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UPS Store Reviews (639)

Here is the tracking number which I already provided to him when we spoke. [redacted]

Revdex.com:At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].Sincerely,[redacted]

Customer has been refunded in Full

We handle a few thousand packages/month in our store. The packages are stored in a designated area for the UPS driver to pick up. Some packages exceed a value of over $10,000. Every package is taken by the UPS driver. This is the first such complaint we have ever received.The package is not at our store.  There are only three possibilities where the package could be: [redacted] received the package and misplaced it; UPS has it; or the customer still has it. We have no record that the customer even dropped off the package at our store.As stated before, we suggest opening up a claim with [redacted] or UPS. They can start an investigation of the package.

We would be happy to look at Mr [redacted] tub, The charge is $125.00. If the tub has a mfg defect the material has a lifetime warranty and only labor will be charged at 125.00 per hour to remove and replace the tub and wall. If it is deemed that there was neglect he would be charged for labor and...

material and would be given a estimate. Todd N[redacted] V.P. CT Bathworks Corp.

Business response taken over the phone on 10/2/2015 at 9:04AM by Revdex.com staff (**) 
Mr. [redacted] indicated he has tried to work with the consumer on several occasions and the consumer is always dissatisfied and seemingly wants the business to continue to provide him with...

freebies. Mr. [redacted] has  allowed the consumer to borrow an expensive mower at no charge to allow him to cut his lawn while the consumers mower was in for repair.
Mr. [redacted] is requesting no further contact from the consumer. If forced to, he will file a restraining order against the consumer. If the consumer has any additional questions he has been directed to contact the business' attorney, [redacted].

We did pick up [redacted] painting and we packed and shipped the item [redacted] as he requested. We gave it to our carrier and from there the item never entered the post office system. I have gone above and beyond to locate the package for [redacted]. Calling the Post office daily and going there...

multiple times, When a customer decides to use Post Office we never get this involved however we were very aware of how bad the situation was and we decided we help with the process. I spoke to supervisors and Postmasters there, eventually even going as far as writing up a letter and having the carrier sign it, then getting it notarized to prove we have done everything to help. furthermore the Post Office is finally acknowledging the claim after all the denying, and we are now in the process of getting the customer paid the $200 insurance claim plus $170 for shipping. The customer wanted to lower value of item to avoid taxes and only insured package for $200 . That is all we can request back for him.

International shipments do not have a guaranteed delivery date because UPS has no control over Customs. On Sept 11th I received a call from UPS wanting to verify the telephone number for the receiver. I called Debbie [redacted] on the...

11th and verified the number and explained someone from customs was trying to contact them. I heard nothing more on the shipments until the 23rd, I contacted UPS to see what happened, and the notes from customs in S. Korea said they had trouble getting through by phone but left a message at the hotel for them on the 11th. Customs required detail reason for import, passport photo, and a tariff tax. Customs made another attempt to contact them at the hotel when they were told they had checked out. UPS & The UPS Store cannot be held liable for the actions of customs agents in foreign countries. If I would have been notified by UPS or the customer after contact on the 11th I could have found the communication problem.
On the 30th of September I paid for the shipments to be returned, I did this to keep good relations with the customer, my business is not responsible for the communication error between customs and Debbie Sieb.
 
Thank you
Guy [redacted]
Member

Dear Revdex.com,    After reading Ms. [redacted]'s complaint to Revdex.com, I would like to give you some information from The UPS Store regarding this issue. We understand this customer is stressed, however we have spoken to her on numerous occasions over the phone and in person...

regarding the issue of her packages. We informed Ms. [redacted] that the packages were addressed to the locations SHE had provided and had arrived without any delay. This customer had our employee [redacted] assist her in getting the packages labeled. Ms. [redacted] has neglected to inform you that our employee [redacted] correctly labeled her packages and it was Ms. [redacted] who instructed [redacted] to switch the labels, thus causing the packages to arrive at the unintended locations. Our staff went above and beyond to assist Ms. [redacted] in her packaging needs. Ms. [redacted] had stated that her family members don't speak to one another and that she wanted to makesure that these packages arrived to the exact locations, which was done according to her specifications. Ms. [redacted] mixed up the addresses, which is her responsibility not the UPS stores. We shipped the packages to the exact locations SHE specified.    After trying to file a claim with UPS and being rejected, Ms. [redacted] came into the store to speak with [redacted] personally. She was informed that the packages arrived to the locations that were entered on the label and that no refund would be given. Ms. [redacted] then told [redacted] that she is upset with the answer given to her. She proceeded to tell [redacted] that she would stand in the store and tell each customer not to ship at our location and that she would also picket in front of the store to tell other customers not to enter the store, even though we provided our service correctly according to the specifications she gave us. Ms. [redacted] then proceeded to come back to the store 2 weeks later and harass another employee named [redacted] and started taking pictures of the inside of the store and pictures of [redacted] without her approval and the customer then left the store.    Soon after she placed a complaint on [redacted] stating that the UPS Headquarters sided with the store. She mentioned in the [redacted] review that the store didn't follow protocol. This statement is incorrect because the store followed protocol and contacted Customer Service and let them know that the customer has said that the wrong boxes were delivered to the wrong destination. However, UPS Customer Service advised me that the packages were delivered to the locations listed on the boxes correctly.    If there was any wrongdoing or negligence on the UPS Stores part, we would have gladly reimbursed Ms. [redacted]. However, in this case the UPS store and UPS did their jobs correctly according to the information and specifications provided by Ms. [redacted]. Furthermore, it is very tough trying to work with a customer because she has been bullying/threatening employees of The UPS Store. This particular store has been running for 10+ years and has helped serve the packing and shipping needs of many in the community.

I am filing a complaint on the main UPS Store in San Diego at [redacted] Court West San Diego CA 92121 [redacted]  # [redacted] where the problem started. Thanks [redacted]

We never received a service call from [redacted] When I called him we made an agreement that when we came out to address his service request he would remove this complaint. We went out and took care of the service but I guess he's not a man of his word!

Thank you for the opportunity to address this concern. While we understand and empathize with the person's position, he is contacting the wrong entity for resolution. We are an independent franchise of The UPS Store. He did not pay our store for any services. He should be contacting UPS directly for...

the claim and we have tried to tell him this and given him the main UPS service number of 1-800-[redacted]. If he had paid us for shipment, we would have typed a label and had more power to file a claim on his behalf, but we explained this is not the case Because he used his own account on a hand written label, we acted only as a "drop-off point' for his package. The Assistant Manager, the Store Manager and the Franchise Owner have each spoken to this individual at length and given the same consistent information. We would like to be able to help further, but this matter is between him and UPS. We simply have no authority to intervene.

Initial Business Response /* (1000, 11, 2016/09/06) */
Customer asked us to mail an envelope for her which we did. The cost was .73 for regular first class mail. We have been in business for 16 years and never had a complaint. We offered her the tape to seal the envelop and we had no knowledge of...

what was in the envelope. However, mailing money is against the law and should never have been mailed. As for the gift card, we told her if she would simply cancel the card that we would look into refunding the money she incurred in reissuing the card. As the owner, I have communicated with my staff and found no fault in our actions. Gift cards are the most stolen item at Christmas time and we never like mailing them because of that.

United Parcel Service’s refusal to rectify the loss which was directly due to their driver failing to accurately deliver a package is frustrating to both Mr. [redacted] and our franchise as well. We have made...

multiple phone contacts with various UPS representatives on behalf of Mr. [redacted] but have yet to yield any change to their position.
It is understandable that Mr. [redacted] felt it necessary to file a Revdex.com complaint against us even though in no manner did we participate in the delivery of the parcel to the incorrect address in Mount Vernon, Ohio. The labeling applied by our franchise location was correct and done properly. After being notified of the delivery failure in early November, we have actively attempted to resolve this issue including pressing UPS for full reimbursement for both item cost and shipping charges.
The UPSCustomerServiceCenter which processed and improperly delivered the package is located at [redacted]. We would hope that Mr. [redacted] has registered a similar Revdex.com complaint against that business location as it was this UPS facility where the delivery was negligent and resulted in the loss of his package.
We are still in contact with UPS over this issue, if there is any change in the status or if any additional information becomes available, Mr. [redacted] will be contacted immediately.
Regards,
[redacted], Owner
[redacted]

My name is Adnan A** I am manager at the UPS Store. Customer name [redacted] came to take passport photo. UPS Store cashier take her passport photo she paid 20-13 and get the receipt and photo. She asked for refund question we explain to photo is non refund able. We have sign at the store. She read...

the sign and took the photo without say any thing. we said have a nice day she response back Thanks. About week late she arrived to the store and talk to me about photo. I informed her where is the photo. She said I donot have at this time Passport office has it. She informe by me you know is non refundable Please bring the photo the one we gave you. If any thing wrong on it t try to help you I have to see the photo she left and other day she came and said I need refund I asked the same question she said I donot have it only letter she has to proof it - I donot know which photo was reject. The photo we gave to her perfectly fine Also she call the police on my and I explain the officer also passport photo is non refund able I am going to attached the copy for the sign also. We showed her everytime she comes. She is nasty way to talk we still give her right info. Now she call me other day and thread call the card company. watch what I am going to do with you. I explain to her not get mad bring the passport to show me this is my photo which one is reject by the passport office. She informed passport refuse to send her photo back. I call and check customer service said if customer request we will send back this photo. When to want refund & you should have the item without the item you body gave you refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
In reference to complaint ID [redacted], This action will not resolve my complaint. I have given UPS proof that the gift cards were worth 300.00.  I gave them my receipt. I would like payment in full of the 300.00.  This would resolve my issue. The UPS store told me they only insure up to 100.00, but the 1-800 number said it is up to the store as to whether to pay the full price of the gift cards or not. I am getting conflicting information. It has been since December that we have been trying to resolve this matter. It is clearly UPS's fault. I should be given my money back. That is what would resolve this issue.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: even though I signed the agreement on renting the mailbox, but it is never verbally communicated to me on such a rigid, non-flexible restriction.  Just like you buy an item from a store, it still has 30 days of return policy.  I am actually not asking for full refund, in fact I am asking for an "exchange", an exchange to another product which is 3-month mailbox rental service.  I have to conclude that this is very disappointed business that do not put customer as a top priority.
Regards,
[redacted]

Order Has Been Fulfilled and should arrive any time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

I am rejecting this response because:The letter speaks for itself. It's unprofessional and unclear manner only goes to show how the employees and management have behaved with our most recent purchase. Frankly, I can barely read half of the letter. I am assuming "becz" means because and "loose" might mean lose but I don't want to assume. As Operations Manager for [redacted] I was fully aware of the cost of the product we were shipping. I am in charge of ordering material and processing payroll. We compile our costs based purely on this information. I knew the mantle's cost which is why we decided to package and ship it through UPS in the first place. We believed it would have been handled with care but it fell quite short of that.  Please confirm the next steps for our complaint as they have not offered a resolution to our issue. Sincerely,[redacted]

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Description: MAILING SERVICES

Address: 438 E Shaw Ave, Fresno, California, United States, 93710-7602

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