Us Coachways

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am sending this email regarding the bus company, US CoachwaysI posted an official complaint with he Revdex.com in which a response was given, however, the issue is still not resolved since US Coachways has still not sent a check as they promisedAt least it has not arrived in our hands as of yetAmple time to get that to us has quite passedYour help in resolving this issue will be greatly appreciated[redacted] , [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This statement is not accurateWe asked for outlets initially, the wifi was additionalWe did not want it at no costWe asked for a price with and without wifi which your company failed to produceWe were told to have a rider make their phone a hot spot, but we are not guaranteed service everywhereAlso, we refused to speak with you on the phone until a quote with and without wifi was providedThat is why we never had a conference callThe $is not vaild if you stated we had to pay to SEE a bus and then were charged 4x the amount we expected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

US Coachways has reviewed the consumers complaint and has offered a $refund because of the shortage of seats and time delayThe provisions of the agreement in which the consumer entered upon stipulate the US Coachways reserves the right to lease equipment through a third party to fulfill its agreement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] US Coachways has in no way accepted responsibility for sending a bus knowing it was not mechanically sound to make the trip we contracted them to makeI want an explanation of how hours driving time and hours on-duty time for a driver is lawful and does not put passengers at risk, and is not against FMCSA regulations I want an apology from US Coachways to my students who worked hard and raised money over several months to take this trip and pay for the expensive hotel rooms they couldn't use one night because of US Coachways' lack of judgement when sending the bus they did In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has advised that they mailed a refund check We are currently waiting to receive the check Once the check is received, we will consider the matter resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not been issued and full refund in the amount of $4,972.07.USCoachways cancelled the trip on April **, with this email: [redacted] USCoachways cancelled service and therefore I am due a full refund.Thank you for your help in issuing my full refund, [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of 12/*/ [redacted] ***, I have not received a refund in my account for the card that was used in the initial transaction and that is located in my profile This can be verified via my bank What date was this refund issued, amount and how? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] The company did call today and indcate that the money orders willed be mailed today therefore hopefully I should receive by sat

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This does not resolve fact that they did not cover the tolls or that they did not refund usCompletely unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have reviewed the consumers complaint and decline the request for a refund of $ As per the provisions of the agreement in which the consumer entered and agreed upon the following provisions First Come First Serve: /> Charters are reserved on a first come, first serve basis U.S.Coachways, Increserves the right to cancel this reservation if your requested vehicle is has mechanical faultIf your requested vehicle is unavailable due to mechanical fault you may approve U.SCoachways, Incto continue to seek other alternative vehicles to accommodate your travel needsAuthorizing U.S.Coachways, Incto seek another vehicle may increase your charter cost rate, you may decide at that point if you would like to proceed with the new vehicle and new charter rate or cancel your entire contract and receiving a full refund of all monies paid at that time Service Charge: All charters include a 15% service charge which includes a minimal gratuity to the driver, tolls and fuel surchargeAn additional 5% administrative fee which is not included in your charter cost will be added to the total amount to be charged on your credit card authorization formThis fee enables us to provide you with a dedicated Project Manager for your charter, 24hr Dispatch Service and 24hr Customer Service Back on @ 19:59:the client [redacted] logged online from their PC which their IP address has been recorded as [redacted] from Ontario California agreed to the terms and conditions of our contractIt is the consumers responsibility to fully understand the contractual terms and provisions of our agreement In good faith US Coachways has offered to waive the 5% admin fee which would result in a $refund should the consumer accept The client booked online and has agreed to the Terms and Contract [redacted] Client: [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the consumers complaint and a request for refund has been denied.US Coachways does concur with the consumers statement that (10) Motor Coach Buses were contractedUS Coachways had dispatched (8) motor coaches to the consumer and due to mechanical and or safety concerns US Coachways had provided enough mini coach buses for the remaining passengersAll buses were utilized for this day and services were provided

We apoligize for the inconvenience A check in the amount of $will be mailed todayThe check # is ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Good Morning, We just returned from Christmas break, so I apologize for not getting back to you sooner We did receive the refund check and it was deposited the week of As of this moment, it would appear that it cleared, so we are satisfied Thank you, [redacted] [redacted]

US Coachways spoke to consumer on 05/ [redacted] and advised that check has been overnighted via *** Tracking # [redacted] ***

US Coachways Inc has reviewed the consumers complaint and decline to offer a full refundIt is the opinion of the consumers that the bus was not up to DOT regulations; the USDOT annual inspects all buses and has determined this bus to be safe for passenger carryUS Coachways stands by its previous offer of $

US Coachways has reviewed the consumers complaint and has offered the consumer a refund of $which the consumer has rejected and is not willing to compromise for anything lessOur final offer to the consumer is $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I also stand by all my previous statements, but will agree to $500.00, but not to be used for towards future travel [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***