US Educational Financial Solutions, Inc.

I think this company is absolutely the best!! The associates really care! Ines was wonderful to speak with, thank you Ines!!

May 29, Via On Line Submission Revdex.com serving Northeast California *** *** *** ***
*** ** *** Re: *** *** Revdex.com File No.: ***Our Client: US Educational Financial Solutions, Inc Our File No.: *** Dear Revdex.com serving Northeast California: As you know this firm, *** *** ***, represents US Educational Financial Solutions, Inc(“US Educational”)We are in receipt of Ms***’s rebuttal dated May 21, 2018. We provide the following response. While US Educational respectfully disagrees with Ms***’s statements, it does wish to address her dissatisfaction. As such US Educational will agree to provide Ms*** with a refund of $1,as she has requestedMs*** can expect to receive her refund within the next to days. Given that US Educational has provided what has been requested of it by Ms***, we ask that the Revdex.com close this matter as satisfactorily resolved. Very truly yours, *** *** *** *** ** ***, Esq For the Firm ***CC: Client

I am rejecting this response because: I am still not satisfied, you keep saying that nothing was said about certain things however like I say if they record every phone call like they claim the recordings will be their to hear for yourself!!you are doing nothing more than trying to get out of repaying me for services that were never followed through on by your business! as for the way I used profanity that is getting real old!But the fact that the owner called me and yelled at me for reporting him to the Revdex.com is more of a matter of an issue.I have said it before and will say it again I WILL NOT DROP THIS COMPLAINT UNTIL I AM REFUNDED IN FULL!!So until you take care of my refund for services I never received I will keep refusing to accept!! Good Day!!

They were awesome to work with
Kim
G***

February6, 2015 Via On LineSubmission BetterBusiness Bureau serving Northeast California 3075Beacon Blvd WestSacramento, CA 95691 Re: Karen Denise *** Revdex.com File No.:
*** Our Client: US Educational Financial Solutions,Inc Our File No.: *** Dear BetterBusiness Bureau serving Northeast California: This firm, *** Marder, PA,represents US Educational Financial Solutions, Inc(“USEFS”)We are inreceipt of your inquiry referring to a complaint filed by Ms*** on February6, 2015. We provide the followingresponse. USEFS disagrees with Ms***’sassertions, specifically that “none of what was communicated to [Ms***by USEFS] had any validity to it.” USEFSprovides quality services to its customers primarily consisting of interactiveCDs, nine (9) separate booklets each covering a separate financial subject, andseveral other materials designed to teach consumers to obtain their financialgoals. Each of the booklets addressesall components of becoming financially healthy from developing the rightmindset to obtain wealth, to controlling financial stress, to living within abudget, and to proper investing and retirement planningMany consumers who havepurchased USEFS’ products and services have managed to turn their financiallives around and USEFS is proud to play such a substantial role in itscustomers’ lives. Responsive to Ms.***’s assertions, USEFS clearly explained on several occasions that itsspecific services did not include USEFS’ paying Ms***’s creditors on herbehalf. In exchange for a reasonable feeUSEFS provided the above stated products and services to Ms***. Ms*** entered into an agreement withUSEFS in which all of the details of USEFS’ services were clearlyoutlined. Ms*** also took placein a compliance call in which she verbally agreed that she understood all ofthe terms and conditions of USEFS’ services which outlined all the fees USEFSwas to charge Immediately upon USEFS’discerning that Ms*** was dissatisfied with USEFS’ services by receivingthis complaint, USEFS contacted Ms*** to resolve her concerns. It was then that USEFS advised Ms*** thatit would be providing a full refund of fees to her. USEFS has since provided a refund to Ms.***. In response to USEFS’sproviding Ms*** with the refund she indicated that she would advise theRevdex.com of her satisfaction in how USEFS resolved her concerns USEFS is a customer orientedcompany that is genuinely concerned with Ms***’s apparentdissatisfaction concerning USEFS’ services. In light of the foregoing we ask that you close this file as resolvedindicating no wrongdoing by our client Very truly yours,***MARDER, P.A. *** ***, Esq Forthe FirmCPMCC: Client *** ** ***, Esq

I really appreciated working with Jeff! It felt very real and natural and he was very patient and upfront with answering all of our questions and concerns which is critical for trust in dealing with such circumstancesWe're excited about becoming and staying debt free and believe this is the right path for us to take
Thanks Jeff!"

I was apprehensive calling a company that I received a "letter" from but I was curious about what they could offerIn the past, I've been told that I didn't qualify for debt relief type programs because I made too much money and my hardship wasn't 'hardshippy' enough (haha) I was so relieved and now excited about the opportunity to work with USEFSSince the first few minutes, LeeAnn made me feel very comfortable and was excited with meThe kindness in her voice, how she related and her overall friendliness were very much appreciatedI'm referring this company at every chance I get!

We have reviewed Ms*** complaint with our client. Contrary to Mr*** statements, he advised USEFS (through its representative ***) that because he had a death in the family that he would call USEFS back when he had the time to. Also contrary to Mr*** statements,
USEFS called him on multiple occasions and in doing so left several messages for him to call USEFS back without ever receiving a response from him. Mr*** contacted USEFS last week for the first time in to months wanting to cancel because USEFS had stopped calling him due to the fact that he was non-responsiveAt that time USEFS explained its cancellation policy to him and addressed the fact that USEFS did call him but that it could not continue to call him if he was going to be completely non-responsive. USEFS also explained to him that he continued to have access to all of his benefits regardless of USEFS’s calling himIn response to this Mr*** yelled many obscene and vulgar words to the USEFS representative that was speaking to him. USEFS management agreed to refund him months feesHowever right before USEFS called Mr*** to advise him of this, he had already lodged this Revdex.com complaintUSEFS had already refunded him exactly what he had requestedWhen USEFS spoke with Mr*** he indicated that when he looked online for USEFS’ telephone number he came across USEFS’ Revdex.com webpage and verbatim read and used someone else’s past complaint to “get his money back too.” This appears to be true because USEFS certainly never told Mr*** that his debt management plan would be concluded if he cancelled USEFS’ services. USEFS’ services are separate and distinct from those services offered by debt management providers and whether a consumer cancels USEFS’ services has no bearing on his or her debt management plan whatsoever. Give the above stated facts we request, on behalf of our client USEFS, that this complaint be closed out as resolved. If you have any questions please do not hesitate to contact me. Thank You, *** ** *** ***Greenspoon Marder, PA***

HiUSEFS is a very good companyAnd while I do not intend to get into debt again, I would use this company againThey are pleasant, compassionate and sincerely want to help***

Dear Revdex.com: We are in receipt of your inquiry filed by Mr*** dated June 10thUS Educational again disagrees that it advised Mr*** that he would not be allowed to continue in his debt management plan if he discontinued US Educational’s services, it simply did not happenThe agreement that Mr*** entered into with US Educational clearly stated that US Educational was not a debt management agency nor was US Educational to provide Mr*** with any credit counseling or debt management servicesFurther and contrary to Mr***’s allegations US Educational never misrepresented its services, rather we clearly explained the terms and conditions of its services both prior to Mr***s entering in his agreement with US Educational and such terms and conditions were also clearly explained to Mr*** within the agreement itself. US Educational also disagrees with Mr***’s comments that everyone uses profanitySuch is not the case at all and certainly not the case with US Education’s representative. Mr***’s yelling profanities at US Educational’s representative’s is far from a common occurrence as suggested by Mr***. Responsive to Mr*** comments that he has “no clue” what US Educational’s fees were charged for, such fees (again as clearly explained to Mr***) were in exchange for US Educational’s providing Mr*** with personal one to one financial coaching services, a complete none modular course financial educational course, financial log forms to assist him in staying organized, a chapter financial education DVD that helps simplify credit and how to use it wisely, a goal getter account book, a household inventory form to assist him in keeping his house hold costs effective and organized, and discounted gift cards and shopping services with savings of up to 50% off with a significant number of merchants.As stated previously, US Educational has already provided Mr*** with the refund that he had requested. If you have any questions please feel free to contact usUS Educational

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Thank you so much for working with meI was very leery of taking this step and it took me a few days to decide that I really needed your helpYou were the deciding factor to go ahead and take this stepYou were very easy to talk to, you never hassled me or made me feel like I had to do anything I didn’t want to agree toThank you so much for all of your help and for making this so easyI look forward to working hard to my goal of being debt free! I know you have and will continue to do a wonderful job making people feel good about this hard decision and you have what it takes to make someone trust you with one of the biggest decisions of their livesThank you again for all of your help and keep doing what you’re doing! You ROCK!!!!
Thanks,
Jennifer M***

We appreciate your help and patience in obtaining a way out of our debt situationYou were very pleasant and good humored with a couple of recent retireesTo think we can be out of our debt problem in four and a half years lifts a tremendous burden off of our shouldersWe can now put more money into our savings so that we can look forward to being able to travel more and have a little more fun on the side; plus more money to spoil our grandsons and our three dogs, one cat, and a year old turtleThanks so much and may you be blessed with much happiness in the many coming years of your lifeSincerely,
Lynda and Joe S***

Tammy is very professional, polite and knowledgeable while discussing my program

April 3, Via On Line Submission Revdex.com serving Northeast California Beacon Blvd West Sacramento, CA Re: *** ** *** Revdex.com File
No.: *** Our Client: US Educational Financial Solutions, Inc. Our File No.: *** Dear Revdex.com serving Northeast California: This firm, Greenspoon Marder, PA, represents US Educational Financial Solutions, Inc(“USEFS”)We are in receipt of your inquiry referring to a complaint filed by Mr*** on March 20, 2017. We provide the following response. USEFS respectfully disagrees with Mr*** assertions. Contrary to Mr*** statements, he agreed to receive USEFS’ services. USEFS provides quality services to its customers primarily consisting of interactive CDs, nine (9) separate booklets each covering a separate financial subject, and several other materials designed to teach consumers to obtain their financial goals. Each of the booklets addresses all components of becoming financially healthy from developing the right mindset to obtain wealth, to controlling financial stress, to living within a budget, and to proper investing and retirement planning. USEFS also provides valuable one to one financial coaching services which greatly help its customers keep their financial lives in order. Mr*** received the above stated materials on October 16, at 11:AM During the enrollment process USEFS clearly explained that its services did not include USEFS’ paying Mr*** creditors on his behalf, nor that its services involved overseeing the services provided by Mr*** debt management provider. Rather USEFS explained to Mr*** that its services consisted of the services listed above among others. Mr*** entered into an agreement with USEFS in which all of the details of USEFS’ services were clearly outlined and explained to him. Mr*** also took place in a compliance call in which he verbally agreed that he understood all of the terms and conditions of USEFS’ services and associated charges. While USEFS is under no obligation to provide him with a refund, it is willing to discuss such with himAs such it requests that Mr*** contact *** ***, Esqof this firm at ***. In light of the foregoing we ask that you close this file as satisfactorily resolved. Very truly yours, *** ***, P.A *** ** ***, Esq. For the Firm *** CC: Client *** ** ***, Esq

The USEF program was a way to manage the debt incurred by my businessI was satisfied with the professional level of support that relived the day to day concerns of debt managementCompleting the program early and getting back to financial security certainly made the program worthwhileThank you for your support,
Jerry S***

Revdex.com:
I would like to remove complaint, Mr, *** has indicated to me that the funds are being processed. Thank you so much for your help. *** ***

In October I had high credit card debt I was contacted by *** *** *** ***) and USEFS I incorrectly made the assumption they were working together when we put together a plan of action I paid over $1,(ironically on my credit card) to USEFS to start the action plan My checking accounting was then charged $each month thereafter I recently asked *** about the $charge and was told to contact USEFS as they don't know why they are charging this amount since *** gets funded in other ways Bottom line, I called USEFS to ask about this $monthly charged for the past years They told me that the creditors like to see that a person is receiving educational financial guidance I asked them to stop charging me since I'd be paid up next month They agreed However, I believe they have misled me regarding the statement that they were charging the $fee every month because that's what creditors wanted to see My creditors never knew this Becaus

April 3, 2018 Via On Line Submission Revdex.com serving Northeast California *** *** *** *** *** ** Re: Diane *** Revdex.com File No.: *** Our Client: US Educational Financial Solutions, IncOur File No.: *** Dear Revdex.com serving
Northeast California: This firm, *** *** ***, represents US Educational Financial Solutions, Inc(“US Educational”)We are in receipt of your inquiry referring to a complaint filed by Ms*** on April 2, We provide the following responseUS Educational respectfully disagrees with Ms***’s statementsUS Educational provides quality services to its customers primarily consisting of interactive CDs, nine (9) separate booklets each covering a separate financial subject, and several other materials designed to teach consumers to obtain their financial goalsEach of the booklets addresses all components of becoming financially healthy from developing the right mindset to obtain wealth, to controlling financial stress, to living within a budget, and to proper investing and retirement planningUS Educational also provides valuable one to one financial coaching services which greatly help its customers keep their financial lives in orderMs*** received the above stated materials or was given opportunity to take advantage of such servicesDuring the enrollment process US Educational clearly explained that its services did not involve overseeing the services provided by Ms***’s debt management providerRather US Educational explained to Mr*** that its services consisted of the services listed above among othersMs*** entered into an agreement with US Educational in which all of the details of US Educational’s services were clearly outlined and explainedFurther Ms*** also took place in a compliance call in which she agreed that she understood all of the terms and conditions of US Educational’s servicesIn light of the foregoing we ask that you close this file as satisfactorily resolvedVery truly yours, *** *** *** *** ** *** *** *** *** *** *** CC: Client