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UPS Store Reviews (639)

Hello Sir/Madam, The International shipments has to go through the custom clearance process according to their (package send to country) country regulations*** have no control of the
custom clearance processDuties, fees and taxes are assessed on all dutiable commoditiesThese assessments are controlled by the country of destination and are subject to change without noticeWe cannot predetermine the amount of duty or tax for a given shipmentPackages refused by consignee, or which for any other reason cannot be delivered, will either be abandoned or returned to the sender at their expense

Please provide your shipment details

I've been waiting for a package for days already, that was supposed to be 2-day shipping and after every business day the tracking information tells me that the package wasn't able to be delivered due to severe weatherWell the package is coming from UpS in Springfield gardens, and I live in queens, NyI can assure that there hasn't been any severe weather and it's frustrating because I'm waiting on something of the utmost importanceEvery day since the package shipped, the tracking information has said that it's out for delivery, and after every business day they keep postponing the delivery until the next day

Two seperate orders refunded in full to credit card

Revdex.com:At this time, I have not been contacted by UPS Store/ Spotless services regarding complaint ID ***Sincerely,*** ***

Dear Mr***: Please call me at *** and I will give you my credit card # -- you can then credit my account for the damages.I will then be able to tell the Revdex.com of SW that the issue has been resolved I called your number today at pm my time and left this same message with a very nice young man named, I believe, *** Thank you **

Revdex.com:At this time, I have not been contacted by The UPS Store #5341 regarding complaint ID ***.Sincerely,
*** ***

Thank you for alerting us to the customer complaint. In this particular case the customer did not have the zip code at the time of shipment, so our associate offered to try to find it onlineUnfortunately, the zip code that was found was not correct. That being said it is the customer's
obligation to know the exact address upon shipment and the customer did sign off on all the paperwork and the address confirmation. After hearing back from the customer that the package was not delivered to the right location and was being returned to our store, we offered to ship it out again at no additional charge. The customer declined and instead picked up the package upon its return. Because it is the customer's obligation to have the correct address and that they agreed to and signed off on the address that was found online, we will not be offering a complete refund in this case.Sincerely,*** ** / UPS Store #***

Complaint: ***I am rejecting this response because:
Most of this reply is irrelevant
First of all, I waited patiently in line until your employee asked me to just leave my package unattendedI said no, I would like to wait for a receiptYou said I could not have a receiptI did not get mad until the UPS driver initially refused to take my package in your store and you guys continued to refuse to provide a receipt
I understand that the UPS Store is a separate business and also franchisedTherefore, I am not required to do business with the UPS StoreI have every right to give my package directly to UPS on your property without passing the package into 3rd party consignment at the UPS Store
While your business may do many things (Like FedEx Office), the only part of what you do that matters to this complaint is taking packages on consignment for UPSThis involves your collecting a fee paid by UPS for this service, and you get to use the UPS name as part of that contract to call yourself a UPS store
This reply from the UPS store has argued that taking packages from customers with prepaid labels is "not a transaction." However, I disagree with your premiseTaking packages on consignment for a fee paid by UPS is a transactionOnce you take possession of my package, you are responsible for it until you transfer that package into the possession of UPSYou are a 3rd partyThe receipt is the consumer's proof that you have taken that package, with the associated tracking label, into your possession and you are now in custody of it
As such, I may at times require a receipt for that transactionUpon request, I should receive one from your companyAnd, you should note that every other business in the package industry provides a receipt to its customers, upon request
Please note, I have filed a Revdex.com complaint against UPS for the driver's refusal to scan my package in my presenceThe UPS driver's actions are not related to this complaint and are a matter for UPS.Sincerely,*** ***

I have never experienced such bad customer service as I received from the assistant manager and owner of this storeI have an insurance claim pending with UPSThe UPS store at ** ** *** *** *** *** San Tan Valley AzIs the store my package was shipped fromIt was returned there after the person I sold it to said it was not workingIt is a computerized embroidery sewing machineMy claim is that it suffered internal damage during shipmentMy son took it to the UPS store to have it shippedI had been having phone contact with them trying to get this resolvedIt was returned to the UPS store for inspection for the claim and has been there for over a monthThey were suppose to take pictures to be sent to UPS claimsI have been in contact with UPS claims alsoEvery time I contact the store to inquire on progress they are very rude I found out they turned on my machine to test itThe person at UPS claims told me she found out about that when she called to enquire about the picturesWhen I confronted the store I was told UPS claims told them to turn it onI told the person at the store that they were not qualified technicians and could cause even more damage and should have contacted me before taking it upon themselves to turn it onAt that point she became very rude and hung the phone up on meI informed the person at UPS claimsShe apologized for me being theated in that matter and gave me the store owners nameWhen I talked to the owner she told me that she had never talked to person that gave me her name and defended the other employee's actions and didn't even offer an apologyI am still waiting to hear a decision I don't feel like having anymore contact with this store but I am left with no other choice because they still have MY machine and accessories They give me the impression that they think it is theirs and I have no say about what is happening to it I would not recommend this store to anyone and I have never experienced such poor customer service or treated so rudley by someone that is suppose to consider me a valued customer and represent a nationwide companyThis has been a very bad and stressful experience

RE: #***To whom it may concern:We are in receipt of your letter dated November 30, 2017, in which you indicate that customer *** *** has complained that Overstock.com has failed to send him a watch he purchased. Overstock.com has searched its records and sees no evidence that it has
conducted any business with a customer by the name of *** ***. Consequently, we believe that Mr*** has inaccurately identified Overstock.com in his complaint. Overstock has become aware of copycat websites that look similar to Overstock.com. Please be informed that such websites are unaffiliated with Overstock.com and that Overstock.com makes every effort to have these copycat websites taken down if it becomes aware of their existence.While we are sorry for Mr***’s situation, we do not believe that it has anything to do with Overstock.com. If Mr*** can provide any information to establish that he engaged in business with Overstock.com, rather than some other business, we will be happy to reconsider our response to this complaint. We hope that we have adequately responded to any concerns you may have. Please feel free to contact me should you have any questions or concerns.Sincerely,Allison F*

This *** location looses out of every packages they deliverNow *** wont refund my money so I'm out of $dollarsThis is a regular thing with these guys

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received a check for full refund today
Regards,
*** ***

Dear ***,
I received your letter today regarding tracking number: *** a package shipped fromUPS Store I researched the claim and have found that this package was a next day shipment ofperishable items
As the customer has stated the package was intended to leave on 12/22/15,
however it was left behindby our UPS driverIt was stored in the freezer at UPS Store until12/23/when it was picked upand headed overnight for its destination in FloridaThe package was delivered successfully on 12/24/15.The customer was refunded for the delay of delivery
The contents of the package were perishable itemsIt is clearly explained to each shipping customerthat perishable items are insured for loss onlyMeaning had the box disappeared a claim for damageditems would be permittedHowever his box was delivered within the hours allotted for next dayshipments, and being a perishable item is not entitled to refund in the event the items are not edible.I have enclosed a copy of his tracking information showing the delivery timesThe store managerexplained to Mr*** that the box was covered for loss only and that perishable items are notcovered by declared valueWe are sorry for his inconvenience however there isn't anything we can doregarding perishable items being sent from Alaska
Sincerely,Muranda J***General Manager of [email protected]

Our employee misunderstood the price increase and charged our customer incorrectly We will be contacting the customer to correct the error

She got a remote starter installed into her vehicleSince is was a *** voucher that was used, every option is additional on top of the price that was paid through ***The *** voucher was for $95.00, and on our *** ad, it states all the additional charges so the customers are aware
before they purchase itThe way the remote starters work, once the car is running, usually your factory remote, meaning your keyless entry and trunk pop, doesn't workIt will, however, work if the car is not running, but we recommend not going back and forth between the two remotes because it confuses the systems, which is why we recommended to add the keyless entry and trunk pop (if theyre used) to the new controller, this way the customer doesn't have to worry about being locked out of the car once its remote startedAlso, if the customers car comes with a factory security system, they would need to use the aftermarket remotes to bypass that factory security system in order for the remote starter to workThe customer also added parking lights, which is an additional costHere is what the break down looked like on the customers receipt*** Voucher # *** $(paid directly to ***) Bypass module for chipped key $keyless entry $trunk pop $parking lights (to let you know the car started) $

To whom it may concern,This package was brought into our UPS Store on March 23, and was shipped out of our store on timeWe are only responsible of preparing shipments and making sure they are shipped out before the cutoff time, which we did with this particular packageOnce the package
leaves our store it is only in the hands of UPS themselves and not the UPS Stores controlHowever, we have spoken with customer and straightened out the situation. *** ***Store Manager

I do remember this customer
He came in with a PREPAID labelI did NOT inspect or pack his package for himI would not have known what was insideThe most I would have done would just put a strip of tape on the package if I felt it was loose or not secure
And we do that as a curtesy for ALL
packages AND customersI have a door chime that enables me to know when customers walk in, thus the "popped his head out"I saw his label was prepaid, & told him to just place it on the counterThere were already other packages there we do the same exact process forNo, he could not have just "picked them up & walked out with them"
without me stopping himI have been in business for over yrsNo packages have ever been stolenI am physically present at ALL times, I have security, & I have a police call button that leads to the police station literally just down the streetNot to mention they have coffee just 6ft outside my door at the local starbucks, outside seating
His remark of tracking not showing up is because I was busy packing packages for other customersThats why he said "went back to his work in the back room"His package was scanned in on Thursday Jul 7, 3:22pm 0.6lbs
Also,
sometimes it takes the system a few hrs to update itself to show current tracking
Customers accusation of the package being tampered with at the UPS store is not trueWe did our duty for himWe scanned it in, & held it securely for pickupThis is a prepaid package that was sealed & ready to go before entering my storeI would not know the contents of the packageWe do not open any packages, including if a package was leakingTo us, it is just a package that needs to go out on the same day it was brought in
*I have contacted the customer personally & have discussed itWe have resolved this between us and have a happy & succesful relationship

Hi Leah, I apologize for the late response but due to some unexpected absences here at the corporate office we have been extemely busy but now are trying to catch upThe customers issue has been addressed with the UPS store owner and regional managers to make sure this does not happen againI
contacted *** to apologize for the issue with her mail ,the rude treatment and also to let her know we really appreciate her being a UPS store customer for over years and assure her we addressing this issue and will get it resolvedThank you L***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not provided the quote of $to ship the ***The UPS Store ( Al) admitted to me that he did not communicate the quote well and offered a 15% refund If this issue is not resolved, I wil go to the news media next The manager did not inform me that the total cost would be 170.59, He communicated to me that the cost was $I would of said no to $
Regards,
*** ***

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Description: MAILING SERVICES

Address: 438 E Shaw Ave, Fresno, California, United States, 93710-7602

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