UPS Store

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Dear Revdex.com, Your e-mail's all look the same, meaning the Invoice's for Membership renewal's Look like this complaint. Am sure sorry for the delay. I know I probality Delected the First E-mail ( Bad on me).  Yes I did take a phone call from the compliant...

about this Drop-off package. Today I found some other ways to find  some records from that day. I still need the Tracking Number for her package. Could she please send it to me.
I might have the information that would help with her phone Shipment .
Thank you very much,  [redacted] (619)540-[redacted]

Dear Representative Revdex.com: In reference to the concerns lodged by Mr. [redacted], I appreciate the opportunity to dispute this complaint. The UPS Store is design for retail and small package customers. We accept prepaid packages as a courtesy to our customers. These prepaid packages are...

usually retuned shipments from online purchases weighing less than 10Ibs. Mr. [redacted] is a UPS "Business Customer or a "Heavy Shipper, not a retail customer. As Mr. [redacted] stated, he has been dropping off packages at The UPS Store for a few years. Over the years the shipping re-quired for his business has grown and he needs exceed to capability of The UPS Store. As he stated, almost on a daily basis he is shipping ten or more very large packages weighing over 50 lbs. The weight and size of his shipments has raised a safety concern in the center. The UPS Store in question is a small retail location (1000 square feet) and does not have the staffing or the space to meet the needs of Mr. [redacted] business. We have spoken to Mr. [redacted] on several occasions concerning the challenges that his shipments poses for our center. Our corporate office has also reach out to Mr. [redacted] with several viable options for his shipments. Option1: As a UPS six-digit account holder, Mr. [redacted] can arrange for a UPS delivery truck to come directly to his place of business to pick up his shipments. There is a nominal fee associated with this service, but this is the cost of doing business. Option 2: There is a UPS Distribution Center 15 minute from The UPS Store in question that has the staff onsite to unload Mr. [redacted] shipments from his truck (loading/unloading dock). There is no cost associated with this service. Option 3: Mr. [redacted] can meet the UPS driver at The UPS Store (6pm) and load his shipments directly onto the truck without having the large/heavy packages enter the center. There is no cost associated with this service. Mr. [redacted] has stated that he does not want to use any of these options. At this point Mr. [redacted] should reach out directly to his UPS Sales Representative at ###-###-####, to find a solution to meet his shipping needs. The UPS Store, is a privately owned franchise. It is our mission to meet the needs of our customers, but not at the risk to the safety of our staff. Sincerely,[redacted], Owner ###-###-####

Complaint: [redacted]I am rejecting this response because:Paragraph 1: I asked the seller of the equipment to drop itoff at the UPS Store to have it professionally packaged. Regardless of what theseller indicated about it be indestructible, UPS Shipping will not shipanything without it being in a box. Putting the equipment in a box is why Iasked the seller to drop it off there.Paragraph 2: The broken part was not covered in bubble wrapwhen we received it. UPS Shipping has sent me multiple times documents statingthat the equipment was improperly packaged. I was never asked about the value ofthe equipment. Had I received any emails with receipts for packing and shippingI would have noticed the lack of insurance.  I am paying the bills, not the seller of theequipment, so I should have been asked about the insurance value not the seller.Paragraph 3:  “dropped it off and left us to deal with the rest” I thought that iswhat the UPS Store does, professionally packages items for shipping.Paragraph 4: The two packages were separated atthe UPS Commerce City, CO. facility (I have documentation). My guess is this iswhere the damage occurred. I am “assuming” that the packaged had to be droppedfrom quite a distance because the broken base casting is 5/8” thick cast iron. Paragraph 5: I feel that the UPS Store shouldaccept some responsibility for the damage. I was never asked about insurance. Iused my UPS account number to simplify things (I guess I was wrong). The UPSStore should have been able to make sure that the shipping form was properlyfilled out. This would include address, phone number, account number,insurance, and such. UPS Shipping stated the equipment was not packagedproperly (I have the UPS document), this alone should be enough to accept some responsibility.The packaging was inappropriate according toUPS Shipping and I paid the UPS Store to package the equipment, so it is notjust UPS Shipping’s issue. Both companies need to accept responsibility. UPSShipping has agreed to refund the shipping the charges plus the $100 insurance.The UPS store needs to compensate the difference to repair the equipment.Please see my “Desired Outcome” in the original complaint.Sincerely,[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  My issue with this company is totally resolved.

We were contacted by the Customer in regard to an auction item he had purchased from...

the local University. We have for many years provided pickup, packaging, and shipping services for similar customers through the University's Surplus Auction program, and have developed a good working relationship with the University staff. We have handled countless other customers through this program without incident.
We gave the Customer a rough estimate for the packaging and shipping costs associated with his item before actually retrieving the item from the University. Once we had the item in our possession, however, we were able to determine the actual costs for shipping and the packaging necessary to keep the item safe in transit, based both on the actual size and weight of the item, as well as the distance it would be traveling,
This updated cost was communicated to the customer, who was in turn unhappy with the difference between the actual price and the earlier estimate. We explained that this was a result of the actual weight and dimensions of the piece combined with the packaging we determined necessary for the protection of the item, as opposed to what had been estimated originally - based on the details that had been initially relayed to us by the Customer.
We responded to the Customer to let him know that we could package and ship the item at our last quoted price or that we could return the item to the University so he could make other arrangements. The Customer did not initially respond, and when he did, he wanted the packaging service and shipping at our earlier estimated price. Since we could not provide appropriate packaging and shipping service; at the price he wanted, we returned the item to the University so that the Customer could find other means of transportation,
Regards,
The UPS Store Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com spoke with the business directly regarding this complaint. The owner has reached out to the customer directly to address this concern.

ID# [redacted]To Whom it May Concern:The complaint received is from a customer who came into our store and sent her package over night to the [redacted] on Tuesday August 9, 2016 for guaranteed delivery on August 10, 2016, tracking #[redacted]. The package was delivered as...

guaranteed on 8/10/16.The customer also pre-paid another overnight delivery for her package to be returned to her from [redacted], tracking it [redacted]. When a customer pre-pays an overnight shipment there is no guarantee by a specified date, because the date the customer receives the package back depends solely on when the receiver tenders the package back to UPS. So, the only guarantee about a pre-paid overnight label is that once it is tendered back to UPS, it will only take one business day from that date.[redacted] tendered this package, tracking # [redacted] to UPS on Friday August 12, 2015, which would guarantee delivery for the next business day, Monday August 15, 2016. The package was in fact delivered within the guaranteed time frame of one business day from time of tender to UPS. The package was delivered on Monday August 15, 2016, one business day from when the receiver tendered the package to UPS.We, The UPS Store, nor UPS, have any control over the turnaround time taken by the [redacted]. The customer's shipment was delivered within the guaranteed time frame for both of the shipment to and from the [redacted]. This was explained to the customer at the time of purchase, as well as well as when she called to inquire where her package was/why it wasn't delivered. The customer became irate and did not understand the explanation of the fact that the court had not yet tendered the package back to UPS, which is why she thought her package was lost.Attached are details on both shipments, tracking # [redacted] is the shipment that was sent from The UPS Store to [redacted]. As shown in the details it specifies a delivery date of 8/10/16 - which it was delivered on. The shipment progress page is also attached to confirm it was delivered an that date.Tracking #[redacted] is the shipment that was created as a return service label. As show on the details, there is no specified delivery date, it clearly states 1 Business Day under delivery date. The shipment progress attached shows that the [redacted] tendered the package to UPS on 8/12/16 and it was delivered to the customer, [redacted] on 8/15/16, one business day later as guaranteed.No refund will be issued to this customer nor a refund warranted here since she did receive the exact service she paid for.Any further questions or for clarification, please contact us directly. ###-###-####. Thank you, Samantha Z[redacted] - Manager, The UPS Store #5435

ID# [redacted]To Whom it May Concern:The complaint received is from a customer who came into our store and sent her package over night to the [redacted] on Tuesday August 9, 2016 for guaranteed delivery on August 10, 2016, tracking #[redacted]. The package...

was delivered as guaranteed on 8/10/16.The customer also pre-paid another overnight delivery for her package to be returned to her from [redacted], tracking it [redacted]. When a customer pre-pays an overnight shipment there is no guarantee by a specified date, because the date the customer receives the package back depends solely on when the receiver tenders the package back to UPS. So, the only guarantee about a pre-paid overnight label is that once it is tendered back to UPS, it will only take one business day from that date.[redacted] tendered this package, tracking # [redacted] to UPS on Friday August 12, 2015, which would guarantee delivery for the next business day, Monday August 15, 2016. The package was in fact delivered within the guaranteed time frame of one business day from time of tender to UPS. The package was delivered on Monday August 15, 2016, one business day from when the receiver tendered the package to UPS.We, The UPS Store, nor UPS, have any control over the turnaround time taken by the [redacted]. The customer's shipment was delivered within the guaranteed time frame for both of the shipment to and from the [redacted]. This was explained to the customer at the time of purchase, as well as well as when she called to inquire where her package was/why it wasn't delivered. The customer became irate and did not understand the explanation of the fact that the court had not yet tendered the package back to UPS, which is why she thought her package was lost.Attached are details on both shipments, tracking # [redacted] is the shipment that was sent from The UPS Store to [redacted]. As shown in the details it specifies a delivery date of 8/10/16 - which it was delivered on. The shipment progress page is also attached to confirm it was delivered an that date.Tracking #[redacted] is the shipment that was created as a return service label. As show on the details, there is no specified delivery date, it clearly states 1 Business Day under delivery date. The shipment progress attached shows that the [redacted] tendered the package to UPS on 8/12/16 and it was delivered to the customer, [redacted] on 8/15/16, one business day later as guaranteed.No refund will be issued to this customer nor a refund warranted here since she did receive the exact service she paid for.Any further questions or for clarification, please contact us directly. ###-###-####.
Thank you, Samantha Z[redacted] - Manager, The UPS Store #5435

Dear [redacted],
We have spoken with [redacted] and apologized for her item being damaged. We have also explained to her that UPS had initially denied the claim and that we have requested a reversal of that denial. We also explained to her that the process takes a few weeks to be completed. We...

are committed to resolving this matter to the customer satisfaction and is truly sorry it is taking longer than normal. We will reach to her again and update her on our progress with UPS. In the interim we would like to offer her a 5% discount on her next transaction.
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I tried to get my money back  three times. I showed them letter from UNITED STATE POST OFFICE (see attached)  when my box would not open I phoned them explaining my problem with box. They swore to me they did not lock me out .they told me to come in store so they could fix it. When I went to store they took my keys from me and removed both there keys from my keyring and told me to get.out. at this time I tried to compromise with them I explained I will pay for one month and give me my balance they did not try to solve this problem. After reading the alegations against me for "property damage" I went to ORANGE POLICE DEPT. there is no police report this is a total lie the police report does not exist because there was no vandalizing.  Please contact records clerk [redacted] badge number [redacted] at (714)[redacted] Orange police dept. She will tell you no police report was filed or written . ThiS buisness scares me they are all notary s public in that store and they steal and  lie . How doess a buisness get away  with lying to Revdex.com. WOW I think they should be shutdown I would hate to see this happen to anyone else like me I have no money they stold it from me and locked me out of my box . [redacted]

To whom it may concern,I have reached out to my customer regarding this issue, I wanted to work it out with him when he originally called me Saturday the [redacted]. He called during a very busy time of day at the store and I really couldn't address his issues as he wanted me to. I offered to give him a...

call later in the day/week but he took that as me not wanting to help him and decided to go to the Revdex.com. If we render a service such as a fax and it doesn't go through we will always refund our customers but unfortunately [redacted] took what I was trying to convey as me pushing his issues aside which is the last thing I wanted to do. I have reached out to him to take care of the issue but to no avail.Best,Justin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You are totally missing the actual complaint.  I was unable to check
out online and was totally unable to get the deal that was presented
to me.  I tried for hours.  THEN, when I got online help, I was told to use the local
UPS Store at around twice the cost.   This is a bait and
switch and it is illegal.   Please review the screen shot I sent in with my initial complaint. 
Regards,
[redacted]

We have already mailed the consumer a check.

Hello,
Well the rejection looks like an acceptance to me...?  I will totally rembersie my customers claim.  I am a professinall at what I do, and I do know that all I have to pay
is the amount for shipping, packaging and the repair cost only.  I do not have to pay for an item that my employees, nor I remember packaging with the lamp and lamp
shades.  I am sorry for the damage, as we do package things very good and this is the first case of this sort of complaint.  I am sure I would have handled this totally
differntely if I had not been accused of discrimanation agaist New Yokers, ha ha I still get a kick out of her thoughts torwards my feelings of people in general...I am of a
nicer calaber than most and I am glad I can still provide world class customer servecie to my community.  If she wants it on her card, all I need is her card # or for her to do this
in person, as my system does not store full credit card #'s for security reasons.  Thanks again for all involved and hope all is well.  The total amount of declared value was $200.00
and the amount she paid for shipping and packaging was $ 81.56.  So I will go ahead and pay a total of $281.56 even though the total for the actual claim amount is for $231.56
because the repair estimate was $150.00 and the shipping and packaging was $ 81.56.  Where as in the paperwork and proof of value was brought into me the total she was
requesting was $376.33 plus the packaging and shipping of $ 81.56 would have been a total of $457.89.  Which of course is way way way off from the actual claim.  So anyway, now
that I have spent so much time on this, I do request that this complaint be dropped, due to the facts that I am way to busy to be typing these words as I am doing so right now, and
I have offered the claim payment to be paid out in the amount of $281.56 on her [redacted] card or by check from my store.  
 
Thanks and have a Grateful Day!!

On 12/7/15, Mrs[redacted], arrived with some Christmas gifts for her family. We packaged them in two separate boxes because they were going to two separate places, one to Colorado and the other toFlorida. We created labels for each and sent them on their way. Fast forward to 12/21 we get a...

phone call from Mrs. [redacted] stating we sent her packages to the wrong address. We have a system in place to ensure this mistake doesn't happen. Our employees take the gifts back, pack them, and write the name of who the package is going to right on the box.Then, we have the customer sign off on a shipping receipt confirming the ship to address which Mrs. [redacted] has signed and I have attached. I recognize Mrs. [redacted] name from shipping here with us previously and appreciate the emotion of the situation. I processed a pickup request (this is where they pick the package up and send it to the correct address) for the following day and we spent $120.59 out of pocket in good faith (In comparison, Mrs. [redacted] spent $80 on the initial shipping). The next day I received a call from Mrs. [redacted] wondering why the drivers haven't picked up the packages and demanding they get picked up right this instant because she is a paying customer. I called UPS to get the status of her packages and inquired about when they would be picked up and they informed me that the pickup we scheduled yesterday is on time to be picked up today when the driver arrives at her house. Iexplained to Mrs. [redacted] what UPS had told me and informed her that it is a few days before Christmas and UPS is dealing with record breaking volume, which translates to a lot of stops so there is no way to accurately know when they would pick up other than that both packages would be picked up today. She did not handle this well. "We are doing a very nice thing for you by paying for this pickup despite having the documentation that you sent and signed off on the addressed these boxes went to, is this how you treat people who do nice things for you? I have done everything I am capable of to get these picked up. It is in UPS's hands and they said they will pick it up today" Mrs. [redacted] wanted me to guarantee this would be picked up this instant and I told her the only way I could personally guarantee it would get picked up is if I personally walked there and picked it up myself, we are not UPS, we do not handle deliveries or pickups. I spoke to her at 2:30 pm, at 5:00pm and 6:00pm respectively they were picked up. We do not appreciate the way Mrs. [redacted] conducted herself. I encouraged the owner to pay $120 out ofhis pocket, he is disappointed that this is the end result and does not wish her business in the future.Regards,Manager [redacted]P.S.I have also attached the scan history of the packages we had UPS pick up, they were both picked up the on the 22nd, one was delivered Tuesday the 29th, the other got delayed because of New Years and is schedule to be delivered early this week.

I am rejecting this response because:  They are lying.  I did not instruct that the labels be switched.  I did not observe the labels being affixed (even when the package clearly was prelabeled by me).  I only approved what the labels said not which packages they were applied to.  Pathetic that this how a business I have used for over ten years treats a loyal customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The tracking number is [redacted]. The claim was started on approximately Jan 13,2015 with UPS. I spoke with [redacted] at UPS at [redacted] at the UPS store #4900, on 2127 Olympic PKWY  Ste 1006, Chula Vista, CA 91915. I spoke with UPS several times at 1-[redacted].  I spoke with...

[redacted] on one occasional and several other employees. I didn't get their names. My point of contact is [redacted] at [redacted]is t. The shipment ID is [redacted]. The ship date was Mon 22 Dec 2014.  The shipper no: [redacted]. Currency USD. Drop off location is The UPS Store #[redacted] STE 1006, Chula vista, CA 91915-1361 US. The shipment charges was $18.95.