Us Coachways

US Coachways follows and adhers to the guidlines set by the FMCSA US Coachways does not concur with your statement that the drivers were not within their legal limitsAll drivers log are audited by the DOT and the FMCSA and should they find any discrencies we will respond to them

Per our original response; the consumer waived all right to dispute this as they have accepted our offer of a $refund on 10/** Attached shows the consumers recorded IP address acknowledging and accepting the following I [redacted] , hereby accept this offer in settlement and release US Coachways, Incfrom any further financial claims regarding the charter listed above This includes charges disputed with any credit card company regarding the above charter.The Releasor acknowledges that this release is given with the express intention of effecting the extinguishment of certain obligations owed to the Releasor, and with the intention of binding its directors, officers, employees, agents, assigns and successors For the above noted consideration the undersigned further agrees not to make claim or take proceedings against any other person or corporation which might claim contribution or indemnity under the provisions of any statute or otherwiseIt is agreed that the payment is not deemed to be an admission of liability on the part of the ReleaseIt is declared that the terms of this settlement are fully understood; that the amount or type of consideration stated is the sole consideration for this release and that the sum is accepted voluntarily for the purpose of making a full and final compromise, adjustment and settlement of all claims for injuries, losses and damages resulting or which may result from the above noted dispute [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

US Coachways has already responded to this complaint on more than one occasionWe ask that this case be closed

As explained in the complaint; the consumer logged online to our website to request a location change of their pickup location; any changes made online the consumer is notified no changes can be guaranteed unless a confirmation is given in which this case was not US Coachways does concur the consumer called dispatch and spoken with [redacted] who had requested the status of the bus; below is a statement from [redacted] describing the detail of events Client called asking for her bus, I contacted the driver and he said that he'll be approximatly15mins late once I told the client this she stated does he have the new address? The new address was for a Brooklyn pick up and the original pick up was in Harlem The request for the itinerary change was never confirmed and was updated hours prior to pick upDispatch directed the driver to the new address in Brooklyn which took him over an hour to get tothe clients called several times and then decided to take their own transportation to the destination Based on this information; US Coachways does not agree to offer the consumer a refund as it was at the result of the consumer that the bus was not in the correct location and was the consumer who decided to cancel services

Consumer was issued a full refund – check mailed close of business on All in good faith, this client was offered a $credit for a future new booking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business holds their customers to a higher standard that they themselves are not willing to uphold Yes they have everything spelled out in their Terms and Conditions, but to cover themselves in the event that they do not deliver on their service I am glad that I backed out of a contract with them If they were not able to deliver after day of signing the contract, how will they perform for the rest of the contracted period They should be more concerned for their customers than lining the pockets of their investors In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

US Coachways has no recollection of this complaint or this consumer Will the consumer please provide us with a contract charter #?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes I was refunded in full but this business should compensate our team for unexpected monies, effort and time that I had to expend to make up for their company's ineptitude My experience with this company was deplorable at best downright disrespectful at worst In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Once again I direct the consumer to the following provision and ask the Revdex.com to close this case “This company shall not be liable for items left on the vehicle or loss of time to due to mechanical failure, inclement weather, or road conditions (road repair, accidents) or other acts which U.SCoachways, Inchas no control.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This does not resolve fact that they did not cover the tolls or that they did not refund usCompletely unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Per the supporting evidence provided the consume has no right to contest any other patrons refundThe consumer has acknowledge that she herself has received a refund; if any other consumer on board has not received a refund we encourage them to come forward to allow US Coachways the opportunity to review and respondWe ask that this case be closed

US Coachways has reviewed the consumers complaint and is offering the consumer a $credit to be used for future servicesIt is our understanding that the consumer had made a change through our online portal the evening before her scheduled servicesAny changes have to be reviewed and approved by management during regular business hoursThe consumer is notified instantly that changes are not guaranteed unless they receive a confirmation stating the request has been accepted by US CoachwaysThe consumer did not receive this message therefore is not entitled to any refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Per the response from US Coachways we provided a detailed itinerary to themAttached is an email entitled EMAILQUOTE that was sent to Donna N [redacted] to setup the itinerary that details out that we wanted to leave the park at 7:or 8:00pm on May *** US Coachways entered the itinerary & notes that we need to be there all day and leave in the evening, why would they incorrectly enter the time? We approved the itinerary because it has the verbiage “We will need transportation to a local high school for a choir competition and then dropped off at Cedar Point for the day” in the notes sectionHow is that our “itinerary error” Also attached is a video and a screenshot that shows the above verbiage in the notes section of the tool that US Coachways uses to quote and plan itineraryI also attached a video called “Cannot edit itin” to show you that as the consumer, we cannot edit the itinerary at any point of the process We are fair people US Coachways made the mistake with the itinerary, but we are not complaining about having to pay for the “additional hours” for the bus driver on the day of May *** But US Coachways needs to own up to their mistake in the itinerary entry See this link for the videos I mentioned above [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes, I agree that US Coachway stated a refund was issuedThis was stated via email and on a telephone conversation with [redacted] As I stated before, I have not signed any refund release form so until I see the funds in my account, I can not go on your (US Coachway) word aloneAlso, as I also previously stated, I spoke to [redacted] on numerous occasions and he was the one who told me about the $cancellation feeI have no emails from him besides a quote but I spoke to him on the phone on more than one occasionYou can ask him for your documentation but I'm sure memory may escape himMaybe you record your callsThat way you will have the proofCan US Coachway send me a form to be signed by myself and them to solidify this refund? I don't trust that it was actually sent off and that this is being told to Revdex.com so that the case can be closed Concerning the final confirmation you posted, well it does state that, "client not confirmed charter details resolved"What exactly does that mean? That definitely does not look like a final confirmation to meI paid a deposit of $as stated per US Coachway's policy and logged on to the system to see why a second charge of $had posted to my accountThat prompted a call from me by which I was told it was a "glitch"So not sure what you were trying to point out with that "confirmation" Lastly, I've read your terms and conditionsI'm actually still waiting on the polity proof that states the full balance will be charged almost days prior to the trip dateDon't worry, I'll waitThis was done by US Coachways on January **, You can quote policy when it's convenient for you but when one of your employees tells a customer wrong information AND you (US Coachway) also go against company policy and blame it on a glitch is not fair at allUS Coachways has done nothing to accommodate! You are giving us a refund but thats not accommodating us, we deserve thatBUT to sit here and say you won't return ALL of our funds is ridiculousYou all knowingly made a mistake (the mistake of charging us two times) and are not taking responsibility is both unprofessional and my final recommendation is to NOT close this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

USC has reviewed the consumers complaint and have cancelled the duplicate booking and refunded the consumer in full for the $charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order to make it crystal clear we would, once again, like to reply to US Coachways, Inc.’s (USCI) latest response of The $fare REFUND (only due to the NY Attorney General’s involvement) USCI offer was and had to be ACCEPTED by us because we had NO LEGAL RECOURSE and they even gave us THE (!) DATELINE to do so, BUT this acceptance by no means, meant we were SATISFIED with this outcome If we had taken legal action, it would have cost us an extra $arbitration fee and potential protracted expensive legal wrangling We recognize now that the obligatory USCI contract each customer has to sign to get USCI bus brokerage services (they subcontract to multiple other bus companies, and don’t appear to possess their own fleet) covers them for every potential occurrence possible plus additional fees Our losses were in excess of $11,500, as detailed in our complaint filed with the NY Attorney General’s and your office In response to their achievements and claims of “ transparency ”, “ .grossing over Million ”, and, “...the Official Charter Bus Company of [redacted] ***”, etc., the sources below paint a very different picture of this company: NY Attoney General report on 913: [redacted] - “ [redacted] [redacted] ” [redacted] /Legal Financial Fraud Law Newsroom: [redacted] - ‘" [redacted] .’ Actual Customers Reviews: [redacted] (about out of negative) Actual Reviews: [redacted] - (about out negative) Reviews: [redacted] - (about out of negative) Reviews: [redacted] - (about out of 52) Reviews: [redacted] (about complaints since Oct 2011, averaging 3/month even if “Resolved” with the agency, probably due to signing their extremely ‘comprehensive contract’, just as we did) Reviews: [redacted] - [redacted] ," Review: [redacted] - (one negative out of one!) Following find the picture of the building in which USCI’s occupies one suite as its corporate headquarters: [redacted] We respectfully request closing this matter at this time, and thank you very much for your services Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are still being reluctant to pay the outstanding invoicesI need the payment immediately In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becWhen I originally called the depot and talked to the dispatcher, Kevin, he stated he would see about a refund being made, since the bus clearly was not safe to be travelling from Delaware to North Carolina with the safety hatch held together with string (see attached picture) I also think that the endangerment the driver put the adult chaperones and children in, while driving in rush hour traffic while talking on her cell phone, not once, but FOUR times! I'm pretty sure that is against the law, as she held the phone in her hand and did not use a Bluetooth They also were supposed to send a passenger bus, but instead sent the full size "broken bus" and then lied about the hatch being broken This is not delivering what was promised or what we booked and why we feel we are entitled to a full refund I spent numerous hours and phone calls on my own time to deal with this, just trying to get a hold of anyone at this company is ridiculous I have never dealt with a company that really has no regard for the customer and actually tries to blame the customer for their issues In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I feel they only addressed PARTIAL Issues In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]