USAA

Complaint: [redacted]I am rejecting this response because:Regards,[redacted] Why would have I been charged any fees ? Fees for what ?  As of today, 4/21/15, the medical bills have not been paid or should I say reimbursed to me or my insurance carrier. The MVA was filed under MY insurance provider, Blue Cross Blue Shield of Alabama. This complaint is still NOT resolved. ?

Complaint: [redacted]
I am rejecting this response because:I called to transfer the vehicle myself before my father called to take it off his policy. My father never would have left his grandson without car insurance. Furthermore my son is still an insured USAA insured driver and the treatment he received by USAA on Sept 30th is inexcusable.
Regards,
[redacted]

July 14, 2016
 
Ms. [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding the March 7, 2016, homeowners claim.
 
Thank you for bringing this matter to our attention.  I understand that [redacted], of our staff,...

reviewed your account, and discussed your concerns with you.  Our records indicate that a payment was sent to you on July 6, 2016. 
 
Ms. [redacted], we apologize for any inconvenience you may have experienced, and your feedback was shared with the appropriate area.  If you have additional concerns, Ms. [redacted] can be reached at [redacted] or [redacted], Extension [redacted].
 
We appreciate the opportunity to reply to you.
 
Sincerely,
 
[redacted]

September 29, 2015 [redacted]
[redacted] Dear Ms. Bussey: I am responding to your submission regarding your automobile policy premium refund. I apologize for any frustration you experienced as we strive to provide quality service to our entire membership. Our records confirm...

that your automobile policy was cancelled as you requested and that the refund of your policy premium was processed on September 14, 2015. Unfortunately, [redacted], of our staff, was unsuccessful in her attempts to contact you. If you have any questions, she remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you. Sincerely, Brian Crites

November 4, 2016
[redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the October 20, 2016, automobile claim.
A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision. In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. Our records reflect collision coverage was not in effect at the time of the accident. Please note that on November 2, 2016, a detailed response was sent to the North Carolina DOI advising them of the same.
While we recognize that you disagree, we are confident that the correct decision has been made. We consider this mater closed.
We appreciate the opportunity to address your concerns again.
Sincerely,
[redacted]

December 27, 2016
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your auto claim.
Our employees are expected to provide quality service, and we apologize that you did not receive a timely response to the information you provided....

Thank you for speaking with [redacted], of our staff, about your concerns. While we recognize that you disagree with the settlement offer, we believe this amount reflects the appropriate value of your vehicle. If you wish to discuss the settlement offer further, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 10, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]: I am responding to your submission regarding USAA Web BillPay.  I regret the frustration you have experienced as we strive to provide quality and courteous service...

to our entire membership.  Please know that your feedback has been shared with the appropriate area.Thank you for speaking with [redacted] of our staff, about your concerns.  A thorough review confirmed that the check payment was sent based on the merchant guidelines for the dollar amount of the payment.  We remain available to review any fees that were assessed as a result of this payment.  For any further assistance, please contact Ms. [redacted].  We appreciate you allowing us to review this matter and reply to you.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The diminished value of $990 is horribly inaccurate and I feel USAA is attempting to commit fraud. I'm currently in the process of filing suit against your insured, Mr. [redacted] for the full diminished value amount of $7,870 plus $395 (cost to obtain diminished value report from Mr. [redacted]) plus court costs. This amount will be approximately $8,600 and is being filed through Hillsborough county circuit court. I refuse to be defrauded out of the true diminished value amount in which an unbiased 3rd party county approved individual is saying my legitimate diminished value is. Regards  
[redacted]

December 3, 2014
Mr. Christopher [redacted] Complaint ID #: [redacted] 
Dear[redacted] 
I am responding to your submission regarding your USAA automobile glass claim.
I regret the frustration you recently experienced as we strive to provide quality service and fair claims...

handling. Thank you for speaking with [redacted]o, of our staff, regarding your concerns and for allowing her to explain our position. As previously explained, your automobile insurance policy was started online, effective July 31, 2014, with you selecting the coverage limits for the policy. In addition, several months later on September 29, 2014, you again went online and made several adjustments to your coverage. However, your comprehensive deductable was not changed at that time and remained at the $500 limit you selected when starting the policy. While we recognize that you disagree, we feel confident that the correct decision has been made. If you have additional questions about this matter, please contact [redacted] at [redacted] Extension [redacted].
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

October 2, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your August 15, 2015, automobile claim. Our records confirm that you filed an inquiry with the State of New Mexico Office of Superintendent of Insurance (OSI). We will...

respond to the State of New Mexico OSI accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

December 11, 2014 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your latest submission regarding your September 10, 2014, valuable personal property claim. Our records reflect that we have previously responded to your concerns on November 4 and November 28, 2014, respectively. As we have explained in the past, we submitted a correction to the external consumer reporting agency to ensure that your loss reflects accurate information. In addition, we asked that they provide you an amended report as confirmation. For your convenience, we are enclosing a claims experience letter and confirmation that our fax was successfully transmitted. [redacted], of our staff, was unable to reach you to discuss your concerns. If you have additional questions, [redacted] remains available to assist you and may be reached at (800) 531-USAA (8722), Extension[redacted]. We appreciate the opportunity to review these issues again; however, we consider this matter closed. Sincerely, [redacted] Enclosures

March 20, 2017
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your auto claim. I regret the frustration this situation caused you.
Thank you for speaking with [redacted], of our staff, who continues to monitor your investigation. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint #[redacted] has been resolved; the business has contacted me and has resolved the issue. 
Regards,
[redacted]...

[redacted]

April 1, 2016 [redacted] Complaint ID #: [redacted] Dear Ms. [redacted] I am responding to your submission regarding the February 29, 2016, automobile claim. I regret any frustration you experienced, and I understand that you spoke with [redacted]s, of our staff, and confirmed that...

your concerns have been addressed. Should you have any other questions, Ms. [redacted] remains available to assist you, and she can be reached at [redacted] Extension [redacted]. Thank you for the opportunity to reply. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: On Thursday, I received a call from Mr. [redacted], a Service Advisor, at Camping World.  He informed me that USAA, had contacted him and requested a supplement report.  He further stated he had no idea why they were requesting a supplement report.   During my conversation with Mr. [redacted], I specifically requested a written response if they denied payment for any item(s) listed on the Camping World estimate. 
Regards,
[redacted]

December 9, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. Harris: I am responding to your second submission regarding the September 14, 2016, automobile claim. Our records confirm that you filed an inquiry with the California Department of Insurance (DOI).  We responded to the California DOI on November 18, 2016.   We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely,*
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is untrue as we did speak when she called. The fact is a vehicle is worth less when it is hit, regardless of when, how, etc. USAA is simply engaging in delay tactics. To date, I have received the car seat reimbursement but still have not received the promised info on appealing your own denial. 
Regards,
[redacted]

April 24, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding deposit holds with the USAA Federal Savings Bank (FSB). Our representatives are expected to be courteous and helpful, and I regret any inconvenience or frustration you may have...

experienced. Thank you for speaking with [redacted], of our staff, who explained that the FSB handles deposits in accordance with the Depository Agreement and Disclosures (DAD), which is provided to account holders and is available for your review on usaa.com. The DAD states the FSB can place a hold on funds deposited via remote deposit capture services, such as USAA Easy Deposit, for up to seven business days from the date of deposit. In some instances, the FSB may make funds available sooner based on such factors as credit worthiness, the length and extent of your relationship with the FSB and its affiliates, transaction and experience history, and such other factors as the FSB, in its sole discretion, deems relevant. Should you have any further questions, [redacted] remains available and can be reached at [redacted] or ###-###-####, Extension [redacted]. We appreciate you giving us the opportunity to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I cannot believe I am still receiving a standard (insulting) reply. The message states that [redacted] is available for further assistance but I left [redacted] a message on 1/11/16, TWO days ago, for him to call me and I still have not received a call back. [redacted] will be the fourth person to NOT call me back, WOW! He said he was my advocate and wanted to assist me in resolving my concerns and therefore should have on his own called me back within a couple of days to see how things were or definitely after I left him a message. It is amazing that at this point and after everything that has transpired or actually not, that this situation has not received the attention it duly requires and deserves. This is a very disappointing example of taking care of its members and living up to the Companys' core values of Service, Loyalty, Honesty & Integrity. I have been more than patient and have been through a great deal of anguish, and at this time need to reach out to the Department of Insurance as well as the media.
Regards,
[redacted]