USAA

Complaint: [redacted]
I am rejecting this response because: I'm still waiting for the car to be fixed. Not sure if the approval from USAA takes so long as dealer told me they would call me schedule and the only call I got was that they will call me to schedule. The accident happened a few weeks ago and aside from dearly having to do with this, the few occasions over my entire life that we were hit by others who were at fault... the parties insurance companies all handled repairs pretty fast. Not in this case. Since nothing has been done other then after 8 attempts USAA employee finally answer a call AFTER I filed the Revdex.com complained, nothing else has been done.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did send an email stating that my tax documents were located in the document folder in my account on 22 January.  Over the course of the next few weeks they also sent me other emails stating the same for other tax documents they were required to submit.  They failed to actually post the tax documents from the 22 Jan email to the document section as stated in the email.  It wasn't until the day after I filed my taxes that I noticed this failure because I believed I had filed all the documents they had submitted because they told me via email they had submitted them.  After calling USAA and requesting if they had the documents they said they did and that's when they said we don't know why they weren't posted and then posted them on 17 Feb, they also said, "not to worry because we have sent them to the government."  USAA stated they told me in an email to the effect they took care of all the proper administration leading me to believe all the documents were located in their document holder until I had to find out for myself the documents weren't all there and they missed my 1099Q's forcing me to call USAA in order to get USAA to actually post them.  Another one of USAA's failures has cost me time; much needed time at home with my family.  Their lack of detail is not a surprise.  Simply put they failed to mention they didn't post the actual documents until I asked for them on 17 Feb to the location they mentioned in their 22 Jan email.  If they took the time to look at the dates they would have noticed and a simple apology would have been great.  Thank you Revdex.com for taking the time out to look out for us the way USAA claims they do.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: That is completely untrue. I scheduked the payments via phone in January with my new bank account. There seems to be no notes regarding this phone call. In Febuary it shoukd have been the new account as well and I was told that it was updated. Then when I called in May they said nothing was updated and that you guys needed to send me a form. 
Regards,
[redacted]

October 30, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your submission regarding funds transfers to your checking account with the USAA Federal Savings Bank (FSB).  Our employees are expected to be courteous and informative, and I regret...

if this was not your experience.[redacted], of our staff, was unable to reach you to discuss your concerns.  Nonetheless, she completed a thorough review of your account and found that the handling was appropriate.  Our records indicate that your external bank placed a stop payment on two funds transfers; therefore, the two $5.00 returned item fees were applied appropriately.  Ms. [redacted] confirmed that both fees were credited to your account as a courtesy.  No additional fees associated with the returned funds transfers were assessed by the FSB.  Please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we deny any allegations of wrongdoing.[redacted], thank you for allowing us to review the matter and to reply to you.  Should you have any further questions, Ms. [redacted] can be reached at [redacted]
Sincerely,[redacted]

November 16, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding an accident you were affiliated with in July 2016. Thank you for speaking with [redacted], of our staff, who discussed your concerns. Our records...

indicate that on October 31, 2016, a USAA adjuster contacted [redacted] and [redacted] to confirm that you were removed from the claim file.  In addition, the adjuster contacted you by telephone to explain the aforementioned, and on November 1, 2016, he mailed a letter confirming that USAA was not pursing subrogation from you any longer.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The funds in my account on December 2nd were $2616.33 but because of the unacceptable hold on $341 of it my check for my mortgage for $2348.90 bounced when it should have cleared. It is quite simple math really and I am sorry you can't understand it. The same situation happened in September with a check to my DR also a hold on a payroll check. Both circumstances cost me bank fees, returned check and late fees from the mortgage company, and fees from the DR for presenting a worthless check. Fortunately, my DR's office staff has a USAA account and knows how bad you suck. There should NEVER be a hold on a payroll check and I find your response unacceptable. I have never had any issue with a payroll check clearing in 7 years as a customer. You leave me no choice but to transfer my business to my new checking account at a new bank. You underestimate how far reaching a negative experience from an unhappy customer can be.
Regards,
[redacted]

January 13, 2016
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your second submission regarding your renters claim.
We responded to your complaint on December 31, 2015.  I understand that you have since spoken with your adjuster, who advised you of the additional information required to continue your claim.    
Sincerely,
[redacted]

August 9, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your homeowners claim.
Thank you for speaking with [redacted], of our staff, about your service experience. We appreciate your feedback and have forwarded it to the...

appropriate area. Per your request, we are further reviewing the claim. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Per telcom February 3, 2016, [redacted] (?) of USAA, my complaint shall enter voluntary ARBITRATION.  This voluntary arbitration shall not be binding; therefore, if my argument is not satisfied I reservemy right to petition a formal hearing in court.
Regards,
[redacted]

August 15, 2016
Mrs. [redacted]. [redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your checking accounts with the USAA Federal Savings Bank (the FSB).
We strive to provide quality service to our entire membership, and we regret the frustration...

you experienced. Thank you for speaking with [redacted], of our staff, who explained the reason the accounts were placed in a “frozen” status. As he confirmed, we are unable to release the funds, and he encouraged you to contact the FSB’s attorney handling the file for further guidance. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to reply to you.
Sincerely,
[redacted]

December 30, 2015
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your October 2015 homeowners claim.  Although we regret your frustration, it is and has always been our intent to handle your claim...

appropriately and professionally, and the feedback you provided has been shared with the appropriate parties. 
I understand that [redacted], Claims Service Manager, reviewed your situation and left a message for you on December 21, 2015, and that a check payment was issued to you that same day.  Should you have further questions regarding this payment, Ms. [redacted] remains available to assist you.  Your adjuster will also continue to work with you to conclude your claim. 
Thank you for allowing us to review your concerns and reply to you. 
Sincerely,
[redacted]

Hello - I received a second response from the company that they are rejecting my complaint and consider it "closed." So I don't want to reply on the Revdex.com website and have my comments sent back to the company, since we are not making any progress on a resolution. Please advise if there is anything else you can do or if I need to explore other options for resolution. Regards - [redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have decided  that I will allow the NH Insurance Department to investigate this matter now.  This decision that I have made in no way indicates that I am  satisfied with USAA's handling of this matter up until this point.[redacted]

July 7, 2016
 
Specialist [redacted]. [redacted], USA
Complaint ID #: [redacted]
 
Dear Specialist [redacted]:
 
I am responding to your submission regarding your two automobile claims.
 
As you are represented by an attorney for your automobile claims, we must communicate directly...

with your attorney.  [redacted], of our staff, spoke with your attorney to address your concerns outlined in your correspondence.  We ask that you contact your attorney who can advise you of the resolution.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No one has ever attempted to contact me. Although a payment was issued, I was still denied future access to any and all USAA accounts, even though I provided sufficient proof that I qualify to hold such accounts. No one from USAA has attempted to contact me on this matter. As a matter of fact, I havent had ANY of MY phone calls returned regarding this matter. I am unemployed, due to relocation after the fire, and have the same phone number. If someone attempted to contact me, I would have received it. 
Regards,
[redacted]

I am rejecting this response because:I am still waiting on a call back from [redacted] to notify me on what needs to be done next. 
Regards,
[redacted]

June 20, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your February 27, 2016, automobile claim.
 
Thank you for speaking with [redacted], of our staff, about your concerns.  I understand you...

accepted the settlement offer and are working with the adjuster to have the lien paid off.   If you have additional questions, Ms. [redacted] remains available to assist you.
 
We regret any frustration you may have experienced, and we appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Regardsless of then passing it off as "normal wear and tear", my car was NOT sounding like this prior to this lady backing into my PARKED car on 3/31.  For them to claim it as "normal wear and tear" . . how is it that it NORMALLY wore on the DAY of incident and on the SIDE of impact?  Its just as my mechanic said, yes wear and tear is NORMAL, but for it to SUDDENLY happen . . . SOMETHING had to have happened for it to SUDDENLY happen.  Im the one who drives this car EVERYDAY and as I said, it was NOT sounding like this PRIOR to the at-fault driver backing into it.  And their inspector who they paid to come out from Waynesville, Ohio did NOT ride with my husband to HEAR the sound and FEEL the vibration it IS STILL making, thats why per her inspection notes "the technicial could not replicate the noise".  And the back end of my car, the dent in my exhause has NOTHING  to do with the FRONT, LEFT side of my car per her inspection notes.  In the attachment, my mechanic admits to measuring the tires incorrectly, it should be 7/32".  I understand my car is 8 years old, I understand it has a HEMI engine, but regardless, it was NOT making this sound prior to her backing into my car and HAD it been, I would have taken care of it on 3/28 when I paid for the repairs that were noted on 3/11 when it was serviced.  THIS SOUND SUDDENLY CAME ABOUT, ON THE DAY OF IMPACT AND ON THE SIDE OF IMPACT . . . . HOW CAN """"NORMAL""""" WEAR AND TEAR BE THAT SUDDEN???????????  I DRIVE THIS CAR EVERY DAY, I ASKED RICK [redacted] HOW CAN IT SUDDENLY HAPPEN IF ITS NORMAL AND HIS WORDS "I DONT KNOW . . BUT IT COULD HAPPEN IF YOU HIT A POT HOLE, OR DRIVE UP ON A CURB" . . . NONE OF WHICH I HAVE DONE OR DO WITH THIS CAR.  MY TIRES WERE ALIGNED WITH THEY WERE REPLACED IN OCT 2014 AND NOW I CANT GET AN ALIGNMENT CAUSE OF SUDDENLY """"NORMAL""""" WEAR AND TEAR????  I ASKED them to check my alignment when they were repairing it and they couldnt do it cause THATS when it was noticed damage to the ball joint.I REJECT!!!!!!!!!!!!!!!!!!!!
Regards,
[redacted]

July 2, 2015 [redacted] Dear [redacted]: I am responding to your submission regarding your automobile loan and extended vehicle protection. When we discover that matters have not been handled to a member’s...

satisfaction, we appreciate the opportunity to review our processes and to resolve the situation, as you allowed us to do.  I apologize for any frustration that you have experienced.  Thank you for speaking with [redacted], of our staff, who confirmed the interest rate on your automobile loan has been adjusted to the lowest rate available based on the amount being financed and the year of the vehicle.  Ms. [redacted] also ensured that the extended vehicle protection has been added to your loan effective June 9, 2015.  Assurant will contact the repair shop to review the claim; however, we cannot guarantee the outcome.  Should you have any further questions, Ms. [redacted] remains available, and she can be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]