USAA

Complaint: [redacted]I am rejecting this response because: This was not a diminution in value claim, as indicated in my original claim message. The claim has two assertions: 1) USAA paid their affiliate repair shop for repairs after I notified USAA both over the phone and in writing that I did not authorize the repairs. I signed an initial repair authorization only for the purposes of estimating damages and never approved the estimates. 2) After repairs, the vehicle was appraised by CarMax at $6,000 (they substantiated this appraisal with a report of damages); repairs totaled approx $7,500, exceeding the value of the vehicle. By ignoring my notices to stop repairs, and continuing to pay their affiliate repair shop in excess of the vehicle's value, USAA effectively (even if not deliberate) avoided paying out the Actual Cash Value as required by our policy in the event of a total loss. Regards,[redacted]

June 23, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your renters claim.   We regret that [redacted], of our staff, was unable to reach you to discuss your concerns.  We conducted a review of this...

matter and confirmed that the letters sent to Staff Sergeant [redacted] on May 16 and May 30, 2017, accurately provided the coverage decision.  The letters also indicated that you should contact the adjuster directly with any questions related to the coverage decision.  Ms. [redacted] also remains available to assist you.   Our records indicate there are no active individual or joint savings accounts in your name at the USAA Federal Savings Bank.    Mrs. Scott, we appreciate you allowing us to reply to you.    Sincerely,   [redacted]

January 23, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your auto insurance bill.     Thank you for speaking with [redacted], of our staff, who reviewed your concerns.  I...

regret that we did not meet your service expectations as we make every effort to ensure our members’ accounts are serviced efficiently and accurately.    As Ms. [redacted] explained, on November 28, 2016, you requested to turn off the automatic payments plan; however, the existing installment was not cancelled and continued to draft your account.  Due to our error, we refunded your payment and the overdraft fee that followed.  Coaching has been provided to those involved to ensure other members do not have a similar experience.  Unfortunately, our records indicate that your account is still past due.  Ms. [redacted] offered to set up a payment arrangement; however, you declined.  Should you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]
 [redacted]

Complaint: [redacted]
I am rejecting this response because: this guy stated they weren't covering what is a workmanship issue because I did preventive maintenance on my car. This Crack in the bond happened months after I had preventive maintenance repairs done. What am I suppose to do? Not maintain my car. It's absurd and ridiculous. These people clearly do not comprehend anything what so ever. Two different people from another body shop said it's a workmanship flaw. The hood wasn't properly fixed in the first place. The repair is even Crack under the hood. It needs to be fixed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I talked to [redacted] @ Opportunity and he disagreed with the findings as he had not given anyone an invoice that proved they were at fault. I hope that the [redacted] will repair the rear bumper, totally no charge to me. Thanks to the Revdex.com for doing their part. I am unimpressed with USAA insurance the way they handled the situation, but that's my opinion. Regards; [redacted]   
Regards,
Craig Matteson

October 23, 2015 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your insurance policies. I apologize for any inconvenience or frustration you experienced as a result of this matter. Thank you for speaking with [redacted], of our staff,...

about the automatic payments that were being debited from your deposit account. As she advised, a credit of $213.55 is being processed and will reflect on your insurance billing statement. If you have any additional questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

January 7, 2016 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank. I regret any frustration or inconvenience you experienced as a result of this matter. Thank you for taking the time...

to speak with Hope Gallegos, of our staff, regarding your concerns. As she advised, your deposit account was closed, and a check for the balance in the account was sent to your address on file on December 17, 2015. Should you have any additional questions, Ms. Gallegos remains available to assist you. I appreciate you allowing us to reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company did reach out to me. They have also made genuine effort to fix the problem. I have accepted their limited offer.  Thank you for the help.5 years ago, this would of never been a issue with USAA. But recently they expanded their business, now their customer service has gone down the toilet.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. 
Regards,
[redacted]

February 27, 2015 [redacted]Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your automobile policy coverage and your February 1, 2015, automobile claim.  Our records reflect that on December 22, 2014, we mailed you a Notice of...

Cancellation for Nonpayment of Premium, which stated that your Property and Casualty insurance policies would cancel effective January 14, 2015, unless sufficient payment was received before the cancellation date.  Between December 24, 2014, and January 12, 2015, five payments were made, and we sent you notification that the payments satisfied the amount to rescind the nonpayment cancellation.  The notice also advised you that if the payments returned, the cancellation would be effective in accordance with the original Notice of Cancellation for Nonpayment of Premium.  On February 3, 2015, all five payments returned.  Therefore, your automobile policy was canceled effective January 14, 2015.  While the policies will not be reinstated without a lapse, you can reapply for coverage once the outstanding balance has been paid.   We are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy.  A thorough review of your claim determined that we would reissue a payment for your vehicle repairs to the direct repair facility.  I understand you spoke with [redacted], of our Claims staff, on February 23, 2015, about your concerns.  Should you have additional questions about your claim, [redacted] remains available to assist you.         [redacted], should you wish to reapply for Property and Casualty insurance coverage, please contact us at [redacted] or ###-###-####.  Thank you for allowing us to review your concerns and to reply to you.   Sincerely, [redacted]

January 12, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding your automobile claim. After further review, we agreed to replace the two tires, and we notified you of our decision on December 24, 2015. We issued a supplemental payment to the...

repair facility and confirmed the vehicle repairs are complete. Thank you for allowing us to reply to you. Sincerely, [redacted]

September 14, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your membership status and the fraudulent accounts with the USAA Federal Savings Bank (FSB).  I regret any frustration this matter may have caused. ...

  Thank you for speaking with [redacted], of our staff, who discussed your concerns.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. After further review, your membership status has been returned to a normal state, and the fraudulent accounts with the FSB have been closed.  If you have additional questions, Ms. [redacted] remains available to assist you at ###-###-####(USAA), or ###-###-####, Extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

April 26, 2017
Mr[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your claim. I regret any inconvenience this situation caused you.
Thank you for speaking with [redacted], of our staff, and confirming your...

concerns have been addressed. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

November 3, 2014
Chief Warrant Officer [redacted], USAR
Complaint ID #: [redacted]
Dear Chief Warrant Officer [redacted]:
I am responding to your submission regarding your homeowners claim. 
Our records confirm that you filed an inquiry with the Texas Department of...

Insurance (DOI).  We will respond to the Texas DOI accordingly.
Thank you for the opportunity to reply.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

January 11, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your automobile insurance policy.   Our records confirm that you filed an inquiry with the Washington Department of Insurance (DOI).  We will...

respond to the Washington DOI accordingly.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:USAA’s response tocomplaints:I spoke with [redacted] at ###-###-####, in the CEO’s office. I addressed most of the concerns above and she said that she was sorry there is nothing her office can do to increase the payout amount of $4100!! I asked to talk with one of the managers and I was referred to [redacted] at ###-###-####.  I had also mentioned that one of the sellers I had talked about a Honda mentioned that one of his neighborshad their car totaled out by USAA. He mailed his title immediately to USAA and after 2 weeks, had still NOT received a check from USAA. So, I asked [redacted] why is there not a place like the accounting dept designated as a customer drop off for the titles and signing paperwork and picking up the checks all at the same time!! [redacted] told me that she would watch out for my check to make sure mineis sent out earlier. However, what about ALL of the other customers who are being delayed their money to buy a replacement car?  When they only have 3 or 7 days in the rental? I saw firsthand how all employees except for the new claims area leaves the office by 5:30 or 6:00. So what doesn’t get done today gets pushed off until tomorrow!! This is unacceptable for such a large company!!Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] i have asked several times for a summary report of USAA's finding including sketches etc.  I have spoken with Mr. [redacted] who says it's not USAA's policy to send such a report when asked.  I asked how our case was closed, he said it was discussed in a room and voted on and that was las that would happen.  There appears to to be no summary of my claim.  No report of why the decision 50/50.  I have been told the police officers report was not admissible because he did not list a rationale.  He was not interviewed or contacted  to get on either.    I don't believe USAA will change its findings because it is not in their fiscal interest to do so because both parties in this incident are insured by the same company.   No need to continue with this its not going anywhere.

October 17, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your USAA Savings Bank Secured Platinum Visa card.  I regret any inconvenience this has caused you. Thank you for speaking with [redacted]...

[redacted], of our staff, about your concerns.  As she explained each payment is assessed independently; therefore, hold times will vary.  I understand that she advised you since the payment was made from an external account, the payment is more likely to have a hold on it.  If you have additional questions, Ms. [redacted] remains available to assist you.     We appreciate the opportunity to look into this matter and respond to you.  Sincerely, [redacted] Credit Cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
*Note - conditionally. If we receive a letter in March, again after we have been told the issue has been resolved, I will re-open the complaint. 
Regards,
[redacted]