USAA

Complaint: [redacted]
I am rejecting this response because: [redacted] has made no traceable attempt to reach me via email ([redacted]. In addition, she has not been at her desk on my attempts to reach her at the numbers provided. 
Regards,
[redacted]

May 21, 2015 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your April 25, 2015, glass repair claim. USAA is responsible for analyzing each loss on its own merits, and we regret any frustration or inconvenience you experienced. A thorough...

review of your claim confirmed that a miscommunication occurred when you spoke with a Safelite® representative about repairing the glass. As such, payment will be made for this loss, and your situation has been shared to ensure other members do not have a similar experience. [redacted], of our Claims staff, left a message to advise you of the decision. Should you have additional questions about the claim, Ms. [redacted] remains available, and she can be reached at [redacted] Please note that the 2010 Jeep Wrangler was added to your automobile policy effective May 2, 2015. If you have any questions about your policy, please contact [redacted] Thank you for the opportunity to review your concerns and to respond to you. Sincerely, [redacted]

June 28, 2017
Lieutenant [redacted], USA
Complaint ID #: [redacted]
Dear Lieutenant [redacted]:
I am responding to your submission regarding your automobile loss. We regret any frustration you may have experienced.
Thank you for speaking with [redacted], of our staff, who reviewed your...

claims service experience. I hope your conversation with Ms. [redacted] reassured you that your satisfaction is important to us and she remains available to assist with any additional questions you may have.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Tey accept ALL other payments from me monthly
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Speaking with my [redacted] of Nationwide, she that called NMAC my lean holder to get the payoff balance and pay for the car but they stated that they received a check for the payoff balance of my car on July 12, 2016. After the effort to stop payment on this check from USAA, I guess unfortunately it had been too late, as they have already received and cashed this check. Not to mention a check that was never authorized by me. I was returning back to my original insurance because they offered me more than what was offered by USAA. With all fairness, I would like the same amount of compensation that was offered thru my insurance.
Regards,
[redacted]

January 28, 2015 Chief Petty Officer [redacted], USN (Ret.) Complaint ID #: [redacted] Dear Chief [redacted]: I am responding to your submission regarding your homeowners claim, and I regret the frustration you experienced as we strive to provide quality service and fair claims handling to our entire...

membership. As [redacted], of our staff, explained to [redacted], we are willing to review any additional bids that you submit from other contractors in your area. In addition, I understand that a supplemental claim payment was issued. Should you have additional questions, [redacted] remains available to assist you, and he can be reached at [redacted] or ###-###-####, Extension[redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted]

September 26, 2016 Sergeant [redacted], USA (Ret.)Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding the payment on your USAA Savings Bank (USB) credit card and the billing questions on your USAA homeowners insurance...

policy.  I regret any frustration this caused. [redacted], of our USB staff, was unsuccessful in her attempts to contact you.  She reviewed your account thoroughly and confirmed that your automatic payment plan (APP) is set up correctly and next month will not attempt to withdraw more than $200.00 as scheduled.  At the time of the APP modification, proper disclosures displayed online stating that the modification would take place on the next billing cycle.  Unfortunately, without speaking to you, she was unable to verify if any NSF fees were assessed on your external account.   Thank you for speaking with [redacted], of our staff, regarding the billing on your homeowners insurance policy.  I understand that he clarified that the revised premium is the amount that was billed, and confirmed that payment had been received.   We appreciate you allowing us to reply to you.  Should you have any additional questions, both Ms. [redacted] and Mr. [redacted] remain available to assist you.   Sincerely, [redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your deposit. I regret any frustration you experienced as we strive to provide quality service. I understand you spoke with [redacted], of our staff, who explained...

what transpired with the deposit and confirmed the funds have been directed to the appropriate account. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

July 28, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your insurance payments.
Thank you for speaking with [redacted] of our staff, who addressed your concerns and explained your billing cycle. If you...

have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 31, 2015
First [redacted], USA
Complaint ID #[redacted]
Dear [redacted]:
I am responding to your submission regarding your USAA checking account. 
We apologize for any frustration this matter may have caused you as we strive to provide...

quality service to our entire membership.  I understand that you spoke with [redacted], of our staff, and that you confirmed your concerns were addressed. 
Thank you for allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:talked to [redacted] @ Opportunity and he disagreed with the findings as he had not given anyone an invoice that proved they were at fault. I hope that the [redacted] will repair the rear bumper, totally no charge to me. Thanks to the Revdex.com for doing their part. I am unimpressed with USAA insurance the way they handled the situation, but that's my opinion. 
Regards,
[redacted]

April 28, 2017   Lance Corporal [redacted] Complaint ID #: [redacted]   Dear Lance Corporal [redacted]:   I am responding to your submission regarding your auto policy premium.   Thank you for speaking with [redacted], of our staff, who discussed your concerns. ...

I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us. As he mentioned, a down payment is required by the state of Georgia; however, the percentage of the down payment is determined by our underwriting guidelines.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate the opportunity to review this matter and respond to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:My claim is covered under my policy. 
Regards,
[redacted]

February 17, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] I am responding to your submission regarding your automobile claim of October 26, 2015. Our records confirm that you filed an inquiry with the State of California Department of Insurance. We responded to their office...

on February 11, 2016, and addressed the concerns in your correspondence. Thank you for the opportunity to reply. Sincerely,
[redacted]

January 23, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the premium on the automobile insurance policy with USAA. Thank you for speaking with [redacted], of our staff, who thoroughly reviewed the automobile insurance quotes you...

received and was unable to validate that a semi-annual quote of $665.26 had been offered. We regret any inconvenience or frustration this matter may have caused you. As you requested, the automobile policy you established on December 30, 2014, has been canceled. We appreciate the opportunity to review your concerns and to respond to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I do not wish to close this out until repair is finished.  It took me too long to get the ball rolling so would like to wait.  
Regards,
[redacted]

March 16, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding the billing of your cancelled Homeowner’s insurance policy.
A thorough review of your account determined that the remaining balance on your bill is from your auto...

policy. Unfortunately, [redacted], of our staff, was unable to reach you and would like the opportunity to discuss this matter with you at ([redacted]-USAA ([redacted]), Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA is denying my claim because I haven't provided receipts and they are accusing me of fraud.  I have told USAA several times that because they did not cover the entire amount of the loss my ex boyfriend covered the difference.  I gave them his info and they still refuse to honor my current claim.  How can I provide something I don't have. He kept the receipts. All I know is what he told me is that he went and replaced my necklace. For all I know he got the necklace from a different store or from the pawnshop.  If he did do that where is the rule that by doing this I'm committing fraud? How can they penalize me for not having the receipt  when he never gave it to me.  Because he was my boyfriend I trusted him and didn't question his actions. The handling is malicious and unfair to me. I forgot to add that because I don't have receipts for the previous claim the are asking me to pay back $1750.  I shouldn't have to do that.  I want my current claims paid and I want the matter of the 1750 dismissed.  I was in a car accident in June that has not been settled.  That makes three claims that need to be closed or settled. 
Regards,
[redacted]

June 26, 2015 [redacted] Dear [redacted] I am responding to your submission regarding your automobile claim. We strive to provide quality service and fair claims handling, and I regret the frustration you...

experienced when attempting to settle your claim.  Thank you for speaking with [redacted], of our Claims staff, who addressed your concerns and explained that we will reimburse you for your out of pocket rental car expenses.  I am pleased to know that the payment has been issued to you.  Should you have any additional questions, Ms. [redacted] remains available, and she may be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]

June 2, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms[redacted]
I am responding to your submission regarding the handling of your automobile claim.
[redacted], of our staff, completed a thorough review of your claim and confirmed that on May 17, 2017, we issued $1,057.75...

total for damages to your vehicle and the rental car. Please know that USAA employees act in accordance with our core values of service, loyalty, honesty, and integrity, and your allegations of verbal abuse are unfounded.
If you have additional questions, Mr. [redacted] can be reached at ([redacted]) [redacted] or (**0) [redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]