USAA

October 25, 2016 Mrs. [redacted]Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your USAA Savings Bank credit card account.  I regret any inconvenience this has caused you. Thank you for speaking with [redacted],...

of our staff, who removed you as a secondary accountholder and authorized user on the credit card, so that the account will not appear on your credit report.  I understand that he also submitted a request to have your credit report updated.  If you have any additional questions, Mr. [redacted] remains available to assist you.  We appreciate the opportunity to reply to you.   Sincerely, [redacted]             Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

March 10, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your deposit accounts with the USAA Federal Savings Bank (FSB). Our employees are expected to be courteous and informative, and we make every effort to provide quality...

service. I regret the frustration and inconvenience this matter has caused you. The FSB acts in accordance with banking regulations as well as with our core values of service, loyalty, honesty, and integrity, and we strongly disagree with your allegations of wrongdoing. Thank you for speaking with [redacted], of our FSB staff, who explained the reason for the hold on your February 20, 2015, Automated Teller Machine (ATM) deposit. Please note that in accordance with the FSB’s Depository Agreement and Disclosures, the FSB mailed you a notice to advise you of the hold release date. In addition, you can close a joint account as an accountholder. [redacted], should you have any additional questions or concerns, [redacted] remains available to assist you and can be reached at ###-###-#### or ###-###-####, Extension [redacted]. We appreciate the opportunity to review this matter and respond to you. Sincerely, [redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your USAA Secure Checking account and regret any frustration this situation caused you. A thorough review of your account determined that the...

activity in question was not fraudulent. As such, we respectfully decline your request for a $1,300.00 credit. [redacted], of our staff, was unsuccessful in her attempts to reach you by telephone to discuss the findings. If you have further questions about this matter, Ms. Hoover can be reached at [redacted] We appreciate the opportunity to reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

June 28, 2017 [redacted]Complaint ID #: [redacted] Dear Ms. [redacted] I am responding to your submission regarding the customer service issues. Our records confirm that you filed an inquiry with the North Carolina Department of Insurance.  We are responding to the...

North Carolina Department of Insurance on June 28, 2017.   Thank you for the opportunity to reply. Sincerely, [redacted]

September 23, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your deposit account and your personal loan with the USAA Federal Savings Bank.   [redacted], of our staff, was unsuccessful in her attempts...

to reach you to discuss your concerns with your deposit account. A thorough review of your account was completed and it was determined that your account was handled appropriately. The account was overdrawn due to the FSB’s attempts to withdraw an automatic payment for your personal loan in November and December of 2015. On 12/29/15, the account was charged off for $57.10. Per USAA’s guidelines, accounts are to be closed after the 41st consecutive day of being overdrawn. Notifications were sent to you via USPS on the charge off status of your account and the next steps that would be taken by the bank for closure. If you have any additional questions, Ms. [redacted] remains available, and may be reached at [redacted] or [redacted], Extension [redacted].   With regard to your personal loan, I understand that [redacted], of our staff, spoke with you about your personal loan. Ms. [redacted] completed a review of your account and confirmed USAA’s attempts to notify you of the delinquency. To bring your account current, Ms. [redacted] processed a payment and assisted you with setting up future ACH payments. You were instructed to fax the completed form to USAA and to call and confirm that the ACH was set up properly. Ms. [redacted] confirmed that the history of the personal loan account was accurately reported to the credit bureaus and would not be updated at this time. Ms. [redacted] remains available should you have any further concerns.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

August 29, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your second submission regarding the handling of your insurance billing.
Thank you for speaking with [redacted], of our staff, regarding the (nonpayment cancellation) NPC of your auto insurance policy. As she explained, the $1,062.73 payment was already in process and could not be cancelled. Additionally, the USAA Federal Savings Bank confirmed the funds were not available for either payment; hence, the NPC is valid and our decision stands.
We appreciate you allowing us another opportunity to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

January 21, 2015 Sergeant First Class [redacted] Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding rental reimbursement coverage for your December 29, 2014, automobile claim. Thank you for speaking with [redacted], of our Underwriting staff, about...

your concerns. We are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy. We have thoroughly reviewed this matter, and at the time of the December 29, 2014, accident, your automobile policy did not carry rental reimbursement coverage. Therefore, we respectfully decline your request to compensate for loss of use of your vehicle as a result of this claim. Sergeant [redacted], we regret the frustration this situation has caused you. We appreciate the opportunity to review this matter and respond to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: We have yet to receive a satisfactory offer from this fraudulent company.
Regards,
[redacted]

November 1, 2016   Chief [redacted], USN (Ret.) Complaint ID #: [redacted]   Dear Chief [redacted]:   I am responding to your submission regarding homeowners insurance wind and hail deductible.   Thank you for speaking with [redacted], of our staff, who discussed your...

concerns.  As she discussed, the 2% deductible on damage from wind or hail is the standard deductible that USAA offers in your area.  Our research indicates that the 2% deductible has been in place since the inception of the policy in 2012. USAA believes that our members share a responsibility to review their policy paperwork for any concerns or questions that may arise.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:A proper investigation of the accident was not conducted.  The accident occurred on 10/28/16 and USAA took a statement from their driver, Mr. [redacted], on 11/01/2016.  They refused to take a statement from us until 2/3/17.  At this time, they took another statement from their driver, in which he changed his story.  Fortunately, our insurance company, [redacted], took the other parties statement back in November.  I will not be satisfied until USAA conducts a proper investigation of the contradictory statements taken from their driver.  I have always maintained that I was in the middle lane, when I was hit from behind from Mr. [redacted].  Mr. [redacted] initially conferred that I was in the middle lane, but that I could not take a left turn from the middle lane.  I submitted pictures of the intersection showing that a left turn is legal from the left and middle lanes.  Once Mr. [redacted] realized that his story would not hold up, he changed his story and said that I was in the far right lane so that he would not be assigned liability.  
Regards,
[redacted]

November 16, 2015Mr. Timothy J. [redacted]Complaint ID #: 10937847Dear Mr. [redacted]:I am responding to your submission regarding your September 16, 2015, automobile claim.Our records confirm that you filed an inquiry with the State of California Department of Insurance (DOI).  We will respond to...

the State of California DOI accordingly.Thank you for the opportunity to reply.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA has overlooked the real issue here, My vehicle is still not repaired correctly, the issue was to have the liftgate repaired. This Company does not listen to their customers, all the people involved do a very inept job, not addressing the issue, nor anyone from their company that would get off their chair to do a good job, still have not received a phone call pertaining to my complaint. The battery was a 3yr old [redacted] product and worked perfectly before the accident, and after the repairs did not work. (DEAD BATTERY) directly caused by some process of the damages and or repairs....Regards,
Regards,
[redacted]

February 22, 2017
[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your auto claims experience. I regret any frustration this situation caused you.
I understand you spoke with [redacted] of our staff, who conducted a thorough...

review of your claim, including call recordings. Although there was no evidence to support your allegations, a new adjuster has been assigned to handle your claim.
Please know that we act in accordance with our core values of service, loyalty, honesty, and integrity. If you have any additional questions on this matter, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

January 16, 2015 [redacted]Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission about your October 8, 2014, automobile claim, and I regret the inconvenience you experienced as we strive to provide quality service and fair claims handling to our entire...

membership. Thank you for discussing this matter with [redacted], of our Claims staff, who explained our position regarding the total loss of your vehicle.  However, [redacted] called you today because she has further information to provide to you, and she left you a message with her telephone number.  Please call [redacted] at your earliest convenience.  In addition, the vehicle was removed from your automobile insurance policy effective October 9, 2014, the day after the claim. We appreciate the opportunity to reply to you.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10852982, and find that this resolution is satisfactory to me.
USAA's office of the CEO responded promptly and has resolved my account issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  USAA HAS NOT ANSWERED ANY OF MY COMPLAINTS.   USAA HAS FURTHER DELAYED PROCESS WITH  "WE DON'T HAVE THE PROPER PAPERWORK, INFO ETC.  ETC"...
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA agrees that they have received everything they need from me (submitted on 8/4/2015) to obtain the codes needed to process a payment, yet they have failed to do so. I am continuously receiving calls and notices from because my medical bills are past due. This ongoing delay from USAA is affecting my credit and I would like this process to be expedited. 
Regards,
[redacted]