Us Coachways

Revdex.com:Spoke with headquarters, all agreed commitments were completed, and satisfied with outcome I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The consumer must allow adequate time for the delivery of the checkIt has been issued and mailed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive payment from US Coachways In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, U.S Coachways has admitted to their fault of not applying our buses as had apologized and agreed with refunds(See below apology and refund information from U.S Coachways Joseph J [redacted] sent on January **, 2017).We humbly await our refund [redacted] ***###-###-#### [redacted] MESSAGE FROM U.S COACHWAYS ON REFUND AND APOLOGY: [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [full refund is what we are looking for..] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The consumer booked on 3/**The trip was already close to being over hours & miles so the drivers had to go off duty when they arrived at their destination and the consumer was made aware of this at the time of bookingThe consumer did not provide her itinerary until 3/**When the final itinerary was reviewed we immediately noticed the consumer needed the vehicles to drive them around locally the whole timeThe consumer was advised that the local service would make the trip illegal and we could not accommodate the local services and the drivers would have to go off dutyIt wasn't until 4/ [redacted] that decided she wanted to cancel because we couldn't perform an illegal trip for herUS Coachways stands by its original decision to deny the consumer a refunds based on the provisions of the agreementWe kindly ask the Revdex.com to administratively close this case

After careful consideration and review US Coachways final offer is $ation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Given the severity of the complaint we feel a % refund offer is not acceptable We had members of our group physically ill and unable to complete the trip We were over two hours late arriving to our destinationEvery single person on the bus trip was overcome by heat and fumes So much so that we had to stop the trip and get fresh air before we were able to continue the trip We were not delivered the services promised The trip down was late and physically unbearable We arrived home late as well and while the trip home was comfortable as far as the temperature and fumes were concerned, we were all uncomfortable and on edge due to the unsafe way the bus was being driven We will accept a % refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, I do have to add that I found out on Saturday that my trip for Sunday had been cancelled The [redacted] would not have been in to notify me of the cancellation until Monday--after the trip was scheduled to take place Please review your policies so that future clients are notified immediately about cancellations Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My biggest complaint is that the business did not address their failure to notify me about the cancellation I just happened to discover the cancellation when calling to verify the pickup time I can't say I would have been happy, but I at least would have been content with a simple apology in their response However, since they failed to even apologize for not notifying me, we can continue this back and forth.While they refer to the contract agreement in their rebuttal, the agreement also indicates that they would look for an alternate vehicle, and have the right to lease equipment to fulfill the contract To my knowledge, neither of these were attempted Their limited liability in the agreement is only valid if it cancellation was due to circumstances outside their control, AND they were unable to secure alternate transportation It does not limit their liability simply because they didn't try finding alternate transportation to fulfill the contract The cover letter included with the agreement also indicates that "We insure that our customers are provided with a well knowledgeable staff and most reliable transportation that is state of the art." If that's true, and they didn't simply cancel for being overbooked (something that IS within their control and again, not subject to the limited liability), and they have such reliable transportation, how did they not have time to repair the mechanical issue? They certainly had time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: #This case was first brought to the attention of the NY General Attorney's office, who just serves as mediators on this type of customer complaint's matters #Then two members representing the group, ***, one of which signed the contract with this bus company, US Coachways, Inc., (USCI) ultimately decided to accept their offer after we made several strong efforts directly with them and then the above agency and now with the NYRevdex.com However, TO BE CLEAR it was NOT accepted due to being SATISFIED Their offer amounted to pretty much just over cents on the dollar of the estimated lost amount—well over $11, This is partly because some members came as far away as Brazil and other distant places at great personal expense The LOSS could have been GREATER if tallied even more comprehensibly for the actual bottom line cost INSTEAD, their offer was accepted because [redacted] DID NOT WANT TO SPEND another $to bring the case to ARBITRATION This would have been the next step and the only legal avenue the group had to pursue as per the contract and/or possible costly protracted litigationEven the legal option of bringing it to Small Claims Court for a potential maximum of $5,would also have not worked because of this arbitration clause in the contract The very restrictive contract USCI makes customers sign is riddled with all types of smaller print conditions that really only protects them Clearly, the only implication one can make from the use of these provisions is they addressed most likely multiple prior customer complaints Unfortunately, a regular lay person is typically not initially super suspicious or legally savvy, especially of such an innocuous thing as a simple bus trip, to have avoided signing itFrom all their splashy wonderful advertisements and referrals on their website, signing their contract just seemed just another formality that this business required and had to meetAfter this incident on April ***, we since have researched USCI much more thoroughly, among them with the NY Attorney General’s office, NY Revdex.com, and several other public referral websites, finding out we should have done so beforehand #Lastly, USCI’ [redacted] ***’s, [redacted] , defense that they did perform the service just because they were there on time (we or anyone else can’t really attest to that claim), ready to drive us to our destination, and the driver parked the (UNMARKED) bus on the large parking lot (WAY BACK) to wait for us, are by themselves indefensible because of the following other factors that follow (A) We met their required payment plan well in advance of the day in question, as per their contractThey were in possession of all our fare by the date in question (B) We ALSO arrived at the [redacted] well before the pickup time, ready, able and anxious to have fun for that once in a lifetime year high school reunionWe waited by the entrance lobby’s open and visible area to anyone from the outsideThere was NO other place to wait atThey must know or we assume that they do, being in this business, that without transportation we could go nowhere And, since when is it common knowledge/practice that a group of people must go around parking lots looking for their rides and walking extensively, abled bodied or not, elegantly dressed, as it is the implication USCI contends? (C) ALL OUR PLANS HINGED SQUARELY ON THEIR PROVIDING THE CONTRACTED TRANSPORT Just because they defend “SHOWING UP ON TIME AND PARKING ON THE PARKING LOT”—out of sight far back on the parking lot, without ANY BUS MARKINGS TO INDICATE CLEARLY THIS WAS THEIR BUS—does not excuse their apparent absence and/or absent-minded lack of communication or training between the office and their driverIf nothing else, most importantly had the driver had/used experience and common sense, he could always have come out reaching us on foot if necessary! (D) When [redacted] alleges there was a “DELAYED CONNECTION” between the dispatcher, driver and us, it was also a question of too-little-to-late type of thing We did begin calling USCI literally minutes after the official pitime with no one answering, and leaving messagesAfter about ½ we heard from a dispatcher who would contact the driver telling him we were thereHe never contacted usInstead we have pictures of him relaxing behind the wheel with ear buds on listening to music or somethingBy the time we all finally found each other, and only due to one of our member’s desperate attempt to find this phantom bus, it was due to going on an expedition search in this large parking lotThen, the driver told us it was too late to make it from [redacted] to [redacted] *** Even then we tried delaying [redacted] ’ departure when contacted to wait for us but it could not do so for they had other parties on the boat (E) We did not “MAKE THE CHOICE”, as [redacted] claims in her answer, to stay at the hotelRATHER, IT WAS A MATTER OF THEY MISHANDLING OUR AFFAIR AND WE HAD NO OTHER CHOICE! Without this chartered paid bus, we had no other pre-paid, arranged affair to substitute it this late (around 8PM) AND with such a large groupWE HAD TO STAY, PERIODActually it was cheaper to now stay there at the hotel to have a meal and salvage the rest of the night as best as possible, than do or go someplace elseOf course, it naturally had to turn into an unplanned involuntary expense, all of it unnecessary, as it had been included and paid for already as part of the cruise, with appetizer and a meal, alcoholic beverages and entertainment—let alone all the additional fun/emotional activities we separately planned geared to a boat experience Since USCI, messed us up, are we now supposed to just do nothing after all the emotional planning due to their irresponsible mishandling of our trip? Additionally, members who came from far away who paid to participate on the cruise also paid for an extra hotel night that otherwise they didn’t have too (F) It was USCI and its driver’s responsibility to make it his business once on the premises to seek us out and announce his arrival in one way or anotherIt was the driver’s obligation to know who his party was and exactly where he was goingWe later found out that he wasn’t even sure of these detailsIt should have been standard for him to seek us at the [redacted] ’s front lobby and/or call us back after we repeatedly tried early on to contact their dispatcher If necessary, he could have met us either outside by the parking lot upon VERBAL advisement first (not customary), and/or quickly drive to the customary entrance pickup area where all other uses/limos/cars/taxis were already using, coming and goingContrary to [redacted] ***'s contention, we didn't expect him to "stay parked at the [redacted] Hotel entrance" but we were totally ready instead to board immediately upon him showing upAgain, this is what is customary, and what all of us have experienced with other charter bus tripsWe are after all "Seniors"! (G) If, as they attempted to claim later after the incident—AND NOT ON THEIR CONTRACT, BY THE WAY—that they do not pick up at the proper entrance as customary, then they SHOULD HAVE ORIENTED US to that fact well before our event as part of their obligations to the customerIt was NEVER explained in any manner, WRITTEN NOR VERBAL In summary, not even having gotten ALL our money back could have ever replaced that memorable night It’s lost forever, however replacing just the monetary value of this occasion would have been a small consolation than to feeling we were duped, instead! We (members) only will have one fifties year reunion in each one of our lifetimeUSCI acted in an inefficient, irresponsible manner and their satisfaction claims are without merit Judging by other research we conducted on their background, it is our opinion they should not be in the business of providing transportationThey do not appear to even own any transportation vehicles even though they present themselves on their website as a major nationwide operation, offering a myriad of services accommodating from the small to the largeRather, it appears their small office is in the business to subcontract all these services to independent business' owners sprinkled throughout the nationThis would make it impossible to have a handle on quality control of such services [redacted] ***’s “GOOD FAITH” claim FOR REFUNDING us ONLY our bus fare was merely as a result of our contacting government agencies for help, FORCING US TO SPEND EXHAUSTIVE TIME AND EFFORT, adding insult to injury It was VEHEMENTLY RESISTED BY SEVERAL CONTACTED INDIVIDUALS AT USCI WHEN WE TRIED TO AT FIRST RESOLVE THIS CONFLICT WITH THEM DIRECTLYIn our opinion, after our devastating experience, we don’t consider them a trustworthy business that we can ever recommend There are 50, [redacted] members, [redacted] Lobby staff, and a manager who witnessed and can attest to our desperation, anxiety, and attempts we made that evening to connect with US Coachways, Incto no timely avail ? Sincerely, [redacted] ***

US Coachways has reviewed the consumers complaint Without any knowledge or consent of US Coachways the consumer had applied a vehicle wrap to our vehicle resulting in exterior damage to our vehicle after the wrap had been removedIn addition the consumer utilized the vehicle in excess of the contractual time they had been quoted on thus resulting in overtime as per the provisions of the agreement in which the consumer entered and agreed upon US Coachways has not other consumer information other then what has been providedThe charges remain valid; therefore we decline any request for refund

I have reviewed the consumers complaint and US Coachways has offered the client a $refund

We have reviewed the consumers complaint and have offered a $refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: why was our needs rejected? we tried to talk with supervisors but were refusedIf we had been allowed maybe this would not have come to a Revdex.com complaint As you subcontract on a regular basis and did for our trip why wasn't this option even considered? We still feel we deserve a refundYou would think our losing over $on what was supposed to be a fun tripWe tried and tried and tried to no avail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are not disputing US Coachways' initial increase of price from $5,to $10,978; we agreed to this price increase before it was charged, and recognize that it was due to US Coachways' fleet selling out because of a historic eventWe are, however, requesting a partial refund because the vehicles and services provided by US Coachways were subpar We feel that $5,(approximately 50% of the total cost) is an appropriate amount considering the severity of conditions on the buses and the negative experience of our riders We would hope that US Coachways would be able to recoup some of this refund from the partner from which they rented the unacceptable buses and drivers For reference, I am attaching our original memo, submitted to US Coachways on January **, 2017, which provides additional details on specific problems with each of the two buses.Thank you for your assistance resolving this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the consumers complaint and deny a request of refundThe consumer agreed to the terms and conditions that regardless of time of cancellation consumer accepts the responsibility of a $cancellation feeIn addition at the time of the reservation the consumer opted to purchase cancellation insurance in the amount of $

Please have the consumer supply me with his government issued ID and email address for verification

On April **, 2016, I contacted US Coachways to secure a trip from Saint Louis University to Atlanta, GA At the time I spoke to an operator by the name of Keith L*** He walked me through the reservation process of completing an on-line itinerary When we got to the payment portion I advised him that our Accounting Department will need to submit a purchase order I forewarned him that it might take a few days However, on the next day to expedite the payment We included our Travel & Entertainment [redacted] It wasn't until April **, 2016, after I hit the send to the Account Manager I was notified that they only had two buses available and they are no longer available What's really confusing, after I was informed of this by Kieth M***, Manager I received another e-mail from Max D [redacted] s indicating that a bus was available and they would give us a coupon His email came to me about 6:p.m On Monday, April ***, I sent an email to the manager and he responded with an attitude and thought things were calm until I addressed the issue of receiving the e-mail from Max This company is very unprofessional and does not care about it's customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is my formal complaint so it should be noted regardless of whether or not I signed the contract Every person that rides any of your chartered buses are customers and has a right to complain I never stated or suggested that the the contract was with my minor daughter simply that my minor daughter was a customer and thus I had a right to advocate a complaint on her behalf On the other hand, you are correct in that I am not the one who signed the contract and not the one who should receive a refund which is why my complaint and resolution could've been solved when I originally contacted you last week about replacing the bus not refunding In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***