USAA

Complaint: [redacted]
I am rejecting this response because: These people are con artists. I do not have any auto policy with them. My autos are insured elsewhere. An enquiry for cost is not a sale. I have maintained my auto policy non-stop for several years with my same carrier. What kind of thorough review is that? These people are crazy. I need this foolishness to not affect my  credit score. I am easy to be reached. My cell phone is: [redacted]. I have returned a call with not response. REALLY !!! This foolishness needs to stop and this false balance adjusted back to zero.
Regards,
[redacted]

April 27, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the March 2, 2015, automobile claim involving your son, [redacted]. I understand [redacted], of our staff, spoke with you about the claim. As she advised, a...

thorough review of the claim was completed; however, no new information was discovered to warrant a change in our liability decision. [redacted] remains available should you have any additional questions, and she can be reached at [redacted] or ###-###-####, Extension [redacted]. Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The person that hit my car policy number is  [redacted] and the policyholders name is [redacted]  
Regards,
Michelle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and USAA sent me a check for the cost of the car seat.  Now I am just waiting for the check to clear and the issue will be resolved.
Regards,
[redacted]

July 18, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your mortgage loan application.
 
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB). ...

We responded to the CFPB on July 15, 2016. 
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:  My complaint does not have anything to do with the claim other than the claimants and what the final settlement was.  The rest of my complaint is regarding the illegal activities USAA perpetrated under the guise of legitimacy and legality.  Where are the laws you reference?  Who is the individual claiming to be [redacted]k? Provide me the PROOF of the laws you reference.  I do not see that in ANY part of the auto policy you downgraded before the settlement and then upgraded after the settlement. USAA is skirting answering my complaint.  I have stated that my complaint should be answered through my complaint an yet USAA still makes attempts to talk to me on the phone.  I received a missed call just today from USAA (Martin Trujillo?).   I am not discussing anything with USAA over the phone. ONLY through my complaint which is proof of communication!  Answer my complaints and provide me proof.   
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: This was not a diminution in value claim, as indicated in my original claim message. The claim has two assertions: 1) USAA paid their affiliate repair shop for repairs after I notified USAA both over the phone and in writing that I did not authorize the repairs. I signed an initial repair authorization only for the purposes of estimating damages and never approved the estimates. 2) After repairs, the vehicle was appraised by CarMax at $6,000 (they substantiated this appraisal with a report of damages); repairs totaled approx $7,500, exceeding the value of the vehicle. By ignoring my notices to stop repairs, and continuing to pay their affiliate repair shop in excess of the vehicle's value, USAA effectively (even if not deliberate) avoided paying out the Actual Cash Value as required by our policy in the event of a total loss. Regards,[redacted]

September 11, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your May 19, 2015, automobile claim. We strive to provide quality claims service, and I apologize for the frustration and inconvenience you experienced....

 I understand that [redacted], of our staff, spoke with Mrs. [redacted] about the handling of the claim and vehicle title.  Ms. [redacted] confirmed the lien was released and the title was sent to you via FedEx on September 1, 2015.  Should you have any further questions, Ms. [redacted] remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]

January 23, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your auto insurance bill.     Thank you for speaking with [redacted], of our staff, who reviewed your concerns.  I...

regret that we did not meet your service expectations as we make every effort to ensure our members’ accounts are serviced efficiently and accurately.    As Ms. [redacted] explained, on November 28, 2016, you requested to turn off the automatic payments plan; however, the existing installment was not cancelled and continued to draft your account.  Due to our error, we refunded your payment and the overdraft fee that followed.  Coaching has been provided to those involved to ensure other members do not have a similar experience.  Unfortunately, our records indicate that your account is still past due.  Ms. [redacted] offered to set up a payment arrangement; however, you declined.  Should you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]
 [redacted]

July 27, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your auto claim.
Thank you for speaking with [redacted], of our staff, who addressed your concerns and advised you to submit your receipt for...

the police report for compensation review. As discussed, before repairs could be made, we needed to verify the driver’s identity as the police report did not specify. Our records show on July 20, 2017, a payment was sent to the auto shop repairing your vehicle. If you have additional questions on this matter, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 5, 2014
[redacted]
Complaint ID #: [redacted] 
Dear [redacted]:
I am responding to your submission regarding your renters insurance policy.
I regret the frustration you experienced as we strive to provide quality service to our entire membership. Our employees are...

expected to be courteous and informative and to handle matters in a timely manner. I understand [redacted], of our staff, spoke with you and agreed to waive the $10.00 wire transfer fee you were assessed by your bank. A check will be mailed to your address on record within the next few business days. When we discover that matters have not been handled to a member’s satisfaction, we appreciate the opportunity to review our actions and to resolve the situation, as you allowed us to do.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

June 23, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your renters claim.   We regret that [redacted], of our staff, was unable to reach you to discuss your concerns.  We conducted a review of this...

matter and confirmed that the letters sent to Staff Sergeant [redacted] on May 16 and May 30, 2017, accurately provided the coverage decision.  The letters also indicated that you should contact the adjuster directly with any questions related to the coverage decision.  Ms. [redacted] also remains available to assist you.   Our records indicate there are no active individual or joint savings accounts in your name at the USAA Federal Savings Bank.    Mrs. Scott, we appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:First, I was never given a descion until I filed a complaint with the Revdex.com. I was contacted by [redacted]. who emailed me the denial and I have not been able to contact since. As I read my 2nd denial letter I was in complete disgust. It was based on lies and false information. USAA is acting in bad faith and failing to live up to their promise. I have several correspondence via email. They claimed I disputed the value they offered me for my replacement which is not true. I was never offered any type of figure/settlement. (Copy of emails w conversations proving this) They claimed AFFES never sold this tv and they don't sell them past $4500 or 80". (AAFES pic attachched proven this wrong; they have products well over that value and size) Bottom line, I finally was given/located  my purchase reciept from AFFES which clears up any discrepancies, USAA claims are so many (which were caused by their own investigators lies and assumptions) Also, my claim was reopened because it was mishandled in the first place. So why were  the same individuals who denied it in the first place looking at it a second time. This is not right besuase their biased opinions clearly effected the outcome. Shame on USAA for not doing the right thing. A customer should not have beg what the status of a claim is. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,Please be advised that USAA has exceeded my expectations in resolving this complaint and I wish to drop it.Thank you,[redacted]...

[redacted]

[redacted]
I am responding to your second submission regarding your automobile claim.
We responded to your complaint on March 24, 2016.  As Mr. [redacted] advised, an adjuster has been in contact with your repair shop and confirmed that they understand the appraisal and supplement process.  Please be advised that payment has not been denied, and our claims staff is continuing to investigate the claim.  Should you have any further questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to review your concerns again and to respond to you. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because it is simply an acknowledgement of a related but separate complaint filed with a regulatory agency, and does not address the details of the Revdex.com complaint in question, nor does it provide any substantive detail regarding USAA's action related to this issue.
I did receive two phone calls from a representative of the Auto Damage division of USAA regarding this complaint, but I have not received an acceptable explanation or written confirmation of USAA's position in this matter.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10641231, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I thought in Maryland we have Boulevard Rule and I have the right of the way and she is the one fails to yield to right if the traffic, she wasn't even looking and I'm waiting for the Subpoena request for the security footage.
Regards,
[redacted]

June 4, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding the USAA Plan F Medicare Supplement Insurance policy. Our records confirm that you filed an inquiry with the Office of the Arizona (AZ) Attorney General. We will respond to the AZ Attorney General accordingly. Thank you for another opportunity to reply. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because as of 3:20pm today the department of insurance has not received a response from USAA regarding my complaint. USAA has done nothing to address my complaint concerning their deceptive and predatory business practices.
Regards,
[redacted]