USAA

Complaint: [redacted]
I am rejecting this response because: These people are con artists. I do not have any auto policy with them. My autos are insured elsewhere. An enquiry for cost is not a sale. I have maintained my auto policy non-stop for several years with my same carrier. What kind of thorough review is that? These people are crazy. I need this foolishness to not affect my  credit score. I am easy to be reached. My cell phone is: [redacted]. I have returned a call with not response. REALLY !!! This foolishness needs to stop and this false balance adjusted back to zero.
Regards,
[redacted]

December 17, 2015[redacted]Complaint ID #: [redacted]Dear [redacted] I am responding to your second submission regarding the October 30, 2015, automobile claim.We responded to your complaint on December 9, 2015.  I understand your vehicle was delivered to your repair shop of choice on December 14, 2015, and you subsequently picked up your rental car.  [redacted] remains available to assist you should you have any additional questions.We appreciate the opportunity to review your concerns again.Sincerely,[redacted]

August 14, 2015 [redacted]
[redacted] Dear [redacted]: I am responding to your submission regarding your rental property claim. Thank you for taking the time to speak with [redacted], of our staff, about the replacement value of your roof. After your...

conversation, Mr. [redacted] worked with the Claims Manager assigned to your file, and I understand that the estimate was adjusted to reflect the premium grade shingle for your roof. This resulted in a supplemental payment, which is being processed, and a new settlement letter has been sent to you. If you have any additional questions, Mr. [redacted] remains available to assist you. I appreciate you allowing us to reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and USAA sent me a check for the cost of the car seat.  Now I am just waiting for the check to clear and the issue will be resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  My complaint does not have anything to do with the claim other than the claimants and what the final settlement was.  The rest of my complaint is regarding the illegal activities USAA perpetrated under the guise of legitimacy and legality.  Where are the laws you reference?  Who is the individual claiming to be [redacted]k? Provide me the PROOF of the laws you reference.  I do not see that in ANY part of the auto policy you downgraded before the settlement and then upgraded after the settlement. USAA is skirting answering my complaint.  I have stated that my complaint should be answered through my complaint an yet USAA still makes attempts to talk to me on the phone.  I received a missed call just today from USAA (Martin Trujillo?).   I am not discussing anything with USAA over the phone. ONLY through my complaint which is proof of communication!  Answer my complaints and provide me proof.   
Regards,
[redacted]

December 30, 2015
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the October 27, 2015, automobile claim.  I regret any frustration or inconvenience that you or [redacted] experienced.
I understand that...

[redacted], of our staff, spoke with [redacted] who advised that his driver’s license was reinstated and there were no fees incurred.  Ms. [redacted] remains available should you or [redacted] have any additional questions.
[redacted] you for allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because it is simply an acknowledgement of a related but separate complaint filed with a regulatory agency, and does not address the details of the Revdex.com complaint in question, nor does it provide any substantive detail regarding USAA's action related to this issue.
I did receive two phone calls from a representative of the Auto Damage division of USAA regarding this complaint, but I have not received an acceptable explanation or written confirmation of USAA's position in this matter.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because as of 3:20pm today the department of insurance has not received a response from USAA regarding my complaint. USAA has done nothing to address my complaint concerning their deceptive and predatory business practices.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I thought in Maryland we have Boulevard Rule and I have the right of the way and she is the one fails to yield to right if the traffic, she wasn't even looking and I'm waiting for the Subpoena request for the security footage.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The person that hit my car policy number is  [redacted] and the policyholders name is [redacted]  
Regards,
Michelle [redacted]

July 18, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your mortgage loan application.
 
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB). ...

We responded to the CFPB on July 15, 2016. 
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

May 13, 2016 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. Pester: I am responding to your submission regarding your homeowners policy and claim. Thank you for speaking with [redacted], of our staff, who accommodated your request, and a dwelling coverage adjustment was made and...

backdated to the July 12, 2015, renewal. The adjustment lowered your homeowner’s premium as well as the deductible that will apply to the homeowner’s claim. [redacted], of our staff, confirmed the lower deductible with you and will monitor the claim to completion. If you have additional questions regarding the policy or claim, Ms. [redacted] and Ms. [redacted] remain available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

May 27, 2016
 
Staff Sergeant [redacted], ANG (Ret.)
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]:
 
I am responding to your submission regarding your February 8, 2016, automobile claim.
 
A rental car was provided for your use pending an inspection...

of your vehicle.  The inspection noted multiple impacts to the right front wheel and damage to the rear bumper and tail light that were inconsistent with the vehicle going into a ditch.  USAA advised you we would no longer pay for the rental car once it was determined that the damage was not the result of negligent servicing by our roadside assistance vendor.  However, we have addressed your concerns regarding the inspection process with the appropriate parties.
 
[redacted], of our staff, thoroughly reviewed your claim, confirmed the damages were inconsistent with the impact reported, and determined no evidence suggests that a tire became dislodged from the vehicle.  Although we regret any inconvenience you experienced as a result of this matter, we must respectfully decline your request to reimburse you for additional rental car fees and towing expenses.  If you have any other questions, Ms. [redacted] remains available to assist you. 
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

November 7, 2014
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your September 8, 2014, automobile claim.
Our records confirm that we sent a letter to Mr. [redacted] on September 19, 2014, which...

explained that the rental would begin when the vehicle was left at the shop and that the rental would end the day the repairs were finished. On October 3, 2014, you left the vehicle at the shop and four days later, a payment for the damages was sent to Mr. [redacted]. On October 9, 2014, you contacted USAA and requested an extension for the rental until October 13, 2014, and the extension was approved. On October 14, 2014, the body shop confirmed that the repairs were completed the day before. That same day, Mr. [redacted] contacted USAA and requested that we void the payment and reissue it to the body shop.
I understand you spoke with [redacted], of our Claims staff, who explained the rental charges started on October 3, 2014, when the vehicle was left at the shop, and ended on October 13, 2014, when the repairs were complete. Therefore, we are unable to reimburse you for any additional rental expenses.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

October 20, 2016   [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding the cancellation of your automobile and homeowners policies.  We regret any frustration you have experienced.     Thank you for speaking...

with [redacted], of our staff, who explained the reason why the settlement offer was not accepted to resolve a balance on your credit card with the USAA Savings Bank (USB).   I understand that you also spoke with [redacted], of our staff, regarding the cancellation of your automobile and homeowners policies.  Ms. [redacted] confirmed that a Notice of Cancellation for Nonpayment of Premium was sent to the mailing address on file, advising that a payment of $680.55 was due before August 11, 2016, to avoid cancellation.  On August 23, 2016, a letter was sent acknowledging that a payment for $680.55 was received after the date specified on the Notice of Cancellation for Nonpayment of Premium; therefore, the policies were canceled on August 11, 2016.  The letter advised issuance of the new policies depended on a full review and approval.    Although the automobile policy was reissued effective August 21, 2016, it was determined that due to the outstanding balance that is owed to the USB, neither policy was eligible for reissue.  Ms. [redacted] confirmed that your automobile policy will remain in effect. However, the homeowners policy is not eligible for reissue until the outstanding balance owed to the USB is satisfied.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Revdex.com:
From: [redacted]
Sent: Monday, November 17, 2014 8:35 AM
To: info
Subject: Complaint # [redacted]
 
Hi,
The complaint against USAA, complaint # [redacted], has been resolved and we accept their solution.  Our car has been repaired and the rental car USAA paid for has been returned.  I would like to close this complaint.
Thank you for your help in resolving this problem.
[redacted]

January 11, 2017 Master Sergeant [redacted], USAF (Ret.)Complaint ID #: [redacted] Dear Sergeant [redacted] I am responding to your submission regarding your February 18, 2016, rental property claim. Due to privacy laws in your state [redacted], of our staff, reached...

out to you directly to address your concerns.  Should you wish to discuss the matter further, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

[redacted]
I am responding to your second submission regarding your automobile claim.
We responded to your complaint on March 24, 2016.  As Mr. [redacted] advised, an adjuster has been in contact with your repair shop and confirmed that they understand the appraisal and supplement process.  Please be advised that payment has not been denied, and our claims staff is continuing to investigate the claim.  Should you have any further questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to review your concerns again and to respond to you. 
Sincerely,
[redacted]

August 16, 2016
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your July 28, 2016 automobile insurance claim.
I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire...

membership. Our employees are expected to handle claims and return calls in a timely manner; I regret that was not your experience. Coaching has been provided to those involved to ensure other members do not have a similar experience.
Thank you for speaking with [redacted], of our staff, who accommodated your request. I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

October 3, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your July 23, 2016, automobile insurance claim. We regret any frustration this matter may have caused you as we strive to provide quality service.
In the event of a...

loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of our policy. Our records indicate we have adequately paid for the repairs and rental expenses associated with claim. Additionally, I understand that [redacted], Claims Service Manager, reviewed your situation and responded to you via mail on September 22, 2016. Since then, we have received the diminution in value form and it is currently under review. We did recognize an opportunity for more prompt handling of estimates from our independent appraiser; hence, the rental was extended to compensate for the delay. However, your allegations of impropriety are unfounded.
I also understand that [redacted], of our staff, attempted to contact you regarding your complaint. Unfortunately, he was unsuccessful in his attempts to reach out via telephone but left you a detailed message with the results of our investigation. Should you have further questions regarding your complaint, [redacted], of our staff, remains available to assist you. Your adjuster will also continue to work with you to conclude your claim.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]