USAA

Complaint: [redacted]
I am rejecting this response because: I know that due diligence was not done researching my account.  I have proof of all transactions that are in question and both me and my wife was told by USAA representatives that no late entries would be placed on our credit report.  I think what was done by USAA was not done in good faith. To this day no one at USAA can tell me how I have a 60 day late entry in May 2011 without a 30 day late entry in April 2011. I also have letters where it is stated that the funds were returned to the institution. This is confusing because USAA is the institution. The Fair Credit Reporting Act does not demand that all accounts be reported, only that any account that is reported be reported accurately and this is not the case with this account. USAA has the legal discretion and permission to remove or update any account it chooses from the credit report. USAA has not admitted to mistakes or even compromised with us during this entire situation which leads me to escalate this situation of erroneous credit reporting to both the Federal Trade Commission and the Consumer Financial Protection Agency.
Regards,
[redacted]

August 28, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your deposit account and automobile claim. Thank you for speaking with [redacted], [redacted], and [redacted], of our staff, regarding your concerns. As Ms. [redacted] and Ms....

[redacted] advised, after a thorough review of our records was completed, we were able to confirm that you opened the checking account and used the debit cards that were provided. Therefore, you remain responsible for the charged off balance in the account. Our records also show that you applied for an unsecured loan in March 2014 and January 2015, both of which were declined. Since the applications were valid, we are unable to honor your request to remove the credit inquiries from your credit report. In April 2014, you established an automobile policy. A claim from Central Kia was presented to us in June 2014, in which they were able to provide documentation supporting their claim for damages to the vehicle they loaned to you. We are confident that the claim was handled appropriately. As Ms. [redacted] advised, we cannot delete the claim from your profile. Thank you for allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank. This is an attempt to collect a consumer debt. Any information obtained may be used for that purpose.

April 1, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding the February 3, 2016, automobile claim.
We responded to your complaint on March 23, 2016.  We reviewed the information you provided after our prior response. Subsequently, the value was adjusted, and you accepted the revised settlement offer of $4,253.81.  A payment of $3,253.81 was made to you, and the additional funds will be released upon receipt of the title.  [redacted], of our staff, remains available to assist you.
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

February 26, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your credit card dispute.
[redacted], of our staff, completed a thorough review of the situation and discovered that additional information is needed from...

you to provide the provisional credit you are seeking.  Ms. [redacted] was unfortunately unable to reach you to discuss the matter, and no further action can be taken without the additional information we are requesting.  Please contact Ms. [redacted] at your earliest convenience at [redacted]
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

August 29, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim.  I regret any frustration this matter may have caused.   Thank you for speaking with [redacted] of our staff, who...

discussed your concerns.  A diagnostic test confirmed the CD player malfunction was related to the accident, and supplement payments will be issued once the needed information is received from your shop of choice. Our records indicate that payment for your rental car was issued on August 16, 2016. If you have additional questions, Ms. [redacted] remains available to assist you at ([redacted]) [redacted] or ([redacted]) 5[redacted] at extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,  
[redacted]

I no longer have a disability asst to help me   1. Usaa has not provided me with a copy of my Insursnce file and all the notes and corresponded including my 160 report I submitted   I am entitled to a copy . Why hasn't USAA honored the request ? When will I receive the info!   2. MOst Important Please remove the BLOCK USAA has placed on any and all MiB/Clue/ central files   I demand USAA remove the notation on any and all files that I committed FRAUD . That is libel , slander and Defamation of character     I did NOT make any false statement or commit fraud or Know any thing about the robbery I don't know how I could prove this to USAA I would be willing to take a lie detector tests that I did not commit any false or fraudulent statements .   I have a severe hidden disability and have difficulty Processing and executing anything . My brain scam Shows [redacted] [redacted]   I could send you my FBI and BCI reports - clean   Letters of recommendations   I found out Niles, ohio has a high crime rate that is under Reports according to neighbors and my own observation The unemployment was reported the last 3 yrs as equal to Detroit . The FBI is present in the town due to drugs and counterfeiting . I called the FBI and BCI to investigate the scene I don't need to commit a crime . I and my disability asst started emailing and leaving messages to [redacted] and [redacted] I was available for a interview starting in Nov - dec 2014 to 2-2-2015! Never received a response other than [redacted] not available   Many of the statements written in the letter to Dept of Insurance are not true . Early on all my correspondence were by email . Look thru the email s No mention of anything . I am interviewing certified public adjusters and Certified INSUrance attorney teams . Did not receive [redacted] letter . My mail is forwarded to Ohio and I am enroute .   Respectfully submitted [redacted]

June 23, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your automobile claim.   Thank you for speaking on June 19, 2017, with [redacted] of our staff, and offering to provide a link to a video of...

the incident. Ms. [redacted] sent an email requesting that you respond and attach the link. If you have any further questions or need assistance, please contact Ms. [redacted]   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:I did have proof that the vehicle was returned several times to the original repair facility but nobody want to hear a thing I had to say I also have chats That stated whatalong with other witnesses to what I was told on the 60%. USAA has done nothing but lie this whole time and change conversations to what fits their needs the car is still at the repair shop for it is not drivable to my standards.
Regards,
[redacted]

January 13, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile policy premium. We regret any frustration you experienced as we strive to provide quality service. Thank you for speaking with [redacted], of our staff, regarding...

the billing of your policy. Our analysis indicated the premium for your 2000 Chevrolet Impala is accurate for coverage period October 7, 2015 to December 16, 2015, which included payments and adjustments. Please know that we adhere to our core values of service, loyalty, honesty, and integrity, and we strongly reject your allegations of impropriety. Should you have any further questions, Mr. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

September 29, 2016 Lieutenant [redacted], USNComplaint ID #: [redacted] Dear Lieutenant [redacted]: I am responding to your submission regarding your homeowners claim. In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and...

limitations of our policy.  I understand you spoke with [redacted], of our staff, about your concerns.  The photos and report provided by Lonestar Roofing, our Preferred Direct Repair Provider (PDRP), prior to their repairs confirmed the fence was already leaning before work took place.   The PDRP also re-inspected the fence after it was reported as fallen, and showed there were broken posts with significant rot damage.  They also identified that the fence was improperly constructed, as it was built with landscape timbers instead of 4x4 posts, and the additional damage was not the same area previously repaired.  Correspondence explaining the denial of coverage has been sent to you.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

From: [redacted]] Sent: Thursday, February 05, 2015 11:18 AM To: info Subject: complaint   Hello! I received an email that my disput has been handled but its not. They are now saying I cant apply for a debt consolidation loan, when that’s the exact description on the website for a personal loan. -[redacted]

September 22, 2016 Staff Sergeant [redacted], USAFComplaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding the closure of your USAA Federal Savings Bank checking account and your request to refund the balance in the account.  Thank you...

for speaking to [redacted], of our staff, who conducted a review of your account.  She verified a check for the balance of $901.88 was mailed to you on September 13, 2016, and your account was closed.  If you have any additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

February 22, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the premium payments related to your personal automobile insurance policy effective October 9, 2015, to April 9, 2016.
Our records show that after you established...

special payment arrangements (SPA), a December 16, 2015, statement was sent to you indicating payments of $133.88 would be deducted on December 31, 2015, and January 15, 2016, and the payments were deducted on those dates.  However, when a policy adjustment increased the premium effective January 12, 2016, the SPA ceased, and a statement was sent to you on January 18, 2016, that showed $333.91 would be automatically debited from your external bank account on February 9, 2016.
When we spoke with you on February 10, 2016, we explained what had occurred.  Subsequently, after the payment was declined by the external bank as “transaction not authorized,” the funds were returned.  Please note the February 17, 2016, billing statement reflects the balance owed after the policy was canceled at your request.
Although we respectfully disagree with your allegations of impropriety, your service experience was shared with the appropriate areas. While USAA has not assessed any late fees to your automobile insurance policy since September 2015, if any external charges were assessed related to the February 9, 2016, payment, please submit documentation to [redacted], of our staff, for consideration.
We appreciate the opportunity to review the events that transpired, clarify our position, and reply.
Sincerely,
[redacted]

July 1, 2016
 
Mr. Jonathan [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your second submission regarding your tax refund.
 
We responded to your complaint on June 22, 2016.  Our records confirm that we also responded to the Consumer Financial Protection Bureau on June 29, 2016, and the Office of the Comptroller of the Currency on June 30, 2016.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position. 
 
We appreciate the opportunity to review your concerns again; however, we consider this matter closed.
 
Sincerely,
 
[redacted]

September 27, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the handling of your July 7, 2016, automobile insurance claim.
We analyze each loss on its own merits, and we are responsible for making decisions in...

accordance with the terms, conditions, and limitations of the policy. A thorough review of your situation was completed, and our investigation determined that we will not cover damages that are unrelated to the claim.
[redacted], of our staff, was unsuccessful in her attempts to reach you by phone to discuss your concerns; however, she left you a detailed message, explaining the aforementioned. Should you have any further questions, Ms. [redacted] remains available to assist you.
We appreciate the opportunity to address your concerns.
Sincerely,
[redacted]

December 17, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your submission regarding your automobile loan payments.[redacted], of our staff, was unable to reach you by telephone to discuss your concerns.  However, as she...

explained in an email to you, a system issue was identified related to the duplicate posting of your September 2015 payment.  The issue has since been corrected, and Ms. [redacted] provided a detailed loan payment history which can be accessed through your documents on usaa.com.  Should you have any questions, Ms. [redacted] remains available, and she can be reached at [redacted]Thank you for allowing us to reply to you.  Sincerely,[redacted]

December 14, 2016Mrs. [redacted]Complaint ID #: [redacted]Dear Mrs. [redacted]: I am responding to your submission regarding your auto insurance claim.I hope that your husband’s conversation with [redacted] of our staff, reassured you that we completed a thorough review of your claim. While we recognize that you continue to disagree with the settlement offer, we are confident that the amount reflects the appropriate value of your vehicle at the time of the loss.   If you have additional questions, Ms. [redacted] remains available to assist you.We appreciate you allowing us to reply to you.  Sincerely,[redacted]