UPS Store

Review: I came to this UPS store on Wednesday (Aug 20 2014) to ship some highly time sensitive document. Imade it very clear that I require delivery by Friday (Aug 22nd), so they recommended a moreexpensive expedited shipping service by [redacted] that "guarantees" delivery on Friday. I then doublechecked with the UPS store guy, and he said they are also able to ship [redacted], which they claim isfaster internationally, and this package WILL BE delivered by Friday. However, the package wasonly delivered on Monday (3 calendar day delay). There was no delay at the customs.The contacted both [redacted] and UPS. [redacted] said I was given mis-information because the packagewas scheduled to be delivered by Monday (Aug 25th) at the time it was shipped. The UPS saidthey could not control [redacted] shipment and recommended me to check with [redacted] again. Neitherparty was able to solve this issue alone, nor was willing to cooperate with each other to solve itfor me. However, I am very certain about the promised delivery day as I double checked at theUPS store.This specific UPS store's reasoning is that "as long as I hand it to [redacted], it's no longer my problem". It neglected its responsibility to make sure it shipped customer's item in the way the customer requested and paid for.Desired Settlement: Full refund.

Business

Response:

We have never had any communication from Mr. [redacted] about an issue with his package. No phone call or email nor did he stop in person to ask any question or let us know that he had an issue with his package. He might of contacted [redacted] the earner but that is not us. We are not related to [redacted].

We have never had any communication from Mr, [redacted] about an Issue with his package. No phone call or email nor did he stop in person to ask any question or let us know that he had an issue with his package. He might of contacted UPS the carrier but that is not us. We are not related to UPS.

However, this package was delivered on time within the expected window of delivery time. At no point in time was Mr. [redacted] given an exact time and date for delivery, only an estimate that we had received from the carrier. We tell our customers the estimated date and advise them that it could be delayed a little bit due to customs and boarder delays once it leaves the USA. There is no date specific delivery on international shipments due to the act that the shipping carrier cannot control the government of the receiving country or any slowdowns, holds or delays that the destination country places on shipments.

Also, this The UPS Store DOES NOT DELIVER OR TRANSPORT ANY PACKAGES. We are not related to UPS the carrier or [redacted] the Carrier. We merely offer the services of the two companies and we fulfilled our end by giving the carrier of Mr. [redacted] choice the package on the day that he came tn to ship it. Mr [redacted]'s package traveled to Canada where it was delivered on-tlme.

Mr. [redacted] signed a contract that explains we do not deliver any packages and that we will give the package to the carrier of his choice for them to transport and deliver. In this contract specifically # 4 it states we "the UPS Store are not Liable for failures of the carrier to make a timely delivery on a specified date and time "if Given". And that any stated date and time by the carrier is an estimate that we received from the carrier and is not warranted. Also it says the estimated delivery date of 8/25. The package was delivered on 8/25

Had Mr, [redacted] contacted us at The UPS Store, we would have been more than happy to assist him how ever we could. Albeit this package was delivered on time for the price and service option that he wanted to pay for.

I have also included a printout from the [redacted] website August 20 was a Wednesday like today. It was delivered on Monday the 25th. Like the print out shows that fastest service would go out today and be delivered on Monday. This goes to my point that we did not tell Mr. [redacted] the package would e delivered on Friday. See Attached.

Thankyou

The UPS Store

Review: Visited the UPS store on Friday, September [redacted] at 3pm. Inquired about my options of sending an envelope to Pennsylvania in order for it to reach by Tuesday,m September [redacted] the latest. Was advised that Priority shipping via USPS was the least expensive option for the services I required. I completed the form for said services. While the customer service rep [redacted] was entering the shipping information I further inquired about other options because the cost for Priority was told me as $13.38. Priority envelope mail is usually under $6.00 so this was surprising. I asked how much would UPS shipping cost and was told approximately $16. At which point I inquired if it would arrive sooner then I would be glad to pay the additional less than $3.00. The customer service rep seemed annoyed as this would require re-entering of the information. He told me that since it was going to Pennsylvania it wouldn't make a difference because both ways would provide a delivery date of "No later than Tuesday."

Based on his statement I paid the $13.38 for the package to be sent to my daughter at school in [redacted]. by Tuesday, September [redacted] At 5pm on Wednesday, September [redacted] I called regarding the package as it had yet to be received and was told by [redacted] that it was still "in transit". When I specifically repeated his words that it would be delivered by Tuesday the latest he stated "Well there is no guarantee" "You should have sent it express" and when I responded saying that at the post office Express is only $15.00 at the post office so I surely would have selected that option had I not been misinformed by him the the package would arrive by Tuesday the latest.

[redacted]'s final words to me were "You should have went to the post office." As a paying customer, especially of a service I have yet to receive as the package has yet to be delivered even still, that was rude and unprofessional.Desired Settlement: Full refund as my Parcel Shipping Order # [redacted] which shipped on Friday, September [redacted], that I was advised by [redacted] would arrive by Tuesday the latest at the cost of $13.38 has yet to arrive at 8:15pm on Wednesday, September [redacted] actually advised me that the package is still "in transit" and not even out for or scheduled for delivery.

Consumer

Response:

At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].

Sincerely,

Review: I am writing with a complaint about the shabby service I received from United Postal Service and my local UPS store.Here are the facts:- On July 10, 2015 I shipped to Boulder, CO a valuable and sentimental [redacted], I insured it for $400-It was well crated and then wrapped in corrugated cardboard and securely taped. The owner warned me that it would have to be placed on a conveyer belt and I acknowledged that. I have pictures of the item and the crate.-It never made it. After many stages of travel (missing, then delayed with plans to deliver, damaged, etc. it ended up in Illinois on 7/16/15. There have been no subsequent notations and no notifications to me from Illinois. (This is August 19.)-After several visits to my local UPS store the owner finally checked into it by phone on August 5 and determined the item was discarded and was not eligible for the insurance claim!-Comments from the local owner included: Well, you remember, the inside paper was torn. The crate looked old and like it was kept in an attic or garage, (yes. It was.) - and a comment about a spider. Comments:What could possibly happen to a strong crate that could damage it so completely?Why was I never notified?Why was the damaged item not returned to me? Why is it not eligible for the insurance?Imagine in your mind what it would take to get into/past a sturdy crate and damage the contents to the point that the item cannot be returned.To me it feels like a person can mail a securely wrapped parcel through UPS, insure it, and send it off never to be seen again with no recourse!I am trying to be assertive without being angry, but I get no service or satisfaction from UPS.Desired Settlement: I wanted it delivered. I want the damaged item back. I want the insurance claim paid. I'd like the shipping fee reimbursed.

Business

Response:

Revdex.com spoke with the business directly regarding this complaint. The owner has reached out to the customer directly to address this concern.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of 9/7/15 4:43 pm I have not heard from United Parcel Service by email, mail or phone regarding my complaint

Regards,

Review: This store has a coupon for 59 cents a pound. Of course you would understand that to mean for shipping something. Well according to the [redacted] this is for shredding. No where on the coupon is the word shredding.This is a classic case of bait and switch. A price of $31 was quoted to ship my 16 pound package which I expect to pay approx $9 to ship.A clear case of misrepresentation.Desired Settlement: Would like to receive a voucher for a shipment at 59 cents a pound as advertised.

Business

Response:

This was a new run of coupons that just came out that had an error. see printers acknowgement attached.I will be glad to refund the difference on her 31lb package to be @ 59cents a pound. giving her a 21.56 cent refund. The sign ios now posted

due to her bringing this to my employees attention

Business

Response:

Just to let you know since I did not hear from [redacted] I called Her. First I apologized for my [redacted] trying to protect me. She did not ship her package with me, but instead of sending her a voucher I told her I was going to mail her a check for 21.56. that would have been what she saved if shipped at 59 cents a pound.

Thank You for bringing this to my attention.

Review: I HAVE BEEN A UPS STORE CUSTOMER BACK WHEN IT WAS MAIL BOXES, ETC. AND WAS A BOXHOLDER WITH THE OLD [redacted]S FOR OVER 20+ YEARS AT [redacted]. THEN THE NEW [redacted] PURCHASED THE STORE AND THEN RELOCATED TO [redacted] WHERE I HAVE THE PROBLEMS THAT I AM REPORTING. WHEN MOVING FROM [redacted]. SINCE BEING A CUSTOMER FOR SO MANY YEARS, BOXHOLDERS WERE TOLD LAST MINUTE WHEN THE MOVE WOULD TAKE PLACE. THE POST OFFICE AT [redacted] WOULD NOT ALLOW BOXHOLDERS TO DO A CHANGE OF ADDRESS AND THE NEW [redacted]S AND HIS [redacted] DEMANDED THAT ALL BOXHOLDERS MAKE THE CHANGE THEMSELVES. DURING THE CHRISTMAS HOLIDAYS I HAD SEVERAL PACKAGES FOR CUSTOMERS AND MYSELF PERSONALLY THAT WERE COMING IN TO THE [redacted]. ADDRESS THAT COULD NOT BE REARRANGED OR REROUTED TO THE NEW ADDRESS CONSIDERING THE THE MOVE HAD NOT TAKEN PLACE. SO ITEMS BEING DELIVERED WERE SENT BACK AND A PACKAGE THAT WAS EXTREMELY IMPORTANT WAS RESHIPPED AND RECHARGED BACK TO ME SEVERAL TIMES DURING THE MOVE TRANSITION. ON OR ABOUT FEBRUARY **, 2015 I CAME INTO THE STORE AT [redacted]. AND WAS PICKING UP OVER 7 OR MORE BOXES AND CHECKING OUT WITH [redacted], AN EMPLOYEE THERE AND WAS ADVISED THAT I WOULD BE CHARGED $2.00 - $5.00 FOR A BAG TO PUT MY PACKAGES IN IT. I SAID THIS WAS THE MOST RIDICULOUS THING I HAD EVER HEARD OF. THEN OUT OF THE BLUE, WITHOUT ME SPEAKING TO HER [redacted] STARTED SCREAMING AT ME AND YELLING THAT THIS WAS THE RULES FROM [redacted] THE [redacted] AND I COULD NOT HAVE A BAG WITHOUT PAYING FOR A BAG TO CARRY MY HEAVY BOXES. BEING A FEMALE AND HAVING TO CARRY OVER 7 OR MORE BOXES TO MY VEHICLE WITHOUT THE USE OF A BAG WAS OBSERD. I ADVISED [redacted] THAT IT WAS RIDICULOUS AND WHILE SIGNING MY SIGNATURE FOR MY PACKAGES [redacted] CONTINUED TO RANT AND RAVE UNPROFESSIONALLY ABOUT MY OPINIONS ABOUT BEING CHARGED FOR A BAG. SHE CONTINUED AND CONTINUED UNTIL I TOLD HER TO SHUT UP AND LEAVE ME ALONE. SHE WOULD NOT LET GO.Desired Settlement: CONTINUING TO ARGUMENT BACK AND FORTH WITH [redacted] (IN FRONT OF THE EMPLOYEE [redacted]), I ASKED HER WHY IS SHE CONTINUING TO ARGUE WITH ME ABOUT A BAG WHEN I AM NOT EVEN SPEAKING TO HER. SHE RANTED AND YELLED SO UNPROFESSIONALLY THAT I IGNORED HER AND EVENTUALLY LEFT THE STORE. ON MANY OCCASIONS I HAVE WITNESSED THE UNPROFESSIONAL CURSING OF [redacted] TO [redacted] & [redacted] WHICH I FELT WAS ABSOLUTELY UNPROFESSIONAL NO MATTER HOW COMFORTABLE SHE IS WITH AN EMPLOYEE SHE SHOULD NEVER SPEAK WITH FOUL LANGUAGE. REGARDLESS OF SUCH, BECAUSE OF THIS OUTROAR [redacted] BLAMED HER ACTIONS ALL ON ME WHEN SHE WENT TO [redacted] AND THEY CANCELLED MY BOX RENTAL WITHOUT MY KNOWLEDGE. THEY MADE A VERBAL AGREEMENT THAT I COULD COME ON SATURDAYS TO RECEIVE MY PACKAGES AND MAIL AND WOULD BE CHARGED $10.00 FOR THE RETRIEVAL OF MY MAIL. ON 03/**/2015 MY OLD CHRISTMAS PACKAGE THAT WAS RESHIPPED DURING THE MOVE ARRIVED AND THEY REFUSED IT; WHICH IS COSTING ME AGAIN ANOTHER $182.66 TO HAVE THE PACKAGE RESHIPPED TO ME.

Business

Response:

Unfortunately, I am not able to comment on this complaint at this time. Sorry for any inconvenience.

Consumer

Response:

Dear Revdex.com:I cannot provide you with an agreement because the original [redacted]s of the UPS Store sold the store in September 2014; and these new [redacted]s took over and they never provided me (or any existing boxholders) with an agreement. When they closed my box they advised that they would hold all my mail and allow me to pick it up on Saturdays and I would have to pay $10.00 for each item that I was picking up from them. I agreed because I needed my mail because I was not allowed to forward my mail to any other address. Instead of them holding my mail they refused all my mail costing me hundreds of dollars to have my packages reshipped to me several times for them to do nothing but refuse my packages when this was not the agreement.I never signed an agreement of any kind with these [redacted]s. Only with the previous [redacted]s. All I know is I initially wanted to dispute this matter with UPS' Corporate Office but they said that I had to go to the Revdex.com and make an individual store complaint, which I am doing. You can possibly have them provide you with a copy of my original agreement with the original [redacted]s; but I personally do not have anything with these [redacted]s because they never would give any of the customers a new agreement when they took over! Please help and do not close my case. I am sure you can request that they send you a copy of the agreement I had with the original [redacted]s but I do not have with the [redacted]s who own the store now! I am sorry!Attached is a copy of my first $10.00 paid to them before my box was cancelled. I was to pay $10.00 every week for each piece of mail or any packages that I received. This receipt can validate the $10.00 agreement but it's all that I have.[redacted]

Review: On June 24th., 2013 I called THE UPS STORE in [redacted]. , Store [redacted] and wanted a Shipping Quote. I gave them the EXACT SIZE , the EXACT WEIGHT , the EXACT LOCATION to and from destination for the Package. It was a PRETZEL WARMER and I am sure they will remember it. The estimate was $37.00 for Shipping and 38 for Packing because they had to use a lage box. It was going from [redacted] to Zip [redacted]. I REPEATED ask the Lady on the Phone to BE SURE the estimate was correct because I had a 45 minute drive to leave off the Pretzel Maker. When I go there to The UPS Store, it was a MUCH different story! First of all, when I go there you couldn't of had more SOUR , RUDE and SMART MOUTHED 3 people if you looked around the world! Where do they find these kind of people!!! The guy quoted me $135.00 to send it ALMOST TWICE what was told to me. He said the girl who gave me the quote was incorrect! WHY!!! THIS IS THE SECOND TIME THIS HAPPENED TO ME AND SOMEONE HAS TO INVESTIGATE THESE QUICK CHANGE PEOPLE!!! Also the Girl [redacted]) who was to receive the Item, called to make arrangements for shipping was also treated VERY rude by the female employee she was talking to. I overheard some of the conversation and I will leave that experience to myself until I see if she([redacted]) will take this to another level. This is nothing but a Quick Change sceem in my book. I want an apology and $25.00 for gas for them trying to expand the price. I also overheard the SAME female employee who talked to [redacted] discussing her personal troubles with another individual and I see no reason why I was exposed to that. After what I know now, I think she probably has a lot of problems with people. I want people to know how this UPS store operates. If they can't give a decent Phone Quote, WHY DO THEY!!!!!!!!!!Desired Settlement: $25.00 for gas money and the employees disciplined.

Business

Response:

[redacted], my reply to complaint ID [redacted] is below. If you have any questions please let me know.

Typically, when a customer requests an estimate for packaging and shipping. We provide the cost based on the information the customer provides us. If the packing and shipping information is real critical, the customer will bring the item in to the store for more accurate costing and delivery. We have been in business for over 20 years and we have done many estimates for customers shipping their items either through ebay or on their own. We also have shipped for many architectural firms and in both cases without incident.

As for this particular customer, it appears he had contacted our [redacted] store to get a cost for shipping an item he had sold. When a customer calls our store to get an idea of packing and shipping costs. There are several things we will ask. We will need to know the dimensions of the item or package, the approximate weight, destination zip code. if the address is a residence or business, is the item robust or fragile and the mode of delivery,(ie overnight or ground).

When we provide costs based on what a customer provides us over the phone, we typically like to let them know that the price is just an estimate and the cost of packaging and shipping may differ once we see them item to be shipped. We really do not like to give pricing over the phone, because there are times when the description over the phone doesn't match what we see when the item comes through the door. Customers routinely ask us to ship things in the original packaging they received the item and we are unable to accommodate their request because the packaging will never hold up through the shipping process. That can add to the pricing as well.

In addition, all information provided over the phone is that, just an estimate, since we can not see the item.

Our people do not engage in "quick change" or "bait and switch" tactics , they follow very specific guidelines and are courteous professional. There is no reason for us to conduct business in that manner. Our [redacted] store has had only two complaints like this over the past 10 years, with one last year and this one. We ship thousands of packages every year and have the lowest amount of complaints or claims. Due to our professionalism and adherence to the guidelines as outlined by the franchise..

The UPS Stores are individually owned and operated franchises and are bound by the Franchisee operating guidelines.

Thank you for the opportunity to respond to this complaint.

Regards,

The UPS Store [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from the UPS Store in my opinion was rubbish! I find it hard to believe after visiting the store that they are trained professionals. Do professional trained people talk about their private life and trouble with other customers to customers that walk into their store? Do professional trained people act snobby and VERY rude to you over the phone AND in person? Do professional trained people give you a quote, then double the price once you get there? When I called this location, I went over and over again about the cost of shipping. They DID do a switch on me. I shipped it Fed Ex and the total cost was $74.00. WHY was their's $137.00????? Why do they have to be so sour and rude!!!! NO WAY these people only got one complaint!!! The customer right after me was complaining when I left!!! But I guess they only go by what is in black & white. Well, THIS is in black & white and I still feel they should be investigated by the [redacted].

Regards,

Review: A family member shipped out a mirror I purchased in New york through this store. He brought the mirror into the store and had it packaged and the staff member that helped him said the packaging was correct and they shipped the item. It arrived to me damaged. I contacted UPS and had it picked back up to be reviewed by their claim department. They said because this store was a franchise they were responsible to handle the situation. The mirror was mailed back to the store in New York. They never contacted the shipper and I finally was able to get the information that they had the mirror for over 2 weeks. I contacted my family member and told him the store had the mirror and could he go and find out what they were going to do about the mirror. He called them and the person that answered said he would have the owner call him back with what they were going to do regarding the situation. He did not receive a call so he went in to get the mirror and talk to someone and when he got there they told him the mirror was thrown out, but they still had the damaged box???? The mirror was from The Plaza Hotel in New York and was not replaceable and was purchased for $500. The damage was to the frame which could have been repaired. I know anyone in their right mind would not throw the mirror in the trash and I am sure it was taken home by one of the owners or employees. On top of that-they told him they were going to sharge him a storage fee for the time it was in their store. This is unacceptable. It cost over $100 to package and ship-there was supposed to be insurance on the package. I now have no mirror-no compensation for the shipping-and someone I am sure has a nice mrror hanging in their home in New York somewhere. They need to be responsible. You cant just throw someones possessions away or take them after you have entered into a business agreement to safely ship a package. Very very bad customer service and business practice.Desired Settlement: I want compensation for the cost of shipping and some type of compensation for a $500 mirror that this business decided to remove from their store without giving the shipper enough notice to pick up. All packages come with $100 basic insurance. They should honor the shipping cost, insurance and something for the cost of the mirror. This mirror is irreplaceable.

Consumer

Response:

At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].Sincerely,[redacted]

Review: To whom it may concern:I shipped a package to Vancouver, Canada through the [redacted] store locates at [redacted]. The staff there collected the shipping fee, insurance and sales tax in NY and told me that it was all set. However, a few days later I tracked the package online and found the package would also carry Canadian duties and BROKERAGE fees for clearing by [redacted].Thus, I contacted the [redacted] and was told the receiver or I have to paid those fees or they will return the package back to me on my expense. Considering that's a new year's gift for my uncle I finally paid for those fees by phone. I feel like they were conceal the fees before I shipped the package and "seized my package" at the boarder and finally forced me to pay for the brokerage fees or another shipping fee.It's very unfair and feel like I was a cheated by a very bad sales practical, because the staff there should have told me every fee may or must applied to my package before I made a purchase decision. Even though the they couldn't estimate how much in advanced, they still should warm me that there's another charge for the package. Instead, they did not tell me there's a brokerage fees which I can avoid by shipping through the [redacted].

Product_Or_Service: shipping

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Since the staff of the [redacted] store failed to declare all kind of the fees behind the shipment before I make a order. I would like require the [redacted] to wave all the brokerage fees of that package and refund the amount I paid for to me.

Business

Response:

Hello Sir/Madam, The International shipments has to go through the custom clearance process according to their (package send to country) country regulations. [redacted] have no control of the custom clearance process. Duties, fees and taxes are assessed on all dutiable commodities. These assessments are controlled by the country of destination and are subject to change without notice. We cannot predetermine the amount of duty or tax for a given shipment. Packages refused by consignee, or which for any other reason cannot be delivered, will either be abandoned or returned to the sender at their expense.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

According to the business response, they obviously know that there would be additional fees for shipping package outside the U.S. The only uncertain is the amounts of all kind of fees. My concern and complaint is that, they failed to remind me that I might or might not need to pay for that fees. If I knew that before making the purchase decision, I would have more options or just picked up another carrier. What's more, the brokerage fees, which I asked for refund was not collected by the CANADIAN CUSTOM, instead, it was collected by [redacted]. Please do not shift the blame to the CUSTOM.

Also, I searched online, and found that a lot users says they had the similar experience.

Thus, I still ask for the refund of the brokerage fee(or say clearing fee), $50.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by The [redacted] Store regarding complaint ID [redacted].Sincerely,[redacted]

Review: I used the UPS.com website to print out an address label to ship highly sensitive documents (original personal Identification certificates: SSC, Passport, Marriage license, birth certificate) to the [redacted] in [redacted], unbeknownst to me that UPS does not deliver to PO Boxes. Upon printing my address label, I think the website should have caught the keyword "POST OFFICE BOX" and alerted me to the limitations of the corporation- I find this to be conniving & an unethical practice on UPS. I then walked to the UPS store to make sure that my documents would be safely shipped. The UPS worker not only put the address label (that clearly stated POST OFFICE BOX) on the envelope, he scanned it right in front of me. When I asked "am I all set?" he replied "yep, your package will be picked up soon". As mentioned, these documents were highly sensitive, so I tracked my package to learn that "UPS does not deliver to PO boxes, your package is being rerouted to [redacted]". I immediately called the Passport agency who put me on hold and returned saying "we are not familiar with that facility, we suggest you intercept the package immediately, considering the nature of the contents". When I called UPS they insisted that the new destination would be fine and if I wanted to have it returned to me I would be charged $18. I truly feel that UPS set me up in an attempt to exploit my needs to make me pay more money to fix something that could have been avoided. I paid for express delivery for a reason, and now my package is still right next to me. UPS not only delayed my intent, but compromised it. UPS had several opportunities to tell me they "do not ship to PO boxes", but failed miserably (& likely on purpose). UPS should at least see that they have put me out 1000 times over by "re-routing" my package without my consent. Regardless of the "deal" UPS has with the original PO box destination, I was not comfortable with those documents being handed off more times than necessary.Desired Settlement: I would never purposefully send sensitive documents somewhere that I know UPS does not deliver to. Website & Store clerk should have caught the address and let me know. I am a graduate student who does NOT have the $$ to blow on intercepting packages bc UPS set me up. You should be ashamed that I have taken to filing a Revdex.com complaint- clearly no UPS reps will help me at this point. Please make this right

Business

Response:

Our store is not responsible for the complainant's issue. Since the package was a drop off, it is the customer responsibility to make sure the recipient's address is deliverable. Further more, the shipping label was created on UPS.COM and it was not created in our store by any of our associates, nor did we bill her for her shipping expenses. The shipping cost was charged to her by UPS corporate and not the UPS Store. We are a separate entity from UPS; we are a franchise. If the complainant has any issue she has to take it to UPS corporate. [redacted] ###-###-####[redacted] - The UPS Store [redacted]

Review: I went on UPS [redacted] to change the delivery of a package because I would be out of town when it was deliveredThe sight said My options were to hold the package, deliver to another address or send to a UPS Access Point pending.Some choices cost a fee and the one I accepted did not. There was no mention of a fee.There was a list of access points, one of which was a location in [redacted] Pa. which in hindsight would have been free to pick up, and others.The one I chose because I would be near it was the ups store. After the package was delivered to the ups store I got a call that it would cost Me $3 a day to get My package. I was gone 9 days for $21.The UPS store says too bad, UPS company says it is not there fault and the store can charge any amount they want. I was never informed in any way that there could possibly be a fee.On the contrary the web sight said $0.00 before I clicked OK.Ups corp will not help and the store will not give Me My package.I feel scammed,Please HelpI need a refund of UPS shipping to Get the item sent to Me since the UPS Store will send it back to the shipperThe tracking number is [redacted]ThanksDesired Settlement: Refund of shipping cost to shipper so they can resend the package

Consumer

Response:

I feel that UPS was negligent for not informing Me of a fee by the UPS Store when They offered to send the package there for free and telling Me I would need photo ID to pick it up, no mention of money.When talking to UPS manager He told Me they would put a notice on the web sight. I wonder if they ever will.UPS should refund the shipper the shipping cost so they can send the package to Me without Me or the shipper incurring any extra expense.My main motivation is to see that this does not happen to untold numbers of customers using the [redacted]Thanks[redacted]

Review: We have had a 7 year relationship with the UPS Store #1687. When I started with Custom Gate a year ago I took over all the shipping. I have since built a great relationship with the main contacts at the store, [redacted] and [redacted]. We frequently drop items off to be packaged and shipped. It is a familiar practice for me to drop items off and be contacted later in the day for shipping information when the store is very busy. We are generally not in a rush and have larger shipment orders so we allow them to provide service to other clients before us with no problem. When I dropped the mantle off on 12/11/14 the store was very busy. I had wrapped the mantle up in shrink wrap to protect it from the heavy rain so the fresh stain did not bleed onto my vehicle. When I entered the store [redacted] assisted me in bringing it from my car and I asked to have it packaged and shipped. [redacted] advised the next time I ship something similar to place cardboard on the corners to protect it from damage. I agreed with him and let him know in the future that I would do so. This was not odd to me as it is better to be safe than sorry in the event that a box breaks during shipment. [redacted] said he would call me later in the day when they were done and I left. I went next door to grab lunch when [redacted] approached me requested what type of shipment speed I would like. I told him there was no rush on the item but I wanted it to be delivered safely. He suggested we do not use Ground shipment because those items tend to get pretty beat up so I approved it for 3 day shipment. I received the attached photo that the homeowner took when the package was delivered on 12/15/14. [redacted] nor [redacted] placed the mantle in a box with any type of protection. They just placed the shipment stickers on the plastic that I had put on the mantle and shipped it. The mantle is clearly damaged and the cost to repair is very high. I went to the store to discuss this with [redacted] and [redacted] in person. When I described my complaint [redacted] became very agitated and started arguing with me in front of a store full of customers. I explained the mantle was worth upwards of $4,000 and the damage is unacceptable. I asked him why I wasn't given a phone call later that day to discuss insurance or confirm it had been packaged to my expectations and he said that I would need to ask [redacted]. [redacted] was clearly flustered as he was being blamed for the fiasco in front of at least 12 customers. He also said that I did not request insurance or packaging. I advised him that [redacted] was his employee and if he had failed to ask the proper questions it was due to poor training on his part. It is not my responsibility as a client to assume what questions needed to be answered. I cannot assume what information is necessary to ship a package with UPS, I am not a UPS employee. [redacted] refused to offer any compensation for the damages and refused to take responsibility for his errors. I requested a print out of the tracking info as I was never sent it and the contact information for the corporate office to lodge a complaint. I also requested they close our account out effective immediately. Upon leaving the store I called the phone number he gave me and it was disconnected. I thought it was very unprofessional and inconsiderate for him to provide me with a false phone number. We have had issues in the past such as our statements not being sent to us for 3 to 4 months then given "10 days to pay" or else we will be charged a late payment fee. These statements were apparently being sent to our very old email address and past fax number. I requested multiple times for the statements to be mailed to process as quickly as possible but they continue to send them to our old email and old fax number. Because of our relationship with the store we chose to look past these issues as we are happy with the delivery standards UPS has set. I am sure this is not how UPS operates and know you will handle it in the correct manner. Please do not hesitate to contact me with any questions. Thank you!Sincerely,[redacted]

[redacted]Desired Settlement: Void the charge to ship the wooden mantle. The mantle was actually discarded and we could not use it. This is under an account that we never used. They sent me a statement for a Mrs. [redacted]. They sent a statement for another account. My resolution I am seeking is for them to fix the accounting errors and I want them to close the account out with a zero balance.

Consumer

Response:

Attached you will find the requested documents. Please do not hesitate to contact me should you need any additional paperwork. Thanks!

Review: I needed to mail a walking stick my grandfather made years ago. I paid UPS for mailing materials -mailing tube and Styrofoam peanuts- and for packing the item, in addition to the mailing fees. The tube was delivered (on October 16, 2015), without the top, bottom, or my grandfather's walking stick. The top and bottom were never taped onto the mailing tube, as there was no evidence of tape being removed from the cardboard (usually some cardboard is removed during when tape is peeled away) and there was no sticky residue that one gets from tape. It is obvious that the store failed in packing and securing my item. I immediately filed a claim with UPS the day I received the mailing tube, and also called and emailed this UPS store. I got automated acknowledgments that my emails were received, but there was no other communication. I hadn't heard back within a few weeks, and called the UPS store. I was told that Ed Tosh was out of the country and would return on November 12, per his daughter Carolyn. She said that they had contacted UPS also. I emailed to follow up on the 12th and and got a response that they were still waiting on Ed to return. They are all aware of this issue, per my conservation with Carolyn and from the email noted above. As of today, November 25, I have not gotten any further communication from the store and there has been no resolution. From the time I walked into the store with the walking stick, the store has failed in their job of packing, mailing, and communicating. I have lost a family heirloom as a result of relying on this store to do its job.Desired Settlement: I want the store to locate my grandfather's cane and deliver it to me. If it cannot be found, which may be likely because the store and UPS did nothing, to my knowledge, to locate it, then the store must refund the fees I paid for the mailing materials and their inadequate packing services. The store must also pay for the $100 insurance on the item.

Business

Response:

Revdex.com spoke with a representative of the business who stated that they are waiting for more information from the customer about the value of the item. He stated that if the information is not received by the end of this week, he will refund the customer the amount she paid for packaging and shipping the item.

Business

Response:

A refund check has been sent for the amount this lady paid for shipping and packaging. We have received no information from her regarding the fair market value of the lost item.

Review: I attempted to ship an item via UPS using a prepaid shipping label. When I brought the shipping label to this store, I was informed that it would cost me $5 to print the label. I asked the manager to confirm that he was charging me $5 to print a label that I had already paid for. He replied snarkily, "Yes."The problem I have with this is that I've already paid for shipping services via UPS. This is a blatant bait and switch: UPS allows you to get a prepaid label online, but when you bring it to a store, they upcharge you. UPS provided me with an electronic copy of the shipping label, and this store refused to honor it. If I had walked in to ship an item without a prepaid label, there is not an additional $5 fee for printing one. They would determine how much it costs to ship, and print a label.I feel that this is an unfair and dishonest tactic to squeeze more money out of the customer, for absolutely no added service.Desired Settlement: I would like the UPS store to honor my UPS prepaid label the same as standard shipping service fees: no charge for printing the shipping label.

Review: On Friday November 15th I received a package from [redacted] containing two sweaters that I purchased. They did not fit and seller agreed that I could return them. I took the package to The UPS Store on Saturday November 16th soon after opening. I took the package there instead of to the [redacted] because I had never returned an item overseas before and UPS advertises its shipping expertise and customer service. I explained to the clerk at The UPS Store that I was returning the sweaters to the seller. I had language provided by the seller to include on the customs form to ensure that there would be no duty owned on the package because it was a return to the seller. The clerk filled out the paperwork. He asked me if I wanted to pay for return postage if the seller refused the package and I said no, that the postage to return the sweaters was all I was willing to pay. He quoted me a price of $32.02. The value of the sweaters was $275. He did not indicate that there would - or could - be any further cost. The package shipped on Monday November 18th. Subsequently I received a message from the seller in [redacted] that she had received a call from UPS that they were charging $57.25 "to act as the agent to clear it thru customs." Apparently UPS charges "agent fees" of which I was not told by The UPS Store. I subsequently called The UPS Store and spoke with the [redacted]. She told me it was "taxes and duties" and "you never know why a package will be hit." I conveyed this information to the seller who had spoken with UPS. She was sure this was not "taxes and duties" but a UPS "broker fee." There was no reason that a small package with two sweaters being returned to the sender required any attention justifying a $57.25 "broker fee." There was no duty or tax to be collected for this package. No duty or tax was charged - just a HUGE "broker fee" by UPS. The UPS Store is in the business of shipping packages and has been in this business for many, many years. The UPS Store knew or should have known that UPS business practices involved or could have involved an apparently large and arguably unjustified fee amounting to almost double the amount already paid by me for shipping. The UPS Store failed in its duty to advise me in the total charges for this transaction. The seller subsequently has researched this and found that [redacted] charges $5 for this service. She also advised me that there was a class action suit against UPS because of their business practices when it comes to [redacted] shipments. The UPS Store had a duty to provide full disclosure to me concerning the cost of this transaction. They failed in this duty by not disclosing the full potential cost of using UPS to ship this package to [redacted]. The UPS Store is in the business of shipping packages both within and outside the country and holds itself out as an expert in shipping. I relied on this expertise in making this international return. The UPS Store failed to fully disclose what it knew or should have know about the business practices of UPS in handling shipments to [redacted]. Additionally, the clerk wrongly indicated on the customs documents that the origin of the goods was the US when the origin of the goods was [redacted], which could have contributed to this additional charge by UPS being made. Product_Or_Service: ShippingDesired Settlement: DesiredSettlementID: Other (requires explanation) Refund of the additional $57.91 UPS charge

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by The UPS Store regarding complaint ID [redacted].

Regards,

Review: On December 23rd I paid the UPS store in El Dorado Hills over 200 dollars to ship my packages overnight. The packages did not arrive on time. I called the UPS store in El Dorado Hills and they promised me a refund in 7-10 days. The refund did not arrive until February 3rd and the refund wasn't the full amount. I called the UPS Store in El Dorado Hills and told them the refund wasn't for the full amount. After one days, the UPS Store in El Dorado Hills told me certain parts of the refund are refundable. This was not told to me when I spoke to the owner the first time. Overall, the shipment was late, the refund was late and the refund was less than the UPS Store in El Dorado Hills had promised me.Desired Settlement: The UPS Store in El Dorado Hills should refund the full amount along with my time lost speaking with them on the phone.

Business

Response:

A goodwill of $30 has been sent to the customer. The following letter accompanied the check:

February 10, 2014

Review: I stopped by UPS 5971 store at 9:40 AM on 4th June in order to send a urgent document. The cashier recommends me DHL Express which will deliver within two working days. So I paid $121.The document was picked up at 4 PM on 9th June and delivered to the receiver on 11th June. Yeah...it was delivered in two days by DHL, however stayed in Pittsburgh for 5 days.I asked to UPS store and HQ for refunding about overcharging; UPS store costs me $121 although it holds my document in its store for 5 days and delivered to the received in 7 days. But they denied.Desired Settlement: I am requesting a refund as UPS store' service was not appropriate to charge $121 for me.

Business

Response:

Review: I order business cards from UPS Online printing on 4/8, after two weeks my order is still showing as pending. I have tried to reach people on the phones and chat. No one answers the phone. And chat you wait forever and I still don't have any answers on what happened to the order. They said it would ship next day and I would get an email with tracking. It still says pending and I never received an email. I can't even cancel the order because can't reach anyone, I'll have to call my credit card to reverse the charge.

Any place else I would have had the cards next day.Desired Settlement: I want the order canceled and refunded, I had to order from some place else.

Business

Response:

Description:

We have tried contacting [redacted]o numerous times on phone number [redacted]. I have passed the complaint onto [redacted] to have them cancel and refund the customer.

COMPLAINT

INFORMATION

Customer Information:

Daytime Phone: [redacted]

E-mail:

The details of this matter are as

follows:

Complaint Involves:

Delivery Issues

Customer’s Statement

of the Problem:

I order business cards from UPS Online printing on 4/8, after

two weeks my order is still showing as pending. I have tried to reach people on

the phones and chat. No one answers the phone. And chat you wait forever and I

still don't have any answers on what happened to the order. They said it would

ship next day and I would get an email with tracking. It still says pending and

I never received an email. I can't even cancel the order because can't reach

anyone, I'll have to call my credit card to reverse the charge. Any place else I

would have had the cards next day.

Complaint Background:

Product/Service:

Business cards

Purchase Date: 4/8/2014

Problem Occurred:

4/21/2014

Model:

Account Number:

Order Number:

Talked to Company:

4/21/2014

Name of Salesperson:

Purchase Price: $26.00

Disputed

Amount: $26.00

Review: On Friday April 11, 2014 I created and ordered 500 Business cards via the online site. I entered my payment information, hit submit and their system locked up. My credit card was charged but I do not have any orders pending for the business cards. I called the customer service # listed on the site, but the call would not go through. I called the corporate office # and was routed to a customer service dept that re-routed me to a customer service dept for finances which re-routed me to the credit card dept. After being told I was in the wrong dept I called the corporate # again. I was routed back up to the customer service dept and the representative I spoke with there gave me an 800 # for a different customer service dept for the company that handles their printing. I called that # left a message. I called again left another message. I also attempted to contact them via the chat icon on their site as well as emailing them. It is Monday April 14th and I have not received a return call nor has the dispute been resolved.Desired Settlement: I want the charges to my account reversed immediately. I have already ordered cards through someone else because I do not trust this service from The UPS Store.

Business

Response:

Issued goodwill payment for 13.41

Consumer

Response:

I did receive the check from The UPS Store and was surprised. My initial panic that day and my ultimate complaint could have been avoided had someone returned a phone call. Days after the incident when someone did call I was told that this rep would call me back after he had spoken to someone to verify the information he was passing along, I am still waiting on that call. I thank UPS for the "goodwill" check but want them to know that all I really wanted was someone to talk to me and explain what happened.

Regards,

Review: UPS store in [redacted] ....Yesterday I found them deceptive if not blatantly dishonest. Had to ship a 58 piece antique set of china I'd sold on [redacted] for $350. Before the fact, I was led to believe shipping and packing cost of approx $100 total. But lady in charge said she'd she had to unpack my boxes before she could tell me "exact" shipping cost? That seemed reasonable. In the back room out of my view she not only unpacked. But totally REPACKED. During her lengthy process, I asked for a price 4 times. I had specifically told her not repackage till I'm told cost. She kept giving me vague answers. Finally she emerged with two FULLY PACKED large boxes. She weighed and informed me I owed $325. ..... For an item I sold for $350!!!!!. So $25 actual net to me for my mother's china.!!!!! In retro, I may have had several options. But by that time was under time constraint to meet shipping deadline. So accepted the situation. I was totally taken advantage of. I'm elderly and physically handicapped, and feel I appeared to the UPS employee as "easy prey." Could that have been a factor???Desired Settlement: of the $325 I felt forced to pay, I want a refund of $225.

Business

Response:

I truly apologize if this customer feels he was misled in anyway, but his account of the situation is grossly misrepresented. This customer called to get an estimate on packaging and shipping china to an unknown address. He was told that we could not give him an est¡mate without seeing the china. He did want to bring in it for us to see, but insisted that we had to give him an estimate over the phone because he was elderly and handicapped. He was told that we pack china in 20 cube boxes, and that depending on how many pieces of china each box we need for packing the cost is approximately $40.00 per box plus the cost of shipping.

When he came to the store the clerk that waited on him was not the person he spoke with on the phone for the estimate. The employee that took care of him in the store was made aware of the conversation that went on between him and the person he spoke with on the phone. when he came in he said he had called the day before, and had gotten a quote. The employee made sure he was aware of the charges, and he said yes. At no time during the exchange with employee number two did he require another estimate or he would have been told the same, that each box would cost him $40.00 plus tax for packaging plus the cost of shipping to his now known address. The employee was in his view the whole time his china was being packed.

This customer will not be given a refund. He was made aware of the charges, and was in no way coerced into shipping these boxes.

Sincerely,

Manager/Owner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

-------------------------------------------------------------------

AFTER THE FACT, I'VE LEARNED THAT THIS STORE IS NOT OWNED BY UPS. AND NOT GOVERNED OR CONTROLLED BY UPS. BY ITS NAME AND ACTION OF ITS REPRESENTATIVES., THERE IS IN FACT EVERY IMPLICATION THAT THIS STORE IS TOTALLY OWNED AND CONTROLLED BY UPS. AND THAT PRICING IS DICTATED BY UPS, THIS IS DECEPTIVE.

I FULLY EXPECT A REFUND.

"I truly apologize if this customer feels he

was misled in anyway, but his account of the situation is grossly

misrepresented. This customer called to get an estimate on packaging and

shipping china to an unknown address."

WRONG.... I TOLD THE FIRST EMPLOYEE WHERE THE ITEMS WERE GOING.

"He was told that we could not give him an

est¡mate without seeing the china."

WRONG....THE FIRST EMPLOYEE LED ME TO BELIEVE A PRICE RANGE THAT WAS UNDER $100. SHE WAS TOLD THE NUMBER AND SIZE OF DISHES, CUPS AND SAUCERS. I WOULD NEVER HAVE SHIPPED OR PACKED THROUGH THIS STORE IF I HAD BEEN GIVEN ANY REASON TO BELIEVE IT WOULD BE MORE.

"He did want to bring in it for us to

see, but insisted that we had to give him an estimate over the

phone because he was elderly and handicapped."

I AM ELDERLY AND EXTREMELY HANDICAPPED.

ALSO, THE [redacted] BUYER DID NOT FULLY COMMIT UNTIL THE EVENING BEFORE I CAME INTO THE STORE.

"He was told that we pack china in 20 cube

boxes, and that depending on how many pieces of china each box we need for

packing the cost is approximately $40.00 per box plus the cost of shipping."

WRONG..... NO BOX SIZE WAS EVER MENTIONED. AND AGAIN, I DID STATE THE NUMBER AND SIZES OF THE DISHES, CUPS AND SAUCERS. AN EXPERIENCED PERSON IN THIS PROFESSION WOULD KNOW WITHIN A CLOSE RANGE THE WEIGHT AND NUMBER OF BOXES REQUIRED.

"When he came to the store the clerk that waited on

him was not the person he spoke with on the phone for the estimate."

THE STORE CLERK # 2 WAS IN FACT MRS [redacted] WHO WITH HER HUSBAND IS OWNER OF THAT STORE.

"The employee that took care of him in the

store was made aware of the conversation that went on between him and the

person he spoke with on the phone. when he came in he said he had called

the day before, and had gotten a quote."

ONLY AT THE VERY END DID MRS. [redacted] MENTION ANY FIRST HAND KNOWLEDGE OF THE PREVIOUS CONVERSATION. CURIOUS, BECAUSE SHE TOLD ANOTHER CUSTOMER THIS WAS HER FIRST DAY BACK AFTER A TWO WEEK VACATION.

"The employee made sure he was

aware of the charges, and he said yes."

BLATANTLY UNTRUE. MRS [redacted] REFUSED TO GIVE ME THE PRICE UNTIL THE VERY END.

"At no time during the exchange with

employee number two did he require another estimate or he would have been

told the same, that each box would cost him $40.00 plus tax for packaging

plus the cost of shipping to his now known address."

BLATANTLY UNTRUE. I ASKED FOUR TIMES WHAT THE TOTAL COST WAS BE. HER ANSWERS

WERE EACH TIME DECEPTIVE AND EVASIVE. I DID STATE FOUR TIMES THAT THE CHINA HAD

BEEN SOLD ON [redacted] FOR $350.

"The employee was in his view the whole

time his china was being packed."

BLATANTLY UNTRUE. THE ENTIRE PACKING PROCESS WAS IN A REAR PART OF THE STORE. TOTALLY OUT OF

VIEW FROM WHERE I WAS SEATED IN THE CUSTOMER AREA OF THE STORE.

I WONDERED WHY THE "UNPACKING" WAS TAKING SO LONG. BUT ASSUMED SHE WAS ATTENDING TO OTHER DUTIES

AS WELL. BUT APPARENTLY, SHE WAS PACKING MY CHINA THE ENTIRE TIME.

"This customer will not be given a refund. He was

made aware of the charges, and was in no way coerced into shipping these

boxes. Sincerely, [redacted] Manager/Owner"

I ABSOLUTELY EXPECT THE REQUESTED REFUND. I WENT THERE IN GOOD FAITH, EXPECTING TO SPEND $100 AT MOST. I WILL TAKE LEGAL ACTIONS IF NECESSARY.

I'VE SPOKEN WITH A NUMBER OF LOCAL INDIVIDUALS SINCE THIS UNFORTUNATE EVENT, WHO HAVE USED THIS STORE. DECEPTIVE PRACTICES AT THIS STORE IS A COMMON THEME.

Business

Response:

I am responding again to the complaints of this customer. This customer was told to the best of our ability what the charges for packaging and shipping would be. He can try to spin this any way he would like, but we both know what happened. Once the items were packed and his shipping cost was given to him, if he did not want to ship it because of the price he didn't have to. All he had to say was no. Nobody told him he had to ship it. Just because he didn't like the price doesn't mean he can go ahead and have a service provided, and then demand a refund. No one in this store was being deceptive or misleading. Yes, I did have knowledge of the conversation he had with the first employee he spoke to, because she is my mother.

I have been in business for 10 years, we give an estimate on all packaging, and shipping to the best of our ability. I would rather have someone tell me no before I pack their items than to wait until their items are packed and not happy with the price after the fact.

We are not talking about the items not being packed properly, or that I sent them to the wrong place, or that I didn't send them at all. He got everything he paid for, he just decided he did not want to pay for it after the items had arrived at their destination.

Sincerely,

Manager/Owner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

---------------

Ms [redacted] previously

stated:

“each

box would cost him $40.00 plus tax for packaging plus the cost of shipping

to his now known address.”

I was NOT told that. But following that logic, the total

charge would have been $80 for packing the two boxes, plus the cost of shipping.

$126. That would be $206.

However that sum is still far more than anyone could justify

paying to ship an item sold on [redacted] for $325. I would have never agreed to it.

“I am responding again to the complaints of this customer.

This customer was told to the best of our ability what the charges for

packaging and shipping would be. He can try to spin this any way he would

like, but we both know what happened.”

We both do know exactly what was said, and what

happened !!!

“Once the items were packed and his shipping cost was given to

him, if he did not want to ship it because of the price he didn't have to. All

he had to say was no. Nobody told him he had to ship it.”

If she really means this statement, why wouldn’t she have responded

to one of my 4 requests for the price?

She apparently spent the whole hour packing my china. I had assumed the

one hour she had my china in the back room, that she was tending to other

business.

Does anyone think she would have willingly unpacked? Ms [redacted] presents as an intimidating person. It is

my opinion she does not expect to be challenged.

“Just because he didn't like the price doesn't mean he can go

ahead and have a service provided, and then demand a refund. No one in this

store was being deceptive or misleading. Yes, I did have knowledge of the

conversation he had with the first employee he spoke to, because she is my

mother.”

I believe she did not speak with the first employee, she now

identifies as her mother, until I after I brought up that prior conversation.

“I have been in

business for 10 years; we give an estimate on all packaging, and shipping to

the best of our ability.”

I asked FOUR TIMES. I

never got an answer. She was completely out of my view. I NATURALLY ASSUMED SHE

WAS IN THE BACK TENDING OTHER MATTERS. I COULD NOT BELIEVE SHE HAD THE AUDACITY

TO PROCEED with packing.

“I would rather have someone

tell me no before I pack their items than to wait until their items are packed

and not happy with the price after the fact.”

I didn't know the items were in process of being packed.

Ms [redacted] would have had some idea herself, of what the china

probably sold for. An honest business owner would have inquired upfront if I

were certain I could justify spending that amount of money, for that type of

item.

WHO WOULD EXPECT TO PAY $325 TO SHIP AN ITEM BEING SOLD FOR $350?

If I had told her to put everything carefully back into the

boxes I brought in, I don’t believe she would have done that. I’ve thought about that point a lot, and I

believe it would have required outside intervention, possibly from police, to

achieve that.

“We are not talking about the

items not being packed properly, or that I sent them to the wrong place, or

that I didn't send them at all. He got everything he paid for, he just decided

he did not want to pay for it after the items had arrived at their destination.”

That is totally insulting.

And she knew the moment she finally did tell me the charge

that I was extremely upset and completely dissatisfied. I told her so in no uncertain terms.

I now spoken with quite a few people who have also had bad

experiences at Ms [redacted]’ store, and state they will never trade there again.

I WILL BE TAKING LEGAL ACTION IF THERE IS NO REFUND.

Review: I brought a large package to the UPS store and stated that I needed assistance in sending valuable electronics through their Ground service. The clerk asked if I wanted to purchase insurance to cover damage, which I agreed to buy. He stamped "fragile" on the package and said they would add tape to reinforce the item for transit. The package and it's contents were destroyed en route to the destination, and UPS said that the box and packaging were not inadequate and thus not eligible for insurance reimbursement. I was never informed of the minimum parcel or packaging requirements by the UPS store regarding the insurance terms, which should be clearly communicated before purchase in order to ensure that packages where insurance is purchased are actually eligible to have their contents covered. The communication from the store was also poor, because even though I had received notice that the returned package was delivered on 4/13 and had called the store twice to have a supervisor contact me, it still took nearly 10 days to get a response and the supervisor still did not reach out, but rather had the clerk pass on the information.Desired Settlement: Reimbursement for $600 declared value of the insured items.