this response because: These steps were already assigned to me. Completed. And unsuccessful. This complaint has nothing to do with trouble shooting, yet everything to do with you not processing a refund for an undelivered item. Again, please process the refund as it is not my fault your platform failed to deliver the service and item I paid for. Sincerely,[redacted]
Hey [redacted],
I have found the ticket that you made and we have responded to it. Please follow the directions that the agent has sent to you and we can get your content added for you.
Complaint: [redacted]I am rejecting this response because:
It's not "if" I exceed the Recommended Specifications. You and I both know I absolutely do. If exceeding them doesn't guarantee optimal performance then why do you recommend them? It's a simple question I have asked over and over and I know why you are dodging it. If you answer the question you will either expose yourself to legal issues or as disingenuous to the PC gaming community who know exactly what those terms mean in every single other game ever released for PC. Look at ALL of your reviews on the Revdex.com. They are ALL negative and most of them have to do with the issue I am having in The Division. It is not a coincidence. You have a real problem owning up to your faults as a company. On your forums you list known bugs but REFUSE to list any bugs related to performance no matter how many times your members instruct you to do so. The fact of the matter is you have committed fraud and I will never stop until that is represented to the public. You will have a reduced score on this Revdex.com page because I will never stop exposing you for stealing $100 from me. You disgust me and you can stop with the false platitudes. If you cared to do the right thing, you would have given a wholly unsatisfied customer his money back for an unusable product he received but you won't do that because you have no integrity. See you on the next reply (a month later). I'll be waiting!
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The offer of a replacement product would be considered satisfactory. I have been a fan of the Far Cry Series for over 12 years, though have yet to purchase the latest installment in the series. With a PS4 or Steam activation code for Far Cry Primal, I would find this to be an acceptable resolution to the For Honor issue.
Thank you for your time and effort in resolving this issue.
Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/10/14) */
Hello [redacted],
We understand your disappointment and appreciate your interest in our game. I have reached out to the support team for more information about your case. The paperwork you attached to your case did indicate that Terms and...
Conditions apply to the promotion. The Terms and Conditions outlined on the website you referenced indicate an expiration date of June 30th, 2015. Replacement codes for this promotion have unfortunately expired.
Your case was escalated to a senior member of the team, who contacted you on October 12th with clarification about the promotion. We apologize for any confusion regarding that and the navigation of the promotional website. Uplay Units were added to your account, which can be used toward several Ubisoft games and in-game items. You can learn more about the Uplay program at http://uplay.ubi.com. Please also feel free to reach out through your support ticket with any additional questions or feedback. Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A lawyer with too much time on their hands may read the T's and C's. Uplay credits are another market ploy to spend more money. My kids and his friends dislike this business practice and will not be asking me to get them any Ubisoft games this holiday season. The lesson learned is priceless. Thank you Revdex.com.
Final Business Response /* (4000, 9, 2015/10/29) */
Hello [redacted]
I apologize that we were not able to resolve this issue to your satisfaction. There is no way to provide the requested promo code at this point since they were provided by Samsung and are now expired, but we appreciate your feedback it will help us avoid similar dissatisfaction in the future. Please don't hesitate to contact us again through the support site if we can be of any further assistance.
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The game had terrible reviews anyways. The brand will not be forgetten and avoided for certain.
Complaint: [redacted]I am rejecting this response because:
The problem STILL STANDS!
1) The code provided is not for 3 Months Pass it is a 1 month Pass; (we purchased 3 months NOT 1 months)
2) Even if the Code used, it said "this code is Used" but we still can not Used the Services promised. (The unlimited Services are still Not valid For Us)
To Sum Up;
They provided a code for not the Right Product, and even if it was WE STILL CAN NOT USE the service!! So No solution!
Sincerely,[redacted]
Hello,I'm very sorry to hear that you haven't heard back with regard to compensation. The support team will investigate and follow up with you as soon as possible with details. Thank you for your patience!
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello [redacted],
We're sorry to see that you didn't enjoy your time spent playing Rainbow Six: Siege. I can imagine that latency and connection issues would detract significantly from your experience. As previously explained by our support...
team, our return policy does not allow for a refund under these circumstances. However, we would like to do everything within our power to ensure the game is running optimally and as intended.
I have reached out to our support team to request that they follow up on your case further to make sure we have taken all possible steps to provide a positive outcome. They will be in touch with you as soon as possible. Thank you for your feedback and have a nice day.
Complaint: [redacted]I am rejecting this response because nowhere in that link does it say anything about "recurring events" and aside from frequently (another word for recurrring) talking back to other players in PvP that instigate communication, I do not see how my account would be permanently banned without a one or two week warning. Treating customers like this is unjust when they, and other family members, have had accounts with Ubisoft for long periods of time without issues and is to be noted to the Revdex.com. If the wrongful account termantion is because of my character's name, then I will have to go even further against Ubisoft for being biased towards African Americans with Irish heritage (character name being Black Irish and being permanently banned for having that name).Sincerely,[redacted]
Hello [redacted],
I apologize for the inconvenience that you have had with your save file. However, after going through your case it seems like your save was overwritten when you made a new profile. While we cannot recover the old one for you, we have added 70k experience points and 30 skill points to...
your current save to help you progress.
Please let us know if you have any further issues.
Complaint: [redacted]I am rejecting this response because:
I have the freedom of speech and the right to a warning. I was given no warning you are tyrannical and sit in your customer service hellhole ivory tower and crap on young men with overly stringent ridifculous rules that do no represent the last 30 years of online gaming. French anti freedom of speech mind control and tyranny by scaring people from telling the truth will not be enforced on our soil. Good day. We'll just let this sit on your [redacted] record.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: As of this point in time Sony has determined that resolution of the issue falls within the prerogative of Ubisoft and it's systems & support teams. The product is defective, not as advertised and failed to provide an effective solution that resolves the issue ([redacted]) without recurrence within a reasonable timeframe.
I am requesting an exchange, refund or application of credits appropriate to the cost of the main body of the game For Honor. No more, no less.Below is an excerpt from the most recent attempts at resolution with Sony:
[redacted]
Sincerely,[redacted]
Hello **. [redacted],
I truly apologize for the inconvenience of this issue. I have reviewed your case and see that the game was purchased from best buy. If you would not like to return the game with us, you can also return it with the original vendor. Please update your case with us if you have any...
Hello [redacted],
Resolution for this issue would lie with us and we are at work trying to eliminate any issues that players may have with the game. But we can only refund a game that was purchased with us. PS4 titles purchased from the PSN store must be refunded with them. If you would like to get a refund, I would recommend asking to speak with a Tier 2 representative when you contact Sony.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
You knowingly distorted the reality of my situation to relieve yourself of culpability. You also previously stated that you cannot give a refund due to the amount of time I have already spent in-game (less than 25 hours for a game bought several months ago). "Given the time played on this copy of the game as recently as this week, we are unable to offer a refund or other compensation. " What you do not realize is that over 90% of the time "played" in The Division was spent troubleshooting the issues I was experiencing. I spent over a month's worth of troubleshooting with little to no effect with your support staff. The time logged in this week was me trying to troubleshoot the issues further based on information I uncovered on [redacted] because Ubisoft abandoned my case. The misrepresentation of facts that you are trying to pass off here is appalling. If the time spent in-game is the only reason why you won't offer a refund then you should consider the facts I wrote above. None of the time spent in-game was enjoyed. It was all work to fix YOUR game that you delivered in a broken state. If you are not able to guarantee the game won't have MAJOR performance issues then why would you not offer those that are effected compensation? That's a bad business practice. Just look at your Revdex.com page and look at what EVERY SINGLE review of your business is about. There are 4 the last time I read it and they are all negative. Want to know what they are about? The Division having performance issues. This is not a coincidence. You have sold a faulty product that a certain portion of your user base cannot properly use and you refuse to take responsibility for it. That's disgusting and you should be ashamed of yourselves.Also, I would like to report Ubisoft vindictively banned me from their support forums for spreading the information of my case to other people VIA their forums and Twitter. I have proof of this. They told me it was because of "toxicity" but at no time would they define the term or link me to their forum rules that defined my behavior as a violation. They really need a major review from some sort of business ethics committee and be reprimanded publicly for their actions. I wouldn't be surprised if a Class Action Lawsuit came about over their inability to deliver a product, of which they have been fully paid for ($100 in my case). I would sign up in a heart beat!I would like the Revdex.com to review this case and lower Ubisoft's Revdex.com rating accordingly if they refuse to do the right thing. They should be exposed for their behavior. $100 has been stolen from me and all I got in return was a month of my time wasted and (less than) 25 hours spent in game attempting to fix the issue I was experiencing. I purchased a game...not additional work. This is UNACCEPTABLE!
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello [redacted],
I'm so sorry to see that you have had trouble playing Rainbow Six: Siege. Our goal is always to deliver the best possible gaming experience to our customers. After reaching out to our support team about your case, they informed...
me that you were sent a message with detailed troubleshooting after your phone conversation, but they did not hear back from you. We would like to do everything within our power to resolve any issues you are experiencing so that you can fully enjoy the game you purchased. Please re-open your case with our technical team by logging into http://support.ubi.com and clicking on "My Questions." Be sure to specify which troubleshooting steps you tried and the any details about the issue you are still experiencing, and the team will do whatever they can to help. Thanks!
Complaint: [redacted]I am rejecting this response because: The company mistreated me, gave me a voucher code and then took it back!Sincerely,[redacted]
Complaint: [redacted]I am rejecting...
this response because: These steps were already assigned to me. Completed. And unsuccessful. This complaint has nothing to do with trouble shooting, yet everything to do with you not processing a refund for an undelivered item. Again, please process the refund as it is not my fault your platform failed to deliver the service and item I paid for. Sincerely,[redacted]
Hey [redacted],
I have found the ticket that you made and we have responded to it. Please follow the directions that the agent has sent to you and we can get your content added for you.
Regards,
[redacted]
Hello [redacted],
I do apologize but the trials frontier team does not manually fix challenges to favor one player over another.
Complaint: [redacted]I am rejecting this response because:
It's not "if" I exceed the Recommended Specifications. You and I both know I absolutely do. If exceeding them doesn't guarantee optimal performance then why do you recommend them? It's a simple question I have asked over and over and I know why you are dodging it. If you answer the question you will either expose yourself to legal issues or as disingenuous to the PC gaming community who know exactly what those terms mean in every single other game ever released for PC. Look at ALL of your reviews on the Revdex.com. They are ALL negative and most of them have to do with the issue I am having in The Division. It is not a coincidence. You have a real problem owning up to your faults as a company. On your forums you list known bugs but REFUSE to list any bugs related to performance no matter how many times your members instruct you to do so. The fact of the matter is you have committed fraud and I will never stop until that is represented to the public. You will have a reduced score on this Revdex.com page because I will never stop exposing you for stealing $100 from me. You disgust me and you can stop with the false platitudes. If you cared to do the right thing, you would have given a wholly unsatisfied customer his money back for an unusable product he received but you won't do that because you have no integrity. See you on the next reply (a month later). I'll be waiting!
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The offer of a replacement product would be considered satisfactory. I have been a fan of the Far Cry Series for over 12 years, though have yet to purchase the latest installment in the series. With a PS4 or Steam activation code for Far Cry Primal, I would find this to be an acceptable resolution to the For Honor issue.
Thank you for your time and effort in resolving this issue.
Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/10/14) */
Hello [redacted],
We understand your disappointment and appreciate your interest in our game. I have reached out to the support team for more information about your case. The paperwork you attached to your case did indicate that Terms and...
Conditions apply to the promotion. The Terms and Conditions outlined on the website you referenced indicate an expiration date of June 30th, 2015. Replacement codes for this promotion have unfortunately expired.
Your case was escalated to a senior member of the team, who contacted you on October 12th with clarification about the promotion. We apologize for any confusion regarding that and the navigation of the promotional website. Uplay Units were added to your account, which can be used toward several Ubisoft games and in-game items. You can learn more about the Uplay program at http://uplay.ubi.com. Please also feel free to reach out through your support ticket with any additional questions or feedback. Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A lawyer with too much time on their hands may read the T's and C's. Uplay credits are another market ploy to spend more money. My kids and his friends dislike this business practice and will not be asking me to get them any Ubisoft games this holiday season. The lesson learned is priceless. Thank you Revdex.com.
Final Business Response /* (4000, 9, 2015/10/29) */
Hello [redacted]
I apologize that we were not able to resolve this issue to your satisfaction. There is no way to provide the requested promo code at this point since they were provided by Samsung and are now expired, but we appreciate your feedback it will help us avoid similar dissatisfaction in the future. Please don't hesitate to contact us again through the support site if we can be of any further assistance.
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The game had terrible reviews anyways. The brand will not be forgetten and avoided for certain.
Complaint: [redacted]I am rejecting this response because:
The problem STILL STANDS!
1) The code provided is not for 3 Months Pass it is a 1 month Pass; (we purchased 3 months NOT 1 months)
2) Even if the Code used, it said "this code is Used" but we still can not Used the Services promised. (The unlimited Services are still Not valid For Us)
To Sum Up;
They provided a code for not the Right Product, and even if it was WE STILL CAN NOT USE the service!! So No solution!
Sincerely,[redacted]
Hello,I'm very sorry to hear that you haven't heard back with regard to compensation. The support team will investigate and follow up with you as soon as possible with details. Thank you for your patience!
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello [redacted],
We're sorry to see that you didn't enjoy your time spent playing Rainbow Six: Siege. I can imagine that latency and connection issues would detract significantly from your experience. As previously explained by our support...
team, our return policy does not allow for a refund under these circumstances. However, we would like to do everything within our power to ensure the game is running optimally and as intended.
I have reached out to our support team to request that they follow up on your case further to make sure we have taken all possible steps to provide a positive outcome. They will be in touch with you as soon as possible. Thank you for your feedback and have a nice day.
Complaint: [redacted]I am rejecting this response because nowhere in that link does it say anything about "recurring events" and aside from frequently (another word for recurrring) talking back to other players in PvP that instigate communication, I do not see how my account would be permanently banned without a one or two week warning. Treating customers like this is unjust when they, and other family members, have had accounts with Ubisoft for long periods of time without issues and is to be noted to the Revdex.com. If the wrongful account termantion is because of my character's name, then I will have to go even further against Ubisoft for being biased towards African Americans with Irish heritage (character name being Black Irish and being permanently banned for having that name).Sincerely,[redacted]
Hello [redacted],
I apologize for the inconvenience that you have had with your save file. However, after going through your case it seems like your save was overwritten when you made a new profile. While we cannot recover the old one for you, we have added 70k experience points and 30 skill points to...
your current save to help you progress.
Please let us know if you have any further issues.
Thank you,
[redacted]
Complaint: [redacted]I am rejecting this response because:
I have the freedom of speech and the right to a warning. I was given no warning you are tyrannical and sit in your customer service hellhole ivory tower and crap on young men with overly stringent ridifculous rules that do no represent the last 30 years of online gaming. French anti freedom of speech mind control and tyranny by scaring people from telling the truth will not be enforced on our soil. Good day. We'll just let this sit on your [redacted] record.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: As of this point in time Sony has determined that resolution of the issue falls within the prerogative of Ubisoft and it's systems & support teams. The product is defective, not as advertised and failed to provide an effective solution that resolves the issue ([redacted]) without recurrence within a reasonable timeframe.
I am requesting an exchange, refund or application of credits appropriate to the cost of the main body of the game For Honor. No more, no less.Below is an excerpt from the most recent attempts at resolution with Sony:
[redacted]
Sincerely,[redacted]
Hello **. [redacted],
I truly apologize for the inconvenience of this issue. I have reviewed your case and see that the game was purchased from best buy. If you would not like to return the game with us, you can also return it with the original vendor. Please update your case with us if you have any...
trouble doing so.
Regards,
[redacted]
Hello [redacted],
Resolution for this issue would lie with us and we are at work trying to eliminate any issues that players may have with the game. But we can only refund a game that was purchased with us. PS4 titles purchased from the PSN store must be refunded with them. If you would like to get a refund, I would recommend asking to speak with a Tier 2 representative when you contact Sony.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
You knowingly distorted the reality of my situation to relieve yourself of culpability. You also previously stated that you cannot give a refund due to the amount of time I have already spent in-game (less than 25 hours for a game bought several months ago). "Given the time played on this copy of the game as recently as this week, we are unable to offer a refund or other compensation. " What you do not realize is that over 90% of the time "played" in The Division was spent troubleshooting the issues I was experiencing. I spent over a month's worth of troubleshooting with little to no effect with your support staff. The time logged in this week was me trying to troubleshoot the issues further based on information I uncovered on [redacted] because Ubisoft abandoned my case. The misrepresentation of facts that you are trying to pass off here is appalling. If the time spent in-game is the only reason why you won't offer a refund then you should consider the facts I wrote above. None of the time spent in-game was enjoyed. It was all work to fix YOUR game that you delivered in a broken state. If you are not able to guarantee the game won't have MAJOR performance issues then why would you not offer those that are effected compensation? That's a bad business practice. Just look at your Revdex.com page and look at what EVERY SINGLE review of your business is about. There are 4 the last time I read it and they are all negative. Want to know what they are about? The Division having performance issues. This is not a coincidence. You have sold a faulty product that a certain portion of your user base cannot properly use and you refuse to take responsibility for it. That's disgusting and you should be ashamed of yourselves.Also, I would like to report Ubisoft vindictively banned me from their support forums for spreading the information of my case to other people VIA their forums and Twitter. I have proof of this. They told me it was because of "toxicity" but at no time would they define the term or link me to their forum rules that defined my behavior as a violation. They really need a major review from some sort of business ethics committee and be reprimanded publicly for their actions. I wouldn't be surprised if a Class Action Lawsuit came about over their inability to deliver a product, of which they have been fully paid for ($100 in my case). I would sign up in a heart beat!I would like the Revdex.com to review this case and lower Ubisoft's Revdex.com rating accordingly if they refuse to do the right thing. They should be exposed for their behavior. $100 has been stolen from me and all I got in return was a month of my time wasted and (less than) 25 hours spent in game attempting to fix the issue I was experiencing. I purchased a game...not additional work. This is UNACCEPTABLE!
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: it's a lie and I have proofSincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello [redacted],
I'm so sorry to see that you have had trouble playing Rainbow Six: Siege. Our goal is always to deliver the best possible gaming experience to our customers. After reaching out to our support team about your case, they informed...
me that you were sent a message with detailed troubleshooting after your phone conversation, but they did not hear back from you. We would like to do everything within our power to resolve any issues you are experiencing so that you can fully enjoy the game you purchased. Please re-open your case with our technical team by logging into http://support.ubi.com and clicking on "My Questions." Be sure to specify which troubleshooting steps you tried and the any details about the issue you are still experiencing, and the team will do whatever they can to help. Thanks!
Complaint: [redacted]I am rejecting this response because: The company mistreated me, gave me a voucher code and then took it back!Sincerely,[redacted]