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UPS Store Reviews (639)

Review: I shipped a 46 inch television. When shipping it automatically comes with $100 of insurance. Well I purchased an extrac$400 of insurance due to the fact that previous items that were shipped , arrived damaged. I relocated from Pgh TO California. So when the tv arrived it was damaged and I filed a complaint. I was denied. One of the customer service reps informed me to file again so I did and again I was denied. Why offer a customer to purchase insurance if your not going to pay out? I was told that it wasent packaged properly. I bought a tv box. I purchased bubble wrap and taped it right in the store. I'm just asking yo be compensated on what j purchased. I no longer have a television.Desired Settlement: I would like to be paid out the insurance that I originally purchased. Which is $500.

Business

Response:

In reply to complaint # [redacted]:To whom it may concern:Nothing else can be done for this customer. When shipping a package, customers can opt to declare a value for their package, it is not 'insurance'. When damage occurs, UPS requires the item and packaging be inspected for sufficiency. In this case the customer claims to have bubble wrapped the item but UPS found the packaging insufficient. When the customer requested we dispute the denial, we did so. UPS' insurance company still decided they would not honor the claim due to the poor packaging job the customer did on the TV.The customer did not purchase a 'TV Box' from us as there is no such thing for sale here. We do not pack TV's at The UPS Store because there is no sufficient way to package them and they are prone to damage; the customer chose to ship her TV in spite of that.Again, there is no 'insurance' that can be purchased for shipping items that can be damaged, the customer can only declare a value and then when damage occurs it is up to UPS' insurance company to honor or dishonor claims we submit based off of their criteria required. We are not owned by UPS' we are The UPS Store and do not have any control of UPS' policies and procedures.We have done everything we can for this customer to try and get her claim honored from our end but at this point there is nothing more we can do for her and will not be contacting her- especially since she has threatened us.Thank you,The UPS Store #5435[redacted]

Review: I paid UPS to delivery my phone to HTC for repair on 12/17/15 and now they have no idea where my phone is, but it was last tracked in Memphis, TN 12/21/15. This comes from a company that utilizes a tracking system and can't track the packages that they take responsibility for.Desired Settlement: I want my phone to be found and delivered to HTC so they can start the repair, I want a refund of my delivery fee that I paid them and I want them to be responsible for the monthly service charge that I am being charged by [redacted] and [redacted] for the phone service that I cannot use since they have had my phone which is over $100. I use my phone for business so I cannot even make money without my phone. I am livid with this whole situation.

Business

Response:

Dear Ms. [redacted]We hereby submit the following in response to the above referenced complaint.We were notified by the customer on or about January 4, 2016 that her package had not yet been delivered to her designated recipient. We gathered the necessary information and contacted UPS.As noted in the enclosed copy of the Tracking Information, on January 6, 2016 UPS noted that “We’re attempting to verify the package location. / Lost package investigation.” Normally it takes UPS 8 to 10 days to complete their trace. On January 11, 2016 UPS noted “We’re attempting to verify the package location. /Claim issued.”As stated in the enclosed copy of UPS’s cover letter, dated January 15, 2016, “We regret that your shipment with UPS was lost or damaged. In order to expedite the processing of a claim, please promptly submit the required information listed below.” Included with the UPS cover letter is the enclosed copy of UPS’s DAMAGE/LOSS NOTIFICATION, and REQUEST FOR CLAIM PAYMENT form. However, we did not receive these documents until January 20, 2016.On January 21, 2016 the customer called the Store and we informed her of UPS’s aforementioned documents that we received, and that we would be able to file a claim for the declared value of $100.00 that she agreed to when she shipped the cell phone.However, the customer said she would not accept the $100.00 declared value and that she wanted more compensation.Enclosed is a copy of the Parcel Shipping Order (PSO) Terms and Conditions - The UPS Store and Shipment Receipt that the customer signed on December 17, 2015 when she shipped her cell phone.Enclosed is a copy of the PSO with highlighted sections disputing the customer’s Complaint ID [redacted] and supporting UPS’s willingness to process the claim at the $100.00 declared value.We have honorably fulfilled our responsibilities to the customer and will continue to do so in assisting her with the claim for a Declared Value of $100.00 as she had previously agreed to in the signed PSO on December 17, 2016 when she shipped the package.George ** K[redacted]MemberEnclosure

Consumer

Response:

I paid for overnight delivery of a package and it was not delivered until four days later. June 26, 1:52pm I shipped an 8 lb. package of frozen (perishable) seafood to [redacted] with "guaranateed" delivery on June 27th at 10:30 am. The store is located in Cedar Point, NC. The package was delayed in [redacted] NC (9:45 pm) due to a thunder storm. The storm passed by midnight. It took 24 hours to get the box to the next connection point only 2 1/2 hours away. I paid $112.00 for overnight shipping and the weather delay does not justify a four day shipping time. The store manager/owner told me that UPS would not refund my money. UPS complaints departments policy for "UPS Stores" have to refund this excessive charge. **Desired SettlementI am seeking the $112.00 shipping charge. There was no attempt on the part of the store nor UPS to deliver a perishable package in a timely manner. The store manager was not truthful with me about who can approve refunds in manners such as these. It also took two days for her to return my call. I have contacted my credit card company for a charge back to my account.Business Response Customer came into our store on 6/26/14 1:42pm with a package already packed of perishable frozen items. Unfortunately our tracking records show that their shipment was delivered late due to ADVERSE WEATHER CONDITIONS. As a result, this shipment does not qualify for a Guaranteed Service Refund. Unfortuanatly, once package leaves our store have no control over it. Our guarantee does NOT apply to shipments that are delayed due to causes beyond our control, including (but not limited to) the following: -Disruptions in the air or ground networks, such as weather phenomena and natural diasters-Unavailability or refusal of a person to accept delivery-Delays caused by consignee-Acts of God-Public authorities acting with actual or apparent authority on the premises-Riots, strikes and other labor disputes-Civil commotionStore Manager and employees were truthful in responding to the customer in a timely matter for investigating of this inquiry.We apologize for the late delivery of your package.We do our best at this store to represent UPS to give our customers the best customer service.

On November 9th, after being grievously ill, I closed my box as UPS Store 4084 and asked for my mail to be forwarded to my home.On November 9th, after being grievously ill, I closed my box as the UPS Store #4084 with the agreement that all parcels and mail would be forwarded to my home address.5 weeks later, I have yet to receive any forwarded mail or parcels, even though I left sufficient payment information to have those forward to me, and signed a contract that they would be forwarded to me on a weekly basis. The store has failed to live up to the contract we signed.I paid over $500 in "storage fees" for the month of October/November while I was ill and could not pick up the parcels, yet UPS Store #4084 is unwilling to take responsibility for failing to forward my mail and parcels on the agreed upon weekly basis, and wants to charge me for sending them at this late date.I accept responsibility for my own body, I paid the "storage fees" for the parcels while I was sick, but I am now being told that there will be no compensation for the fact that they've held my mail for over 5 weeks with no explanation (and a clear, signed contract to forward it, at my expense) to my home address.This is the worst kind of business. I warn everyone against doing business with any UPS Store. I will be contacting the corporate offices, as well as the postmaster general. Desired SettlementI seek a refund of all fees paid for forwarded mail, plus a "storage fee" of $2 per day per parcel for every package they failed to forward under the contract we signed on November 9th.Please close this case as satisfied.

I went to the ups store and I asked if I could send used clothes to mexico. Ups told me I could send used clothes but not clothes made from asia. I told her ok that the used clothes weren't made from asia.the lady told me that my package will get sent in two weeks and I payed $123.94. In two weeks ups comes to my house, leaves the package outside my house without giving me an explanation why they left it here, I brought the package inside and then I went to the ups store and the same lady was there and I told her if she remembered that I sent the package to mexico and I asked her before she sent it if I could send used clothes and she said yes. I asked her why did they give me back the package saying that I couldnt send used clothes to mexico when u told me I could. She also called the ups stores manager and told him that we wanted the money back and the manager told her that they cant give us back anything. Now they dont want to give me back my $123.94 that I payed. When it was the ups stores fault. The only thing I want is the amount I payed to send the package back from the ups store.Desired SettlementTo get my $123.94 back from the ups storeBusiness Response To whom it may concern, my name is [redacted], and I waited on the customer Ms. [redacted] and what I told her was we couldn't ship any package to Mexico that was made from Southeast Asia or any package that didn't have a purchase order receipt/invoices. At that point the customers son starting relating to his mother in Spanish, now I have no idea what the son told his mother because I don't speak the Spanish language. At that point the son preceded to tell me that the items in package was not made in Southeast Asia and the mother shipped it. I also related to the son and mother that if any thing was to come back from Mexico we would not be liable so we really don't accept this claim because the customer Ms. [redacted] knew full well of the guidelines of shipping a package to Mexico. I related all this information to the owner which is Mr. [redacted], therefore we are not liable to refund Ms. [redacted] back any monies paid to The UPS Store. We shouldn't be held liable because the wrong information was related to Ms. [redacted] by her son or missed communication between the two of them. In conclusion there will be no refund to be paid to Ms. [redacted] because as far as policies for shipping packages to Mexico was defined to customer by Sales Associate: [redacted].Best Regards!!The UPS Store

Complaint On May28th,2015 a parcel of a picture was sent to the UPS store in Surry,BC;so I call UPS in Surry,BC and was told they don't accept parcelsI called the Surry BC UPS and the owner said you can't just send a parcel at his store without permission and sent my parcel to lost and found so I call 1800-[redacted] with my tracking number and the UPS tracking centre said it is in Ontario and that the store owner needs his own tracking number to get the parcel back to his store.I explain this to [redacted] and fine I'll get back to you in a few days so he calls back and said my parcel is in lost and found and asked for my tracking number I said no they said as a store owner you need to get your own tracking # I went back to the store and he said maybe he could get it covered for refund and never called back and I want a refund and my picture back [redacted]Desired SettlementI want a refund of $117.77 and I want the owner to get his own tracking # and get my picture back from lost and found like the UPS Head Office advised.Business Response [redacted]Customer came to the ups store to ship her parcel to her her to a customer in BC. She provided me with the ups store address in Surry. I have sent the package to the ups store in Surry as she requested. As, the ups store are independently owned, I advised the customer to call them a head and let them know that a package is coming to their address to the attention of [redacted]. Not sure if customer did that or not, but the ups store refused to accept the package on behalf of [redacted]. They said that [redacted] indicated that he refused to pay the fee for them to storage for him. Normally when a package is refused, it will come back to us, and we will give it to the sender accordingly. In this case the package got lost and ended up in lost and found. I contacted UPS and submitted a claim on behalf of the customer ([redacted]). The result of investigation indicated that they could not locate the package, and that the package was claimed lost. UPS did not owner the claim as [redacted] declined the insurance. They also indicated that when the customer decline the insurance , he is shipping it on his/ her own risk. [redacted]. I am not sure what [redacted] means by I had to get my own tracking number, that makes no sense as there is only tracking number that is used to ship, track and process any claim if necessarily. The ups store in this whole process is only a middle man between the customer and UPS as a courier company. [redacted]. Bottom line is , the customer declined protection value and shipped the package at her own risk, in this circumstance nothing can be done.

Review: I have packed & sent at least 12 boxes in a 6 month period with this UPS store, but one package sent in April arrived crushed & appeared poorly handled even though it was marked fragile. In this one package, several crystal dishes were destroyed. The UPS store ships to include insurance of a $100, but they seem to not want to honor their promise. The store said that the UPS company must decide the claim & the UPS company said everything is handled by the store. Although the people I have spoke to have been polite, I am am not getting my claim resolved.Desired Settlement: I want either the UPS store to cover the loss which the insurance would just cover, or at the very least, refund the shipping of $87.80 since I trusted the company with my package and it did not arrive safely. I am not happy that the package did not arrive like it should, but realize that accidents can happen; what I cannot understand is not honoring the insurance claim. The claim/tracking number is [redacted].

Business

Response:

The UPS Store is a independently owned franchise that helps customer ship packages via USPS, UPS and Freight Service. The package being discussed here was shipped via the UPS service as per the customers choice. This package was packed by the customer before it was brought to the store. We did not have visibility into the content of the package. This package was picked up from our location by UPS as per process.

The package was received with broken items and the customer reported this top UPS. UPS started the claim procedure and found the package to be improperly packaged, so denied the claim. The customer then came to us and expected that we pay for the damage and the shipping charges. We- The UPS Store represented the customer with UPS to get them reimbursed for their damages via the UPS insurance claim process. However UPS denied the claim. The reason given was "not up to UPS packaging standards".

1. Lack of appropriate packaging.

2. Box size selected was deemed small for the content of the package. There were too many pieces of breakable items in the box with not enough cushion to protect them.

Despite the initial denial of claim we escalated the situation to get the claim re considered. However UPS rejected the claim a second time. The package was not properly packed.

When we accepted the package from the customer, as per policy we asked if it is properly packed. The customer told us it was. However an inspection by UPS investigators found that it was not. This is a decision that UPS makes not The UPS Store. We are sorry for any inconvenience this may have caused.

Consumer

Response:

I am rejecting this response because: the UPS company only called, but never came out to examine the broken items before they determined to not honor the claim & the store never asked me about how the package was prepared when they accepted it to mail. -- also no one said the $100 insurance was only good if they packed the items! When I went to the store, I expected the UPS company would either refund the mailing charge or provide the insurance money to cover the replacements of the broken items. I have sent at least 12 packages with them with zero damage until this one . All packaged the same with lots of bubble wrap in between & around & peanuts also to cushion. I understood the claim was rejected the first time, but was in dispute. No additional follow-up phone call was received to update.

Business

Response:

In response to the customer loyalty to The UPS store location. Feeling wronged by UPS, we The UPS Store for sake of good are willing to refund our customer the amount of $40. This expense will be fully absorbed by The UPS Store team. This is neither a refund from UPS nor does it fully cover the amount the customer feels wronged for. We are here to help and appreciate our customer's business. We sincerely hope that this rare experience does not impact our future relationship.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Although I am disappointed that it took 3 months and the assistance of the Revdex.com to get a final response from the store, I am however encouraged by the gesture of the store to at least grant a small portion of the loss. I am much more disappointed and sad with the UPS Company for doing all they could to not honor their insurance coverage and claim. At this time, I will accept the offer from the store and close the complaint. Thank you for your assistance.

Review: On May 17th 2014, I ship items from my storage in Sacramento California, to Houston Texas. I paid $95.00. My package never arrived. I called, tracked the package to find, it had been sent back to the UPS Store in Sacramento Ca! The ladies who work there told me it was returned due to "Damage", I asked what kind of damage. I opened a claim, it was denied, due to it not being packaged properly by me, is what I was told. I said Okay, however, I would still like my "damaged" goods, why were they not delivered to Houston Texas? I got no real answers for a month. One day I called back, to get info on my package. I was told it is still sitting in the store? called the UPS store again two weeks later. I was given more info about my undelivered package, notes on the Account stated I, sent the package back to the UPS store! I told them I had not done no such thing, and why I was not informed of this notation 7weeks ago! It is now October, I have called, emailed over and over again. No one picks up my calls, I have left several voicemails, no response.Desired Settlement: I would like to make arrangement with the owner/manager, to split the cost on sending my package to me. I was told by staff, she refused to do so due to cost. I understand, this is costing me as well! However, I refused to pay another $95.00.

Review: I paid the UPS store to send two package to two different addresses. They took the boxes and labels to another register and accidently (maybe intentionally now seeing how they are reacting) put the wrong labels on the wrong packages. The package recipients called me to advise me that my hand written addresses on the packages did not match the labels the UPS Store put on the packages. I immediately called the UPS Store (that I spent $100 a month sending packages) and they said I should "file a claim". I called the store many times and went there several times to "file a claim". I was told I need to talk to the manager. The manager [redacted] would not return my calls. This happened 12/18 and I am still dealing with it. I finally contacted UPS Headquarters and spoke to [redacted] who assured me she would get back to me and to have me call back. She also told me that normal protocol in these circumstances would be for the store to have a driver pick up the packages and redeliver to the appropriate, paid for, addresses. That did not happen with the UPS store. I did several times call [redacted] several times but she never returned my call. After two weeks, I called again and talked to "[redacted]" (interesting, same name as the person who mislabeled the packages). I was told that I approved the wrong labels on the wrong packages. ABSURD. This place needs to be accountable for the clear error that they made. If necessary, I will take this to small claims court. Headquarters admitted that the Store did not follow protocol and the store is now blaming me. INCREDIBLE. What happened to the customer is right? I am concerned they rip other consumers off with the cloak of being a UPS Store when really they could care less. People need to be warned.Desired Settlement: I want the $56.97 I spent on a faulty delivery that has caused me and my family tremendous emotional distress when a company should take responsibility for their mistakes.

Business

Response:

Dear Revdex.com, After reading Ms. [redacted]'s complaint to Revdex.com, I would like to give you some information from The UPS Store regarding this issue. We understand this customer is stressed, however we have spoken to her on numerous occasions over the phone and in person regarding the issue of her packages. We informed Ms. [redacted] that the packages were addressed to the locations SHE had provided and had arrived without any delay. This customer had our employee [redacted] assist her in getting the packages labeled. Ms. [redacted] has neglected to inform you that our employee [redacted] correctly labeled her packages and it was Ms. [redacted] who instructed [redacted] to switch the labels, thus causing the packages to arrive at the unintended locations. Our staff went above and beyond to assist Ms. [redacted] in her packaging needs. Ms. [redacted] had stated that her family members don't speak to one another and that she wanted to makesure that these packages arrived to the exact locations, which was done according to her specifications. Ms. [redacted] mixed up the addresses, which is her responsibility not the UPS stores. We shipped the packages to the exact locations SHE specified. After trying to file a claim with UPS and being rejected, Ms. [redacted] came into the store to speak with [redacted] personally. She was informed that the packages arrived to the locations that were entered on the label and that no refund would be given. Ms. [redacted] then told [redacted] that she is upset with the answer given to her. She proceeded to tell [redacted] that she would stand in the store and tell each customer not to ship at our location and that she would also picket in front of the store to tell other customers not to enter the store, even though we provided our service correctly according to the specifications she gave us. Ms. [redacted] then proceeded to come back to the store 2 weeks later and harass another employee named [redacted] and started taking pictures of the inside of the store and pictures of [redacted] without her approval and the customer then left the store. Soon after she placed a complaint on [redacted] stating that the UPS Headquarters sided with the store. She mentioned in the [redacted] review that the store didn't follow protocol. This statement is incorrect because the store followed protocol and contacted Customer Service and let them know that the customer has said that the wrong boxes were delivered to the wrong destination. However, UPS Customer Service advised me that the packages were delivered to the locations listed on the boxes correctly. If there was any wrongdoing or negligence on the UPS Stores part, we would have gladly reimbursed Ms. [redacted]. However, in this case the UPS store and UPS did their jobs correctly according to the information and specifications provided by Ms. [redacted]. Furthermore, it is very tough trying to work with a customer because she has been bullying/threatening employees of The UPS Store. This particular store has been running for 10+ years and has helped serve the packing and shipping needs of many in the community.

Consumer

Response:

I am rejecting this response because: They are lying. I did not instruct that the labels be switched. I did not observe the labels being affixed (even when the package clearly was prelabeled by me). I only approved what the labels said not which packages they were applied to. Pathetic that this how a business I have used for over ten years treats a loyal customer.

Review: Dear Revdex.com Representative, My name is [redacted]. The UPS Store is withholding a package consisting of an Iphone 3G I purchased from a seller by the name of [redacted]. I attempted to return it to him for a refund because the phone-I discovered enroute to me do not support my phone carrier. The seller mentioned he would return to the store and send it back thru phone and emails. But never gave direct authorization to UPS to send it back. The Supervisor and two UPS workers informed me all I had to do was to pay the return shipping fee. That's fine. However when I finally managed to get the return shipping money on my debit card, the request changes and I was told UPS will have to get permission from the seller first. The seller has removed himself from the matter having already assured me of his intentions. However the seller never fulfilled them. UPS informs me that If the seller do not give verbal indication of his intent UPS will take possession of the item. The case was closed by me with Ebay when UPS agreed several times, all I had to do is was pay for the shipping. So ebay will not appeal the case for a refund. The seller has ignore all calls and emails from me, the UPS Store and Ebay. The seller has profited for the sell and UPS profits from the untimely circumstance. I loose on both counts. Please Help.Desired Settlement: Allow shipment of the phone to me the addressee on the shipping label. I will pay for shipping I offered

Consumer

Response:

At this time, I have not been contacted by UPS Store regarding complaint ID [redacted].

Regards,

Review: Ordered a christmas gift through Kay Jewelers, [redacted] mailed me a Notice to my correct address to Pick up my package which was suppposed to be Next day air. I called the number on the notice for [redacted] and stated that I received the Notice to the correct address why was the package not sent? I was then transfered to another customer rep. who then told me not to come to pick up because my package is lost. I was told to follow up in 2 days which I did and kay was notified. I now received that my package was sent back to Kay??!! I am very irritated about this whole situation which I have kept documenation of and still have no gift or refund or any real explanation of what happened.Desired Settlement: I would like and explanation of what happened to the lost package, how it was there one minute but lost the next and why I received notices to my addtess but could not receive the ordered package.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have used the UPS store in various locations throughout the state of NY. Normally the price to receive a package for a customer is approx 5$ a week. This establishment is charging 6$ a DAY! That works out to 42$ a week or 840% increase. I went ahead and shipped there assuming that althogh it was a franchise and independently owned there would be similar practices for pricing. Nowhere on their site does it list this atrocious amt. When I attempted to discuss this issue with staff, I was addressed by a snooty female who could not comprehend or fathom why one may be slightly perturbed by this fact. Prices are subject to be disclosed or to be within a reasonable amt.

If a large chain, for example, Mcdonalds was offering a burger for 2$ in one area of a specific state, but then $16.80 (the same 840%) in a different location but same state, it would be considered uncontionable. Pls refere to [redacted] case where a couple was charged an untealistic amt for a dinner that did not have prices listed.Desired Settlement: Not only would I like a billing adjustment, but I would like this policy to be investigated further. I attempted to call customer support with the number provided, however I was told that they do not deal with customer issues and then proceeded to give me the exact same number!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am [redacted] customer in NYC who is moving out of state. [redacted] asked that I return my cable equipment (2 cable boxes and a modem ) to a UPS Store. On Monday 12/*/2014, I walked into UPS Store #[redacted] and spoke with [redacted] to return my equipment. He advised that yes UPS provides this service but he doesn't know how to do it and I can either leave my equipment there and wait for some guy to come do it or I can walk to the other location where they can take care. I felt uncomfortable leaving my equipment there but had no choice since I am moving out of state. [redacted] advised that UPS is a legitimiate business and my equipment would be safe and that our interaction was on camera to try to increase my comfort level but he did not supply me with a reciept. On Wednesday 12/** I had still not heard from UPS with my return receipt so I decided to call the location that supposely handles this. The location that handles this is the store on [redacted] and [redacted] so I called there and spoke to [redacted], [redacted] advised that he is the one who handles this and this is the busiest time of the year and he would get to it that day (12/**) and send me a reciept. Never recieved a reciept so here it is 12/** I call the first store and [redacted] advises me if I would have listened to him in the first place and walked to the other store location I would not have this problem and it's not his fault [redacted] is busy and can't handle this. I actually don't care whose fault this is, I just want to ensure that my equipment is still there and safely delivered to [redacted] so I am not charged. In my mind I did what I was supposed to and both of these locations refused to provide the service in a timely fashion or provide any kind of reciept just stating that they are holding on to the equipment. For all I know the equipment may not longer be there. I spoke to [redacted] and [redacted] again today who both told me this was my fault. I am a just a customer, moving out of state who is trying to take care of everything needed in order to complete my move.Desired Settlement: Finish the job, send my equipment BACK TO [redacted] UNDAMAGED AND PROVIDE A RECIEPT AND.. IF [redacted] CHARGES ME FOR THE EQUIPMENT OR THE EQUIPMENT BEING LATE, I AM HOLDING ups LIABLE FOR NOT PROCESSING OR COMPLETING REQUEST ON TIME.

Business

Response:

There was a delay in processing the [redacted] return for [redacted]. Work order was processed and the 2 cable boxes and modem have been packed and returned to [redacted] with no extra fee to the customer.

Review: UPS has lost a package of mine, they refuse to help me. And told me to deal with it on my own.Desired Settlement: I want a refund.

Consumer

Response:

At this time, I have not been contacted by UPS Store regarding complaint ID [redacted].

Sincerely,

Consumer

Response:

At this time, I have not been contacted by UPS Store regarding complaint ID [redacted].

Sincerely,

Review: On 01/**/2014 I shipped a package to Santiago, Dominican Republic, containing medicines, including [redacted] which requires dry-ice as a preservative and the package was labeled as such on the box. The promised delivery date was Tuesday, January **, 2014. I paid $130.00 for the shipment. I was not informed at any time that UPS anticipated any delays with my package which was a key piece of information since those medications are for my mother who cant go without them for health reason. To this date, Wednesday, January **, 2014 my package has not been delivery and UPS is saying that the possible delivery date is Monday, February *, 2014. Which my damage the medications due to the broken cold chain required by the [redacted]. I have contacted UPS several times and they allege that this is beyond their control because those are government regulations, which I completely understand, but I was not inform of those nor that my shipment could suffer delays because of those, which I am very sure, UPS and its employee at the store were fully aware. May they informed me of those I would have weighted my options and perhaps use different services. But since they wanted my business and my money they withheld that information from me.Desired Settlement: I think a refund is in line here since UPS failed to provide the service in a timely matter that was key here, due to the nature of the shipment (medicines) and the urgency in which these medications were needed at the destination point. And they also did not disclose information about possible delays in order to obtain my business.

Review: I called UPS regarding a package that was not able to be delivered. The automated message says that the package would be held for 5 days at the local station, and if not picked up by then, it would be returned to sender. When I called to inquire about possible pick up times, the operator Ms. M[redacted] told me the package had been mistakely sent back to sender early. When I spoke to supervisor MS.S[redacted], she told me that it was my obligation to request it be held. When I explained to her that the automated message stated it would be held, she informed me that she has contacted tech department in order to have the issue fixed on their automated message. I explained that this does not help me as I am looking for UPS to cover the cost of reshipping the item back to me. MS S[redacted] informed me that they would not do that .Desired Settlement: I would like UPS to guarantee that they will cover the cost of shipping the item .

Consumer

Response:

At this time, I have not been contacted by UPS Store regarding complaint ID [redacted].Sincerely,[redacted]

Review: I went into UPS store #[redacted] in New York back in July and sent a package with money in it (which UPS took knowing there was money in it, the employee did not tell me it was not policy) to Vancouver, Canada. It was supposed to have been received by July ** so I came in to see the employee every couple weeks for news. He said Canada Customs was holding it and needed someone to pick it up so I gave my family's contact info. But no one was ever contacted. Its been four months now and I'm still waiting on it. The Canadian UPS company says it all has to do with the American UPS company and there is nothing further they can do on this side of the border. They issued a trace and the package was never found. However the employee told me that the package was being held by Canada customs which doesn't seem to be true because there is no record of this in the UPS tracking log. Not only was the package mysteriously lost but now that it hasn't been found the claim has not been addressed or paid; I have not even been contacted about the trace/claim details.Desired Settlement: Ideally I would like the package found. Unless the contents have been stolen (and it's only been in UPS hands) the store should at least honor its services and do everything it can to find the package, not just simply read off the tracking details off a webpage every time I try to phone and get information.

Consumer

Response:

At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].

As this particular branch is not responding and it was not listed in your system before, I would like to file the complaint again the company, UPS in USA.

Sincerely,

Review: To Whom it may concern, Two weeks ago, my sister shipped a house warming gift via UPS (Tracking# [redacted]) to my husband and myself at our new home. The package was scheduled to arrive on Friday, June [redacted] 2013. The package did not come. My sister called UPS to inquire as to why the package was not delivered when she was informed that the address she had provided was incorrect. She informed UPS that the address they had on file was correct and was told that the package would be delivered the following Monday, June [redacted] 2013. On Monday, the package did not arrive because the truck driver could not find my address. That same day, I spoke with my local UPS delivery center (located at [redacted]) regarding the status of the package. I provided my street address, once again as well as the cross streets and offered to give directions. I was told that the directions would not be necessary, that they will find the location. Trusting their word, I waited at home until 4:30pm on Tuesday and the package never came at that time, I called the [redacted] office and was told that I needed to wait until 6:00pm to be told why my package never came. I was later told that my package was never put on the truck. I called the corporate office to complain ( UPS Case# [redacted]) and was assured that that package would be delivered the next day (June [redacted], 2013). 1:15 pm on Wednesday, June [redacted], I called the [redacted] office to check on the status of my package. I was then told that I had to wait until after 3:00pm for an employee to arrive to receive an update on the status of my package. All they knew was that it was neither in their warehouse nor on the truck with the driver. After several hours, I was contacted by a supervisor at the farmingville location and was told that the package never left the warehouse and they were unable to put the package on the truck for delivery because my address was invalid in their system and that I need to drive 15 miles from my house to pick my package up at their warehouse. She also told me that they receive their information from the US Postal Service and that my address is not yet in their system. I then informed the woman that the house built 3 years ago in 2010 and although the house is relatively new, I have received mail from the USPS regularly since it was purchased in April 2013. The woman then told me that she will put in a request to have my address updated in the system. I informed the woman that, although the house was purchased in April, I, at this point, only moved in less than 3 weeks prior and was in the process of buying furniture. As I would like to avoid having expensive packages bouncing around from truck to truck, and most major retailers use UPS exclusively for shipping, I asked the woman if she could give me a ballpark idea as to when my address would be updated in their system. I, once again, filed a complaint with a supervisor at the UPS Corporate office (Case# [redacted]) who told me she would follow up and make sure my address was updated in their system and I would receive a call with a status update the next day. To top the evening off, my husband was greeted at the front desk of the UPS center by a very rude man who told him And what makes you think we have your package. My husband waited over a half hour in an empty store for the man to find my package. Though requested for a follow-up, neither the UPS Corporate Center nor the [redacted] center attempted to contact me regarding the status of my ability to receive packages on 6/**/13. On 6/**/13, I called the [redacted] center and was told that I would have to wait for a status update until Monday, 7/*/13 to talk to someone as my issue was not a life or death situation. I called the corporate office, filed, yet another complaint (Case # [redacted]) and was told that the manager at the [redacted] location that handles address updates would be in very early on Saturday, 6/**/13 morning and my case will be forwarded to him. On Monday, 7/*/13, I called the [redacted] office, yet again, and was told that nobody will be there to talk to me until 5am on Tuesday 7/*/13. I then informed the woman on the phone as well as another supervisor at the corporate office (case # not provided) that they had until 5:00pm on Tuesday 7/*/13 for whoever is in charge of updating addresses to contact me or I will contact the Revdex.com. As they have, once again, failed to contact me, I have no choice but to forward this case to someone with more influence than myself. All I want is to be able to receive packages so I can properly furnish my new home. Please help. Thank you for your time and I hope to hear from you soon.Desired Settlement: I want UPS to update my address in their system, look at a map and/or do whatever it takes to ensure me that the next package that I order will be shipped to my house without having to go through a two week ordeal to get it.

Review: I shipped a package through this facility on 4/**/13. The carrier lost the package. I was told by one of the employees that since UPS lost the package that I would be reimbursed for at least $100. I was also told that they would start the paper work & that I would receive payment by 8 weeks. I still have not heard from the company as to the resolution of this matter.Desired Settlement: I would like to be compensated for the lost package.

Consumer

Response:

At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].

Sincerely,

Review: On Friday, February [redacted], a box 36x36x36 weighing 103lbs under tracking code [redacted] was scheduled to be picked up and returned to [redacted]. The package was placed on my driveway with a note stating that I was not home but if there was an issue to please call my cell phone. [redacted] the UPS driver called my phone and stated he was concerned the item may be an electronic and did not have bubble wrap so he did not pick it up. I called [redacted] the driver back and explained it was not electronics it was a broken elliptical work out equipment. [redacted] said no problem he would come back later on Friday to pick up the [redacted] He never came. Then on Saturday we spoke to [redacted] from the UPS [redacted] call center and explained our concerns of a storm coming and that the item was too large to fit through our doorway and it needed to be picked up prior to the storm and that the driver had never returned. She told us to secure as best as possible the box (we put a painter's throw blanket over it as that was the only thing we had in our home to protect it). She could not provide a driver to my home on Saturday and as anticipated the box sustained some weather damage. To date, we have dealt with [redacted] from the [redacted] location who is rude and unhelpful and also [redacted] the [redacted]. The box is still in my driveway, not picked up, blocking my vehicle from being parked in which I have a 6 month old infant I need to carry in from the street now. No one is helping us get this returned back to [redacted]. Not only is it inconvenient the item is still in my driveway, I cannot receive a refund until it is delivered back to [redacted].Desired Settlement: I need this item picked up yesterday and removed from my property and sent back to [redacted].

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Description: MAILING SERVICES

Address: 438 E Shaw Ave, Fresno, California, United States, 93710-7602

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