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UPS Store Reviews (639)

Review: I have filed a complaint and can get no follow up from ups storeDesired Settlement: I want my money back for the items that went missing after I left them for shipment.

Consumer

Response:

I am filing a complaint on the main UPS Store in San Diego at [redacted] Court West San Diego CA 92121 [redacted] # [redacted] where the problem started. Thanks [redacted]

Review: [redacted]I contacted the store I shipped by through the Revdex.com and they never replied. I then contacted UPS Customer Relations in Atlanta and they told me to contact UPS headquarters.

I went into UPS store #[redacted] in New York back in July and sent a package with money in it (which UPS took knowing there was money in it) to Vancouver, Canada. It was supposed to have been received by July 21 so I came in to see the employee every couple weeks for news. He said Canada Customs was holding it and needed someone to pick it up so I gave my familys contact info. But no one was ever contacted. Its been four months now and I'm still waiting on it. The Canadian UPS company says it all has to do with the American UPS company and there is nothing further they can do on this side of the border. They issued a trace and the package was never found. However the employee told me that the package was being held by Canada customs which doesnt seem to be true because there is no record of this in the UPS tracking log. Not only was the package mysteriously lost and the money gone but now that it hasn't been found the claim has not been addressed or paid; I have not even been contacted about the trace/claim details through this store. I called to talk to the employee and they hung up on me.Desired Settlement: At the least, I would like to be contacted. It is ridiculous that though I have contacted the store several times, through email (got one very late response that did not work to resolve) and phone (was hung-up on when asked to speak to the employee). I would like to at least be reimbursed and the claim addressed. I lost 4000.00 by shipping with UPS, a mistake I will not make again.

Business

Response:

Hello Ms. [redacted],

Please find below the response we recently got from the manager at the store. It seems they are having a hard time addressing this concern initially processed by an employee that is no longer there. We along with their area office will be providing assistance to this franchisee, so they can address the customer accordingly.

Subject: Re: Customer Concern: [redacted] (Center #[redacted])

Importance: High

Hello,

The employee that sent out the package no longer works in this location I will try to help as much as I can but information is limited im not sure where to begin to help this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action will resolve my complaint but how will they continue to contact me an resolve the problem? Will you give them my email address? For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

The customer stated that she shipped $4000.00 cash. Cash is not reimbursable (same as tickets, etc). It is an industry standard. The customer has been contacted by both the home office and the store. UPS (any carrier) does not prohibit cash shipment. But it’s done at the customers’ own risk. Declared Value (insurance) doesn’t cover it. And customers don’t normally purchase insurance for cash shipment.

At this point, we consider this case closed.

If you have any questions or concerns, please do not hesitate to contact us.

Sincerely,

Conflict Resolution Specialist

The UPS Store, Inc

Review: On Sept 2, 2014 I send out 3 packages from the UPS Store in Wilmington, DE., tracking #[redacted]. the packages were going to Michigan, The week of Sept 8, 2014 I received a phone from the Wilmington store stating my package was damaged and undeliverable.( the package had a picture inside wrapping with 2 layer of Styrofoam, with cardboard between each layer of Styrofoam and finally wrapped with bubble wrap.)

I went to see the package, the glass was broke and removed from the box and so was some of the packaging material, that I mention above. I ask how was I going to get reimbursed for my merchandise and shipping cost. a claim was file and denied, that was unacceptable. The store owner called claims and verified the package was wrapped the way I described an ask to reopen the investigation to try and resolve this matter. It has been 9 days that he ask for this request and as of today 10/2/14 still no one will respond to him.

I called The UPS Store corporate office today and talked to a woman named [redacted] at the Corporate San, Diego office who was very rude, told me its not UPS business to offer better packaging advise, and they re NOT going to pay me, they denied it once and that's the end of it.

The lack of customer service, disrespect for property and person is not acceptable , at this point I feel that money was stolen, property vandalize and The UPS Store is saying "so what, what are you going to do about it.".....

The UPS Store provides a service with a written #11. Limitations of liability on the back of the parcel Shipping order form that states"OUR LIABILITY, THE CARRIER'S LIABILITY FOR LOSS OR DAMAGE TO YOUR PARCEL IS LIMITED TO YOUR ACTUAL DAMAGES OR $100.00 WHICHEVER IS LESS,. Those are THE UPS STORE words not mind, and now they will NOT pay for damaging my propertyDesired Settlement: The UPS Store insured the package for $100.00 and I expect to me paid for my merchandise . The next time UPS vandalize someones property I would hope they would show a little more compassionate, instead of really saying I got your money your merchandise was damaged , too bad , I work 2 job to try to support me & my family , and sometimes is nice a have extra money to give gifts

Business

Response:

Here is the response from The UPS Store:

We have worked

with the customer in order to get the decision on the claim overturned. When we

first informed [redacted] that the claim had been overturned, she asked how she

could contact UPS to dispute the claim. I gave her their number and she was

told by UPS that the claim could be reviewed but hat I would have to initiate

the review, which I did. The person I spoke to at UPS read the inspection

report, and the report did not indicate that [redacted] had also used Styrofoam as

part of the packaging. I was told that the case would be reopened and that the

additional information would be included. We did not hear from UPS for some

time, so I called for a follow up and was told that the claim was still being

rejected, although no one ever came to our location to reinspect the packaging.

UPS sent me the new letter explaining why. It was the exact same letter we had

received the first time with no

additional notation about the Styrofoam. The letter was also dated September

17Th, which was the day that I called UPS asking them to reopen the case. [redacted]

did not miss either of those points.

In closing, I

want to point out that [redacted], who is a long time customer, continues to be very

friendly with us, and assures us that we (The UPS Store

[redacted]) are not the problem. She is quite upset with UPS,

feeling that she has been given the run around. She also does not appear to be

too happy with the person she spoke to at our Corporate office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[[redacted] and his staff at store[redacted] are wonderful, my complaint is with The UPS STORE as a company and their policy. The Headquarter listed a policy that they will NOT honor, their lack of respect, and rudeness is unacceptable.

I was told and these were the exact words from Mercedes( wouldn't give me her last name) "WE ARE NOT GOING TO PAY". The fact that the headquarters will NOT respond to you says a lot about that company

Regards,

Review: On January 9, 2014 I put in a complaint with The Ups Store headquarters customer service about two stores store 5389 and store 6518. They assigned the complaint to [redacted]. [redacted] hasn't been returning my emails to [redacted]@inbox.com to let me know what the stores are saying.Desired Settlement: That she get store [redacted] to fax the contract to [redacted] for me to sign or credit my credit card asap. And that they tell store [redacted] that I should have got a key when I paid or it should have been stated in their contract that there was no key available if I paid then; therefore they should credit my card.

Consumer

Response:

Dear [redacted] I am complaining about the UPS store headquarters in San Diego customer service not letting me know about the status of my complaints with them in 2 months; they have customer service for all their UPS store locations all over the country, so you shouldn't need the addresses of the 2 stores. The UPS store refers to their stores by store number.

Business

Response:

Hello,The person assigned this customer issue is no longer with our company. Ms. [redacted] was responded to several weeks ago and provided a refund for mailbox service at The UPS Store. We believe the issue is resolved.Thanks, [redacted]The UPS Store Customer Service

Review: The UPS Store advertises that they produce business cards. After placing an order and paying for the product upfront, they were not able to produce business xards, and after 3 attempts sent me an email stating they could not cut them correctly. The UPS store provided a goodwill check to cover a portion paid for a product they were not able to produce. I had to drive to multiple UPS locations, send numerous emails (time) and pay another vendor for the product. It is fraudulent to take money and not produce a product and false advertising to say you can produce a product that can't be made. The service of The UPS Store corporate has been as equally as poor as the stores involved. To date I have lost $153.40 by trusting that The UPS store could produce a product that it could not and then attempt to be fully refunded.Desired Settlement: Payment of $153.40 covering cost paid, and added expenses in attempts to resolve.

The UPS Store (s) need to stop False Advertising of products and services that they can not provide

Business

Response:

Good Afternoon-Our office provided a refund of $153 to Mr. [redacted] and the matter is considered closed. He is satisfied with the resolution. Thanks, [redacted]The UPS Store, Inc.[redacted]

Review: On 3/25/15, I mailed a package from La Mesa CA to to Cincinnati OH. I believe it weighed approximately 3 pounds, and I asked for the most economical way of shipping it. After checking, the man at the counter said the cheapest way would be $20.56. That seemed pretty high to me, but I know prices are going up all the time. I asked how long it would take to take to get there, and he said 2 or 3 days. I have attached a copy of my receipt. Curiously, the word Priority is there, although not on the package itself. According to the post office, it was not indicated as Priority anywhere on the package or the package records.On 04/04/04, the recipient finally got the package, completely beat up. It is not the fault of the UPS store that it got there late or damaged. However, my aunt sent me a picture of the package so I could see what kind of shape it was it. I was shocked to see that the postage sticker on it said $12.78. WHY, then, was I charged nearly $8 more?? That is almost a 75 percent markup!! Please explain this major discrepancy to me. I wouldnt even mind so much if the receipt broke down the cost and the obvious surcharge, but there is no indication of that. There is no transparency, there are no signs, printed material, or anything on their website that indicates there is any markup at all for sending packages, let alone an exorbitant charge that appears NOWHERE AT ALL and is not mentioned to the customer. I sent an email to UPS Customer Service on 4/6/15; it was never answered. ETA to say, I tried to attached several supporting documents, but I was only allowed one, so I chose the most egregious. I would be more than happy to send the remaining documents upon request.Desired Settlement: I would like my $7.78 refunded, first and foremost. I would like to have explained to me why my receipt says Priority Mail but it was not sent Priority. I would like to know why it is the policy of the UPS Stores to hide these fees.I know it is common, from looking at social media for the UPS Stores, to say that each individual franchise sets their own policies. However, there is a UPS Headquarters that certainly sets the guidelines for these franchises and they must be held responsible.

Consumer

Response:

I received an email stating that more information regarding my complaint is needed, as followsPlease give the address of the location you sent the package from

Review: I paid to have the UPS Store representative at the location indicated pack an expensive jewelry box that I bought for my wife and which I was sending back to the maker for a small repair to an interior hook. The maker had kindly sent me a prepaid UPS label. The box arrived at the maker's severely damaged and is unrepairable according to the maker. The maker contacted UPS Shipping about the damaged box and they sent someone to investigate and they found that it was not the fault of UPS Shipping but rather it was the fault of the UPS Store employee saying that she had inadequately packed the box. The UPS Store refuses to take any responsibility and while I have escalated this through multiple layers at the UPS Stores' Corporate Offices, I am being given quite a runaround. They are saying that the maker, who originated the prepaid label, has to file a claim, only the maker states that as they are a "UPS Preferred Provider," they cannot file any claims. My wife and I who are out several hundred dollars as this handmade box is unusable and unrepairable. The last contact with UPS Stores Corporate Offices was August 6 who said I would need to pursue a claim with the MAKER, even though the maker was not at fault. UPS Stores is trying to renege on its responsibilities on a technicality - the maker of the box has no financial stake in the outcome of the claim. We appreciate any assistance Revdex.com can provide.Desired Settlement: We would like the UPS Store on Avenida de Los Arboles to reimburse us for the cost of the box - $443.83.

Review: I sent time-sensitive documents to my daughter through UPS. I paid 30$ for a four day flat-rate service guarantee of mail delivery.

I was able to track the documentation that I sent through UPS until it reached Watertown Connecticut, where it mysteriously disappeared... It was supposed to reach its final destination of Unionville Connecticut.

When I found out that the paperwork had been lost and not delivered, I went back to the UPS store where I had originally paid to have my documents sent and asked for a refund.

I was told by [redacted] that I had to go through the UPS corporate office and that they would issue and send a refund check to me.

I have been waiting to receive a refund check from UPS since May 14, 2015.

UPS was recently caught using deception when caught not delivering their packages on time by our government.

I don't trust the company, I'm tired of waiting, which is why I am sending a complaint through the Revdex.com.Desired Settlement: I want my money refunded back to me!

Business

Response:

June 12, 2015Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688Dear Representative:RECEIVED JUN 2 6 2015Our customer is correct in the assumption that her paperwork did not arrive to its destination asscheduled. As soon as our UPS Store was notified that the documents were not delivered as scheduled,we put in a trace through UPS in order to find her package. This process takes up to 8 business days andwas put into the system on May 4, 2015. We tried to keep the customer notified by email and phonecalls of the specifics. On May 12, 2015 UPS declared the package missing and requested furtherinformation from us regarding the specifics of what was in the package. At that time we asked thecustomer for the value of the package and she said that there was no value and she just wanted hermoney back for the shipping. We informed her that it would take a couple weeks in order for UPS togenerate the check and for us to reissue a check to her for full reimbursement. On May 26th, sherequested her refund which we had not received yet through UPS. We received her refund checkthrough UPS and in turn sent her a check out on June 8, 2015.Sincerely,[redacted]

Review: Back in December 2014, I never received a package from UPS, I contacted the company and they had to resend it. Since that time, UPS states they have "put a block on my address" and will not leave packages for me. They claim that the package must have been stolen and so they've deemed my address unsafe. I live on a military base and can't imagine many residential addresses more secure than mine. I believe that the problem is with UPS, and not a theft, as I frequently am delivered packages that do not belong to me due to their driver's error. I have contacted UPS numerous times and they refuse to remove this "block" on my address. Whenever a package is being delivered to me via UPS they leave a notice on my door stating that "the *sender* requires a signature *at the time of deliver*" and will not leave the package. This is a lie, as the problem is not the *sender* but UPS having put a block on my address.Desired Settlement: I would like for UPS to remove the block they have put on my address and resume delivery.

Business

Response:

This issue is not something that is a function of this or any The UPS Store, nor is it something that can be resolved by or through The UPS Store. The UPS Stores are independently owned and operated franchised retail affiliates of UPS shipping that are authorized through a wholly owned subsidiary of UPS. The UPS Stores,and The UPS Store, Inc in San Diego, have no influence, direct connection, nor involvement with the shipping operations of UPS. We send and received packages for our customers using UPS as the shipper. UPS Corporation is headquartered in Atlanta, GA and complaints of this nature should be directed there. I am sorry we cannot be of further assistance and hope this information will help lead to a resolution of this issue.

Sincerely,

Review: I tried for hours yesterday to get a flyer printed on the UPS Store website. I first got one quote than a MUCH HIGHER quote when trying to check out. Later, after I chose a different product, the website quoted me the following: RUNSIZE=1,000, SIZE= 8.5"X11", PAPER STOCK=Premium Heavy Weight Gloss, FOLDING=No Scoring and Folding, COLOR=Full Color Both Sides, PRODUCT DELIVERY=Shippable, ESTIMATED PRICE=$180.00. (screenshot image avaialable) (This was a good deal, but I was unable to check out). At that point you are to upload your images. I did this and clicked on "continue" and it would always show my shopping cart as empty & I couldn't continue to purchase my printing project. Later, when I contacted the local ups store, they said they couldn't honor that quote. I used their chat option for help several times with different individuals. None of them could/would help me. (Chat emails available). In the end, this is a classic "Bait and Switch" and it is illegal.Desired Settlement: I was left with purchasing a much lesser attractive product from the local UPS Store (rather than online printing) in order to get the project done on time. I would like those charges to be refunded to me, ($96) AND THAT THE UPS STORE QUIT THE PRACTICE OF "BAIT AND SWITCH" ON THEIR WEBSITE. I WOULD LIKE THIS CHANGE VERIFIED BY AN INDEPENDENT PARTY.

Business

Response:

Review: I have been a customer at the UPS Store located at 5116 Bissonnet, Bellaire,TX 77401 for over 10 years.

A couple of years ago the location was aquired by new owners, and since then I have had problems getting my mail.

I was supposed to receive an approval letter from the Texas Board of Nursing, but I never received the letter(they mailed the letter out twice, on 05/09/2015, 05/19/2015, and another letter just went out on 06/18/2015).

On 06/13/2015 I picked up my mail, and when I got home I descovered another customers mail with mine.

I filed a complaint with the corporate office on 06/19/2015, and the office contacted the UPS location.

I spoke with the manager [redacted] on 06/20 and he told me if I wanted to receive important mail I should request to have it sent with a tracking number. When I voiced my concerns about getting other customers mail, he told me the person who was doing this was no longer with the company. He was rude, and something needs to be done.Desired Settlement: I would like to get my mail because I am paying for this service, and I would like to be treated with respect by the manager. I would like to stop getting other customers mail.

Business

Response:

Hi Leah, I apologize for the late response but due to some unexpected absences here at the corporate office we have been extemely busy but now are trying to catch up. The customers issue has been addressed with the UPS store owner and regional managers to make sure this does not happen again. I contacted [redacted] to apologize for the issue with her mail ,the rude treatment and also to let her know we really appreciate her being a UPS store customer for over 10 years and assure her we addressing this issue and will get it resolved. Thank you L[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received an estimated cost for services provided from this The UPS Store. These services included merchandise pick-up, packaging and shipping. The estimated cost that I received was based upon information that I provided, including a detailed description of the item to be picked up and shipped, its exact length dimensions, and an estimated weight (I estimated 100 lbs, actual weight is 106 lbs. according to The UPS Store). I explained to the store employee that my decision to proceed with their service was contingent upon receiving an accurate estimated total cost which I agree with. The employee provided me with an estimated all-inclusive total cost of $175.00. I agreed to utilize their services based upon this estimate. They proceeded to pick up the item and return to their store within 1 week of my instruction. Once they had the merchandise in their possession, they provided me with a total cost of $347.00. I have disagreed with the new trumped-up charges and I have not heard back from them. I charge this store with impropriety, and I am concerned about my merchandise that they are holding in their possession. I am particularly concerned that this store has drastically increased the shipping fee in order to make it too expensive for me to pay, and then assume ownership (steal) my merchandise which is valued at several thousand dollars.Desired Settlement: Adjust charges to within $15 of the estimated cost of $175.00 and ship the item to me.

Business

Response:

We were contacted by the Customer in regard to an auction item he had purchased from the local University. We have for many years provided pickup, packaging, and shipping services for similar customers through the University's Surplus Auction program, and have developed a good working relationship with the University staff. We have handled countless other customers through this program without incident.We gave the Customer a rough estimate for the packaging and shipping costs associated with his item before actually retrieving the item from the University. Once we had the item in our possession, however, we were able to determine the actual costs for shipping and the packaging necessary to keep the item safe in transit, based both on the actual size and weight of the item, as well as the distance it would be traveling,This updated cost was communicated to the customer, who was in turn unhappy with the difference between the actual price and the earlier estimate. We explained that this was a result of the actual weight and dimensions of the piece combined with the packaging we determined necessary for the protection of the item, as opposed to what had been estimated originally - based on the details that had been initially relayed to us by the Customer.We responded to the Customer to let him know that we could package and ship the item at our last quoted price or that we could return the item to the University so he could make other arrangements. The Customer did not initially respond, and when he did, he wanted the packaging service and shipping at our earlier estimated price. Since we could not provide appropriate packaging and shipping service; at the price he wanted, we returned the item to the University so that the Customer could find other means of transportation,Regards,The UPS Store Team

Review: I sent a package on 22 Dec 2014. The package was delivered to the wrong address on 23 Dec 2014. There had been a change of address notice. UPS changed the address back to the old address. UPS went back to the house they delivered the package to and the residents said they had not received the package. I have been trying to resolve this problem for about four weeks now. They keep closing and opening the ticket. I called 05 Feb 2015 and they said they were still investigating the package. I would like to have this matter resolved as quickly as possible. The package was insured.Desired Settlement: In the package was $300.00 worth of gift cards. Gift cards was written in the description on the insured package. I would like the money for lost damages as well.

Consumer

Response:

The tracking number is [redacted]. The claim was started on approximately Jan 13,2015 with UPS. I spoke with [redacted] at UPS at [redacted] at the UPS store #4900, on 2127 Olympic PKWY Ste 1006, Chula Vista, CA 91915. I spoke with UPS several times at 1-[redacted]. I spoke with [redacted] on one occasional and several other employees. I didn't get their names. My point of contact is [redacted] at [redacted]is t. The shipment ID is [redacted]. The ship date was Mon 22 Dec 2014. The shipper no: [redacted]. Currency USD. Drop off location is The UPS Store #[redacted] STE 1006, Chula vista, CA 91915-1361 US. The shipment charges was $18.95.

Business

Response:

December 22- [redacted] came into The UPS Store [redacted], to ship a package: containing 2 gift cards.UPS policy states that we caonot insure gift cards for their full value. Should gift cards be lost,what we dO is file a claim with ups for the shipping charge + the fee charged by the Store to havethe gift card cancelled/re-issued.December 23- 7:46am- Per UPS- the street address is incorrect. This may delay delivecy. We'reattempting to update the address. The address has been conected. The Delivery has beenrescheduled. December 23- 1:43am- Per UPS-Delivered to [redacted] St. [redacted], CA [redacted]This package was mis-delivered by UPS. [redacted] called The UPS Store Headquarters. to ask whathappened since the recipient said that the box had not been delivered.We have been working with [redacted] through this whole process. After she eXplaine~ the situation,we contacted UPS and they told us that they had gone to [redacted] St. [redacted], CA[redacted] to tetrieve the address, and had jt in their possession. They said that they would re-~liverthe following day.After a few days, we called to make suxe that the package had been ro-delivercd only to be toldby UPS corporate that the package had never been retrieved, an~ that the peciple at tho 1209address claimed to have never received the package either. At this point it was too late to try tocancel the gift cards, and so We opened a claim to try to get money back for Linda.We called [redacted] and explained the situation, and although gift cards cannot be insured since wecannot prove that they are in fact valued at what the shipper claimed to be, we will work to getthem money to have the cards cancelled/re-issued. We also called UPS to begin the claimprocess.We have been working with [redacted] to resolve this situatioil, she said that she was going to file acomplaint against UPS Corporate and then we go this complaint.We fought and fought, and got [redacted] a check for $109.93 and are still fighting with corporate totry to get more money since :the box was in fact lost by the driver who mis-delivered it.Should you have any more questions or concerns about this complaint, please feel free to call[redacted], Store Manager at [redacted].Thank you,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

In reference to complaint ID [redacted], This action will not resolve my complaint. I have given UPS proof that the gift cards were worth 300.00. I gave them my receipt. I would like payment in full of the 300.00. This would resolve my issue. The UPS store told me they only insure up to 100.00, but the 1-800 number said it is up to the store as to whether to pay the full price of the gift cards or not. I am getting conflicting information. It has been since December that we have been trying to resolve this matter. It is clearly UPS's fault. I should be given my money back. That is what would resolve this issue.

Review: First time I have ever sent out a care package to my sister in Afghanistan. I had heard of the shipping to cost about $20-$30 with an APO address. The sales clerk even gave me the estimate of about $20-$30 also. Once all the information was put into the computer and my box was sealed the sales clerk told me it was going to be $52. I was not sure if I wanted to pay that much money. I took out my debt card but he didn't need it yet because he proceeded to enter more stuff into the computer. He stated "let me take your card before you change your mind." I felt pressure to send the package at that high rate since he stated "it's worth it" since she misses home and she is in the military. He indicated that he was sending it through the USPS but he never indicated that he was charging me more for that service. I found out that the USPS has a better rate, but since I am temporarily handicapped it's hard for me to get around and didn't know it would have been cheaper to go to the USPS. The sales clerk was very nice but deceptive since he never stated that they are charging more to send it as compared to USPS. I don't know if they have quotas but I felt this transaction was very deceptive and malicious.Desired Settlement: Sales clerk needs to be retrained to must state that since they are sending the package through USPS it will cost more than compared to USPS. Sales clerk should have never pressured me to make a decision so fast and use my military love for my soldier as a motivator. I would like the difference back of the package if I would have sent it to Afghanistan through the USPS. From 91977 to 09314.

Business

Response:

My response to the complaint filed with Revdex.com is, We here at The UPS Store

strive to satisfy all of our customers. Our customers must keep in mind that

we are a store, so we must have some type of mark up on all of the products

that we offer to the public. Thats how we keep our doors open to be able to

serve the public. Keep in mind that any type of store that is in business

today must charge a little more than what it cost them. If not they will go

out of business because there is no profit made which in turn the owners will

not be able to pay it's bills and employees. As to taking advantage of a

veteran who served in any capacity for our country we will never do that. I'm

a veteran myself having served in the first Gulf War. We honor our Veterans

and respect what they do on a daily basis. Having lived that life for 10 years

I as the owner have a great respect for all that they do.

In closing, we must charge a little more to make a profit to stay in business.

Outside of a bad joke from one of the service reps we will never pressure

anyone to spend money at our location. If a customer feels that we did not

earn their business and respect they are free to go and do business else where

even though we would prefer that they do business with us because it is

greatly appreciated.

Thank You!!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I understand that the UPS Store needs to make a profit but to deceive a customer and pressure them to pay for a package that they are unsure about is malicious. I have a receipt from my purchase, I would like to get refunded the difference of the cost as it would cost me to go through regular mail. This sales clerk made it seem like EVERYBODY sends packages over seas through them at expensive rates but later found out that was a lie. I would like my money back. I am sure your family would send you packages while you were away, what if they were deceived to pay a higher rate for a package? I paid over double the amount that the US postal office would charge me. I just want this to be a fair transaction since I believe this was a deceiving sales tactic.

Regards,

Review: I sent a computer to the [redacted] from this ups store in freehold. 2/25/14 . My package arrived damaged and I put a claim in thru ups for them to cover the damage to the computer that I shipped. the [redacted] gave the computer to ups for inspection with my computer and all of the packing ,there are pictures as well, according to [redacted] and ups the package was given and returned. I paid to have the damaged screen fix so [redacted] could correct my original problem . the claim was supposed to be settled and my money refund aprox 255 plus tax (i have recpt). I never heard from ups so I called to find out what happened and they told me [redacted] never gave them the computer for inspection. [redacted] case # [redacted]. I called [redacted] and they gave me all the information (damage call tag #[redacted]. they informed me ups took computer and returned it . according to ups and [redacted] ups never inspected my package (which is ups fault not mine) and now they are deining my claim. They are notes thru [redacted] of all the help they have given me with ups for this claim which proves ups took package and never inspected it and denied my claim b/c of there mistake. also spoke to [redacted] at ups store in freehold who said he cant help me b/c ups denied claim. I feel ups damage my computer while delievering it and now refuse to accept there mistake and correct itDesired Settlement: I want UPS to refund me the money I paid [redacted] to fix the screen. I had to pay [redacted] in order for them to correct my original problem which was under warranty. the damaged screen was not . I have a receipt to prove I paid

Review: [redacted] never sent my letter to Ecuador. She wants me to provide her with an address in "own term" She was rude and almost broke the letter that is a legal document that needs to be sent to Ecuador. The worst employee ever and the worst service.Desired Settlement: I want my money back for the services that I never receipt. [redacted] delivered the letter to the wrong person in Ecuador I had to go back to the consul and this is taking a lot of time. She said that she would mail and never did it and said that it was returned when it was never sent.

Review: I have never had such a horrible experience with any company as I just had today with this UPS store retailer. I needed a notary and went in yesterday morning to have some documented notarize. Simple right? Well there one was one form that needed to be notarized as well. As I asked the "obnoxious" Frank who is the notary public, if I needed to have the 2nd form signed and witness and sealed as well he said 'no.' I than said are you sure because this was important to me and I needed it done correctly. He said no again. I said well let's do it anyway because I didn't want have to come back if it indeed had to do it. He said no, it was for the other party. This was after my total amount came to $42.00.

Hence today, I got a e-mail from my attorney and said that the 2nd form was not completed and that it needed to be done and sent overnight again. So I went back to the location to get have the problem corrected. Of course he corrected the actual form but I asked him would I have to pay $35.00 to overnight "HIS MISTAKE", began to scream and shout at my husband and I in front of the store employee and customers. I told him that I thought it was unfair for me to pay that amount again, even after asking him to lets go ahead and fill out the form and notarize it and if it was wrong then let it be.... because it needed to be done correctly and I didn't want to return. He got directly into my husband face and told him, screaming at him, "I am not a lawyer!!! It is not my job to know what you need to have sign or not!!!

As a normally calm person I am this arrogant jerk had me steaming. His rudeness and behavior way totally uncalled for. Myself will never ever step foot into this business again and I will tell any friend (or stranger) to do business with the UPS in Maywood, NJ. I ended up going to the Post Office in Hackensack and had the documents sent overnight... the total price was $19.99. So in the end I got screwed more than one way.Desired Settlement: After handling of the entire matter in regards to documented notarized and overnight out of state, I think it is only fair that this UPS store retailer compensate me for the overnight fee of $34.99 and with an apology.

Review: On July 16; 2015 our housesitter had to sent my eighty yr old husbands forgotten prescriptions bis [redacted] to out [redacted] Quebec hotel. She sent the package [redacted]. From the UPS Store on [redacted] in [redacted] Nj. We paid 75 dollars for this shipment. It is aughust 14 and we are still complaining yo the ups store and to ups to NO AVAIL.we would at the VRRY LEAST like to see our 75 dollars returned!

Review: On March 10, 2014, I sent a computer tower from the UPS store in [redacted] Maryland to my new address in [redacted], CA. Because of the fragility of the computer tower, I insured the package for $1000, paying the fee required to the UPS store. The receipt does not list how much the insurance fee was but from a total of $85.34, I estimate the fee was around $40. My computer tower was packaged in a box designed to fit a computer tower and had styrofoam lining the top and bottom of the tower to minimize movement. The packaging was done by me, not UPS. However, this is the same packaging done by the store from which I bought the tower. Having being used only twice before, the styrofoam showed no sign of stress and the computer did not have any movement when packaged in the box. Further, UPS did not notify me of any potential problems with this packaging.

I received the computer a week later but found the computer tower broken. Several of the screws had been displaced inside the computer which made a loud rattling sound. Further, the power supply was broken and the computer would not boot. Potential more parts are broken too but I could not inspect without a functioning power supply.

I reported the broken package with the UPS store in [redacted] who then arranged to inspect and pickup the package. A UPS driver then attempted to pick the package up three times (I believe at 5 pm, 1 pm, and 6 pm) during the week of March 24. However, because I work between 8-6 pm everyday and live alone, the package was not inspected. After calling several times the [redacted] UPS office, the corporate line, and the [redacted] Office, another claim was issued. However, to avoid waiting for another UPS driver, I elected to drop off the broken package in the original packing material to a nearby UPS office. UPS received the broken computer tower on April 1.

Since dropping off the package, I did not receive any notification about my claim. On April 15, I called the [redacted] office to find out my claim had been denied due to customer packing of the computer tower. At the time of shipment, I was not notified that this could be an issue. The UPS agent also inspected the packaging and did not provide notification of any potential problems.

During my call on April 15, the UPS store in [redacted] stated the damage claim was denied due to customer packing. I asked to dispute this claim for reasons listed above. After requesting to talk to the UPS Corporation, I was given a phone number and spoke to an agent. However, the UPS Corp representative said they could not help until the UPS [redacted] office contacted them. I want to dispute my claim denial however I am being pushed back and forth between two different entities, neither of which want to address my problem. I paid to insure my package and I expect to be reimbursed.Desired Settlement: UPS has acknowledged the package was broken in their care. They also apologized for not providing proper notification about the computer tower's packaging. I expect my insurance claim $1000 to be fully paid.

Business

Response:

I have discussed the situation with the sales associate who helped [redacted]. He is positive he related the issues surrounding customer packed high value shipments properly as we are necessary information to customers. Despite my personal wishes, we will be unable to meet [redacted]s claim, as UPS policy appropriates liability to whichever party packed the shipment in question. As The UPS Store is a third party and not directly affiliated with UPS, once the package leaves our store we have no control over the handling of the package. Also in the attached information is a copy of the form that was filled out for the shipment which was signed by the sender who appears to be a **. [redacted] not **. [redacted]. On the front of the form number 3 states We do not transport your parcels. We assume no liability for the delivery of the parcels accepted for shipment or for loss or damage by any cause to the parcels or their contents while in transit. On the back of the form number 6 states that We are trained in packaging parcels and You acknowledge that packaging standards to withstand shock, vibration and compression have been explained by US. Our responsibility for damage to items caused by improper pI have discussed the situation with the sales associate who helped [redacted]. He is positive he related the issues surrounding customer packed high value shipments properly as we are acking by Us is limited by the Declared Value Terms and Conditions listed on this PSO. Items packed by You are covered for loss but may not be covered for damage. Number 7 states that If You or the consignee has a claim against the carrier or declared value (coverage) provider for loss or damage to Your parcel, You agree to make the claim through the location that shipped the parcel. You expressly agree that we have no liability if any claim is denied or paid only in part by the carrier or other declared value provider. Once UPS has denied the claim there really is nothing we can do as it is out of our hands.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because this answer is not satisfactory. I would accept this response had I not taken insurance on the package and paid UPS to protect my package in delivery. But the fact is I did pay UPS to protect against any damage done to the package. I expect them to fulfill the insurance agreement we made.

Review: On March 1, 2014, I shipped a package from the local UPS Store in [redacted], WV. It was supposed to be sent to [redacted], IL. The package contained a pulling tractor engine worth $5,000, in a 3/4 inch thick wooden box that measured 2ft x 2ft x 2ft. It was promised by UPS to be delivered on March 5, 2014. At the time of shipping, I did not purchase insurance for damage because it was packaged well enough that there should not be any way it could be damaged. The tracking information shows that this package arrived in [redacted], IL on March 6, 2014 at 5:20am. The package never left from here to be delivered. I have made multiple calls to UPS, and the only answer I get is that the package is lost. UPS did a lost package investigation, but they say the package has just disappeared from the distribution center/warehouse. I paid them for a service that they did not provide. A box this size, with a weight of 141 pounds cannot just disappear. It was stolen, and UPS is not trying to pursue the investigation by checking into the employees who were working in the warehouse at the time this package disappeared.Desired Settlement: I would like for UPS to check surveillance camera or other means of trying to find who took my package from their warehouse. I want this person prosecuted, and I want my engine returned or I want reimbursed the $5,000 that the engine is worth, plus the $144 that I paid to ship the package.

Business

Response:

The Parcel Shipping Order filled out and signed by our customers states in paragraph "3. We (The UPS Store) do not transport Your parcels. We ( The UPS Store)assume no liability for the delivery of the parcels accepted for shipment or for the loss or damage by any cause to the parcels or their contents while in transit. You agree that carrier's( in this case UPS) liability for lost or damaged parcels is limited by the provisions of this PSO. You agree to all terms and conditions on this PSO whether or not declared value is purchased. Driver may deliver parcel without a signature unless You request a signature on delivery and pay any applicable charge for such service. Carrier is not liable for loss of damage after delivery".

As I am not an employee of UPS, I do not have the means or authority to make special requests about or search their warehouses for lost or damaged packages. However, UPS has a procedure in place to locate missing packages. My portion of that process is to inform UPS that the package is missing, which I did as soon as the customer informed me that the recipient did not receive the engine and engine parts. Unfortunately, that process did not locate the shipment. I humbly requested UPS to look for the package one more time, and I was told that I could not make such a request. So, I asked for help from a higher authority who was able to get UPS to look for the engine and parts again, as a result, the engine was located not the engine parts. I am completely dependent on UPS to located missing packages. Please understand this kind of request is extremely rare.

The engine was returned to [redacted] and check was sent to him for his Declare Value of $100.00 and his shipping cost minus fees associated with shipping.

Thank you,

[redacted]

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Address: 438 E Shaw Ave, Fresno, California, United States, 93710-7602

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