UPS Store

This package was never received or sent to this location. When it is tracked the information on [redacted] SHOWS this package was sent to the Bronx, not our location in Manhattan. In addition the RECEIVER, [redacted], requested the package be sent back to the Sender instead of another delivery attempt....

All access points have a maximum number of packages we accept daily, ours is 10. If we receive more or have more than that from previous day delivery, we do not accept any more. Our [redacted] STORES in Manhattan are very small. To guarantee acceptance of a package at our [redacted] Stores, a customer can open personal mailbox to receive all of their packages, when they are not home to get them. When the package arrives, the Mailbox customer is sent an email, notifying them of the package arrival, and availability for collection. Bronx, NY, United States 09/**/2015 9:58 P.M. The receiver does not want the product and refused the delivery. / Delivery will be rescheduled. 09/**/2015 9:58 P.M. The receiver does not want the product and refused the delivery. / The package will be returned to the sender. 09/**/2015 11:53 A.M. Unable to deliver to [redacted] Access Point™; will reattempt delivery to [redacted] Access Point™ the next business day 09/**/2015 5:09 A.M. Out For Delivery 09/**/2015 5:09 A.M. As requested, the [redacted] My Choice® delivery change was completed. / [redacted] SurePost® package was upgraded to [redacted] Ground; [redacted] will deliver package to [redacted] Access Point™ location.

Running behind in orders trying to get caught up , if customer would like to wait I will finish the order in short order

Revdex.com:At this time, I have not been contacted by UPS Store regarding complaint ID [redacted]Sincerely,[redacted]

Unfortunately the customer's complaint falls with UPS and their policies and guidelines, not with our UPS Store, but as we are the middle man we are being singled out.  We are a small business/franchise.  We are not owned by UPS.  We offer shipping and packing services as...

well as numerous other services.  When filing a claim initially, UPS should have informed the customer that our store, as the owner of the shipper number the item shipped out on, needs to head the claim.  Our store had no idea there were any problems until we were contacted in March on the 11th.  Then we opened the claim that UPS never opened in the first place.  As months had passed since it was damaged, we did out best to get things moving as UPS does have a timeline on filing a claim.  We also kept arguing even after the inital statement from UPS on March 16 came through that they would not honor the claim.  UPS, despite our attempts to reopen the investigation, continually denied claims citing their Mar. 16 ruling.  We apologize that UPS did not process the claim through and that they never informed the customer that we had to be the people to initiate a claim.I attached the paperwork from UPS about the packing guidelines that were not met.  This is UPS's ruling on why the claim was denied.  Even upon my inspection of the package once we received it, it was clearly not close to being to UPS's standards.  One can argue why we didn't inspect the packaging before shipment:  We do not need to inspect packaging of every package that comes into our store unless the insured value is over $1000.00.  We have signage at both registeres (which I also attached) that states how packages should be properly packed.  UPS has the right upon their inspections of damaged items to deny insurance claims on improperly packed items.  If we suggest to a customer that they need to repack items either themselves or by us, it is the customer's right to refuse.  We are not sure since this was a package shipped in December what was said or discussed with the customer regarding proper packaging.  With the customer's package, however, there was not the alloted min. 2 inches of cushioning from the product to the wall of the box or two inches between items.       Customer packing-  Box Dimensions-19"x13"x11"               If TUPSS would have packed-   Box Dimensions-24"x18"x18"                             ...⇄ small bubble,                                                   ...⇄ Materials- peanuts, large bubble,                                  plastic bags, card board                                     �...⇄ meeting ISTA 3A Test  We are more than willing to send the product back to the customer, repacked properly and at no charge to her, as the lids were not broken and we only saw damage to a few of the pots.  We have no other way of helping the customer with the claim from here on out as UPS has officially closed it.

Revdex.com:At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].Sincerely,[redacted]

The insurance quote he got online was a quote that UPS gives to customers who is processing through UPS website. The UPS Store is a retail store independently owned. Even though our shipping rate is same as the one on UPS.com, the insurance fee is different from online. This is how our franchise...

corporate office sets up our pricing, and that is because we have to pay higher premium for coverage to our insurance company.We understand the customer's point of view regarding the pricing difference between online and retail. As a courtesy, we will give the customer the refund that he requested this time.Thank you for letting us know your concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  It is not truthful and their actions constitute fraud.  Please see attached additional backup information and photos.
Regards,
[redacted]

Revdex.com:He's not telling the truth, if they refunded my money at the time when I asked them to, I would have never contacted the Revdex.com in the first place.yes I got my money back after I complained. Thank you Revdex.com 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:as I have stated before this was not delivered to the correct address or a signature obtained. I will not keep going back and forth. I am pursuing other action as well.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
my ecm was working properly when I took it to the shop, they refused to ever take a look at my old computer. when they replaced it they changed the ecm to a new one and it still shut off with the same problem. come to find out it was the coolant sensor the whole time, since the beginning and I have proof. They never gave me my old computer back even after asking them several times for it. The truck is still not working properly since they gave it back to me and it's not being used.
Regards,
[redacted]

We had a very unpleasant experience with this business.
We were given false information about the cost of mailing a package, treated rudely by 2 employees at the store.
Helen (Manager?) was helpful but is not allowed to talk with customers when they call & ask for her.
Van C. is a very rude, vulgar man that answers the telephone & to best of our knowledge is the actual owner of the business. Today in a telephone conversation, regarding the shipment of an important package, he used VERY foul language, refused to let me talk with Helen, called me vulgar name, could not recall things he had just told me & all in all made light of all my concerns.
I have lodged a complaint with the corporate offices of UPS also.
Van C. told me that I could not report him to any authorities about this matter so I want him to know that it can be done, has been done & that I will be letting others know how unprofessional he & his business are.
No one should be treated with rudeness or spoken to with such vulgarity as Van C. displayed to me today.

We have issued a refund for the requested by customerPlease see the below email;
From: [redacted]
Sent: Tuesday, March 29, 5:PM
To: [redacted]
Subject: UPS Claim
[redacted],
We have reissued
another check for to the following address;
[redacted]
If you do not
receive the check within the next business days please respond to this email
Regards,
[redacted]
The UPS Store, Inc
Customer Relations Specialist
Toll Free: 1-800-789-
Direct: (858) 455-
[redacted]
Confidential Notice: The information contained in and
accompanying this communication may be privileged or confidential and is
intended solely for the use of the intended recipient(s). If you are not
the intended recipient of this communication please delete and destroy all copies
immediately

I've just received a 3rd letter from Revdex.com concerning this issue.  The fact remains that I'm acting in good faith to resolve her issues and I take issue with her statements indicating she's attempted to call this store and been turned away by staff.   I've left another voicemail this morning, and, I've sent the below email to her today, Please read it.  As info, her voicemail greeting is very specific as to how it should be left and whether she'll return the call.  I followed the instructions by clearly leaving my name and phone number as well as my cell number.  I have advised her in the voicemail that the claim was resubmitted on her behalf, but, absent any proof of value to substantiate her claim of $20.00 for contents lost then the claim will continue to be delayed.  Having expressed my frustration with her handling of this, and understanding that her package was not handled properly by UPS I will attempt to put this to rest.  Rather than continue to leave her uncompensated I'll issue a check from my independently owned The UPS Store account for $31.55 today.  It will be mailed today.  I will take the risk of loss on from UPS.  I'll continue to press for resolution with UPS and I hope that Ms [redacted] will cooperate in helping me resolve with them by providing the requested proof of value.  [redacted] owner The UPS Store [redacted] St. Louis, MO  63126 [redacted] fax [redacted]@theupsstore.com From: The UPS Store #[redacted] Sent: Wednesday, March 8, 2017 10:50 AM To: [redacted]@aol.com Subject: Your shipping claim   Ms. [redacted], I just left another voicemail for you.  The message on your voicemail clearly states that you will not return a call unless the party identifies themselves by name and leaves a number.  That was done in very detailed fashion.  To date and to my knowledge, you've not attempted to return any of those calls and we've not had any voicemails from you.  Perhaps you're using an incorrect phone number.  I also just left my cell number for you to call.  That number is [redacted].  I would like to further discuss this claim with you at your earliest convenience.  Regards, [redacted] The UPS Store [redacted] St. Louis, MO  63126 [redacted] fax [redacted]@theupsstore.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have...

reviewed my bank statememts and the image of him refunding my bank is false. There is no proof. And for him to refund it the day after would make no sense? I'm addition I had emailed him 2 andn3 months after asking for product or refund and he made no mention of such action.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because no notification was given at time of shipment. 
I am sorry if this complaint continues to be forwarded to the wrong UPS party but every time I contact UPS corporate, they direct me to the UPS store in [redacted]. I am stuck in a loop with this complaint and I don't know who to talk to. However, the issue remains I was not notified at the time of shipment that customer packaging was not covered for damage. I paid over $1,300 for my computer (receipts available) and would gladly have paid the extra $50 to have UPS package it had any notification been given. This is proven by my purchase of insurance which I believed covered damage. 
Regarding the specific language of liability, your previous note states customer packed packages are insured for loss and "may be covered for damage." I would like to know in what instances would a customer packed package be covered? The language is vague and I would like a clarification.Regards,
[redacted] 
P.S. UPS has also failed to contact me in any instance about the status of my claim. After my initial submission of the damage package, UPS never contacted me on the status of the claim. It was only after 2 weeks when I called the UPS [redacted] branch did I learn anything. I have since submitted an appeal which again had to be routed through UPS [redacted]. However, I again have heard nothing about its status. Revdex.com seems like the only avenue to retrieve a responses from UPS.

Revdex.com:
At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This was a new run of coupons that just came out that had an error. see printers acknowgement attached.I will be glad to refund the difference on her 31lb package to be @ 59cents a pound. giving her a 21.56 cent refund. The sign ios now posted
due to her bringing this to my employees...

attention

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:THE UPS STORECompany Contact:JIN N**Company Phone:[redacted]Company Email:STORE[redacted]@THEUPSSTORE.COMPerson Who Sent the Complaint:[redacted]Staff Member:Response:We have recently received a complaint from [redacted] stating that...

he was over charged with the shipment and the faxing. We did acknowledge the mistake of the shipping quote and have fully reimbursed [redacted] of $132, the mistake occurred due to training our new employee, and she was confused with the delivery choices that was available. However, it is misleading that we charged $10 for two pages of faxing, since we charge $2 per page. Additionally, there are no other UPS store that have prices lists available to show in the store.

UPS Store9710 Traville Gateway Drive Rockville, MD 20850 January 27, 2017 Re; D [redacted]Dear [redacted]:Thank you for your letter alerting us to the complaint referenced above. We wanted to let you know that we have contacted the customer and issued her a full refund. At UPS store 4457, we pride...

ourselves in providing excellent customer service in a timely manner.Please let us know if you need additional information.Sincerely,Angel J[redacted]Lead associate