'm not sure what you're last message even was. I solved my problem myself through trial and error with no help from Ubisoft.
I'm just one person who is persistent. What about all the other people out there I see on forums who can't even play the game at all because they don't know what to do?
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/09/30) */
Hi [redacted],
I've checked with our Support Team, and they have confirmed that you've been able to successfully enjoy the Rainbow Six Siege Beta since the time that you submitted this Revdex.com report.
I'm glad to see that you were able to join the...
fun, and I apologize for any confusion regarding the issuance of keys. To clarify, there were guaranteed access keyssuch as those delivered to pre-order customersand waitlist keyssuch as the ones that players could sign up for on the Beta Registration webpage.
At this point however, all guaranteed access keys should have been issued. If you or anyone you know has received a guaranteed access notification, but has NOT received their key yet, please reach out to our support team at support.ubi.com and we'll be sure to get them in the game as fast as possible.
Thanks for your participation and enthusiasm. We hope you enjoy the Beta and love the finished product even more!
Hello [redacted],I have followed up with support regarding your request for the cap. If you can please update your support existing support ticket ([redacted]) with the email indicating you were invited to the closed beta, they will be able to assist you.I also see that you were successfully compensated for the initial infinite loading bug. Thank you very much for your follow-up and I hope you're enjoying your game!
Complaint: [redacted]I am rejecting this response because: there is an open ticket.Sincerely,[redacted]
Hello [redacted],
We did receive your videos and they will be reviewed. As far as not hearing back from us, our agents have been reaching out to you. The most recent correspondence took place on the 5th. I see that the agent asked you for your system information files, please give them some time to analyze that and get back to you via that webmail ticket.
Initial Business Response /* (1000, 5, 2015/08/03) */
Hello [redacted],
Thank you for reaching out to us regarding your dispute. I am sorry to hear that you have experienced difficulty getting your case resolved. I know it can be frustrating to be unable to play a game you love. Your Ghost Recon...
Phantoms dispute has been re-opened for a more detailed investigation. You will be contacted via your initial support request (Case #: XXXXXXXX) with a resolution.
If you have any further questions, please do not hesitate to update your ticket or contact Ubisoft Support. (Please be sure to give the support representative your Revdex.com Case# as well as your ticket number if you are contacting us by phone.)
Regards,
[redacted]
Senior Lead Support Representative
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response, already has been solved by Ubisoft and I am glad we were able to fix this, I got my account back.
Thanks for your help,
Regards.
Complaint: [redacted]I am rejecting this response because:
1 - Your message is not clear, what...
date did you respond to me? 5th of ??? How did you respond to me?
2 - I have not received your response, I have checked my emails at this moment and still do not have a return label from Ubisoft.
3 - You have not answered my concerns posed in this Revdex.com complaint.
Hello [redacted],
The support agent in charge of your case has followed up with new information after speaking with the team. Further troubleshooting may be necessary to get to the bottom of this for you. Please continue to work with support and they will resolve your issue as quickly as possible. Thanks again for your patience and follow up!
Hello [redacted],
I have reviewed your case and see that we did respond to you on your case with us. I am very sorry that you have had issues with your save game but there is not a way for us to retrieve that data for you. I do see that [redacted] added a pack of credits to your account for the...
inconvenience but if you still would like a refund, you will have to get one through the original vendor.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because:This is the problem no one takes the time to read what you submit. I posted on my complaint screenshots from where I talked to TWC and where they said all ports were forwarded and open. They are aware of connection issues with this game they have already released 1 patch trying to fix it. It has a link in the game to go to about the connection issues which are a problem across all platforms. I appreciate what help you have given already but I have already done everything on my end and I do not have login issues the issues I have are multiplayer only and there are a lot of people complaining about the same issuesSincerely,[redacted]
Hello,
I see that you have seen the case in question and have responded. The attachment that you are looking for can be found on your case. You can open that by going to support.ubi.com and clicking "My Cases." Once you have opened up case #[redacted], you have to scroll to the bottom of the page to find the "Documents" section.
Let me know if you have any other questions.
Regards,
[redacted]