USAA

Complaint: [redacted]
I am rejecting this response because:I called to transfer the vehicle myself before my father called to take it off his policy. My father never would have left his grandson without car insurance. Furthermore my son is still an insured USAA insured driver and the treatment he received by USAA on Sept 30th is inexcusable.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The diminished value of $990 is horribly inaccurate and I feel USAA is attempting to commit fraud. I'm currently in the process of filing suit against your insured, Mr. [redacted] for the full diminished value amount of $7,870 plus $395 (cost to obtain diminished value report from Mr. [redacted]) plus court costs. This amount will be approximately $8,600 and is being filed through Hillsborough county circuit court. I refuse to be defrauded out of the true diminished value amount in which an unbiased 3rd party county approved individual is saying my legitimate diminished value is. Regards  
[redacted]

November 4, 2016
[redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the October 20, 2016, automobile claim.
A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision. In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. Our records reflect collision coverage was not in effect at the time of the accident. Please note that on November 2, 2016, a detailed response was sent to the North Carolina DOI advising them of the same.
While we recognize that you disagree, we are confident that the correct decision has been made. We consider this mater closed.
We appreciate the opportunity to address your concerns again.
Sincerely,
[redacted]

November 9, 2016
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]
I am responding to your submission regarding the handling of the verification of deposit form (VOD) you submitted for completion. We regret that we did not meet your service expectations and for the frustration...

you experienced with the processing of the VOD.
[redacted] of our staff, was unsuccessful in her attempts to speak with your regarding your concerns. Nonetheless, she conducted a review of your account and confirmed the VOD was successfully transmitted on October 27, 2016. If you have any additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

November 2, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim.  I am sorry to hear about the frustration you recently experienced as we strive to provide quality service and fair claims handling...

to our entire membership.  Our employees are expected to be courteous and informative and to handle claims matters in a timely manner.  Coaching has been provided to those involved to ensure other members do not have a similar experience.    Thank you for speaking with [redacted], of our staff, who explained that, an additional investigation is necessary when damages are inconsistent with the reported loss.  Mr. [redacted] advised that the appraiser would review the estimate for reimbursement of the running boards. Our records reflect that on October 25, 2016, a check was sent to you for the running boards. I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us. If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

October 17, 2016   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your recent automobile insurance claim and I regret any frustration this matter may have caused.   Thank you for speaking with [redacted], of our staff,...

who discussed your concerns. I hope your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. Our records indicate that your claim is under review to determine if the vehicle is repairable or a total loss.  As Ms. [redacted] mentioned, additional damage discovered that is related to the loss, would be covered.  Should you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

April 1, 2016 [redacted] Complaint ID #: [redacted] Dear Ms. [redacted] I am responding to your submission regarding the February 29, 2016, automobile claim. I regret any frustration you experienced, and I understand that you spoke with [redacted]s, of our staff, and confirmed that...

your concerns have been addressed. Should you have any other questions, Ms. [redacted] remains available to assist you, and she can be reached at [redacted] Extension [redacted]. Thank you for the opportunity to reply. Sincerely, [redacted]

December 27, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim.   Our records confirm that you filed an inquiry with the New Mexico Office of Superintendent of Insurance ([redacted]).  We...

responded to the [redacted] on December 22, 2016.   Thank you for the opportunity to reply.   Sincerely,   [redacted]

December 27, 2016
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your auto claim.
Our employees are expected to provide quality service, and we apologize that you did not receive a timely response to the information you provided....

Thank you for speaking with [redacted], of our staff, about your concerns. While we recognize that you disagree with the settlement offer, we believe this amount reflects the appropriate value of your vehicle. If you wish to discuss the settlement offer further, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 9, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. Harris: I am responding to your second submission regarding the September 14, 2016, automobile claim. Our records confirm that you filed an inquiry with the California Department of Insurance (DOI).  We responded to the California DOI on November 18, 2016.   We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely,*
[redacted]

[redacted]
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[redacted]
[redacted]
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[redacted]
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I am responding to your submission regarding your deposit account.
 
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB).  We responded to the CFPB on...

April 21, 2016.
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

December 10, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]: I am responding to your submission regarding USAA Web BillPay.  I regret the frustration you have experienced as we strive to provide quality and courteous service...

to our entire membership.  Please know that your feedback has been shared with the appropriate area.Thank you for speaking with [redacted] of our staff, about your concerns.  A thorough review confirmed that the check payment was sent based on the merchant guidelines for the dollar amount of the payment.  We remain available to review any fees that were assessed as a result of this payment.  For any further assistance, please contact Ms. [redacted].  We appreciate you allowing us to review this matter and reply to you.  Sincerely,[redacted]

May 12, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your homeowners insurance policy. I regret that we did not meet your service expectations as we make every effort to ensure our members’ policies are serviced and maintained...

efficiently and accurately. Thank you for speaking with [redacted], of our staff, who explained why we are unable to provide coverage for your property. I understand he also discussed the steps you would need to take for consideration of obtaining coverage for your home in the future. I hope your found your conversation with Mr. [redacted] responsive to your concerns, and if you have additional questions, he remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Regards,[redacted] Why would have I been charged any fees ? Fees for what ?  As of today, 4/21/15, the medical bills have not been paid or should I say reimbursed to me or my insurance carrier. The MVA was filed under MY insurance provider, Blue Cross Blue Shield of Alabama. This complaint is still NOT resolved. ?

December 1, 2015**. [redacted]Complaint ID #: [redacted]Dear **. [redacted]I am responding to your submission regarding your eligibility and credit card account with the USAA Federal Savings Bank (FSB).According to our records, on November 3, 2015, you established a USAA profile indicating you...

had prior military service and applied for a USAA credit card.  FSB products are available only to those meeting certain requirements, one of which is being eligible for membership with USAA.  USAA is open to current and former military with a discharge type of “Honorable,” and to their eligible family members and former members, including adult children.  High school Junior ROTC does not qualify as active or former military.We also researched information found on the documents you provided regarding eligibility through an eligible family member.  To become eligible through a family member, the family member must have met our membership rules and purchased a USAA auto or property insurance policy.  Unfortunately, we were unable to confirm your eligibility through your father. Please know that we apply our criteria consistently.  While we sympathize with your situation, we can’t make an exception to our eligibility guidelines.  We regret any frustration you experienced; however, we are unable to remove the restriction placed on your credit card and will proceed with closing the account.Thank you for allowing us to reply to you.  Sincerely,[redacted]Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

December 11, 2014 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your latest submission regarding your September 10, 2014, valuable personal property claim. Our records reflect that we have previously responded to your concerns on November 4 and November 28, 2014, respectively. As we have explained in the past, we submitted a correction to the external consumer reporting agency to ensure that your loss reflects accurate information. In addition, we asked that they provide you an amended report as confirmation. For your convenience, we are enclosing a claims experience letter and confirmation that our fax was successfully transmitted. [redacted], of our staff, was unable to reach you to discuss your concerns. If you have additional questions, [redacted] remains available to assist you and may be reached at (800) 531-USAA (8722), Extension[redacted]. We appreciate the opportunity to review these issues again; however, we consider this matter closed. Sincerely, [redacted] Enclosures

From: [redacted], [redacted] SFC USARMY [redacted] [mailto:[redacted]] Sent: Wednesday, February 11, 2015 7:33 PM To: [redacted]; [redacted] Subject: FW: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted]   I'm not sure why this complaint was closed.  My issue was that USAA was telling me to handle my own claim.  I received a call from someone saying they were trying to contact the other party's insurance company.  Then they contacted me to give me the other insurance company's contact information again so I could handle my own claim, which was my original complaint.  The other insurance company has not responded to my email that I sent several months ago, nor the one I sent a week ago.  USAA did nothing different that warrants closure of this complaint.   [redacted] SFC [redacted] Cell: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint #[redacted] has been resolved; the business has contacted me and has resolved the issue. 
Regards,
[redacted]...

[redacted]

February 23, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.  Our employees are expected to respond to claims correspondence in a timely manner, and I regret if this was not your experience.
Thank you...

for speaking with [redacted], of our staff, who accommodated your request.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

October 23, 2015 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your homeowners policy. Our employees are expected to be helpful and efficient when assisting our members, and I regret that this was not your experience. Your situation...

was shared with our management team as we are always seeking ways to improve how we do business. Thank you for speaking with [redacted], of our staff, who addressed your concerns about the Impact Resistant Roof Discount for your Texas homeowners policy and advised you of the reasons we are unable to backdate the discount to June 2014. We thoroughly reviewed your account and confirmed that the premium discount was applied appropriately. It is important to know that USAA acts in accordance with all regulations as well as with our core values of service, loyalty, honestly, and integrity. If you have further questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]