UPS Store

In response to your letter dated Nov. 8th 2016. Here is the Synopsis of this transaction1) [redacted] had notarized many real estatedocuments and she paid our store $52.00 2) She also shipped these documents on a next day delivery and for that she also paid $34.52 3) After 2/3 days she...

informed us that the papers were wrongly notarized at Our location and were sent back by the attorney 4) We immediately contacted [redacted]'s grandmother and requested her that to come by and we will refund the Notary amount of $52.00. 5) It also be noted that [redacted] sent the documents from other location and not from our store.If she had called us and told us that she would like to send the newly Notarized documents would have sent them without any charge to her.She did not even try to Contact us and sent those documents anyway.I feel that we have reimbursed [redacted] to the fullest and this complaint was handled professionally. If I can be of any further assistance in this matter pl do not hesitate to Contact me at [redacted].

I recently had Nationwide Construction complete building a deck around my above ground pool for my family back in August and they did an excellent job. Todd and his team came out when called, gave an estimate for the work and even offered to do more (alternate design) than what I asked for but for the same price originally discussed. The wood and materials had previously been ordered by me and then when our original contractor left us hanging due to some personal reasons, Todd came in and created the deck from the materials that was there. It was completed in a timely fashion and we have used it since that time for as many events (birthday, holidays, etc). as possible, visitors rave about how nice it looks when the visit.
Even after the project was complete, we called Todd and asked for one additional post to be added for Safety reasons since we have a 3 year old and didn't think of it at the time he left and also for Lag Screws to be added as well for extra stability on the perimeter railing. Todd was more than willing to come add these materials at no additional cost to me and did so in a timely so we would not have any delay in enjoying our deck during what was left of the summer months.
I have recommended Todd to a few family members as I feel that he does quality work, has a knack for home repair (experienced) and does an excellent job with communication during the project.

I went to this UPS store to get a Special Power of Attorney from India notarized and the manager at the store was condescending and the most unkind person I have ever come across. I recently traveled to India for a family bereavement and brought the SPA back with me after a lot of hassle and when my daughter and I went to the store, we were asked to show our IDs and sign the SPA which we duly did. The other Notary almost notarized the SPA when the manager walked out from the inside room and started arguing with us since my son, who was the third signatory, wasn't available and hadn't signed and kept telling us that being a notary was a privilege and that he wouldn't notarize the document. We kept telling him that we should have been told upfront before we had signed the papers because now no other notary would do it for us but he was very condescending and rude even though it was a document from overseas and he had negated the document that we needed to sell our property and put us in trouble. He didn't care one bit. I would warn all customers to be aware of this manager!

Initial Business Response /* (1000, 8, 2016/03/09) */
Contact Name and Title: [redacted] VP & General
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidetrailer.com
The [redacted] purchased their trailer directly from a campground that also sells travel trailers. We were first informed of...

an issue with their trailer in September by the campground. The service technician had been in the trailer and had already worked on the leak issues. I was informed by the campground that the [redacted] were upset about the issues so I called and spoke with Mrs. [redacted] in September and assured her that we would stand behind our product. I told her that after their camping was finished for the season we would pick it up and bring it back to the factory and go thru it completely to make sure all of their issues were taken care of.
In the normal course of operations, we require the retail customer to return their trailer to their selling dealer and then we pick the trailer up once in the dealers possession. Because the dealer is at the campground I informed Mrs. [redacted] that they need to have the trailer closed up, disconnected from their water, electricity and sewer, and have all of their personal belongings that could be damaged in transit removed. She was instructed to leave a detailed list of any issues that they wanted us to address in the trailer so we could take care of them. On October 8 we travelled the 110 miles from [redacted] to get their trailer. Upon arriving at the campground, we proceeded with the campground technician to the [redacted] trailer. The trailer was still completely hooked up to the utilities, the slides were still out, and their was a fence around part of the trailer. Since we had already come this far, we thought maybe they had put everything away and had the inside ready to go so we entered the trailer to disconnect it and put in the slides. It was not ready for transit at all. As we were in the trailer, the technician pointed out where he had fixed the water leak he found. We looked for more water damage and saw that the front window could be leaking during rain so we caulked the window. Because we could not bring the trailer back to the factory, we then left.
After this, A representative from the campground called the [redacted] and told them that we had been there to get the trailer and it was not ready and that specifically there was no list of items.
My next correspondence was an email dated 10/27 at 2:36PM where Mrs. [redacted] said she heard that the campground was selling refurbished Riverside trailers. I replied that that was not true and that every trailer ordered by the campground was manufactured new for them. I then asked again for a detailed list of her issues. I also then called her to let her know that we had been to the campground and that we had seen her trailer . I told her that it looked like the campground technician had indeed fixed the plumbing leak issues as we could find no evidence of any water anywhere. She became quite indignant with me and became uncooperative. At 4:42 Mrs. [redacted] replied back telling me that we are not to enter her trailer without one of them present. At the bottom of the email she listed item she wanted us to address.
At this point I forwarded her email to the campground and told them that we would pick up the trailer when it was ready for transit as described above. It was later in November when the trailer was ready. by then Winter was setting in and it became increasing difficult to arrange a safe day to pick up their trailer. Never once did anyone at Riverside infer that we would not pick up the trailer and go through it completely. In fact the campground can testify to this. The trailer was picked up from the campground in February and we are in fact making the sure the trailer is not leaking and there is no residual damage. The trailer will be returned to the campground before it opens for the 2016 camping season.
There are a few unusual circumstances regarding this instance. the primary one is that the dealer is also the campground. Our normal warranty procedure ( and the normal warranty procedure of every RV manufacturer) is to have the trailer returned to the dealer for any service. Just as a car owner must take their car back to the dealer for warranty or service. In this case the campground is the dealer so there was no obligation on the customer to return it. Had it been a regular selling dealer the trailer would have been returned to the dealership with the list of items to be fixed, and then we would have had it picked up, returned to the factory, and then delivered back to the dealer. Because the issues were fixed by the campground (dealer), this could have been the end of our warranty involvement. It is because we want our customers to be happy that we brought back the trailer to make sure it is in the best possible shape.
OFFER:
We are currently going over the [redacted] trailer here at the factory and it will be returned to the campground in time for the 2016 camping season.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lets start with Paragraph 1 and 2: We were informed to have the camper closed up and items packed so it could be taken back to the factory. This was to be done at end of the season - that is true. But the first time in our camper, without permission, was September. That is NOT end of the camping season. So the camper was unprepared. Riverside nor the camp ground called to inform us anyone was coming for the camper. Again no communication to their customer.
Paragraph 3- NO ONE from Riverside nor the camp ground called us to inform us of anything
Paragraph 4: I called [redacted] to request his email address, which he was suppose to text me, but didn't. During that conversation is when I found out for the first time Riverside had been in the camper. I was not a happy camper. I then sent an email asking about their campers being refurbished. He responded. I then sent my second email regarding them entering the camper without permission, my husband does NOT work, and everyone was aware he could be there within 10 mins. Since the email I sent in 10/27/2015 I have heard from NO ONE regarding this camper. On March 9, 2016 my husband went to pay the water bill at the camp site to find out our camp was GONE. After reading Riversides response to the Revdex.com, this camper has actually been gone since February. Who gave Riverside or Glazier Hills permission to enter this camper, let alone take it off the camp site? Riverside claims they want to take care of their customers. wouldn't that start with communication. Due to the 'unique' partnership they have with Glazier Hills camp ground both sides keep pointing to the other side. Glazier Hills isn't going to fix the camper anymore because they don't know what'ds wrong. Riverside is unaware there is a problem. Yet both parties knew no one was to enter that camper with my husband or my self was aware,and yet Riverside has it? How is this customer service? How is this taking care of the customer? Lets go with the car analog..if I had a problem with a dealership I would call the car manufacture who would work with the dealership to fix the problem. All we have are two parties blame each other and no one did anything until a complaint was filed with the Revdex.com. What's interesting is how the owners of Glazier Hills are also saying they are having problems with the Riverside campers. Again, one just pointing the finger at the other. No one is accepting responsibility for the problems people are having with their Riverside campers. Riverside says they want to make their customers happy but to do that you need to TALK to the customer and whether they believe it or not, WE are the customer. This is not the way a company who wants to make customers happy behave. I honestly do not want to ever deal with Riverside again. They made the camper, in the end, the workmanship comes back to them. (or lack of workmanship)
Final Business Response /* (4000, 15, 2016/03/31) */
As of today, the [redacted] trailer has been completely gone over at the factory and all of their warranty issues have been taken care of.
The trailer is being returned to Glacier Hills Campground.
At this point we have done everything we said we would do for this customer.
Final Consumer Response /* (4200, 18, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This one of the most unprofessional, unethical companies I have ever dealt with. I accept their answer because they are not going to do the right thing, it is not how they do business, it is not the kind of company they are. Its okay, customers tell 8-10 other people when they get bad service from a company. I have no problem sharing my experience with everyone I know or anyone who will be willing to listen.

Order has been refunded in full

Complaint: [redacted]
I am rejecting this response because: I called and left a message on 3/13.  I called again on 3/18 then called the main 800 number and spoke with Chris.  I finally received a call back from Scott on 3/20.  There was no message left on my phone from Bath Fitter prior to 3/20.  I have nothing in my records as to the limitations of the Lifetime Warranty.  Someone forgot to include it with my paperwork. I am very disappointed with the inferior quality of Bath Fitter tubs and accessories.  It has been 2 yrs. 3 mos. since the install and I am encountering problems already.  I will spread the word to friends and acquaintances not to use Bath Fitter for bathroom remodeling.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As stated the tub is under two years old. The idea of a charge just to look at the crack is very poor service. My contract states no charge.
Sincerely,
[redacted]

We received your mail about delivery/customer service complaint however we as, just a UPS store.  We as a store do not handle delivery.  You are referring to the UPS warehouse in Laurel.  If you would like to place a complaint please call [redacted].This is something that is not...

associated with our store. Thank you.

Dear [redacted],
Thank you for your letter. As I advised the customer, via email, the day after I received her complaint, Iwould be looking into this and I have now investigated what happened on the 27th. I spoke to theassociate and got his side of the story and asked him to put it in writing.
After I...

spoke to him I checked our security camera footage to verify what actually happened as thecustomers' version of events and my associates did not completely match.
The cameras show that the associate locked the doors at 2.56pm (4 minutes early) as there were already4 customers in the store. [redacted] comes to the front door about one minute after it is locked andentered the store once the first of the four customers leaves and has a discussion with my associate.After all the initial customers have been served the camera footage shows the associate serving [redacted]and even printing out a quote of the prices. I understand from my associate that she said it was tooexpensive and did not want to proceed.
We close at 3pm on Saturdays and my associate closed the doors at 2.56pm as there were already 4customers in the store so he could leave promptly after serving them (it is not unusual for this tohappen). My associate John confirmed [redacted] asked him his name but he did not reply (I made it clearto John that he must give his name if asked). He also stated that when he was asked about speaking tothe manager he started his sentence of with No ... and was then interrupted before he could finish hissentence with ... he is in London. This also took place while he was trying to serve the three remainingcustomers who were originally in the store. It is normal in any business that you finish serving customerson a first come basis.
After this incident John was not happy during this week and quit on Thursday.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of 9/7/15 4:43 pm I have not heard from United Parcel Service by email, mail or phone regarding my complaint
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of 9/7/15 4:43 pm I have not heard from United Parcel Service by email, mail or phone regarding my complaint
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 
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Everything is ok now finally they find my package and is on the way to be delivered.. Thanx! 
[redacted] [redacted]
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I truly apologize if this customer feels he was misled in anyway, but his account of the situation is grossly misrepresented. This customer called to get an estimate on packaging and shipping china to an unknown address. He was told that we could not give him an est¡mate without...

seeing the china.  He did want to bring in it for us to see, but insisted that we had to give him an estimate over the phone because he was elderly and handicapped. He was told that we pack china in 20 cube boxes, and that depending on how many pieces of china each box we need for packing the cost is approximately $40.00 per box plus the cost of shipping.
When he came to the store the clerk that waited on him was not the person he spoke with on the phone for the estimate. The employee that took care of him in the store was made aware of the conversation that went on between him and the person he spoke with on the phone. when he came in he said he had called the day before, and had gotten a quote.  The employee made sure he was aware of the charges, and he said yes. At no time during the exchange with employee number two did he require another estimate or he would have been told the same, that each box would cost him $40.00 plus tax for packaging plus the cost of shipping to his now known address.  The employee was in his view the whole time his china was being packed.
This customer will not be given a refund. He was made aware of the charges, and was in no way coerced into shipping these boxes.
Sincerely,
[redacted]
Manager/Owner

4/23/14
MY NAME IS **, | AM THE STORE MANAGER AT THE USPSTORE, THE SAME DAY HE CALLED YOU CAME TO MY STORE AND ASKING FOR HIS PACKAGE I INFORMED HIM ABOUT. WHEN WE RECEVED YOUR PACKAGETHERE ARE CHARGES SO FOR THE FRIST DAY WILL BE 5.00 DOLLARS AND THEN EACH DAY IS 3.00 DOLLARS MORE THEN THE...

NEXT FOUR DAYS TOTAL AMOUNT WAS 17.00 DOLLARS. I ONLY CHARGED 15.00 DOLLARS FOR PICK UP FEE. THEN [redacted] CALLED THE UPS STORE MAIN OFFICE ???? ??? S??? ????G ???? ???? ?? ???? ?? ??? CHARGES SHE IS OK THANKS GUESS HE DID NOT LIKE THAT THEN HE CAME BACK TO THE STORE WITH ??? BOX .  HE W??? ?? SHIP ??C? ?? WHERE ??? BOX CAME FROM ?? ??? ??? SHIPPING ALSO WE SEND HIS PACKAGE BACK TO COLORADO NOW | RECEIVED THE LETTER FROM YOU ABOUT THIS WE TREAT ALL CUSTOMER SAME WE CHARGE FOR PICK UP CHARGE WE TREAT HIM SAME . SORRY IF HE FEEL BAD ??? ?? ??? I CANNOT HELP THE CHARGES WE MADE IS CORRECT ??D LEG???????.  THANKS IF YOU HAVE ANY QUESTION PLEASE CALL ME AT THE STORE ###-###-####.NOTE: ALL UPS STORE ARE INDIVIDUAL OWNED AND DIFFERENT PERSON CANNOT EXCEPT OTHER STORE OFFER ID DO NOT KNOW WHY HE PAY OVER THERE AND PICKED UP FROM MY STORE IT DOES NOT WORK THAT WAY.  I DID EXPLAIN TO [redacted]. HE DID NOT LIKE TO HEAR THAT I CANNOT HELP HIM. THANKS. SINCERELY

Dear Revdex.com                           Reference Case:  [redacted]-The-U·PS Store in Greenwood. We are a franchise that we purchased from UPS. All we do is input...

sender info, receivers info, size and weight of the box and UPS tells us what to charge the customer. We ship through !SHIP which is owned by UPS. The price is the price that UPS tells us it should be and there is no changing that. We have no additional charges. UPS guarantees all The UPS Store locations their best price. This customer did add $300.00 of insurance and that did increase his shipping charges from $50.92 to $56.12. Sorry you were bothered with this but when the customer came in and paid they had no problem with the charges. ff they would have called me directly I would have explained how pricing is formulated and you would not have to bothered with this.Ifyou have any additional questions Ican be reached at 317-888-3239  Thanks for your time Brian A W[redacted],owner The UPS Store704 S State Road 135Ste DGreenwood, IN.45143

Complaint: [redacted]
I am rejecting this response because:
I rejected the claim of the UPS Store. When dropping off the package I left the package in the possession of the UPS Store customer service representative. I did NOT have any interaction with the UPS driver or UPS therefore this complaint is properly placed with the UPS Store. They lost the package. My business interactions was with the franchise and its representatives. I have no way to confirm that they in fact handed the package off to the driver. There is NO confirmed proof of that.  I would like the UPS Store to search for the package within their establishment and to please use their security cameras to resolve this matter quickly and professionally. Secondly, the UPS customer agent at NO point in time advised to use the return label from [redacted]. They in fact advised that I should NOT open the package which is where the return label was. Lastly, as indicated I have on multiple occasions contacted [redacted] and opened a claim with them and their legal team. They have confirmed the package was not returned. Thank you, 
Regards,
Leemu Jackson

Tell us why here...
Dear Revdex.com, Your e-mail's all look the same, meaning the Invoice's for Membership renewal's Look like this complaint. Am sure sorry for the delay. I know I probality Delected the First E-mail ( Bad on me).  Yes I did take a phone call from the compliant...

about this Drop-off package. Today I found some other ways to find  some records from that day. I still need the Tracking Number for her package. Could she please send it to me.
I might have the information that would help with her phone Shipment .
Thank you very much,  [redacted] (619)540-[redacted]

I am rejecting this response because:
You are a UPS store. Your job is to ship the boxes. You should receive the boxes that's part of your business regardless how big or how many are there. If you are talking safety of your employee than you shouldn't have this type of business. Problem # 1It is a FALSE Statement that you made "We accept prepaid packages as a courtesy to our customers". You get paid by the UPS for accepting any prepaid packages. So please don't say as "courtesy.". You have to accept our boxes because you're UPS Store. Problem # 2The UPS Store is a small retail location (1000 square feet) and does not have the staffing or the space to meet the needs of Mr. [redacted] business. Answer: All you have to do call the UPS Truck to do pickup your boxes 2 times a day...Such as Christmas Seasons. Please don't tell us that you don't have that options. Problem # 3As he stated, almost on a daily basis he is shipping ten or more very large packages weighing over 50 lbs. Answer: Your Employee refused to take any boxes from us now. It doesn't mater how big or small? That's discrimination. We want to know how many SMALL boxes (Less than 25lbs) can we drop off during your business hours.We also want to know How many BIG boxes (Less than 50 lbs) can we drop off during you business hours.Problem # 4You're making another False Statements "We have spoken to Mr. [redacted] on several occasions concerning the challenges that his shipments poses for our center. Our corporate office has also reach out to Mr. [redacted] with several viable options for his shipments." Answer: We complained to the corporate office but they don't want to resolve the matter. You are willing to accept my boxes because when your employee make the Label & do the packaging. This way you want to make more money for your business. That is not right.  The UPS Store, is a privately owned franchise but it is under the UPS rules and regulations. Please provide us the UPS Policy that states you're not able to accept large or quantity.  If you don't able to resolve this matter, we will have no other choices beside taking Legal Action against you and your company. We believe that your company are doing business which is not fair or ethical. Your company discriminating me by not accepting our packages. Sincerely,Mr. [redacted]

Good Afternoon-Our office provided a refund of $153 to Mr. [redacted] and the matter is considered closed. He is satisfied with the resolution.  Thanks, [redacted]The UPS Store, Inc.[redacted]