USAA

Complaint: [redacted]
I am rejecting this response because: the business made no real effort in resolving the issue, they simply stated they were within their rights with everything they were doing , I have proven already why the deductible was reduced - the investigation should have been halted at that moment. I pay for full coverage and it obviously is not worth it, I will accept a resolution to he complaint when one is actually made.    I'll be calling the Revdex.com to let them know how the situation has changed since an investigator came into my home and made me feel like a criminal.  No effort has been made to contact the witnesses I provided as well.  This is a witch hunt at this point and for nobody in your company to realize you are mistreating a customer is ridiculous.  Within your rights , yes- is what your doing acceptable? No. 
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your USAA Secure Checking account and regret any frustration this situation caused you. A thorough review of your account determined that the...

activity in question was not fraudulent. As such, we respectfully decline your request for a $1,300.00 credit. [redacted], of our staff, was unsuccessful in her attempts to reach you by telephone to discuss the findings. If you have further questions about this matter, Ms. Hoover can be reached at [redacted] We appreciate the opportunity to reply to you. Sincerely, [redacted]

June 28, 2017 [redacted]Complaint ID #: [redacted] Dear Ms. [redacted] I am responding to your submission regarding the customer service issues. Our records confirm that you filed an inquiry with the North Carolina Department of Insurance.  We are responding to the...

North Carolina Department of Insurance on June 28, 2017.   Thank you for the opportunity to reply. Sincerely, [redacted]

November 13, 2014
[redacted] Complaint ID #: [redacted] 
Dear [redacted]:
I am responding to your submission regarding your January 29, 2013, automobile claim.
Our records indicate that in July 2013, we attempted to speak with you about your medical bills, but we were...

unsuccessful in reaching you. No medical bills have been submitted to us for review, and we did not receive a provider list or a medical authorization form, which would allow us to request bills and medical records on your behalf. While your insurance provider may have made payments for your medical expenses, USAA has not paid toward these expenses. We will evaluate any documentation you provide us for settlement, and [redacted], of our staff, remains available to discuss this matter with you. You may reach [redacted] at ([redacted] or [redacted], Extension [redacted] 
Thank you for allowing us to respond.
Sincerely,
[redacted]

September 23, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your deposit account and your personal loan with the USAA Federal Savings Bank.   [redacted], of our staff, was unsuccessful in her attempts...

to reach you to discuss your concerns with your deposit account. A thorough review of your account was completed and it was determined that your account was handled appropriately. The account was overdrawn due to the FSB’s attempts to withdraw an automatic payment for your personal loan in November and December of 2015. On 12/29/15, the account was charged off for $57.10. Per USAA’s guidelines, accounts are to be closed after the 41st consecutive day of being overdrawn. Notifications were sent to you via USPS on the charge off status of your account and the next steps that would be taken by the bank for closure. If you have any additional questions, Ms. [redacted] remains available, and may be reached at [redacted] or [redacted], Extension [redacted].   With regard to your personal loan, I understand that [redacted], of our staff, spoke with you about your personal loan. Ms. [redacted] completed a review of your account and confirmed USAA’s attempts to notify you of the delinquency. To bring your account current, Ms. [redacted] processed a payment and assisted you with setting up future ACH payments. You were instructed to fax the completed form to USAA and to call and confirm that the ACH was set up properly. Ms. [redacted] confirmed that the history of the personal loan account was accurately reported to the credit bureaus and would not be updated at this time. Ms. [redacted] remains available should you have any further concerns.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

[redacted]
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[redacted]
I am responding to your submission regarding your credit card account with the USAA Federal Savings Bank.
Thank you for speaking with [redacted], of our staff, who accommodated your request...

for a corrected affidavit and sent you an email detailing the transactions that posted to your credit card account.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

November 1, 2016   Chief [redacted], USN (Ret.) Complaint ID #: [redacted]   Dear Chief [redacted]:   I am responding to your submission regarding homeowners insurance wind and hail deductible.   Thank you for speaking with [redacted], of our staff, who discussed your...

concerns.  As she discussed, the 2% deductible on damage from wind or hail is the standard deductible that USAA offers in your area.  Our research indicates that the 2% deductible has been in place since the inception of the policy in 2012. USAA believes that our members share a responsibility to review their policy paperwork for any concerns or questions that may arise.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to note that this behavior seems to be a pattern with this USAA (per my online research) and I feel USAA is threatening and extortive in its methods and practice.
Regards,
[redacted]

To Whom It May Concern: I just wanted to inform you that after I filed my complaint (#[redacted]), I was contacted by USAA and my claim has been processed and resolved to my satisfaction.   Thank you for all your help in resolving this matter in a timely fashion.  Sincerely, [redacted]...

[redacted]

June 22, 2016
 
Mrs. [redacted]
Complaint ID #: [redacted]
 
Dear Mrs. [redacted]:
 
I am responding to your submission regarding your insurance policies and valuable personal property claim.
 
Thank you for speaking with [redacted], of our staff, who completed a...

thorough review of your policy history.  In March 2015, you were contacted and advised your company of eligibility needed to be updated due to your change in employment.  You were offered the option of moving your policies to your spouse’s account to keep more favorable rates, an option you stated you utilize upon renewal.  In September 2015, we sent a notice of cancellation for nonpayment of premium advising that the policy would be canceled on September 21, 2015, if the required payment amount was not received.  When no payment was received by the cancellation date, the policies were canceled; however, payment was received November 17, 2015, for the uncollected charges still due.  On November 19, 2015, auto and renters policies were issued under your husband’s account but no quote or request was made for a valuable personal property policy. 
 
[redacted], of our underwriting staff, confirmed there was no active valuable personal property policy on the date of loss of May 28, 2016.  Paperwork is sent out when a policy is issued and our members share the responsibility of reviewing their paperwork and policy packets to be aware of status or changes and to call if they have any questions.  While we recognize that you disagree, we feel confident that this situation was handled appropriately. If you have additional questions, Ms. [redacted] and Mr. [redacted] remain available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:  because you are lying.  One of your representative called me the same day and fixed the situation. As I had control over my account and my money not my 21 year old child. Your original representatives were Completely Wrong in their information and the way that they handled things. Just because you strongly disagree does not mean it did not happen. I am going to keep the information out there because I am sure I am not the only one persons who lost control over there own account. You know better and should do better. PERIOD
Regards,
[redacted]

August 14, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your fourth submission regarding your auto claim.
Our records show that your claim has been settled and on August 13, 2017, a payment was sent to you via check. I hope your conversation with [redacted], of our staff, reassured you that your satisfaction is important to us. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

March 10, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your deposit accounts with the USAA Federal Savings Bank (FSB). Our employees are expected to be courteous and informative, and we make every effort to provide quality...

service. I regret the frustration and inconvenience this matter has caused you. The FSB acts in accordance with banking regulations as well as with our core values of service, loyalty, honesty, and integrity, and we strongly disagree with your allegations of wrongdoing. Thank you for speaking with [redacted], of our FSB staff, who explained the reason for the hold on your February 20, 2015, Automated Teller Machine (ATM) deposit. Please note that in accordance with the FSB’s Depository Agreement and Disclosures, the FSB mailed you a notice to advise you of the hold release date. In addition, you can close a joint account as an accountholder. [redacted], should you have any additional questions or concerns, [redacted] remains available to assist you and can be reached at ###-###-#### or ###-###-####, Extension [redacted]. We appreciate the opportunity to review this matter and respond to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: USAA agrees that they have received everything they need from me (submitted on 8/4/2015) to obtain the codes needed to process a payment, yet they have failed to do so. I am continuously receiving calls and notices from because my medical bills are past due. This ongoing delay from USAA is affecting my credit and I would like this process to be expedited. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10852982, and find that this resolution is satisfactory to me.
USAA's office of the CEO responded promptly and has resolved my account issue.
Regards,
[redacted]

December 5, 2014
[redacted] Complaint ID #: [redacted] 
Dear [redacted]:
I am responding to your submission regarding your request to open a checking account with the USAA Federal Savings Bank (FSB).
Thank you for speaking with [redacted], of our staff, regarding...

your concerns. As she explained, your eligibility for FSB products was evaluated in accordance with the FSB’s current policy and as stated in our advertisements. Please know that the FSB acts in accordance with our core values of service, loyalty, honesty, and integrity, and we respectfully disagree with your allegation regarding our advertising.
We appreciate your service to our country, and the opportunity to respond to you.
Sincerely,
[redacted]

February 22, 2017
[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your auto claims experience. I regret any frustration this situation caused you.
I understand you spoke with [redacted] of our staff, who conducted a thorough...

review of your claim, including call recordings. Although there was no evidence to support your allegations, a new adjuster has been assigned to handle your claim.
Please know that we act in accordance with our core values of service, loyalty, honesty, and integrity. If you have any additional questions on this matter, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 14, 2016Mr. [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your submission regarding the handling of your auto insurance claim.  Thank you for speaking with [redacted], of our staff, about your concerns.  Mr. Ware will continue to monitor your claim for...

diminished value, and he will review any additional information submitted for consideration.  We appreciate you allowing us to reply to you.  Sincerely,[redacted]

August 28, 2017 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the combined billing of your automobile, renters, and valuable personal property insurance policies. Thank you for speaking with [redacted], of our staff, who...

reviewed the policies and confirmed that your current monthly billing statement is accurate.  I understand that Mr. [redacted] provided you with his direct contact information, and you agreed to follow up with him on September 1, 2017, to discuss your next payment. Mr. [redacted] remains available to assist you should you have any additional questions regarding this matter. We appreciate you allowing us to reply to you.   Sincerely,  [redacted]