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UPS Store Reviews (637)

Review: When shipping an iPad on December 21st 2012 the shipment was lost. I had insured the shipment for the full value. The store manager [redacted] said that she issued a "Tracer" for the shipment when in fact she did not. That cost me 2 weeks of delay before UPS Corporate could begin the investigation into the missing package. Eventually UPS Corporate decided the package was lost & issued a check to the UPS Store. At this point the UPS Store manager sends the check to the store owner in West Virginia & he is supposed to write a check to me. More than 7 weeks after the owner had the check, it was finally sent to me. After I filed 2 formal complaints with The UPS Store Franchise headquarters. I went to pick up the check & it was for $855.00 & not the $980 that it should have been. After several more days of my own investigating I found out that the store manager [redacted] filed a claim for the wrong amount & the UPS Store owner didn't add on the refund amount for extra shipping charges. UPS Corporate has since issued a check for the remaining amount & the UPS Store owner is now in possession of this 2nd check. My e-mails & phone calls go unanswered by the store manager [redacted] unless I block my caller ID & even then it's very difficult to get in touch with her. I have caught her telling me multiple lies & have had to explain to her how to do her claims. After speaking to more than 12 people at UPS Corporate & other UPS Store managers. It's been 5 months and I still don't have my money. I want to point out that The UPS Stores are individually owned & that UPS Corporate handled their part in a timely Manet.Desired Settlement: I have paid the interest of 22.9% on my credit card the entire time that I have been waiting for my check. I don't appreciate hat the Store owner sat on MY money for over 7 weeks and only issued my check after formal complaints were filed. I don't expect monetary compensation, but what is mine should be mine. Especially when the store owner has a "Business Manager"

Review: I shipped a package through this location with guaranteed delivery by 10:30 AM. The package was not received and this store can not refund the money immediately because the error was by UPS not by the store. I would like a refund immediately for these services that and the general manager, [redacted], is not willing to cooperate.Desired Settlement: Refund of the charges for shipping - $37.87

Business

Response:

11-13-13

On 10/24/13 a package shipped out a next day air package that was delivered to the incorrect address. The next day we let him know that we (The UPS Store) would have to file a GRS through UPS since the package was delivered by UPS and not The UPS Store. He signed a PSO form (page 3) that states in #5 that “We are not liable for carrier’s failure to timely deliver. Any statement by Us to a probable date of delivery Is only opinion and an estimate, and is not warranted in any manner. We are not liable for any consequential. Incidental or punitive damages, or any loss or damage resulting from delays in shipping or delivery. In the event You make a Guaranteed Service Refund ("GSR") request to UPS. You agree to provide to UPS and authorize Us to provide to UPS Your name and address solely to be used by UPS to process the GSR request.” We The UPS Store cannot gave a refund, UPS has to but it takes about 7-10 business days. We requested a GRS for the customer and it was approved and he was still not happy. He didn’t understand the process and they we The UPS Store was not responsible for refunding him UPS was. By signing the PSO form he was signing that he understood the terms and we keep everything on record. We didn’t everything as we were supposed to do as The UPS Store attached is a copy of the GRS filed on the 10-25-13. The UPS Store and UPS are to completely different company’s we The UPS Store just sale UPS’s service.

Review: I had spent 3 months in DC for an internship program and when it was over had accumulated so much stuff that I needed to send two boxes home. My dad specifically told me to go through UPS because they were a trustworthy company. I proceeded to send two boxes from the UPS store in [redacted] and expected to see them the following thursday. The boxes never arrived, due to UPS saying that we were missing the apartment number from the address, although the address I sent it to was not an apartment. The boxes were returned the the UPS Store, where they still are. When I called the UPS Store to have my box sent back to me, the employee on the phone informed me I would have to pay for the shipment of the boxes again. I did not believe this was fair, so he gave me a phone number to call for UPS Customer Service. The corporate customer service agreed it was their error and that the box should be returned for free. But when I called the store back they informed me this was not possible, and that the UPS Store is a franchise which is independently owned and has their own policies. After many calls to both the corporate and individual store, I was ready to stop wasting time and pay the money. This is when I was informed they were also going to charge me the cost of shipping it back from here to DC. This is where I draw the line, it is completely ridiculous, and the UPS customer service had never heard of such a policy. When you walk into a store called the "UPS" store, you expect to be dealing with UPS, not a third party who is imposing their own ridiculous rules, it is very misleading. They failed to honor the contract we entered into, delivering my boxes to the address I provided.Desired Settlement: I would like my boxes delivered here with no charge.

Business

Response:

July 17, 2014Dear **. [redacted]:Please close this matter in your files. The packages were shipped back to the original address and were delivered on July 7, 2014. Unfortunately, UPS made an error on the initial delivery of the two packages and returned to them to my franchise location. Since we are a franchise, it required working with the franchisor to get an ultimate resolution for [redacted] and they were shipped back in an expedited manner.My manager will contact [redacted] to refund the initial shipping charges and ensure that she is satisfied will the final resolution.Very Respectfully,

Review: Was never told from sales clerk that there would be additional charges when shipping my sunglasses to Canadian customer. Now I have to pay a extra $40 and even if I want them returned to me I have to pay $40, half of the value of the package.I went and spoke to manager he said "DO WHAT YOU GOT TO DO" AND DID NOT CARE ABOUT ME OR THE FACT THE IF HIS SALES CLERK HAD MENTIONED THIS I WOULD HAVE NEVER SHIPPING AND FOUND A US BUYERDesired Settlement: I WANT THE $40 CUSTOMS CHARGES REFUNDED TO ME

Business

Response:

Handwritten response.

Review: I went to the store on 7/7/15 and paid for a package to be shipped to Arizona containing 6 Apple store gift cards. I tracked the package and before I left for vacation on 7/17 it stated that it was delivered once I returned from vacation 7/22 expecting my check from the company that I was sending it to never came. I looked again onle using the tracking and now it stated that it was lost. I immediately contacted UPS who stated that it was the stores fault and I had to file a claim. I called the store where I originally shipped the package and filed a claim. By this time it has been almost a month . I was asked to bring proof of the contents that I sent and I did that as well. Fast forward to 8/10/15 I was told thatmy claim was denied and the only thing thati can get back is the amount of me sending the package. They stated that I needed to go back to Apple and let them know that my gift cards were stolen and ask them to replace them. I explained that I recieved the gift cards as a gift from my employer and their was no way to recieve a receipt . Also since it has been an entire month the gift cards problably have already been used. I called UPS customer service who stated that it was the sores responsibilty to return my money and the store stated that it was UPS who was responsible. I then went back to the store and was told the only thing I could do was put in another claim and wait another 30 days for the results.

UPS Tracking NUMber: [redacted]

Phoenix, AZ, United States 07/27/2015 11:29 A.M. We're attempting to verify the package location. / Claim issued.

Phoenix, AZ, United States 07/21/2015 5:29 P.M. We're attempting to verify the package location. / Lost package investigation

Phoenix, AZ, United States 07/13/2015 4:29 P.M. Destination Scan

07/13/2015 10:55 A.M. Arrival Scan

Baltimore, MD, United States 07/09/2015 9:43 A.M. Departure Scan

Baltimore, MD, United States 07/08/2015 11:38 P.M. Arrival Scan

Newark, DE, United States 07/08/2015 9:40 P.M. Departure Scan

07/08/2015 6:08 P.M. Origin Scan

United States 07/07/2015 6:15 P.M. Order Processed: Ready for UPSDesired Settlement: I would like to have the amount I used to send the package and the $150.00 which is the total amount of thepackage inserts. It is not my fault that the package was lost or stolen which is why I sent it by UPS thinking it would get there safely and on time. I also picked up one of the flyers and seen that in the pamplet it says all packages shipped thryu UPS if lost or stolen are garunteed back your money.

Business

Response:

[redacted] came into our store to have us ship out her gift cards. She was informed that checks, cash, credit cards and gift card were not insurable in shipping with UPS or any other carrier, this policy is posted on our door and our counters as proof when informing our customers. UPS policy states that money, checks and gift cards are non insurable. This means if anything happens to the package or items UPS is only held responsible for the cost of shipping the package out. I also let this customer know that UPS was not going to approve the claim for the missing gift cards but would issue a refund on the shipping cost, This is a franchised UPS Store, we are just agents for UPS so we are not responsible for any lost or stolen packages, UPS is. We are The UPS Store. We are sorry this happened and was very apologetic to Ms [redacted] even though she knew the policy before she agree to ship these items.

Consumer

Response:

Review: I went into the UPS Store at [redacted], MD [redacted] at two different times to get fingerprinted in order to renew my teaching certificates in two states. I had to make a special appointment with the manager to be fingerprinted. I was a little bit late for each appointment and the manager who was fingerprinting me made a comment about it. The first time I was fingerprinted the manager tried to get me to send the fingerprints via UPS/their service, which was something like $43. I refused and said I wanted to send the fingerprints (fps) through the post office. He actually berated me for what he thought was a poor choice.The second time I went in, perhaps 2 or 3 weeks later, I said I was going to send the fingerprints through the post office. He said he would make a label for me and I agreed to that. I bought a stiffer envelope to put the fps in, then he said so far it was x-amount of money and he swiped my credit card. [redacted]I looked over the charges and asked why it was $11-plus dollars to ship it[redacted]THE POST OFFICE WOULD NOT HAVE CHARGED THAT MUCH TO SEND a piece of cardstock paper. I said I did not authorize this and would he please remove the charge. (I was going to send it through the post office, I said again.) He said, "it's the same as the post office". I asked for my money back. He actually said no, it was taken from his account and he can't do that. I also mentioned I have a hearing problem- maybe I didn't hear him correctly. He said I already authorized it. This went back and forth for a while. He hadn't done the fingerprints yet! I said I would take my business elsewhere. He basically demanded his money. I finally gave in and the total costs for shipping (which I had NOT authorized) was about $32. I did not mention that he gave me the "lookover" a few times which made me uncomfortable. I said I would NEVER come back there. He said fine and I got the fingerprinting done, paid the overpriced charges, said goodbye and left.Desired Settlement: I would like my $11.78 refunded. I told him I was going to take the fingerprint envelope to the post-office. He should have refunded this amount when I asked him to and before he pushed and pushed me into signing the credit card slip. I would like an apology for his rude treatment.

Consumer

Response:

The UPS Store. [redacted], MD 20901. (301) 754-0001; ###-###-####; [redacted] From [redacted]I hope this is the information you need.[redacted] MDNew address as of Aug. 16....c/o [redacted]I was not able to attach the receipt for some reason..?

Review: On 02/17/2014 I sent by UPS three packages. One of them that contained a fire place glass screen came one week later in a damages stage. The original box in which it was received from the merchant had a piercing hole and the glass on the screen in one corner was damaged. The following day after the receipt of that damaged item that was evaluated at $ 500 and the shipping paid at $ 175 (February 25, received February 24, 2014) I reported the damaged to the store from which it was dispatched to Portland Oregon. I was told to keep the package which I immediately conveyed to my daughter. Today, March 10, 2014 I was informed that the UPS declined to take responsibility for the damaged allegedly on the premise that there was insufficient package (which was not true because the item was sent in original package and nobody told us that the package was insufficient.Desired Settlement: The UPS is responsible for damage. The UPS has never inspected the box. The only thing they asked for and received was a photo. The original box is still available but was never requested.

Review: I brought an unboxed new television in to Mail Boxes Etc (MBE) to be properly packed and shipped to my home in Florida. MBE gave me a 2nd day air UPS form to fill out and I used my UPS account to pay for the shipping. The declared value listed on the UPS form was $1,200. MBE charged me $50 for proper packing. The TV was shipped and was severely damaged. I filed a claim with UPS and their claims agent sent me a letter and said it was not properly packed to the UPS standards for packing as outlined in their letter. The UPS claim was denied. I went to the identified MBE on this complaint to seek a damage claim based on the improper packing. and was told because I paid with my UPS account that they were not liable. They also said they follow the UPS standards for packing, but clearly from the UPS letter this was not the case. The owner did however offer to refund the $50 packing charge, which to me indicated guilt, even though they said they followed the UPS packing standards. I have complete documentation and pictures to support my claim.Desired Settlement: Since the new TV was damaged due to improper packing that was inconsistent with UPS standards, I would like the full value of the TV, $1,100 to be reimbursed to me.

We operate an eBay store and delivered a fragile figurine to the Auburn UPS store to have them pack & ship it to a customer on 1/12/15. We insured it for item and cost of shipping. There were no unattached pieces to this figurine when we left the store. Upon delivery to our customer, she reported several broken pieces laying inside the tight packaging. The box appeared undamaged. We filed an insurance claim 1/15/15 with UPS. UPS came to the customer's home 1/17-1/18 (over the weekend) and confiscated the box and figurine. We refunded our customer. We have been told for nearly one month by the local store that we will be refunded for the product. We are out over $500. UPS has the figurine. We still have not been reimbursed. UPS corporate customer service is unwilling to share details of the potential refund since they do not consider us their customer. They consider the Auburn UPS store their customer. They refer us back to the Auburn UPS store. The Auburn UPS store says it is waiting for info from headquarters. It is unreasonable to make a customer wait a month for their insurance refund when the item and packaging have been confiscated.Product_Or_Service: Pack & Ship + Insurance Order_Number: Ticket# [redacted]Desired SettlementA check for $530.51. The price of the item plus packing/shipping by the UPS store.Business Response This refund has been issued. The time frame that UPS places on claims was not adequate for customer and she was upset the money was not refunded sooner. We have worked with the customer throughout the claim process. Thank you... [redacted]

We operate an eBay store and delivered a fragile figurine to the Auburn UPS store to have them pack & ship it to a customer on 1/12/15. We insured it for item and cost of shipping. There were no unattached pieces to this figurine when we left the store. Upon delivery to our customer, she reported several broken pieces laying inside the tight packaging. The box appeared undamaged. We filed an insurance claim 1/15/15 with UPS. UPS came to the customer's home 1/17-1/18 (over the weekend) and confiscated the box and figurine. We refunded our customer. We have been told for nearly one month by the local store that we will be refunded for the product. We are out over $500. UPS has the figurine. We still have not been reimbursed. UPS corporate customer service is unwilling to share details of the potential refund since they do not consider us their customer. They consider the Auburn UPS store their customer. They refer us back to the Auburn UPS store. The Auburn UPS store says it is waiting for info from headquarters. It is unreasonable to make a customer wait a month for their insurance refund when the item and packaging have been confiscated.Product_Or_Service: Pack & Ship + Insurance Order_Number: Ticket# [redacted]Desired SettlementA check for $530.51. The price of the item plus packing/shipping by the UPS store.Business Response This refund has been issued. The time frame that UPS places on claims was not adequate for customer and she was upset the money was not refunded sooner. We have worked with the customer throughout the claim process. Thank you... [redacted]

We operate an eBay store and delivered a fragile figurine to the Auburn UPS store to have them pack & ship it to a customer on 1/12/15. We insured it for item and cost of shipping. There were no unattached pieces to this figurine when we left the store. Upon delivery to our customer, she reported several broken pieces laying inside the tight packaging. The box appeared undamaged. We filed an insurance claim 1/15/15 with UPS. UPS came to the customer's home 1/17-1/18 (over the weekend) and confiscated the box and figurine. We refunded our customer. We have been told for nearly one month by the local store that we will be refunded for the product. We are out over $500. UPS has the figurine. We still have not been reimbursed. UPS corporate customer service is unwilling to share details of the potential refund since they do not consider us their customer. They consider the Auburn UPS store their customer. They refer us back to the Auburn UPS store. The Auburn UPS store says it is waiting for info from headquarters. It is unreasonable to make a customer wait a month for their insurance refund when the item and packaging have been confiscated.Product_Or_Service: Pack & Ship + Insurance Order_Number: Ticket# [redacted]Desired SettlementA check for $530.51. The price of the item plus packing/shipping by the UPS store.Business Response This refund has been issued. The time frame that UPS places on claims was not adequate for customer and she was upset the money was not refunded sooner. We have worked with the customer throughout the claim process. Thank you... [redacted]

I had a very bad experience with this store today. I hope the Revdex.com investigates UPS stores especially what surcharges they add to regular post office shipping. Although I had been told that this UPS store had regular postal service (can buy stamps etc), when I sent a new work intern to ship 20+ packages today, the media mail cost should have been $3.15 per 2 lb package - but this UPS store charged $7.23 per package resulting in over $125 MORE than the post office rate for media mail - which is what we had been budgeted.

I complained and I was grateful that $90 was refunded, but the store insisted that they keep more than $1 per package (so almost $25) for surcharges. They couldn't just let me take my packages back because they said they had already been picked up by the mailman. The sad thing is this was our non-profit, so this UPS store was robbing from charitable donations of $5 and $10.

I believe this is unethical behavior. The USPS should not authorize these stores to be postal centers if they hide high surcharges from the public. Revdex.com can you investigate? From now on, the regular post-office or click to ship for us. The postal service will pick up at your door if you leave a note in a mailbox.

The NY Times had written an article about UPS Stores over-charging postal rates in their stores (http://www.nytimes.com/2009/12/21/nyregion/21ups.html?_r=0). Sadly, nothing has changed since then.

Review: Brought guitar to UPS warehouse with questions regarding shipping guitar in winter to NY from AK. Employee instructed me to bring guitar to The UPS Store to be packaged properly to ensure safe delivery of guitar.

Brought guitar to The UPS Store and spoke with [redacted]. I explained to [redacted] that an employee from the UPS warehouse instructed me to bring to bring guitar to the store to be packaged for safe shipment in winter to NY from AK.

[redacted] offered me bubble wrap and/or peanuts for packing. I wasn't concerned about the guitar being handle roughly. It was in it's case where it would be protected from structural damage if handled roughly. I expressed again that I was concerned about the cold weather during shipment. She informed me of the shipping options and their prices. I asked what the cheapest option would be to have guitar shipped safely to ensure it's safe arrival in NY. She told me ground is the cheapest. Being that I expressed I wanted guitar shipped safely and unharmed I trusted [redacted] knew of UPSs' shipping practices thus I was comfortable in her professional knowledge of shipping with UPS. I paid extra for their declared value, paid for the packaging material and left guitar with them for shipment.

Guitar arrived in NY damaged due to it being left in sub freezing temperatures for extended periods of time, which I was worried about.

I filed a claim with them about the damage and was denied, twice, due to damage being caused by weather. If [redacted] would have informed me that by shipping ground it would be exposed to the elements for extended periods of time I would have chosen a faster shipping option.

Guitar was worth $1500 and UPS and The UPS Store will not pay me for the damage they caused to guitar. I'm very upset. After researching I have found hundreds of complaints from people who are having the same problems regarding their packages as well.Desired Settlement: I want to be reimbursed the $1500 for the damaged guitar.

Business

Response:

Initial Business Response /* (1000, 8, 2014/04/19) */

Contact Name and Title: [redacted]

Contact Email: [redacted]@theupsstore.com

April 18, 2014

Ms. [redacted]

Revdex.com Resolutions Consultant

RE: Case # 22428686 : [redacted]

Dear [redacted],

Thank you for giving us the opportunity to respond to and provide information in regards to this case. We are very sorry that Mr. [redacted] had a less than satisfactory experience with his shipment. We take our customers business very seriously and try to help them in any way we can. As [redacted] explains, we packaged and shipped a guitar for him. At that time [redacted] expressed his desire to have the item packaged as to protect it from structural damage, and was also concerned about exposure to freezing temperatures. Our store manager, [redacted], explained to him how the guitar would be packaged and that the package could not be shipped in a climate controlled environment. When advised of his shipping options [redacted] chose to send the package UPS ground, with a declared value of $1500.00 dollars. I have spoken with Melissa and feel confident that she adequately explained to [redacted] that by selecting UPS ground the package would ship more slowly than it would have had he chosen a UPS air service, and that during transit, by both airplane and truck, a controlled temperature was not possible.

[redacted] initiated a damage claim with UPS and was respectfully denied reimbursement for the guitar. UPS stated that they do not cover damage caused by weather delays or temperature during transit. In the interest of good customer service, [redacted] took pictures of the guitar and also forwarded pictures, provided by [redacted], to UPS and asked them to re-evaluate the claim. It was again denied by UPS for the same reasons.

We are very sorry that [redacted]'s shipment was damaged by the freezing temperatures. UPS and The UPS Store strive to provide our customers with excellent service. Unfortunately, at this time there is nothing further we can do in regards to this claim.

Sincerely,

Owner, The UPS Store

Review: The UPS Store (location #[redacted]) failed to check ID for person(s) picking up shipment; therefore released a shipment to the wrong person.

Failure to take adequate responsibility for their error in judgement and faulty business practice has resulted in the original shipment provider issuing a refund.Desired Settlement: Acknowledgement of their responsibility in this situation and failure to accept liability for providing recompense for the lost shipment instead of forcing the original shipment provider to issue a refund.

Business

Response:

Initial Business Response /* (1000, 8, 2013/11/12) */

Contact Name and Title: [redacted], Owner

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@theupsstore.com

[redacted] shipped several packages to our store without calling us. Our store policy is we accept packages for only our mailbox holder until and unless it is prearranged. [redacted]'s boxes had [redacted] logo's and we currently have two [redacted] distibuters who rent our mailboxes. They came into our store to pick up thier orders and stated to us that [redacted] packages were part of thier order and we released the packages to them. Later [redacted] came in looking for his packages and we told him that we have relased the packages to our mailbox holder.We called our boxholder and he told us that he would return the packages but he did not return the packages to our store and instead returned the packages to [redacted] We then contacted [redacted] and they processed a refund to [redacted].

As a store policy, we do accept the packages for non-boxholder but they do call us in advance and are given specific instructions to be put on the boxes.

Review: I sold a Swarovski Limited Edition Peacock on Ebay for $2750 on Dec.6,2012. I took it to UPS to package it safely. They guarantee safe delivery when they package it. It was insured for $2750, inspected and packaged by them (for a fee). It arrived with a broken peacock feather. The buyer demanded a refund so I refunded the money, UPS picked up the item and took it to wherever they take broken items.

After numerous phone calls and being assured for months that I would get a check for the amount, they phoned me on Mar.25th to let me know that the item was repairable. They want me to take it back, get it fixed and resell it. I explained that a repaired item has no where near the value for this Limited Edition and selling it could take many months only to get far less money.

On that same day I sent an email to "Get Jesse" on Chanel 5 News but it has been 2 weeks without a response so I chose to contact Revdex.com.Desired Settlement: The Swarovski Limited Edition Peacock was packaged by UPS and insured for $2750 I want them to honor the insurance claim. They can repair it and sell it if they believe it's so easy to do.

Review: I have opened the Mailbox service to have UPS store forward the package from Seattle to my corporate Cahousing in Glendale, California.

The UPS store clerk by name of [redacted] had been instructed to forward very important and sensitive documentation to California, but instead, the clerk sent it to my previous residence in Washionton. I asked the package to be intercepted but the clerk ignored my request, thus missing an opportunity to recover and redirect the package. Once delivered, the UPS store attempted to retrive the package but they made another error by switching and delivery address. It was a month ago. I called the store owner and I was told that she would personally go to the residence and collect it, but never did. they ignore my calls and emails. Desired Settlement: $3000.00 for my time and my future expense and lodging for me to fly up to Seattle and retrieve the package myself

Business

Response:

Business' Initial Response /* (1000, 7, 2013/05/08) */

Hello Revdex.com,

Please find below the last email sent to [redacted] on March 29th, regardng his wife's mailbox in our store. We are still waiting to hear back from him. This case has also been reported to UPS Corporate and even they have note received any response form the customer. We are offering all possible resoluting for customer's mail but can't work unresponsive customer.

Hello [redacted],

Further to our conversation regarding your mail forward sent to your residence in Bothell, WA instead of your residence in Glendale, CA. Please be informed that UPS has tried to make 3 pick-up attempts from your residence in Bothell, WA on 3 different days and time (tracking number # [redacted]XXXXXXXXXXXXXXX). UPS has be unable to retrieve the package from your residence in Bothell, WA. Please find enclosed Shipping Details for both shipments.

I can suggest the following options;

1) if you can help us schedule a day and time and I can personally go to your residence in Bothell, WA and pick up the package for you.

2) we can email you a shipping label and someone at your residence can drop the package to the nearest UPS Store.

Also, please note that the Mailbox ** is under your wife's name [redacted] and we have to add you to the mailbox in order to release any information or take any instructions from you. Please fill the enclosed Form 1583 enabling us to add you to the mailbox and a correct Mail Forwarding Form for future mail forwards.

Thanks and look forward to hear from you.

Thanks,

The UPS Store.

[redacted] Seattle WA, 98104

Consumer's Final Response /* (4200, 15, 2013/06/13) */

(The consumer indicated he/she DID NOT accept the response from the business.)

My contract to the UPS store in Seattle, WA had been deemed nullified due to their gross lack of regards to the property of its costomer, and gross negligence and unwillingness to resolve the issue in a timely fashion. As it is clearly shown from their response, the owner of the store [redacted] continues to adhere to the matters at hand- lost package and fails to place a real tangible solution on the table. Their request to fill out the form 1583 is remotely relevant at this time. I am still demanding $1000.00 for the distress and the value of the content that the store is directly responsible for.

Business' Final Response /* (4000, 13, 2013/06/03) */

Hello Revdex.com,

We are still waiting to get the paperwork form the customer. We have to comply with the State Regulations and the customer has to fill Form 1583 for the mailbox and services in question.

We have been following the rules and providing mailbox services to customers for the past 9 years.

Review: I have spoke with the person ([redacted]) that's suppose to handle claims, 3 times and stopped by today to see where my refund is.

He and I got into a heated argument as I told him it's been 1and 1/2 months waiting for my refund check. He was to busy to handle it and could not give me cash or a check. I have sent an email to their corporate office and they stated a refund was sent to the local office on 12/30. This so called manager keeps telling me it's in the mail but he doesn't have time to look it up. I told him I was contacting ups corporate, Revdex.com and possibly the local tv station.

This guy doesn't belong as an employee of this store. He is a jerk and I told him so. I am the customer and shd be taken care of now, not tomorrow. I want the owners to know what he is doing and hopefully replace him. He doesn't know or care about the customer.Desired Settlement: I want my money back for the fees charged when they guaranteed a delivery date and it wasn't delivered until the next day. My aggrevation is so high I can't even describe it. I will not do business with this location even though the other local store is a fair distance away.

Business

Response:

The claim was (re)paid in cash on February 11th, 2015.

The woman who came in to argue and fight was not the customer. We could not give her the information.

The actual customer came for the payment and was remedied in whole with the re-issue of the payment in cash on the above date.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

The response is bogus in that there were 2 of us that shipped the package and we were lied to on at least 3 occassions saying the check is in the mail..I did not go to the store to fight and argue but having being lied to 3 times, yes I was upset because nothing was being done and his attitude was one of not caring and would not take the time. He wasn't even in the store when WE shipped the package.

The mater has now been resolved, evidently after my complaint to you.

Thank You,

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