US Educational Financial Solutions, Inc.

When I first signed up the debt management program, I was not aware that I would have to pay an additional $per month starting in August and would continue until my debt was paid off and I have another months to go
I do not feel it is right to tell someone you will assist them, then pawn them off to another company and now have two companies deductible monthly out of your checking I do not recall being told that US Education services would continue to deduct $per month from my checking in additional to another company called *** taking $per month out of my checking to pay two credit cards and they also tacked a few for themselves also ( so it is $for one credit card company, $for another credit card company and a $fee for them) I thought it was a one time $fee for ** *** *** and then the only amount to be taken out would be $per month I want the $per month deduction to stop & I want all my money back I was char

Jeff was amazingHe made me feel so comfortable and answered every one of my questionsJeff understood the struggle I am in and it felt that he genuinely wanted to help meI was very apprehensive of doing this at first but through my conversations with Jeff I now feel confident that this is going to be the first step to recovering from this overwhelming debtThank you Jeff!!

This program has changed my mindset, spending behavior, provided solutions to make my financial status better, and the ability to focus on the tangible things I need to do Now I have a working track to run on, and make my financial breakthrough come aliveFrom the day I made the initial contact, working with the operational person (Marcella) and my counselor Christine, it has brought me nothing but good successes
Thank you!!
Satisfied client

As Senior Citizens, My husband and I want to thank Ryan W*** for all his helpRyan was very kind, patient, courteous and very knowledgeable explaining the process He was very understanding of our problem and he didn’t stop working with us until he got the best results to suit our needsHe is a great asset to your companyAgain thank you RyanJudy & Gabe

Quick service, helpful people who care about you Can't ask for anything more!!!!

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meMy Refund should be returned to my card and that is what I wantThank You for your support in this resolution

I entered into this agreement with company because they assured me that they would help to pay down my credit quickly without affecting my credit or requiring me to close accountsWell weeks after signing up my accounts were closed and having trouble getting them to return callsThey are currently charging me $59/ month for education which entails a minute phone call/ month in addition for a $initial chargePlus they are saying that I need to pay $470/ month for my creditors of which only $goes to the creditorsShady? Yes

April 21, 2016 Via On Line Submission Revdex.com serving Northeast California *** *** *** *** *** ** *** Re: *** *** *** Revdex.com File No.: *** Our Client: US Educational Financial Solutions, IncOur File No.: *** Dear Revdex.com
serving Northeast California: This firm, *** *** *** represents US Educational Financial Solutions, Inc(“USEFS”)We are in receipt of your inquiry referring to a complaint filed by Ms*** on April 11, We provide the following responseUSEFS respectfully disagrees with Ms***’s assertionsContrary to Ms***’s statements, she agreed to receive USEFS’ services when she entered into her agreement with USEFSUSEFS provides quality services to its customersSuch services primarily consist of access to substantial discounts on various goods and services, interactive CDs, nine (9) separate booklets each covering a separate financial subject, and several other materials designed to teach consumers to obtain their financial goalsAlso contrary to Ms***’s statements, USEFS clearly explained that its specific services did not include USEFS’ paying Ms***’s creditors on her behalf, but rather consisted of the services listed aboveIn exchange for a reasonable fee USEFS provided the above listed products and services to Ms***Ms*** entered into an agreement with USEFS in which all of the details of USEFS’ services were clearly outlinedMs*** also took place in a compliance call in which she verbally agreed that she understood all of the terms and conditions of USEFS’ services which also outlined all the fees USEFS was to chargeImmediately upon USEFS’ discerning that Ms*** was dissatisfied with USEFS’ services, USEFS contacted Ms***Had Ms*** contacted USEFS regarding her apparent concerns, USEFS would have done what was ever necessary to alleviate her dissatisfactionThe above stated USEFS has already provided Ms*** with a refund and it has discontinued Ms***’s services with no further obligation from herIn light of the foregoing we ask that you close this file as satisfactorily resolvedVery truly yours, *** ***, P.A*** ** ***, EsqFor the Firm *** CC: Client

I just received a phone call from USEFS and they said they were going to cancel the $.They want me to call you back and let you knowPlease could you follow up untill this been done? Thank you so much for been the voice of people who don't know how to defend themselfThanks
again

I am so excited to be working with Jeff M***, so nice and sincere and may I say a great sense of humorHe really made me feel OK about doing thisBeing so far in dept is something I never imagined for myself, not in my lifetimeBut for a series of unfortunate events - I found myself drowning in debtI feel like good luck may be coming my wayWhy? Because I have checked out every company and entity that offered help and none has been so easy to talk to; so sincere; so comforting about "this is the right thing to do"Now that I have read the reviews I am feeling OK about thisHopefully OK will move to good soonThis by far has been the best experience compared to the over dozen of debt relief companies I have talked to in the last three months when I started looking for reliefThank You Jeff!

I find my experience with this financial institution highly commendable, It is truly an eye opener for learning to spend your money wisely

They have been very thorough and explain everything excellent Very easy to work with

I have really enjoyed talking and working with Tammy I have taken the suggestions she has laid out and am applying them to my budget I even signed up for a walmart add that gives you money back for so much that you spend and that is my main store that I shop for groceries, cleaning supplies, school supplies etc Thanks again!

The experience with usefs, Tracy V*** in particular, has been positive

Dear All, The material has been shipped and should be delivered May 3rd Tracking #***. Thanks again, ***

Great Company, always professional and courteous Returned all phone calls promptly
Easy to do business with

I am rejecting this response because:I completely understood the upfront >$1,cost for financial education. I accept responsibility for that.However, I was misled regarding the monthly $charge. I paid this monthly fee in good faith that the creditors required this action. This is untrue as this part of the agreement was not outlined as optional.I did not use anything on a monthly basis from USEFS. I did use their initial education package but only that.Thank you for your consideration.*** ***

I had let my Credit Card Debt be to be overwhelmingFinally, it got to the point where it was wrecking my lifeI found USEFF TeamFinally my life is getting back into checkI never treated credit debt as something that would be importantI piad the minimums and I figured that would be enoughBut I didn't realize that piling on the debt eventualy would keep me from being able to buy anything on credit, even with a good scoreI had no idea about "ratios"By the time I figured it out, I was so deep into debt I realized I could pay three times the minumum on each card and still not make a dent in three yearsI would recommend Kurt R*** and his team to anyone that has high interest debtSomething else to note: When you join the program you also get all these amazing benefits such as Grocery Coupons as well as discounts at restaurants, etcThis saved me even more moneyI am a very pleased customer

All counselors are curtious and knowledgeableThe books are informative

We have reviewed Ms*** complaint with our client. Contrary to Mr*** statements, he advised USEFS (through its representative ***) that because he had a death in the family that he would call USEFS back when he had the time to. Also contrary to Mr*** statements,
USEFS called him on multiple occasions and in doing so left several messages for him to call USEFS back without ever receiving a response from him. Mr*** contacted USEFS last week for the first time in to months wanting to cancel because USEFS had stopped calling him due to the fact that he was non-responsiveAt that time USEFS explained its cancellation policy to him and addressed the fact that USEFS did call him but that it could not continue to call him if he was going to be completely non-responsive. USEFS also explained to him that he continued to have access to all of his benefits regardless of USEFS’s calling himIn response to this Mr*** yelled many obscene and vulgar words to the USEFS representative that was speaking to him. USEFS management agreed to refund him months feesHowever right before USEFS called Mr*** to advise him of this, he had already lodged this Revdex.com complaintUSEFS had already refunded him exactly what he had requestedWhen USEFS spoke with Mr*** he indicated that when he looked online for USEFS’ telephone number he came across USEFS’ Revdex.com webpage and verbatim read and used someone else’s past complaint to “get his money back too.” This appears to be true because USEFS certainly never told Mr*** that his debt management plan would be concluded if he cancelled USEFS’ services. USEFS’ services are separate and distinct from those services offered by debt management providers and whether a consumer cancels USEFS’ services has no bearing on his or her debt management plan whatsoever. Give the above stated facts we request, on behalf of our client USEFS, that this complaint be closed out as resolved. If you have any questions please do not hesitate to contact me. Thank You, *** ** *** ***Greenspoon Marder, PA***